Title: storeapps-support's Replies | WordPress.org --- # storeapps-support [ ](https://wordpress.org/support/users/storeappsorg/) * [Profile](https://wordpress.org/support/users/storeappsorg/) * [Topics Started](https://wordpress.org/support/users/storeappsorg/topics/) * [Replies Created](https://wordpress.org/support/users/storeappsorg/replies/) * [Reviews Written](https://wordpress.org/support/users/storeappsorg/reviews/) * [Topics Replied To](https://wordpress.org/support/users/storeappsorg/replied-to/) * [Engagements](https://wordpress.org/support/users/storeappsorg/engagements/) * [Favorites](https://wordpress.org/support/users/storeappsorg/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 71 total) 1 [2](https://wordpress.org/support/users/storeappsorg/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/storeappsorg/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/storeappsorg/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/storeappsorg/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/storeappsorg/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Manager - Advanced WooCommerce Bulk Edit & Inventory Management] Featured image size is full and heavy](https://wordpress.org/support/topic/featured-image-size-is-full-and-heavy/) * [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [3 months, 4 weeks ago](https://wordpress.org/support/topic/featured-image-size-is-full-and-heavy/#post-18784172) * [@hosseinkh](https://wordpress.org/support/users/hosseinkh/) * We have released a new update to the plugin i.e., [v8.78.0](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/#developers) which includes this enhancement to load thumbnail-sized images for post thumbnail columns in the grid to improve dashboard load speed, along with other important updates and fixes. * Request you to update the plugin to the latest version and let us know your views. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Manager - Advanced WooCommerce Bulk Edit & Inventory Management] Add featured products column and search option](https://wordpress.org/support/topic/add-featured-products-culumn-and-search-option/) * [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [3 months, 4 weeks ago](https://wordpress.org/support/topic/add-featured-products-culumn-and-search-option/#post-18784169) * [@hosseinkh](https://wordpress.org/support/users/hosseinkh/) * We have released a new update to the plugin i.e., [v8.78.0 ](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/#developers) which includes fix for “Featured” columns missing from the [Column Manager ](https://www.storeapps.org/docs/sm-how-to-show-hide-columns-in-dashboard/) and [Advanced Search](https://www.storeapps.org/docs/sm-how-to-filter-records-using-advanced-search/) panel in the WooCommerce Products dashboard that you reported along with other important updates and fixes. * Request you to update the plugin to the latest version and let us know your views. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Manager - Advanced WooCommerce Bulk Edit & Inventory Management] Question about Role Restrictions and capabilities](https://wordpress.org/support/topic/question-about-role-restrictions-and-capabilities/) * [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [4 months ago](https://wordpress.org/support/topic/question-about-role-restrictions-and-capabilities/#post-18779148) * [@hosseinkh](https://wordpress.org/support/users/hosseinkh/) * By default, Smart Manager is accessible to all users with the ‘administrator’ role. If you want to control access for specific user roles (like Shop Managers) or individual users, you’ll need to use the [Access Privileges](https://www.storeapps.org/docs/sm-privileges-for-different-system-roles/) feature, which is available in Smart Manager Pro. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Manager - Advanced WooCommerce Bulk Edit & Inventory Management] Add featured products column and search option](https://wordpress.org/support/topic/add-featured-products-culumn-and-search-option/) * [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [4 months, 3 weeks ago](https://wordpress.org/support/topic/add-featured-products-culumn-and-search-option/#post-18756629) * [@hosseinkh](https://wordpress.org/support/users/hosseinkh/) * Thank you for this valuable feedback. This seems to be an issue and we can replicate it on our end that the “**Featured Product**” column and [Advanced Search](https://www.storeapps.org/docs/sm-how-to-filter-records-using-advanced-search/) support for featured WooCommerce products are currently not available, even though they were available previously. We have noted this and will keep you updated when this fix is included in the upcoming release. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Manager - Advanced WooCommerce Bulk Edit & Inventory Management] Featured image size is full and heavy](https://wordpress.org/support/topic/featured-image-size-is-full-and-heavy/) * [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [4 months, 3 weeks ago](https://wordpress.org/support/topic/featured-image-size-is-full-and-heavy/#post-18756608) * [@hosseinkh](https://wordpress.org/support/users/hosseinkh/) * Are you referring to the loading of the post thumbnail image in the Smart Manager grid? Yes, currently the main featured image is loaded, and for a larger number of products in the grid (e.g., 200 per page), it can take time to load all the images. * We have an alternative fix for this ready on our end. Could you please contact us from [here](https://www.storeapps.org/contact-us/) so we can help you with a copy of the plugin containing the fix to test? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Manager - Advanced WooCommerce Bulk Edit & Inventory Management] Round prices](https://wordpress.org/support/topic/round-prices-6/) * [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [5 months ago](https://wordpress.org/support/topic/round-prices-6/#post-18751636) * [@hosseinkh](https://wordpress.org/support/users/hosseinkh/) * Currently, the feature to round prices to the nearest thousands/hundreds is not available in the Smart Manager plugin. However, we have noted this as a valuable suggestion and will keep you updated if it’s included in a future plugin update. * Also, could you please provide more details about your use case? For example, are you referring to rounding off decimal values (like 10.99 to 11.00) or rounding numbers based on some specific conditions? An example would help us understand your requirements better and guide you accordingly. * Alternatively, [Smart Manager Pro](https://www.storeapps.org/product/smart-manager/) offers [Bulk Edit](https://www.storeapps.org/docs/sm-how-to-use-batch-update/) functionality that allows you to update prices for multiple products at once – for example, you can increase or decrease WooCommerce Product prices by a percentage or fixed number, set sale prices based on regular prices, and perform other price- related operations. This helps you avoid manual calculations and reduces the chances of manual errors. You can try out the demo from [here](https://demo.storeapps.org/?demo=sm-woo) to see how it works. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Stock Manager for WooCommerce] Confusing log](https://wordpress.org/support/topic/confusing-log-2/) * Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [5 months ago](https://wordpress.org/support/topic/confusing-log-2/#post-18748973) * [@pstidsen](https://wordpress.org/support/users/pstidsen/) * Just to clarify, are you referring to installing the [Smart Manager](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/) plugin and accessing its **Product Stock Log** dashboard? * As per our previous reply, the Product Stock Log dashboard is available in Smart Manager, not in the Stock Manager for WooCommerce plugin. We recommend installing Smart Manager and checking out [this](https://www.storeapps.org/docs/sm-how-to-get-stock-log-of-your-woocommerce-product-inventory-updates/) documentation for more details on how to access Product Stock Log dashboard. * Also, please note that Smart Manager will only show stock log entries tracked after Smart Manager is installed and inventory changes are made from the Smart Manager dashboard. And the Smart Manager’s [Pro](https://www.storeapps.org/product/smart-manager/) version tracks product changes from the WordPress admin screen, third-party plugins, and the REST API. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Stock Manager for WooCommerce] Confusing log](https://wordpress.org/support/topic/confusing-log-2/) * Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [5 months, 1 week ago](https://wordpress.org/support/topic/confusing-log-2/#post-18739458) * [@pstidsen](https://wordpress.org/support/users/pstidsen/) * > Now and then we are experiencing that some products are sold even though we > are 99.9 % sure that the stock of the product was 0 before the sale. And backorders > are not allowed.  * The Stock Manager for WooCommerce plugin is designed to manage WooCommerce Products inventory data from a single dashboard, without interfering with WooCommerce’s checkout or order processes. * If products are being sold despite having zero stock, this could be related to other third-party plugins or custom code. As this seems specific to your site, here’s something that will help: - Install a free theme like [Twenty Twenty](https://wordpress.org/themes/twentytwenty/) or [Storefront](https://wordpress.org/themes/storefront/) but do not activate/ switch your current theme - Install the free plugin [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/) on your site – this plugin is developed by the WordPress.org team and is pretty good at diagnosing problems in such situations. - Once the health check plugin is installed, keep only WooCommerce and Stock Manager for WooCommerce plugins active for the admin side and try to reproduce the issue you reported. Make sure to do this only for the admin side – that way visitors to your site won’t be affected. - [Here’s a nice article that explains this process.](https://woocommerce.com/document/troubleshooting-using-health-check/) - If the issue does not occur, it means the problem is with some other plugin. You may try activating/deactivating a combination of plugins to figure out exactly what causes the problem. * Do try the above steps and let us know your views. * > **If we check the stock log of the product, we cannot figure out what is wrong. > Is it possible to see what kind of action that has led to the stock change?** * Currently, the feature to view the action or the reason involved with the WooCommerce Product stock quantity changes is not available in the Stock Manager for WooCommerce plugin. * Alternatively, you can have a check with our best store management plugin – [Smart Manager](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/), which has all the features of Stock Manager for WooCommerce plugin and offers a [Product Stock Log](https://www.storeapps.org/docs/sm-how-to-get-stock-log-of-your-woocommerce-product-inventory-updates/) dashboard that tracks majority of product changes from the admin screen, third- party plugins, and REST API. Using this, you can view the type of change and other data like author, previous value, and updated value. Click [here](https://demo.storeapps.org/?demo=sm-woo) to check its functionality. * > **Furthermore, the stock log is missing some changes, which we can see in the > order notes. How can that happen? Do you have any ideas on how to debug this > further?** * As mentioned above, the Stock Manager for WooCommerce plugin does not interfere with WooCommerce’s checkout or order processes. It tracks and displays the stock log for changes that are made from its Dashboard or from the WooCommerce default Product edit page or the Products admin list view. * Could you please explain a bit more about what kind of changes you are referring to by “some changes” with the help of some screenshots? This will help us check and guide you accordingly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Stock Manager for WooCommerce] PFD EXPORT DISSAPEARED AFTER THE UPDATE](https://wordpress.org/support/topic/pfd-export-dissapeared-after-the-update/) * Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [5 months, 1 week ago](https://wordpress.org/support/topic/pfd-export-dissapeared-after-the-update/#post-18738050) * [@charankamluan](https://wordpress.org/support/users/charankamluan/) * Just to confirm, are you referring to the CSV Export feature in the Stock Manager for WooCommerce plugin not working? Currently, PDF export is not supported by this plugin. * As this seems specific to your site, we’ll need to isolate what’s really causing this problem. Here’s something that will help: - Install a free theme like [Twenty Twenty](https://wordpress.org/themes/twentytwenty/) or [Storefront](https://wordpress.org/themes/storefront/) but do not activate/ switch your current theme - Install the free plugin [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/) on your site – this plugin is developed by the WordPress.org team and is pretty good at diagnosing problems in such situations. - Once the health check plugin is installed, keep only WooCommerce and Stock Manager for WooCommerce plugins active for the admin side and try to reproduce the issue you reported. Make sure to do this only for the admin side – that way visitors to your site won’t be affected. - [Here’s a nice article that explains this process.](https://woocommerce.com/document/troubleshooting-using-health-check/) - If the issue does not occur, it means the problem is with some other plugin. You may try activating/deactivating a combination of plugins to figure out exactly what causes the problem. * Do try the above steps and let us know your views. * Alternatively, you can also check out our best store management plugin – [Smart Manager](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/), which includes all the features of the Stock Manager for WooCommerce plugin. Although PDF export is not available, it offers powerful capabilities like [Advanced Search](https://www.storeapps.org/docs/sm-how-to-filter-records-using-advanced-search/), [Bulk Edit](https://www.storeapps.org/docs/sm-how-to-use-batch-update/), [CSV Export](https://www.storeapps.org/docs/sm-how-to-export-data-to-csv-file/) and many more to help you manage your store efficiently. Click [here](https://demo.storeapps.org/?demo=sm-woo) to check its functionality. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Stock Manager for WooCommerce] Low Stock Filtering](https://wordpress.org/support/topic/low-stock-filtering/) * Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [5 months, 3 weeks ago](https://wordpress.org/support/topic/low-stock-filtering/#post-18722106) * [@xhasbix](https://wordpress.org/support/users/xhasbix/) * Thank you for your valuable suggestion to filter WooCommerce products by Stock Quantity/Threshold in Stock Manager for WooCommerce plugin dashboard. We’ve made a note of it and will keep you informed when this feature is added in a future update. * Alternatively, you can have a check with our best store management plugin – [Smart Manager](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/). With the Smart Manager’s [Advanced Search](https://www.storeapps.org/docs/sm-how-to-filter-records-using-advanced-search/) functionality, you can easily filter WooCommerce products by Stock Quantity. Also, it allows you to access all your records in a single glance. Request you to kindly have a check with the [Smart Manager demo](https://demo.storeapps.org/?demo=sm-woo) for your reference. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Stock Manager for WooCommerce] SKU search](https://wordpress.org/support/topic/sku-search-3/) * Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/sku-search-3/#post-18691959) * [@skypoldo](https://wordpress.org/support/users/skypoldo/) * Thanks for your response! We understand your concern about troubleshooting on a live site. Even so, the [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/) plugin runs in complete isolation and won’t affect your visitors or site functionality. * Alternatively, you can set up a staging site, replicate the issue there, and troubleshoot safely without any concerns about your live environment. * If you prefer, we’re happy to investigate the issue directly on your site. Please share the temporary login link by contacting us from [here](https://www.storeapps.org/support/contact-us/). Here’s a secure way for you to give us administration access to your site: - Please go to your site’s WordPress Admin, install and activate the free WordPress plugin – [Temporary Login Without Password](https://wordpress.org/plugins/temporary-login-without-password/)( the plugin is developed by our own team, and used by top plugin developers like Yoast and others). - From that plugin, create a new temporary login link with administrator access, and one-month validity. We just need the temporary login link, you can use any of your own email addresses as the account email address. - Share the secure login link by contacting us from [here](https://www.storeapps.org/support/contact-us/). - Please also share steps to reproduce the issue in as much detail as you can. * Once this is done, we will access the site and diagnose the problem. * Also, feel free to explore [Smart Manager](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/) Lite first to see if it meets your needs. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Stock Manager for WooCommerce] SKU search](https://wordpress.org/support/topic/sku-search-3/) * Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/sku-search-3/#post-18690520) * [@skypoldo](https://wordpress.org/support/users/skypoldo/) * > Sorry to see that the Stock Manager is expected to be discontinued. It’s a > nice, lightweight and simple plugin, while Smart Manager seems to be quite > more complicated, and not doing the same things in the same simple way. * We completely understand your concerns about the transition from Stock Manager to [Smart Manager](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/). Smart Manager may seem more complex initially, but it’s designed to be powerful yet intuitive once you get familiar with it. It offers features such as [Bulk Edit](https://www.storeapps.org/docs/sm-how-to-use-batch-update/), [Advanced Search](https://www.storeapps.org/docs/sm-how-to-filter-records-using-advanced-search/), [Export CSV](https://www.storeapps.org/docs/sm-how-to-export-data-to-csv-file/), and more, allowing you to access all your records at a single glance. * We understand change can be challenging. If you have specific workflows from Stock Manager that you’re finding difficult to replicate in Smart Manager, please let us know the exact steps you’re trying to achieve. We’d be happy to guide you through them. * > I also need to confirm that the SKU search is not working. Entering a value > also lists a lot more products with totally different SKU’s (variable and simple > products). Is there a solution to that? * We have tested the search functionality to filter variable products using the variation SKU or the parent product SKU, and it worked as expected. * As the issue seems specific to your site, we’ll need to isolate what’s really causing this problem. Here’s something that will help: - Install a free theme like [Twenty Twenty](https://wordpress.org/themes/twentytwenty/) or [Storefront](https://wordpress.org/themes/storefront/) but do not activate/ switch your current theme - Install the free plugin [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/) on your site – this plugin is developed by the [WordPress.org](http://wordpress.org/) team and is pretty good at diagnosing problems in such situations. - Once the health check plugin is installed, keep only WooCommerce and [Stock Manager for WooCommerce](https://wordpress.org/plugins/woocommerce-stock-manager/) plugins active for the admin side and try to reproduce the issue you reported. Make sure to do this only for the admin side – that way visitors to your site won’t be affected. - [Here’s a nice article that explains this process.](https://docs.woocommerce.com/document/troubleshooting-using-health-check/) - Reply to this same email and share your findings with us… Were you able to reproduce the issue? What were the exact steps? - If the issue does not occur, it means the problem is with some other plugin. You may try activating/deactivating a combination of plugins to figure out exactly what causes the problem. * > Any chance to add a sort by SKU? * Thanks for the suggestion! We’ve noted this as valuable feedback and will surely keep you posted. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Stock Manager for WooCommerce] Sort by title product](https://wordpress.org/support/topic/sort-by-title-product/) * Plugin Support [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [7 months, 1 week ago](https://wordpress.org/support/topic/sort-by-title-product/#post-18663741) * [@karlword](https://wordpress.org/support/users/karlword/) * Sorry for the inconvenience caused. As checked, we can reproduce the issue on our end. We have taken note of it to fix it, and we will keep you posted. * Alternatively, you can check out our best store management plugin – [Smart Manager](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/), which lets you sort products by title and has many other features to help you manage your store efficiently. * Request you to kindly try the [Smart Manager demo](https://demo.storeapps.org/?demo=sm-woo) for your reference. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Manager - Advanced WooCommerce Bulk Edit & Inventory Management] Arabic Issue](https://wordpress.org/support/topic/arabic-issue-4/) * [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [8 months ago](https://wordpress.org/support/topic/arabic-issue-4/#post-18632538) * [@gcsaudi](https://wordpress.org/support/users/gcsaudi/) * It may be an issue with the CSV output format when opening the exported file after downloading it via Smart Manager. Could you please try opening the CSV using the encoding settings like **Local Arabic**, **Arabic**, or **UTF-8**? This should display the text correctly. * If the issue still persists, please upload the CSV file to any file sharing platform( like Google Drive) and share the link with us by contacting us from [here](https://www.storeapps.org/support/contact-us/). This will help us review the file and assist you further. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Manager - Advanced WooCommerce Bulk Edit & Inventory Management] Smart Manager Slow/Crashing](https://wordpress.org/support/topic/smart-manager-slow-crashing/) * [storeapps-support](https://wordpress.org/support/users/storeappsorg/) * (@storeappsorg) * [8 months, 1 week ago](https://wordpress.org/support/topic/smart-manager-slow-crashing/#post-18622730) * [@jo145](https://wordpress.org/support/users/jo145/) * Sorry for the inconvenience caused. * Could you please provide a bit more detail on what exactly stops working or crashes? For example, is the dashboard not loading properly? * Also, looking at the nature of the issue, we’ll need to isolate what’s really causing this problem. Here’s something that will help: - Install a free theme like [Twenty Twenty](https://wordpress.org/themes/twentytwenty/) or [Storefront](https://wordpress.org/themes/storefront/) but do not activate/ switch your current theme - Install the free plugin [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/) - on your site – this plugin is developed by the [WordPress.org](http://wordpress.org/) team and is pretty good at diagnosing problems in such situations. - Once the health check plugin is installed, keep only WooCommerce and Stock Manager for WooCommerce plugins active for the admin side and try to reproduce the issue you reported. Make sure to do this only for the admin side – that way visitors to your site won’t be affected. - [Here’s a nice article that explains this process.](https://woocommerce.com/document/troubleshooting-using-health-check/) - If the issue does not occur, it means the problem is with some other plugin. You may try activating/deactivating a combination of plugins to figure out exactly what causes the problem * Do try the above steps and let us know your views. Viewing 15 replies - 1 through 15 (of 71 total) 1 [2](https://wordpress.org/support/users/storeappsorg/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/storeappsorg/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/storeappsorg/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/storeappsorg/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/storeappsorg/replies/page/2/?output_format=md)