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Viewing 15 replies - 1 through 15 (of 72 total)
  • Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    @elonreynolds @qriouslad I guess I should’ve updated before I sent the last message. After updating to ver 6.5.1, clearing the cache and viewing the customizer again, I am still getting the error when the Hide Admin Notices is turned on. https://app.screencast.com/6EAJARxUkDSGE

    Also tried in Firefox, just to be sure it wasn’t a caching issue.

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    @elonreynolds @qriouslad Yes, I did have Hide Admin Notices activated. When I deactivated, the message no longer pops up. Thanks for firguring this out!

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    Here are the settings I’m using. If I didn’t screenshot a page it’s because I don’t have any of those settings activated.

    https://app.screencast.com/lvrqctQYdkSND

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    Thank you, that worked. I appreciate your prompt reply.

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    I did not know there was cache clearing for the plugin – that did it! Thanks so much.

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    Thanks, the HTML import worked, so it’s displaying the new reviews now. Still weird though because the back-end tab for reviews says “44”, but the front end still says “35” and I have the new ones. For the HTML import I selected “only import original” and “import empty reviews”. I did change the settings to “retrieve new reviews only” and “synchronize daily,” (I only had it hourly for troubleshooting).

    This is the shortcode I’m using: [reviews_rating icon=”false” name=”false” vicinity=”false” date=relative limit=6 view=3 loop=-1 interval=10 excerpt=250]

    It seems to be fine though, just wanted to give you that add’l information about my settings in case there was something else I need to change.

    Thanks for your help!

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    @anastas10s That’s all well and good, but I opened this ticket 2 months and 3 weeks ago, at what point was it a known bug and why weren’t we informed of this as soon as it became evident?

    @jbd4jc Thanks for pushing this to the forefront again and making things happen. I appreciate you!

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    Wow. I am absolutely furious that this is a known bug. @jbd4jc and I, and I’m sure numerous others have been spending hours trying to fix this problem. First, why did it take this much time and back and forth for someone to identify that it is a known bug? And second if the fix involves just dropping back to a previous version of square, why not just do that for everyone instead of letting some of us flounder?
    We’re trying to run a business here! Really disgusted.

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    @jbd4jc Good Idea. Here are my active plugins, including the MU plugins. I see there is something there from Elegant themes which is no longer in use. Will have to contact WPEngine about removing that.

    Looks like we are both using Astra, but I’m using Beaver Builder, you’re using ELementor. Here’s what I saw in common, but double check behind me, the list made me cross-eyed!

    Jetpack: by Automattic – 11.4
    WooCommerce Shipping & Tax: by WooCommerce
    WooCommerce Square: by WooCommerce – 3.2.0

    I turned off everything in Jetpack, so I don’t think that’s it, but it’s likely it’s one of the other two. DOn’t know if I’ll get to troubleshooting this today, so let me know if you find something else out.

    Thanks for sticking with this with me!

    ### Active Plugins (38) ###
    
    ManageWP - Worker: by GoDaddy – 4.9.14
    Gravity Forms: by Gravity Forms – 2.6.7
    Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.0.1
    Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.5.1
    Age Gate: by Phil Baker – 3.0.9
    Astra Pro: by Brainstorm Force – 3.9.2
    AutomateWoo: by WooCommerce – 5.5.21
    Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.6.0.3
    Beaver Themer: by The Beaver Builder Team – 1.4.3.2
    Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.35.1
    Beaver Team Pro: by SiteSpot Dev – 1.3.9
    Code Snippets: by Code Snippets Pro – 3.2.1
    Custom Fonts: by Brainstorm Force – 1.3.7
    Gravity Forms Zero Spam: by GravityKit – 1.2.3
    Imagify: by Imagify - Optimize Images & Convert WebP – 2.0
    Jetpack: by Automattic – 11.4
    Loyalty Program for WooCommerce: by Rymera Web Co – 1.7.1
    Mailchimp for WooCommerce: by Mailchimp – 2.7.5
    User Profile Picture: by Cozmoslabs – 2.6.0
    WooCommerce Sync for QuickBooks Online - by MyWorks Software: by MyWorks Software – 2.6.0
    SVG Support: by Benbodhi – 2.5.1
    WooCommerce Additional Variation Images: by WooCommerce – 2.3.0
    WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.14.3
    WooCommerce Product Reviews Pro: by SkyVerge – 1.17.5
    WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
    WooCommerce Square: by WooCommerce – 3.2.0
    WooCommerce: by Automattic – 7.0.0
    WooPack for Beaver Builder: by Team IdeaBox - Beaver Addons – 1.4.5
    Yoast SEO Premium: by Team Yoast – 19.4
    Yoast SEO: by Team Yoast – 19.9
    Analytify - Email Notifications: by WPBrigade – 2.0.3
    Analytify Pro: by WPBrigade – 4.1.6
    Analytify - WooCommerce Tracking: by WPBrigade – 4.1.7
    Analytify - Google Analytics Dashboard: by Analytify – 4.2.3
    WP Mail SMTP: by WPForms – 3.6.1
    WP Rocket: by WP Media – 3.12.1.1
    WP Engine Advanced Cache Options: by Ethan Kennedy Steven Word – 1.3.3
    Yoast SEO: WooCommerce: by Team Yoast – 15.2
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (7) ###
    
    ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
    ManageWP - Worker Loader: by GoDaddy –
    WP Engine Cache Plugin: by WP Engine – 1.1.0
    WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
    WP Engine Security Auditor: by wpengine – 1.0.10
    WP Engine System: by WP Engine – 5.0.1
    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    @xue28 It appears that the state field is required if a person is logged in, but if they are not logged in, it isn’t required.

    https://app.screencast.com/ZhFqnWJ3lFtrG
    https://app.screencast.com/bTwgcNuwjlbmE

    Thanks for your help.

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    @xue28 Since my problem persists, can you help me with it? I’ve tried everything I can think of.

    Thanks,
    Fran

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    @jbd4jc UGH! Thanks for checking for me, though! It worked for me when I tested, and my clients said it did too. Crazy. So I guess this ticket is still open! Any suggestions??

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    @pepe (woo-hc)
    I opened a support request directly through Square, not through the forums.

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    @jbd4jc Never got an answer to the support request from them. It eventually started working. I think one problem might have been a conflict with Astra when I chose to not have the labels above the form entry boxes. So when I went back to the legacy where it said State above the field, it seemed to work. It was just one of those crazy problems that made no sense whatsoever!

    Thread Starter SocialSparkMedia

    (@socialsparkmedia)

    Well! I did all of this, and tested at every change and finally revealed that the problem is with Square! I don’t know how or why that is, but I’ve opened a ticket with them. It’s so strange because the field is marked with an *, as are other fields. If I don’t fill in another required field, the transaction won’t go through, but if I leave the state blank, the transaction goes through.

    Thanks for pointing me in the right direction… I’m not going to mark this as resolved until I get an answer from Square and then I will update here for others.

Viewing 15 replies - 1 through 15 (of 72 total)