Title: sufiyans's Replies | WordPress.org

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# sufiyans

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## Forum Replies Created

Viewing 1 replies (of 1 total)

 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[GeneratePress] Theme not activating](https://wordpress.org/support/topic/theme-not-activating-2/)
 *  Thread Starter [sufiyans](https://wordpress.org/support/users/sufiyans/)
 * (@sufiyans)
 * [6 years ago](https://wordpress.org/support/topic/theme-not-activating-2/#post-12692693)
 * Hello,
 * This is about theme activation but on behalf of my client(I am their web hosting
   provider).
    I have received 4 complaints till now regrading theme activation 
   issue from my clients.
 * I tried contacting you from [https://generatepress.com/contact](https://generatepress.com/contact)
   but the form said its “pre-sale” and if require technical assistance, I will 
   need need client theme purchase details however as per our company policy we 
   cannot ask them.
    This is a exceptional case that “our server IP” is blocked 
   by you guys, hence we have to get involved in this case
 * As mentioned earlier, This is our connection log
    ===========================[
   root@server8 ~]# ping 104.198.56.87 PING 104.198.56.87 (104.198.56.87) 56(84)
   bytes of data. ^C — 104.198.56.87 ping statistics — 67 packets transmitted, 0
   received, 100% packet loss, time 66014ms =============================
 * Please whitelist our server IP : 51.89.41.98
    I would like you unblock our server
   IP as we are also experiencing loss who are using your theme on our hosting server.

Viewing 1 replies (of 1 total)