Title: squeaky's Replies | WordPress.org --- # squeaky [ ](https://wordpress.org/support/users/squeaky/) * [Profile](https://wordpress.org/support/users/squeaky/) * [Topics Started](https://wordpress.org/support/users/squeaky/topics/) * [Replies Created](https://wordpress.org/support/users/squeaky/replies/) * [Reviews Written](https://wordpress.org/support/users/squeaky/reviews/) * [Topics Replied To](https://wordpress.org/support/users/squeaky/replied-to/) * [Engagements](https://wordpress.org/support/users/squeaky/engagements/) * [Favorites](https://wordpress.org/support/users/squeaky/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 125 total) 1 [2](https://wordpress.org/support/users/squeaky/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/squeaky/replies/page/3/?output_format=md)… [7](https://wordpress.org/support/users/squeaky/replies/page/7/?output_format=md) [8](https://wordpress.org/support/users/squeaky/replies/page/8/?output_format=md) [9](https://wordpress.org/support/users/squeaky/replies/page/9/?output_format=md) [→](https://wordpress.org/support/users/squeaky/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Yoast SEO - Advanced SEO with real-time guidance and built-in AI] Blank White Page instead of the sitemap.xml](https://wordpress.org/support/topic/blank-white-page-instead-of-the-sitemap-xml/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [9 months ago](https://wordpress.org/support/topic/blank-white-page-instead-of-the-sitemap-xml/#post-18610484) * Thank you. The log files tell me it was a memory issue. I increased the memory limit and viola it works. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Checkout Field Manager (Checkout Manager) for WooCommerce] greyed out – email panel @ WooCommerce > Checkout > Email](https://wordpress.org/support/topic/greyed-out-email-panel-woocommerce-checkout-email/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [10 months ago](https://wordpress.org/support/topic/greyed-out-email-panel-woocommerce-checkout-email/#post-18564626) * I just realized, it’s a premium feature. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Stripe – Invalid Secure Route](https://wordpress.org/support/topic/stripe-invalid-secure-route/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [10 months, 1 week ago](https://wordpress.org/support/topic/stripe-invalid-secure-route/#post-18558613) * This is the error the customer saw: * [https://pasteboard.co/LAiWFfPkyLDn.jpg](https://pasteboard.co/LAiWFfPkyLDn.jpg) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smash Balloon Social Photo Feed – Easy Social Feeds Plugin] Seems to work if I am logged into the website, but not on the public view](https://wordpress.org/support/topic/seems-to-work-if-i-am-logged-into-the-website-but-not-on-the-public-view/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [1 year, 2 months ago](https://wordpress.org/support/topic/seems-to-work-if-i-am-logged-into-the-website-but-not-on-the-public-view/#post-18359835) * Thank you for the reply. Unfortunately this has not resolved the issue. * If I am logged into the website it is working, but on the public side it is not working. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Product images are being unset, the default placeholder is shown instead](https://wordpress.org/support/topic/product-images-are-being-unset-the-default-placeholder-is-shown-instead/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [1 year, 5 months ago](https://wordpress.org/support/topic/product-images-are-being-unset-the-default-placeholder-is-shown-instead/#post-18197487) * Thank you for the reply. The merchant has decided to manually re-add the images. Can you recommend a good way to track the eents on the website in case this happens again we have a better way of tracking down the culprit? * A few days ago I installed wp activity tracker. Is there a better, specific option for woocommerce? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GiveWP - Donation Plugin and Fundraising Platform] Free Version – how can I disable google pay?](https://wordpress.org/support/topic/free-version-how-can-i-disable-google-pay/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [1 year, 5 months ago](https://wordpress.org/support/topic/free-version-how-can-i-disable-google-pay/#post-18195532) * Thank you I was able to resolve it by disabling it in the Stripe account. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Product images are being unset, the default placeholder is shown instead](https://wordpress.org/support/topic/product-images-are-being-unset-the-default-placeholder-is-shown-instead/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [1 year, 5 months ago](https://wordpress.org/support/topic/product-images-are-being-unset-the-default-placeholder-is-shown-instead/#post-18195135) * I did a deep dive in the database last night. We have several older staging databases still installed in the system. I tracked one image between production and staging to see what was missing. * There are no records in posts and postmeta. * There are several image files in the correct folder, but the main image is not there. * Some how the image file has been deleted and the database does not have posts and postmeta. The postmeta records for the product does not have a meta_key for _thumbnail_id * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Product images are being unset, the default placeholder is shown instead](https://wordpress.org/support/topic/product-images-are-being-unset-the-default-placeholder-is-shown-instead/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [1 year, 5 months ago](https://wordpress.org/support/topic/product-images-are-being-unset-the-default-placeholder-is-shown-instead/#post-18193844) * Interesting turn of events. I just went into the uploads folder and there are images back to 2015, but they are not registered in the media library. The media library only goes back to Jan 2022. * I will follow the steps in the conflict testing and report back. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Product images are being unset, the default placeholder is shown instead](https://wordpress.org/support/topic/product-images-are-being-unset-the-default-placeholder-is-shown-instead/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [1 year, 5 months ago](https://wordpress.org/support/topic/product-images-are-being-unset-the-default-placeholder-is-shown-instead/#post-18193829) * I cannot see the images in the product editor screen in the admin. The images where showing as expected until the issue. We are unsure of what the issue is. * The merchant is reporting the images to be deleted. This merchant bought this company & website in 2022,. He is reporting the missing images to be from before the purchase of the website. Before January 2022. * There has been no known updates to have triggered these missing images that we are aware of/remember.. I say this because we are not sure when it started. * The website was using lightspeed cache, with image optimization, I have deactivated that plugin with the thought that it may be the culprit. * Thank you for the link to conflict testing. If the images are no longer in the media library, is resolving a conflict going to restore the images? * I may have a backup of the uploads folder from July 2024. If I have the actual images from before Jan 2022, then I could re-import the images and update the products with their corresponding images based on the new imported images. * But it does not explain why it has happened. This is not the first time either. I can get more info on that tomorrow. I was not working on this website when it happened the first time. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Product images are being unset, the default placeholder is shown instead](https://wordpress.org/support/topic/product-images-are-being-unset-the-default-placeholder-is-shown-instead/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [1 year, 5 months ago](https://wordpress.org/support/topic/product-images-are-being-unset-the-default-placeholder-is-shown-instead/#post-18192751) * How do I add this report with better formatting… ? ps – i disabled lightspeed cache last night, you can see it in the plugin list above – hopefully this works * ```wp-block-code ### WordPress Environment ###WordPress address (URL): https://glasshousesupply.comSite address (URL): https://glasshousesupply.comWC Version: 9.4.3Legacy REST API Package Version: ✔ 1.0.4Action Scheduler Version: ✔ 3.8.2Log 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###attachment: 572br_filters_group: 2br_product_filter: 5bwg_gallery: 3clients: 3custom_css: 3customize_changeset: 4cwginstocknotifier: 4elementor_library: 1et_body_layout: 6et_footer_layout: 1et_header_layout: 3et_pb_layout: 7et_template: 18et_theme_builder: 1fs_cm_ruleset: 1gotmls_results: 1is_search_form: 1nav_menu_item: 191oembed_cache: 1page: 32post: 2product: 1345product_variation: 1875revision: 887seedprod: 1shop_coupon: 2shop_order: 2550shop_order_refund: 1slideshow: 1wp_global_styles: 2wp_navigation: 1wp_template: 2wpcode: 3### Security ###Secure connection (HTTPS): ✔Hide errors from visitors: ✔### Active Plugins (39) ###Advanced Google reCAPTCHA: by WebFactory Ltd – 1.25Advanced Woo Search PRO: by ILLID – 3.22Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 5.7.4Breadcrumbs Divi Module: by learnhowwp.com – 1.2.3WP Sheet Editor - Users (Premium): by WP Sheet Editor – 1.5.37Classic Widgets: by WordPress Contributors – 0.3Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.18.12Divi WooCommerce Extended: by Elicus – 1.3.1Conditional Shipping Methods: by Octolize – 1.4.1Flexible Shipping Import/Export Add-on: by Octolize – 1.5.3Flexible Shipping PRO: by Octolize – 2.20.0UPS Live Rates and Access Points PRO: by Octolize – 3.2.2USPS Live Rates PRO: by Octolize – 3.0.1Flexible Shipping: by Octolize – 5.1.0WP Armour - Honeypot Anti Spam: by Dnesscarkey – 2.2.05Login As Users: by Geek Code Lab – 1.4.4WordPress Mass Email to users: by I Thirteen Web Solution – 1.1.5WooCommerce Sync for QuickBooks Desktop - by MyWorks Software: by MyWorks Software – 1.8.3Flexible Shipping Box Packing: by Octolize – 1.1.1OnSale Page for WooCommerce: by wpgenie – 1.1.4Order Minimum/Maximum Amount Limits for WooCommerce: by WPFactory – 4.5.5Simple Banner: by Ryan Petersen – 3.0.3Simple History: by Pär Thernström – 5.3.0The Events Calendar: by The Events Calendar – 6.8.3UpdraftPlus - Backup/Restore: by TeamUpdraftDavidAnderson – 1.24.11User Spam Remover: by Joel Hardi – 1.1Payment Plugins Braintree For WooCommerce: by Payment Pluginssupport@paymentplugins.com – 3.2.59WPC Product Bundles for WooCommerce: by WPClever – 8.1.5WooCommerce AJAX Products Filter: by BeRocket – 3.1.4.6WooCommerce Legacy REST API: by WooCommerce – 1.0.4WooCommerce PayPal Payments: by WooCommerce – 2.9.5WooCommerce Shipping & Tax: by WooCommerce – 2.8.5WooCommerce Shipping Per Product v2: by WooCommerce – 2.5.7Woocommerce Side Cart Premium: by XootiX – 4.0.4WooCommerce: by Automattic – 9.4.3Wordfence Security: by Wordfence – 8.0.1Yoast SEO: by Team Yoast – 24.0WP Mail SMTP: by WP Mail SMTP – 4.2.0WPForms Lite: by WPForms – 1.9.2.3### Inactive Plugins (2) ###LiteSpeed Cache: by LiteSpeed Technologies – 6.5.3WooCommerce added to cart popup (Ajax): by XootiX – 1.7### Dropin Plugins () ###maintenance.php: maintenance.php### Settings ###Legacy API Enabled: ✔Force SSL: ✔Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)variable (variable)woosb (woosb)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: –Enforce Approved Product Download Directories: –HPOS feature enabled: –Order datastore: WC_Order_Data_Store_CPTHPOS data sync enabled: –### Logging ###Enabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 daysLevel threshold: –Log directory size: 356 KB### WC Pages ###Shop base: #7615 - /shop/Cart: #7616 - /cart/ - Contains the [woocommerce_cart] shortcodeCheckout: #7617 - /checkout/ - Contains the [woocommerce_checkout] shortcodeMy account: #7618 - /my-account/Terms and conditions: ❌ Page not set### Theme ###Name: Glass House Supply - Divi ChildVersion: 4.26.0Author URL: http://www.elegantthemes.comChild Theme: ✔Parent Theme Name: DiviParent Theme Version: 4.27.4Parent Theme Author URL: http://www.elegantthemes.comWooCommerce Support: ✔### Templates ###Overrides: GlassHouseSupply2023_Divi/woocommerce/cart/cart-shipping.phpGlassHouseSupply2023_Divi/woocommerce/checkout/form-billing.phpGlassHouseSupply2023_Divi/woocommerce/checkout/review-order.php### WooCommerce PayPal Payments ###Onboarded: ✔Shop country code: USWooCommerce currency supported: ✔Advanced Card Processing available in country: ✔Pay Later messaging available in country: ✔Webhook status: –PayPal Vault enabled: –ACDC Vault enabled: –Logging enabled: –Reference Transactions: ✔Used PayPal Checkout plugin: –Subscriptions Mode: DisabledPayPal Shipping Callback: –Apple Pay: –Google Pay: –Fastlane: –### Admin ###Enabled Features: activity-panelsanalyticsproduct-block-editorcouponscore-profilercustomize-storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-bannernavigationonboardingonboarding-taskspattern-toolkit-full-composabilityproduct-custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeDisabled Features: product-data-viewsexperimental-blocksminified-jsproduct-pre-publish-modalsettingsasync-product-editor-category-fieldproduct-editor-template-systemblueprintreactify-classic-payments-settingsuse-wp-horizonDaily Cron: ✔ Next scheduled: 2024-12-11 23:57:45 -08:00Options: ✔Notes: 211Onboarding: completed### Action Scheduler ###Complete: 7,671Oldest: 2024-11-10 08:44:59 -0800Newest: 2024-12-11 08:43:51 -0800Failed: 7,406Oldest: 2023-02-14 12:13:00 -0800Newest: 2024-11-29 01:31:04 -0800Pending: 8Oldest: 2024-12-11 08:48:51 -0800Newest: 2024-12-17 16:08:02 -0800### Status report information ###Generated at: 2024-12-11 08:46:17 -08:00` ``` - This reply was modified 1 year, 5 months ago by [squeaky](https://wordpress.org/support/users/squeaky/). Reason: formatting the report - This reply was modified 1 year, 5 months ago by [squeaky](https://wordpress.org/support/users/squeaky/). - This reply was modified 1 year, 5 months ago by [squeaky](https://wordpress.org/support/users/squeaky/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Advanced Google reCAPTCHA] ERROR: reCAPTCHA verification failed.](https://wordpress.org/support/topic/error-recaptcha-verification-failed-3/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [1 year, 6 months ago](https://wordpress.org/support/topic/error-recaptcha-verification-failed-3/#post-18118414) * Hello, thank you for your reply. The plugin we are using is Braintree * [https://wordpress.org/plugins/woo-payment-gateway/](https://wordpress.org/plugins/woo-payment-gateway/) * I am going to suggest installing a different gateway for PayPal. * Specifically this one: [https://woocommerce.com/products/woocommerce-paypal-payments/](https://woocommerce.com/products/woocommerce-paypal-payments/) * Thank you for your time. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] 15 failed $10 orders in the past 17 hrs](https://wordpress.org/support/topic/15-failed-10-orders-in-the-past-17-hrs/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [1 year, 8 months ago](https://wordpress.org/support/topic/15-failed-10-orders-in-the-past-17-hrs/#post-18029617) * ![](https://i0.wp.com/designerdrains.com/wp-content/uploads/2024/09/ordernote. jpg?ssl=1) * All of the orders are placed using a credit card. Payment via Credit Cards. * All orders are placed as a guest. * All of the email addresses look like generated emails they follow the same pattern. Like this: [firstnamelastname.randomnumbers@gmail.com](https://wordpress.org/support/users/squeaky/replies/firstnamelastname.randomnumbers@gmail.com?output_format=md) * There are over 1000 products on this website. There are only 2 different products in the orders. one product in each order. They are the least expensive products on the website. * I;ve added a recaptcha to the checkout page. I have not seen any further failed orders like these since I sentt his original email. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Menu Image, Icons made easy] Display Title on Hover – no longer works](https://wordpress.org/support/topic/display-title-on-hover-no-longer-works/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [1 year, 10 months ago](https://wordpress.org/support/topic/display-title-on-hover-no-longer-works/#post-17887020) * this has been resolved for the time being with css * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Login is not recognizing username or email address](https://wordpress.org/support/topic/login-is-not-recognizing-username-or-email-address/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [1 year, 10 months ago](https://wordpress.org/support/topic/login-is-not-recognizing-username-or-email-address/#post-17876888) * Come to find out the website was hosted elsewhere and the account holder was not aware. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Login is not recognizing username or email address](https://wordpress.org/support/topic/login-is-not-recognizing-username-or-email-address/) * Thread Starter [squeaky](https://wordpress.org/support/users/squeaky/) * (@squeaky) * [1 year, 10 months ago](https://wordpress.org/support/topic/login-is-not-recognizing-username-or-email-address/#post-17876630) * I’ve tried to reset the password. In the database I saved the password with encrypted with MD5If I rename the plugin folder it will deactivated all of the plugins. assuming it it a plugin causing the issue that should allow me to get into the website. * If not a plugin conflict, then what is left a theme conflict? Viewing 15 replies - 1 through 15 (of 125 total) 1 [2](https://wordpress.org/support/users/squeaky/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/squeaky/replies/page/3/?output_format=md)… [7](https://wordpress.org/support/users/squeaky/replies/page/7/?output_format=md) [8](https://wordpress.org/support/users/squeaky/replies/page/8/?output_format=md) [9](https://wordpress.org/support/users/squeaky/replies/page/9/?output_format=md) [→](https://wordpress.org/support/users/squeaky/replies/page/2/?output_format=md)