Title: Sumo's Replies | WordPress.org --- # Sumo [ ](https://wordpress.org/support/users/sumome/) * [Profile](https://wordpress.org/support/users/sumome/) * [Topics Started](https://wordpress.org/support/users/sumome/topics/) * [Replies Created](https://wordpress.org/support/users/sumome/replies/) * [Reviews Written](https://wordpress.org/support/users/sumome/reviews/) * [Topics Replied To](https://wordpress.org/support/users/sumome/replied-to/) * [Engagements](https://wordpress.org/support/users/sumome/engagements/) * [Favorites](https://wordpress.org/support/users/sumome/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 368 total) 1 [2](https://wordpress.org/support/users/sumome/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/sumome/replies/page/3/?output_format=md)… [23](https://wordpress.org/support/users/sumome/replies/page/23/?output_format=md) [24](https://wordpress.org/support/users/sumome/replies/page/24/?output_format=md) [25](https://wordpress.org/support/users/sumome/replies/page/25/?output_format=md) [→](https://wordpress.org/support/users/sumome/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Analyticator] Sign in with Google temporarily disabled for this app](https://wordpress.org/support/topic/sign-in-with-google-temporarily-disabled-for-this-app-2/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [5 years, 10 months ago](https://wordpress.org/support/topic/sign-in-with-google-temporarily-disabled-for-this-app-2/#post-13061156) * Hello, * Thanks for letting us know. 🙂 * I’ve reported this issue to the product team. Super sorry for the inconvenience– will contact you as soon as we have an update! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] use WordPress short-link](https://wordpress.org/support/topic/use-wordpress-short-link/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [7 years, 9 months ago](https://wordpress.org/support/topic/use-wordpress-short-link/#post-10587033) * Hey [@elsoar](https://wordpress.org/support/users/elsoar/) ! * There is currently no way to use Shortlinks in Sumo at this time. With that being said, if you shoot our Support Team an email at [help@sumo.com](https://wordpress.org/support/users/sumome/replies/help@sumo.com?output_format=md) and let us know exactly what you are trying to do, we can see if we can further assist 🙂 * Hope this helps! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Translate SUMO](https://wordpress.org/support/topic/translate-sumo/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [7 years, 10 months ago](https://wordpress.org/support/topic/translate-sumo/#post-10505689) * Hey [@webmaster1991](https://wordpress.org/support/users/webmaster1991/) ! * We do not currently have options built into Sumo for translating the various text on your forms. You would have to directly input you text in the language you desire. * If you are still having any trouble, feel free to reach out to our awesome Support team at [help@sumo.com](https://wordpress.org/support/users/sumome/replies/help@sumo.com?output_format=md) 🙂 * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Why does your logo appear on the homepage?](https://wordpress.org/support/topic/why-does-your-logo-appear-on-the-homepage/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [7 years, 10 months ago](https://wordpress.org/support/topic/why-does-your-logo-appear-on-the-homepage/#post-10470482) * Hey [@zenmountainclothing](https://wordpress.org/support/users/zenmountainclothing/)! * Here’s how you can hide the badge: * 1. Log into Sumo and access your Sumo Launcher 2. Open the Settings Menu at the top-right and select Settings​​ 3. Click the Badge tab at the top 4. Under Badge location select Hidden 5. Click Save! * If you are still having any trouble at all, feel free to shoot our Support Team an email at [help@sumo.com](https://wordpress.org/support/users/sumome/replies/help@sumo.com?output_format=md) 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] How can Editor user manage options of SumoMe plugin?](https://wordpress.org/support/topic/how-can-editor-user-manage-options-of-sumome-plugin/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [7 years, 11 months ago](https://wordpress.org/support/topic/how-can-editor-user-manage-options-of-sumome-plugin/#post-10380033) * Hey [@anaromero53](https://wordpress.org/support/users/anaromero53/) ! * When adding new users to your Sumo account, you have 2 options an Admin or User: * An Admin has access to all of your SiteID’s apps, settings and billing. * A User has access to all of your SiteID’s apps and settings, but not billing. A User also cannot add new users to your Sumo Site. * Here is an awesome guide that details this and shows you how to add those new users: * [https://help.sumo.com/hc/en-us/articles/218959027-Adding-users-to-my-Sumo-Site](https://help.sumo.com/hc/en-us/articles/218959027-Adding-users-to-my-Sumo-Site) * Hope this helps 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] drag style in chrome and firefox is disabled](https://wordpress.org/support/topic/drag-style-in-chrome-and-firefox-is-disabled/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [7 years, 11 months ago](https://wordpress.org/support/topic/drag-style-in-chrome-and-firefox-is-disabled/#post-10362173) * Hey [@stackprogramer](https://wordpress.org/support/users/stackprogramer/) ! * Very sorry to hear about your issue! It sounds like something in your browser or computer specifically could be causing your issue. * If you can shoot our support team an email at [help@sumo.com](https://wordpress.org/support/users/sumome/replies/help@sumo.com?output_format=md), we would be more than happy to take a closer look and further assist 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Fatal error: Call to undefined function submit_button](https://wordpress.org/support/topic/fatal-error-call-to-undefined-function-submit_button-2/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [7 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-call-to-undefined-function-submit_button-2/#post-10350598) * Hey [@gbdesign](https://wordpress.org/support/users/gbdesign/) ! * Very sorry to hear about the issues you are having 🙁 * If you shoot our support team an email with this information to [help@sumo.com](https://wordpress.org/support/users/sumome/replies/help@sumo.com?output_format=md), we would be more than happy to further assist and take a closer look! * Hope this helps 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] GDPR](https://wordpress.org/support/topic/gdpr-104/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [7 years, 12 months ago](https://wordpress.org/support/topic/gdpr-104/#post-10309727) * Hello [@tenshinhikaru](https://wordpress.org/support/users/tenshinhikaru/) 🙂 * We’re taking the GDPR changes very seriously. * Sumo is working hard to become GDPR compliant. Below is a list of items that we have been tackling, and will have finished by the May 25th deadline. * What We’re Working On First * 1. Deletion – Deletion will help us ensure that if you request to delete a subscriber’s information that it is removed completely and totally. * 2. Double Opt-in – This will send your subscribers an email ensuring they consent to be added to your list. * 3. Checkbox – We will be adding a checkbox to our forms along with text reading“ I agree to [site name] adding me to their mailing list. See Consent Agreement for details.” This is optional, but we are still trying to release it by the deadline. * 4. Profile – GDPR requires us to provide: -What information we have stored for your subscribers * -Where we obtained that information * -How we profile the user based on that information * -For how long do we intend to keep that information * 5. Cookies – Not all cookies will need to be blocked, just the ones that can be used to track/identify users. Therefore you’ll need to be able to create opt- outs for these. * What You Need To Do * For now the key change you’ll need to make in Sumo to ensure you are GDPR compliant is to update your forms with the GDPR Opt-In field “I agree to [site name] adding me to their mailing list. See Consent Agreement for details.” * If you have double optin enabled on Sumo we would encourage you to check your email service provider to ensure you don’t have double optin activated with it as well. Otherwise there is a chance your new subscribers could be receiving two opt-in emails. * Hopefully that addresses your concerns. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Locks up and freezes…constantly](https://wordpress.org/support/topic/locks-up-and-freezes-constantly/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [8 years ago](https://wordpress.org/support/topic/locks-up-and-freezes-constantly/#post-10263892) * Hey [@archangel76](https://wordpress.org/support/users/archangel76/) ! * Very sorry to hear you are having trouble with Sumo! * If you shoot us an email at [help@sumo.com](https://wordpress.org/support/users/sumome/replies/help@sumo.com?output_format=md), we would be more than happy to further assist 🙂 * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Seems very underhanded](https://wordpress.org/support/topic/seems-very-underhanded/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [8 years, 1 month ago](https://wordpress.org/support/topic/seems-very-underhanded/#post-10128553) * Hey [@mercuriallarpworks](https://wordpress.org/support/users/mercuriallarpworks/)! * Very sorry you had a bad experience with Sumo 🙁 * What features were you wanting to try out that were PRO only? We have many different forms that you can use and other analytics tools that are all available on the FREE plan. * Happy to further assist and help you get started if you’d like to give Sumo another shot! Just shoot me an email at [help@sumo.com](https://wordpress.org/support/users/sumome/replies/help@sumo.com?output_format=md) 🙂 * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] do not install they will send emails to your subscribers](https://wordpress.org/support/topic/do-not-install-they-will-send-emails-to-your-subscribers/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [8 years, 3 months ago](https://wordpress.org/support/topic/do-not-install-they-will-send-emails-to-your-subscribers/#post-9970284) * Hello [@juelu](https://wordpress.org/support/users/juelu/) ! * I can assure you Sumo does not send any emails to the subscribers you collect within the Sumo tools without you setting up the Auto Response email in our List Builder app. If you have not setup an Auto Response email in Sumo, the only way your subscribers could receive an email from Sumo is to already be on the actual Sumo mailing list, which they would have to signup for themselves. * Other than the two scenarios above, they would only receive an email if you sent them one directly yourself from within your Sumo “Subscribers” app. * Furthermore, Sumo will only collect email addresses on your site if you setup an email collection form and publish the form on your site. Sumo will not collect email addresses without you or your visitors’ consent * If you are still having any trouble or issues at all, we would be more than happy to further assist if you send us an email at [help@sumo.com](https://wordpress.org/support/users/sumome/replies/help@sumo.com?output_format=md) 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Mobile Landing Page doesn’t work since updating](https://wordpress.org/support/topic/mobile-landing-page-doesnt-work-since-updating/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [8 years, 5 months ago](https://wordpress.org/support/topic/mobile-landing-page-doesnt-work-since-updating/#post-9734788) * Hey! * Very sorry to hear you are having issues with your Welcome Mat 🙁 * I took a look into your case and it appears Seth has been assisting and you may have some custom CSS that is being applied to the Welcome Mat by your theme that is causing the issue. * If you can adjust your site theme CSS code to not apply to all of the elements using the Universal Selector (*), but rather apply your site styling to the actual site elements (and have it not apply to Sumo elements), the mobile Welcome Mat on your site should then show without issue. * If you are still having trouble or have any other questions, feel free to reach out either via your existing support ticket or a new one 🙂 * Hope this helps! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Authentication](https://wordpress.org/support/topic/authentication-15/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [8 years, 6 months ago](https://wordpress.org/support/topic/authentication-15/#post-9670939) * Hey [@time2](https://wordpress.org/support/users/time2/) ! * Our support team will be more than happy to take a closer look at your website and help get your authentication issue resolved 🙂 * Just create a support ticket from our help center and we’ll get back to you as soon as possible! * [https://help.sumo.com/hc/en-us/requests/new](https://help.sumo.com/hc/en-us/requests/new) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Image Sharer Pinterest button not working correctly](https://wordpress.org/support/topic/image-sharer-pinterest-button-not-working-correctly/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [8 years, 6 months ago](https://wordpress.org/support/topic/image-sharer-pinterest-button-not-working-correctly/#post-9660919) * Hey [@littletechgirl](https://wordpress.org/support/users/littletechgirl/) ! * Our support team will be more than happy to take a closer look at your Pinterest Share issue 🙂 * Just create a support ticket from our help center and we’ll get back to you as soon as possible! * [https://help.sumo.com/hc/en-us/requests/new](https://help.sumo.com/hc/en-us/requests/new) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Worst plugin i have every used](https://wordpress.org/support/topic/worst-plugin-i-have-every-used/) * Plugin Author [Sumo](https://wordpress.org/support/users/sumome/) * (@sumome) * [8 years, 6 months ago](https://wordpress.org/support/topic/worst-plugin-i-have-every-used/#post-9635154) * Hey [@ahsanpervaiz](https://wordpress.org/support/users/ahsanpervaiz/) ! * Oh no! It sounds like you may be having some issues on your site specifically. If you shoot us an email at the link below, we would be more than happy to take a look into this for you 🙂 * [https://help.sumome.com/hc/en-us/requests/new](https://help.sumome.com/hc/en-us/requests/new) Viewing 15 replies - 1 through 15 (of 368 total) 1 [2](https://wordpress.org/support/users/sumome/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/sumome/replies/page/3/?output_format=md)… [23](https://wordpress.org/support/users/sumome/replies/page/23/?output_format=md) [24](https://wordpress.org/support/users/sumome/replies/page/24/?output_format=md) [25](https://wordpress.org/support/users/sumome/replies/page/25/?output_format=md) [→](https://wordpress.org/support/users/sumome/replies/page/2/?output_format=md)