Forum Replies Created

Viewing 15 replies - 1 through 15 (of 2,111 total)
  • Plugin Author smashballoon

    (@smashballoon)

    Hi @labcrab,

    Thanks for the review, we really appreciate it! This free version of the plugin will link to the individual posts on Instagram, however, we also offer a Pro version which has a pop-up lightbox which opens the image or video on your site as you described. You can see a demo of it here: https://smashballoon.com/instagram-feed/demo/. We offer a Pro version which includes some additional features like this to allow us to continue maintaining and supporting the free plugin at no cost.

    Just let us know if you have any questions at all, and thanks again for the review – we really appreciate it!

    John

    Plugin Author smashballoon

    (@smashballoon)

    @misagues – could you contact us via our website so that we can troubleshoot this further for you and try testing the access token from one of your accounts to see if we can replicate the problem? Please link to this thread in the ticket so that we know that it’s related.

    @vmettem – The access token used is safe to be displayed on the client-side – it’s only the client “secret” which is sensitive, which we don’t use as we use Instagram’s Client-Side (Implicit) Authentication. The access token is only able to be used to read public data from a user’s Instagram feed, such as public photos, captions, and comments. Nonetheless, we’ve actually been working on a complete rebuild of the plugin for a while now which will make API calls in PHP rather than JavaScript, and as a result of that the access token will no longer be visible in the page source code.

    John

    Plugin Author smashballoon

    (@smashballoon)

    Hi @misagues,

    Are the Instagram profiles you’re seeing this on all under the same Instagram account? I’m wondering if it’s an issue with your account itself being compromised. Have you used any kind of follow-count increase services in the past or authorized any apps which do this kind of thing, or perhaps just another app from an unreputable source which may have compromised your account?

    We have many of our own profiles with the app authorized and haven’t seen this issue. The plugin also has 800,000 active users and we’ve never had anyone else report an issue like this before, so it seems like something else may be at play here. Our app doesn’t have the ability to increase follower counts or make any changes to your Instagram account. It only has read-only permission to read your Instagram profile information.

    Could you go to the following link and completely revoke access to the app: https://www.instagram.com/accounts/manage_access/. Then try authorizing it again via the plugin’s settings page. You could also try creating a brand new Instagram account which isn’t connected in any way to your current accounts and then using the plugin with that account to verify that the issue doesn’t occur.

    Many thanks,

    John

    Plugin Author smashballoon

    (@smashballoon)

    Hi @misagues,

    That’s a pretty serious accusation. I can guarantee you that there is no malicious code in our plugin which does anything like what you’re describing. You don’t have to take my word for it though – the plugin is completely open source so you can check the source code yourself to verify that if you’d like. Due to the popularity of the plugin, it has been vetted not only by the WordPress Plugins team, but also by several security experts in order to find any security vulnerabilities. If you are experiencing issues with your Instagram account then it isn’t as a result of using this plugin.

    Kind regards,

    John

    Plugin Author smashballoon

    (@smashballoon)

    Hey @engbok,

    It’s because the latest 3 posts are all event posts. Last year Facebook shut down the Events API for all developers and so now the only way to display events would be to create your own Facebook app and copy/paste your own Access Token into the plugin settings page. You can do so by following the directions here: https://smashballoon.com/custom-facebook-feed/page-token/. I’d recommend waiting till we release an update to the plugin later today before doing this as we’ll be fixing a bug related to displaying events in your timeline caused by a recent Facebook API update.

    If you run into any issues doing so or have any further questions then just let us know.

    John

    Plugin Author smashballoon

    (@smashballoon)

    Hi @palmonte11,

    Thanks for your review, we appreciate the feedback! If you’d like us to take a look at your site to see if there might be an underlying issue that’s causing the pictures not to load sometimes then we’d be happy to do so. Just submit a support ticket either here on the forums, or on our website, and we can take a look.

    Thanks again, and I hope you’re having a good week!

    John

    Plugin Author smashballoon

    (@smashballoon)

    Hi @marmuro,

    Thanks for your feedback and the review. Were there any specific issues you ran into when setting up the plugin? We’re always trying to improve the plugin and make it as easy as possible to setup and use, and so any feedback would be hugely appreciated!

    Thanks again, and I hope you’re having a good start to your week.

    John

    Plugin Author smashballoon

    (@smashballoon)

    Hi @sentinal,

    Thanks for the review, we appreciate you taking the time to leave one! If you have any issues with the plugin or suggestions for improvements we can make to take it from a 3-star to a 5-star in your estimation then we’d really appreciate it!

    Thanks again, and I hope you’re having a good start to your week.

    John

    Plugin Author smashballoon

    (@smashballoon)

    Thanks for the review @elsavanier, we really appreciate it! Are you able to share any feedback regarding the issues you ran into during install? We’re always looking to improve the plugin and make it as easy to use as possible and so any feedback would be really appreciated.

    Thanks again, and I hope you’re having a good week!

    John

    Plugin Author smashballoon

    (@smashballoon)

    Hey @hugrat,

    Thanks for letting us know. We’ll reach out to the developers at uBlock to see whether they can add an exception for the plugin.

    If you have any other issues at all then just let us know.

    Thanks!

    John

    Plugin Author smashballoon

    (@smashballoon)

    Hi @ccraciun,

    Sorry to hear you had an issue setting up the plugin. We’d be happy to help if you’d like assistance. Often times an issue may appear to be with the plugin but is actually with a setting in your Facebook account, or some other issue on Facebook’s end, which we can help to troubleshoot. We also have step-by-step setup directions here which may be useful, or if you’re stuck at a specific step then just let us know. We’re very quick to help and can resolve most problems very efficiently.

    The best way to receive support is to submit a ticket through our website with your “System Info” from the plugin (found under the “Support” tab in the plugin settings). That contains all the info we need to determine what the problem might be. It’s best not to post it here as it contains your Access Token which isn’t advisable to make public.

    Just let us know if you need support as we’d love the opportunity to help resolve any issue you’re having.

    John

    Plugin Author smashballoon

    (@smashballoon)

    Hi sipitai,

    Unfortunately, since Facebook shut down access to their Events API last year then the only way that plugins or apps can access events data is for the owner of the events (ie. you) to create their own Facebook app which is in development mode and then use that to access the data. The downside to this though is that tokens from these development apps expire every 60 days and so need to be renewed.

    Unfortunately, there’s no way around this without scraping the Facebook website, which is against their terms of service and not something we would recommend. The only legitimate alternative is to use the Facebook “Page plugin” widget (see here) which is the official Facebook widget for displaying events.

    Let me know whether that helps, or if you have any further questions at all.

    John

    Plugin Author smashballoon

    (@smashballoon)

    Just an update on this, we’ve released an update to the plugin (v1.12) which should fix this. It forces the language of the Instagram authorization page to be English.

    John

    Plugin Author smashballoon

    (@smashballoon)

    Hey guys,

    The issue is being caused by a bug in the Instagram API but we’ll be adding a workaround in an update today. Thanks for the info @vdwijngaert. In the meantime, you can use this tool on our website instead to generate an Access Token, and then use the “Manually connect an account” option on the plugin’s Settings page.

    Thanks,

    John

    Forum: Reviews
    In reply to: [Custom Facebook Feed] Nice
    Plugin Author smashballoon

    (@smashballoon)

    Thanks for the review @datacreek! If there’s anything we can do to help turn the plugin from a 4-star into a 5-star plugin in your estimation then please let us know, as we always really appreciate feedback from our users in order to make the plugin as useful as possible 🙂

    Thanks again,

    John

Viewing 15 replies - 1 through 15 (of 2,111 total)