Title: Smartpixels's Replies | WordPress.org --- # Smartpixels [ ](https://wordpress.org/support/users/smartpixels/) * [Profile](https://wordpress.org/support/users/smartpixels/) * [Topics Started](https://wordpress.org/support/users/smartpixels/topics/) * [Replies Created](https://wordpress.org/support/users/smartpixels/replies/) * [Reviews Written](https://wordpress.org/support/users/smartpixels/reviews/) * [Topics Replied To](https://wordpress.org/support/users/smartpixels/replied-to/) * [Engagements](https://wordpress.org/support/users/smartpixels/engagements/) * [Favorites](https://wordpress.org/support/users/smartpixels/favorites/) Search replies: ## Forum Replies Created Viewing 14 replies - 1 through 14 (of 14 total) * Forum: [Installing WordPress](https://wordpress.org/support/forum/installation/) In reply to: [Automatic Install on Godaddy](https://wordpress.org/support/topic/automatic-install-on-godaddy/) * [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [9 years, 11 months ago](https://wordpress.org/support/topic/automatic-install-on-godaddy/#post-7600058) * The automatic installer works at godaddy just installed a couple for clients yesterday. Check whether you enter all the informaton required properly * Most probably you missed the directory path. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Icons For WordPress] error](https://wordpress.org/support/topic/error-761/) * Plugin Author [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [10 years, 2 months ago](https://wordpress.org/support/topic/error-761/#post-7257459) * Please give more details about the error and your setup. I am not able to reproduce in any of our test sites. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Smart Icons For WordPress] Waste of time](https://wordpress.org/support/topic/waste-of-time-72/) * Plugin Author [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [10 years, 8 months ago](https://wordpress.org/support/topic/waste-of-time-72/#post-8029342) * You wanted all the features for free but that doesn’t make the free version of the plugin bad. Reviews like these will drive authors away from making free versions of plugins. Disappointing * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Smart Icons For WordPress] Menu](https://wordpress.org/support/topic/menu-127/) * Plugin Author [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [10 years, 11 months ago](https://wordpress.org/support/topic/menu-127/#post-7989118) * You just need to add the class. The class is present in fontawesome stylesheet. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Smart Icons For WordPress] Menu](https://wordpress.org/support/topic/menu-127/) * Plugin Author [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [10 years, 11 months ago](https://wordpress.org/support/topic/menu-127/#post-7989107) * You can add manually by using the CSS class option for menu. CSS Classes are an advanced menu property that allow you to apply a CSS class to individual menu items. Turn on the CSS Class capability by clicking the Screen Options drop down at the top-right of your screen, and check the box for CSS Classes: Have a look at this tutorial [https://en.support.wordpress.com/advanced-menu-settings/](https://en.support.wordpress.com/advanced-menu-settings/) * For example adding **fa fa-heart** css class will get the heart icon to display in the menu. * or use the pro menu addon [http://www.smartpixels.net/products/smarticons-wordpress-pro-menu-add/](http://www.smartpixels.net/products/smarticons-wordpress-pro-menu-add/) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Smart Icons For WordPress] Easy to use](https://wordpress.org/support/topic/lack-of-quality/) * Plugin Author [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [11 years, 1 month ago](https://wordpress.org/support/topic/lack-of-quality/#post-7965004) * The free version of the plugin doesn’t have any animation.The review because of a personal preference and something we didn’t promise in the first place is unjustifiable. * Here is a live demo of pro plugin [http://www.smartpixelsdemo.com/smarticons/](http://www.smartpixelsdemo.com/smarticons/) where you can actually use the plugin before you buy. * Of-course we don’t own FontAwesome and its available for free.What this plugin is for is bring those FontAwesome and other icon fonts into your Website. * Anyway have a nice day. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Anti-Malware Security and Brute-Force Firewall] Add SoakSoak Malware](https://wordpress.org/support/topic/add-soaksoak-malware/) * Thread Starter [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [11 years, 6 months ago](https://wordpress.org/support/topic/add-soaksoak-malware/#post-5613886) * No we removed the files and the revslider plugin causing the issue. * Actually the malware involves multiple files. They had used revslider to gain access then used template-loader.php in wp-includes to enqueue json.min,js and in the last 24 hours the json file actually loads swfobject.swf on all the pages which loads the malware. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Smart Icons For WordPress] Run Away as Fast as You Can](https://wordpress.org/support/topic/run-away-as-fast-as-you-can/) * Plugin Author [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [11 years, 7 months ago](https://wordpress.org/support/topic/run-away-as-fast-as-you-can/#post-7904382) * **The free version is OK although rather cut down. My review is for the paid version. You would expect bother versions to operate the same – just with extra features. The PRO Version works and everyone can use it before they purchase here is the [DEMO](http://www.smartpixelsdemo.com/smarticons/). * Here is the [support thread](https://wordpress.org/support/topic/affecting-visualtext-editor?replies=8) related with the review. * The user didn’t give us a chance to support him. * Here is our [terms and conditions](http://www.smartpixels.net/products-terms-conditions/) * **The developer refuses to accept his product is at fault and refuses a refund. In fact he disbelieves I even activated the plugin** * It is has nothing to do with what we believe or not. We use easy digital download for licensing our products and it allows us to see whether a license is active and linked to a site. * The PRO version is designed as such that you cannot use it without license key and if you had used a license it would have been activated and added to the site count you see in the screenshot below * Screenshot of what I mean [https://easydigitaldownloads.com/wp-content/uploads/2012/09/Screenshot-from-2014-03-01-091848.png](https://easydigitaldownloads.com/wp-content/uploads/2012/09/Screenshot-from-2014-03-01-091848.png) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Icons For WordPress] Affecting visual/text editor](https://wordpress.org/support/topic/affecting-visualtext-editor/) * Plugin Author [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [11 years, 7 months ago](https://wordpress.org/support/topic/affecting-visualtext-editor/#post-5483364) * **Your attitude to support is frankly the worst I have had the misfortune to experience.** * I am not sure what more do you want us to do, we are helpless to support you if you don’t share specific information about the error or give us access to the site/installation that is causing the error so we can investigate * First off all you have started a support thread in the Smarticons for WordPress free version, we cannot provide support as quickly as we would have given to the PRO version. That is why we have specifically included the contact info for PRO support at the bottom of PRO plugins admin page in WordPress. * Here are the things we have done to resolve the issue since then. - We tested our plugin with the plugins you said were conflicting and found them to be working perfectly fine. - We asked you to give me PHP Error Log - We pointed our that you haven’t even activated the plugin yet as per our licens log. - We also tried going through the troubleshooting procedure by asking you to check whether the visual editor is on or off. * **We do not wish to continue to deal with you nor your product and I would like a refund. Please arrange.** * Nope, we cannot issue a refund without at-least a chance to investigate the issue. Just give us your contact E-mail we will resolve this issue for you or we could E-mail you to your Paypal ID. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Icons For WordPress] Affecting visual/text editor](https://wordpress.org/support/topic/affecting-visualtext-editor/) * Plugin Author [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [11 years, 7 months ago](https://wordpress.org/support/topic/affecting-visualtext-editor/#post-5483358) * **Another plugin (WP Jump Menu) is not working after activation of pro version of Smart Icons – this was also fine on free version** * We tested the PRO version of the plugin and even tested the new Menu Add-on the plugin both seems to work along with WP JUMP menu. * Can you please post your PHP error log here so we can investigate the issue further. * Please can you tell me if visual editor checkbox is unchecked or checked at * [http://domain.com/wp-admin/profile.php](http://domain.com/wp-admin/profile.php) which **Users – > Your Profile Page** * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Icons For WordPress] Affecting visual/text editor](https://wordpress.org/support/topic/affecting-visualtext-editor/) * Plugin Author [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [11 years, 7 months ago](https://wordpress.org/support/topic/affecting-visualtext-editor/#post-5483348) * **I have deactivated the plugin as it is useless to me as it is** * Even if you have activated once we would know when that activation took place and your site will be permanently linked to the license. So your claim is not true. * **You will need to tell me what the RIGHT channels** We have clearly mentioned the channels for support on the plugin page on the PRO version. * ** I should be able to use this support forum to notify an issue and request support.** * Yes you can avail in this forum its upto you. We provide better through E-mail as the conversation is Private we can share information much more freely * The PRO version of this plugin works perfectly fine on WordPress 4.0 and we have even released its first add-on yesterday. Anyone can test drive all the features of both the plugins on our [demo here](http://www.smartpixelsdemo.com/smarticons/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Icons For WordPress] Affecting visual/text editor](https://wordpress.org/support/topic/affecting-visualtext-editor/) * Plugin Author [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [11 years, 7 months ago](https://wordpress.org/support/topic/affecting-visualtext-editor/#post-5483335) * * in visual editor text is all white – I have to select to view * This plugin doesn’t have any code that would interfere with tinymce or any editor. If you are seeing all white then we will investigate the issue further please contact us through the right channels * * I cannot select text editor * This plugin doesn’t interfere with WYSIWYG or HTML editor. * Please use the [Contact](http://www.smartpixels.net/contact/) we are here to help. * **We also noted that the pro license you bought is yet to be used on site.Are you sure you have installed and activated this plugin?** * Thank You * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Menu Customizer] Don't forget an action hook for adding additional menu fields](https://wordpress.org/support/topic/dont-forget-an-action-hook-for-adding-additional-menu-fields/) * [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [11 years, 8 months ago](https://wordpress.org/support/topic/dont-forget-an-action-hook-for-adding-additional-menu-fields/#post-5099881) * Has the API been built? I too would like to have neans to add custom fields to menu item for an upcoming plugin of ours we are increasingly likely to use what helgatheviking has used. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Syntax] Different class values for home page](https://wordpress.org/support/topic/different-class-values-for-home-page/) * Plugin Author [Smartpixels](https://wordpress.org/support/users/smartpixels/) * (@smartpixels) * [11 years, 10 months ago](https://wordpress.org/support/topic/different-class-values-for-home-page/#post-5151522) * Sorry for the late reply. Please can you post your markdown syntax so we can know for sure. * The plugin uses regex that keeps whatever HTML that has been inserted before class attribute so if your are including it in your wordpress content then it will show in the frontend Viewing 14 replies - 1 through 14 (of 14 total)