Title: Elementor Team's Replies | WordPress.org --- # Elementor Team [ ](https://wordpress.org/support/users/snehao/) * [Profile](https://wordpress.org/support/users/snehao/) * [Topics Started](https://wordpress.org/support/users/snehao/topics/) * [Replies Created](https://wordpress.org/support/users/snehao/replies/) * [Reviews Written](https://wordpress.org/support/users/snehao/reviews/) * [Topics Replied To](https://wordpress.org/support/users/snehao/replied-to/) * [Engagements](https://wordpress.org/support/users/snehao/engagements/) * [Favorites](https://wordpress.org/support/users/snehao/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/users/snehao/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/snehao/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] Is this a free plugin](https://wordpress.org/support/topic/is-this-a-free-plugin-3/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [6 days, 22 hours ago](https://wordpress.org/support/topic/is-this-a-free-plugin-3/#post-18954373) * Hi there, * Thank you for reaching out! I’m glad to hear you’re enjoying the plugin. * Yes, Ally includes a set of free features available immediately after installation and usable at no cost. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] Worked for a few minutes!](https://wordpress.org/support/topic/worked-for-a-few-minutes/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [7 months, 2 weeks ago](https://wordpress.org/support/topic/worked-for-a-few-minutes/#post-18729931) * Hi [@kerryroddy](https://wordpress.org/support/users/kerryroddy/), * Thank you for letting us know. That error message usually indicates an issue that needs a closer look from our support team. * Please open a [ticket](https://elementor.com/help/how-to-submit-a-support-ticket/) with us and include any relevant details. This will help us investigate the problem properly and assist you more efficiently. * We’ll be happy to take it from there and get this resolved for you. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] Uncaught TypeError Utils::get_current_object_type_name](https://wordpress.org/support/topic/uncaught-typeerror-utilsget_current_object_type_name/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [9 months ago](https://wordpress.org/support/topic/uncaught-typeerror-utilsget_current_object_type_name/#post-18671063) * Hello [@krystian7](https://wordpress.org/support/users/krystian7/), * Thank you for the detailed explanation and for taking the time to identify the root cause along with a possible fix, I truly appreciate the clarity. * I’ve forwarded your findings to our development team for further review and resolution. * Thank you once again for bringing this to our attention and helping us improve the product. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Image Optimization - Compress Images and Convert to WebP or AVIF] Plugin incorrectly identifies MariaDB version on home hosts](https://wordpress.org/support/topic/plugin-incorrectly-identifies-mariadb-version-on-home-hosts/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [9 months ago](https://wordpress.org/support/topic/plugin-incorrectly-identifies-mariadb-version-on-home-hosts/#post-18671060) * Hello [@incredimike](https://wordpress.org/support/users/incredimike/), * Thank you for the clarification and for sharing these details. I appreciate you taking the time to report this. * We use the same detection method as the Action Scheduler to ensure consistency and avoid potential conflicts. In this case, the issue lies with how the database version is being detected at the Action Scheduler level. * **I kindly request you to raise this issue on the official Action Scheduler GitHub channel. Once they implement the necessary changes in their detection logic, we will promptly update our plugin to align with their approach. * Thank you again for your cooperation and willingness to help improve compatibility. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] Strange characters and serach](https://wordpress.org/support/topic/strange-characters-and-serach/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [9 months ago](https://wordpress.org/support/topic/strange-characters-and-serach/#post-18670840) * Hello [@webcart](https://wordpress.org/support/users/webcart/), * Thank you for contacting us. I sincerely apologize for the inconvenience caused. * I request you to please [open a support ticket](https://elementor.com/help/how-to-submit-a-support-ticket/) with us. This will help us investigate the issue more efficiently. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Image Optimization - Compress Images and Convert to WebP or AVIF] Plugin incorrectly identifies MariaDB version on home hosts](https://wordpress.org/support/topic/plugin-incorrectly-identifies-mariadb-version-on-home-hosts/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [10 months, 1 week ago](https://wordpress.org/support/topic/plugin-incorrectly-identifies-mariadb-version-on-home-hosts/#post-18625173) * Hello [@incredimike](https://wordpress.org/support/users/incredimike/), * Our plugin relies on WordPress’s Action Scheduler library, which internally checks the database version to determine support for certain features, such as JSON functions. This is essential for compatibility with background processing. * In rare cases, some hosting providers may return the database version in an unexpected or non-standard format. When this happens, the version check may not work correctly, which can result in unexpected behavior or errors. * You must change your database version to see which one works. You may consult with your Hosting Provider or Sysadmin, who is in the Best Position to help you in this regard. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] WPML Compatibility](https://wordpress.org/support/topic/wpml-compatibility-304/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [11 months ago](https://wordpress.org/support/topic/wpml-compatibility-304/#post-18594901) * Hello there, * With the latest version of Ally – 3.6.0, we’re happy to share that WPML support is now available. You can update to the latest version to start using it right away. * Thank You! - This reply was modified 11 months ago by [Elementor Team](https://wordpress.org/support/users/snehao/). * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] Missing tables in the database](https://wordpress.org/support/topic/missing-tables-in-the-database/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [11 months ago](https://wordpress.org/support/topic/missing-tables-in-the-database/#post-18590765) * Hello [@joehfresh](https://wordpress.org/support/users/joehfresh/), * Thank you for contacting us. I sincerely apologize for the inconvenience caused. * I request you to please [open a support ticket](https://elementor.com/help/how-to-submit-a-support-ticket/) with us. This will help us investigate the issue more efficiently. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] No IOS Support](https://wordpress.org/support/topic/no-ios-support-2/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [11 months ago](https://wordpress.org/support/topic/no-ios-support-2/#post-18590763) * Hello [@zackfair](https://wordpress.org/support/users/zackfair/), * Thank you for raising this. I am sorry for the inconveniece caused to you. * Please make sure you have not enabled the “Hide on Mobile” option in the Ally settings> design> mobile * If the problem continues, I’d recommend [opening a support ticket](https://elementor.com/help/how-to-submit-a-support-ticket/) with us and including the following: - A detailed description of the error - A screenshot (if possible) - The URL of the affected website - iOS version * This will help us investigate the issue more efficiently and provide a quicker resolution. * Let me know how it goes, and I’ll be happy to assist further. * Best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] Gravity Forms Square Add-On Conflict](https://wordpress.org/support/topic/gravity-forms-square-add-on-conflict/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [11 months ago](https://wordpress.org/support/topic/gravity-forms-square-add-on-conflict/#post-18589028) * Hello [@girdy74](https://wordpress.org/support/users/girdy74/), * Apologies for the inconvenience caused to you. * It sounds like this could be a temporary glitch. Could you please try [opening the ticket](https://elementor.com/help/how-to-submit-a-support-ticket/) again now? * We’re here to help! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] Avada Conflict?](https://wordpress.org/support/topic/avada-conflict-5/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [11 months ago](https://wordpress.org/support/topic/avada-conflict-5/#post-18589027) * Hello [@misodrn](https://wordpress.org/support/users/misodrn/), * Thank you for reaching out. At this time, there are no known compatibility issues between the plugin and the Avada Builder. However, if you’re experiencing any difficulties, please feel free to [open a support ticket](https://elementor.com/help/how-to-submit-a-support-ticket/) with us, we’ll be happy to investigate further. * Also, yes, the plugin does include a Slovenian translation. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] Server error during login](https://wordpress.org/support/topic/server-error-during-login/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [11 months ago](https://wordpress.org/support/topic/server-error-during-login/#post-18589000) * Hi there [@anna88sabu](https://wordpress.org/support/users/anna88sabu/), * Thank you for reaching out. I completely understand your concern, and I’m sorry to hear about the server error you encountered. * The Ally plugin requires a connection to your Elementor account so it can verify your access and activate the plugin’s premium features. This connection ensures that the plugin functions correctly and securely across your websites. * Since you’re facing a server error while trying to log in, here are a few steps you can try: - Clear your browser cache or try logging in using an incognito/private window or a different browser, just to rule out any local issues. - Temporarily disable any security or firewall plugins on your site, as they might be interfering with the login request. - Check your server error logs to see if there’s a specific message that could help identify the cause of the issue. - If possible, try connecting from another website to see if the issue is isolated to a single installation. * If the problem continues, I’d recommend [opening a support ticket](https://elementor.com/help/how-to-submit-a-support-ticket/) with us and including the following: * A detailed description of the error - A screenshot (if possible) - The URL of the affected website * This will help us investigate the issue more efficiently and provide a quicker resolution. * Best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] The Capabilities tab preview is no longer displayed](https://wordpress.org/support/topic/the-capabilities-tab-preview-is-no-longer-displayed/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [11 months, 1 week ago](https://wordpress.org/support/topic/the-capabilities-tab-preview-is-no-longer-displayed/#post-18585985) * Hey [@stefkilkenny](https://wordpress.org/support/users/stefkilkenny/), * Thanks for reaching out! * To assist you further, could you please [open a support ticket](https://elementor.com/help/how-to-submit-a-support-ticket/) with us from the same account where you have the Ally subscription? This helps us access the relevant details more efficiently. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] Multi language sites](https://wordpress.org/support/topic/multi-language-sites-3/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [11 months, 1 week ago](https://wordpress.org/support/topic/multi-language-sites-3/#post-18585858) * Hi there, * Thank you for bringing this to our attention. * We’re aware of the issue, and our team is already working on a fix. A new update addressing this will be released soon. * We appreciate your patience in the meantime, and we’ll keep you posted as soon as the fix is available. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Web Accessibility (formally known as Ally) - WCAG Scanning, Guided Fixes, Usability Widget] Add Accessibility Link / Trigger to Main Menu](https://wordpress.org/support/topic/add-accessibility-link-trigger-to-main-menu/) * Plugin Support [Elementor Team](https://wordpress.org/support/users/snehao/) * (@snehao) * [11 months, 1 week ago](https://wordpress.org/support/topic/add-accessibility-link-trigger-to-main-menu/#post-18585857) * Hello there, * Thank you for contacting us. * Based on your query, please try this – [https://elementor.com/help/trigger-ally-from-a-webpage/](https://elementor.com/help/trigger-ally-from-a-webpage/) Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/users/snehao/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/snehao/replies/page/2/?output_format=md)