Philipp Stracker

Hi Kayli,

Thanks for taking the time to report those limitations here.

Here is how our plugin works (and most other Popup plugins): when your website first loads, our plugin, Popups for Divi, is checking the contents of your page and attaches itself to relevant elements (i.e. gallery images or blog post items). This is what allows the popups to display when you first click on the images.

However, when you click on one of the categories (like “Creative” or “Websites”), the gallery- or blog-module uses a JavaScript to modify the content of the current page: It shuffles the images around, and filters what you see. Unfortunately, our plugin isn’t currently able to re-attach itself after those modifications.

It’s like a seating plan: When the page loads, our plugin knows where all the “people” (i.e. images) sit and which Popup is linked to them. But when the visitor filters the gallery, it’s like the people switch seats or leave the room – our plugin loses track of which guest is linked to which Popup.

This is a known limitation of our plugin, and we’re looking into ways to improve this. For now, though, the popups will work best with static images that aren’t shuffled around after the page loads.

I hope that helps! Let me know if there’s anything else you’re curious about.

Hi @mcanous2023 – I can see the issue that @mrrohitbhardwaj demonstrates in the screen recording. Unfortunately, the relevant website (or demo page) is no longer accessible for us, so I cannot help you in debugging the issue directly.

It appears that there’s a Popup trigger on your page that fires on every click. This could be either an unintended setting in Divi (possibly a “section URL” or “row URL” value), or maybe custom JS code that you’ve added somewhere.

I’d love to help you debug and fix that issue, but I need access to the website again for this.

Thanks! Philipp

Hi @losthope

thanks for bringing that issue to our attention, and my apology for missing your message for so long.
I’d love to have a look at this error and see how we can address it in our plugin – I’d greatly appreciate if you can provide a URL to a demo page/staging site where I can see the error on the front-end.

Thanks, Philipp

Hi @sandergoo

Can you double-check that you’re using version 3.0.3 of Popups for Divi?

The new WP Rocket setting was addressed in that previous release and is working correctly on our test sites.

Of course, you need to clear your caches after updating the plugin, but I guess you’ve already done that anyway.

In case you use version 3.0.3 and still experience issues, please let me know again. Ideally, also share your website URL, so I can see the issue first-hand.

Thanks and have a great day. Philipp 🙂

Hi @dancappdesign

Can you attach (some) error messages that you get? I’ve tested Popups for Divi 3.0.3 together with Divi 4.9.9 and did not see any JS errors, nor a PHP warning/error on our systems.

In case you see JS errors, the most likely issue is a caching plugin that still serves outdated JS files:

If you use a caching plugin (like WP Rocket or SG Optimizer), and experience problems after a plugin update, please flush all caches and try again. This will solve any cache-related issues.

Thanks, Philipp

Hi @joanplanas

According to the “Delay Script Execution” documentation, they have changed the internal behavior of that feature recently (from what I can see they changed it since version 3.9, about one month ago)

I’ve checked the HTML source of your website, and can see the differences between our implementation and what WP Rocket 3.9 is actually doing.

We can address this new WP Rocket behavior in our plugin to ensure the relevant Popup script is loaded correctly (i.e., not delayed). Most likely, we will fix this compatibility issue in a small update in the coming week.

Thanks for using Popups for Divi!
Philipp

Thanks for sharing the URL @joanplanas

I’ve had a look at the website and everything works fine from the “Popup perspective”: The scripts are loaded in correct order and the Popup opens when I click on the red button.

BUT the Popup only contains a single, empty div, and therefore only the close button is visible.

That empty div container is possibly a placeholder for a dynamically loaded content block. Unfortunately, there are some limitations when using dynamic content inside Popups. Note that “dynamic” means, that the form has some JavaScript logic. You can find more information on the problem and possible solutions in our knowledge base article here: https://help.divimode.com/article/421-dynamic-content-in-free-popup

I hope this helps you to solve the issue – generally, you have three options:

1. Do not use that survey form inside a Popup
2. Upgrade to Divi Areas Pro
3. Convert the survey JS to run during the "show_area" action, as showcased in the knowledge base article above.

Thanks, and happy Popup-ing 🙂 Philipp