Title: smartflex's Replies | WordPress.org --- # smartflex [ ](https://wordpress.org/support/users/smartflex/) * [Profile](https://wordpress.org/support/users/smartflex/) * [Topics Started](https://wordpress.org/support/users/smartflex/topics/) * [Replies Created](https://wordpress.org/support/users/smartflex/replies/) * [Reviews Written](https://wordpress.org/support/users/smartflex/reviews/) * [Topics Replied To](https://wordpress.org/support/users/smartflex/replied-to/) * [Engagements](https://wordpress.org/support/users/smartflex/engagements/) * [Favorites](https://wordpress.org/support/users/smartflex/favorites/) Search replies: ## Forum Replies Created Viewing 4 replies - 1 through 4 (of 4 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Square] No refresh token stored – can not connect to square](https://wordpress.org/support/topic/no-refresh-token-stored-can-not-connect-to-square/) * Thread Starter [smartflex](https://wordpress.org/support/users/smartflex/) * (@smartflex) * [6 years, 7 months ago](https://wordpress.org/support/topic/no-refresh-token-stored-can-not-connect-to-square/#post-12138846) * Solved, * The issue is the type of square account that is being used. It was an admin account which was used previously, but apparently it must now be the owner account. * Logged-in with the owner account and no error connecting. * Hope this helps someone else! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Square] No refresh token stored – can not connect to square](https://wordpress.org/support/topic/no-refresh-token-stored-can-not-connect-to-square/) * Thread Starter [smartflex](https://wordpress.org/support/users/smartflex/) * (@smartflex) * [6 years, 7 months ago](https://wordpress.org/support/topic/no-refresh-token-stored-can-not-connect-to-square/#post-12124514) * *bump* * Hello – it’s been a couple days so I wasn’t sure if I should bump this or not? * Again; everything was working fine, no changes on the server level that I am aware of – but I’m happy to troubleshoot in whatever direction you can point me? * Thanks, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Square] No refresh token stored – can not connect to square](https://wordpress.org/support/topic/no-refresh-token-stored-can-not-connect-to-square/) * Thread Starter [smartflex](https://wordpress.org/support/users/smartflex/) * (@smartflex) * [6 years, 7 months ago](https://wordpress.org/support/topic/no-refresh-token-stored-can-not-connect-to-square/#post-12115933) * Hi [@conschneider](https://wordpress.org/support/users/conschneider/) * I added woocommerce and the square plugin to a different install of wp on the same server – and had the same issue. How can I troubleshoot the connection from the server level? * (It’s a litespeed / cpanel server running on a google cloud instance if that helps at all.) * I did try with all security / caching off but that didn’t help. On your suggestions I completely deleted the Litespeed plugin (the only caching) and still had the problem. * I installed the rest api log – but after failing to connect to square, there was nothing in the log :/ * Thank you kindly! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Square] No refresh token stored – can not connect to square](https://wordpress.org/support/topic/no-refresh-token-stored-can-not-connect-to-square/) * Thread Starter [smartflex](https://wordpress.org/support/users/smartflex/) * (@smartflex) * [6 years, 7 months ago](https://wordpress.org/support/topic/no-refresh-token-stored-can-not-connect-to-square/#post-12114342) * Hi [@ryanr14](https://wordpress.org/support/users/ryanr14/) * I manually updated to the 2.06 plugin as suggested – but I’m still having the same issue with reconnecting to square; I press allow on the permissions screen and receive the message “An error has occurred. Please try again.”. * The error logs aren’t showing anything so I’ve no idea if it’s still a token issue. * I’ve included the system info below in case that helps; * Thanks! * ``` ### WordPress Environment ### WC Version: 3.8.0 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: 5.2.4 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.3.11 PHP Post Max Size: 80 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.66.0 OpenSSL/1.0.2t SUHOSIN Installed: – MySQL Version: 5.5.5-10.0.38-MariaDB Max Upload Size: 20 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.8.0 MaxMind GeoIP Database: ✔ Total Database Size: 45.06MB Database Data Size: 36.38MB Database Index Size: 8.68MB wp_woocommerce_sessions: Data: 0.52MB + Index: 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_snap_rcv_wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _snap_rcv_wp_comments: Data: 0.47MB + Index: 0.08MB + Engine InnoDB _snap_rcv_wp_cp_calculated_fields_form_discount_codes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB _snap_rcv_wp_cp_calculated_fields_form_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB _snap_rcv_wp_cp_calculated_fields_form_settings: Data: 0.03MB + Index: 0.00MB + Engine InnoDB _snap_rcv_wp_defender_lockout: Data: 0.02MB + Index: 0.00MB + Engine InnoDB _snap_rcv_wp_defender_lockout_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB _snap_rcv_wp_frm_fields: Data: 0.11MB + Index: 0.03MB + Engine InnoDB _snap_rcv_wp_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB _snap_rcv_wp_frm_item_metas: Data: 0.11MB + Index: 0.09MB + Engine InnoDB _snap_rcv_wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB _snap_rcv_wp_options: Data: 4.52MB + Index: 0.20MB + Engine InnoDB _snap_rcv_wp_postmeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB _snap_rcv_wp_posts: Data: 1.52MB + Index: 0.22MB + Engine InnoDB _snap_rcv_wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _snap_rcv_wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _snap_rcv_wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB _snap_rcv_wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _snap_rcv_wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _snap_rcv_wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (17) ### 301 Redirects: by WebFactoryLtd – 0.4 BJ Lazy Load: by Bjørn Johansen Aron Tornberg angrycreative – 1.0.9 Custom Sidebars Pro: by WPMU DEV – 3.2.3 Display Posts: by Bill Erickson – 3.0.2 Formidable Forms Pro: by Strategy11 – 4.03.03 Formidable Forms: by Strategy11 – 4.03.03 Smart Slider 3 Pro: by Nextend – 3.3.22 Recent Custom Posts Type Widget: by Ve Bailovity (Incsub) – 2.1.2 Snapshot Pro: by WPMU DEV – 3.2.1.3 WC Hide Shipping Methods: by Rynaldo Stoltz – 1.3 WooCommerce Square: by WooCommerce – 2.0.6 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.8.0 Wordfence Security: by Wordfence – 7.4.1 Defender Pro: by WPMU DEV – 2.2.2 WP Media folder: by Joomunited – 4.9.5 SmartCrawl: by WPMU DEV – 2.4.2 WPMU DEV Dashboard: by WPMU DEV – 4.7.3.5 ### Inactive Plugins (20) ### Advanced Custom Fields: by Elliot Condon – 5.8.6 Advanced Custom Fields: Options Page: by Elliot Condon – 2.0.1 Advanced Custom Fields: Repeater Field: by Elliot Condon – 2.0.1 Akismet Anti-Spam: by Automattic – 4.1.3 Calculated Fields Form: by CodePeople – 1.0.339 Debug Objects: by Frank Bültge – 2.5.0 Duplicate Page: by mndpsingh287 – 4.0 Enable Media Replace: by ShortPixel – 3.3.6 File Manager: by Aftabul Islam – 5.1.9 Go Live Update Urls: by OnPoint Plugins – 5.2.12 Hustle Pro: by WPMU DEV – 4.0.3 LiteSpeed Cache: by LiteSpeed Technologies – 2.9.9 Menu Social Icons: by Paul Clark – 1.3.10 Send System Info: by Matt Cromwell – 1.3 Server Info: by Usman Ali Qureshi – 2.5.3 Smush Pro: by WPMU DEV – 3.3.1 Upcoming Events Lists: by Sayful Islam – 1.3.3 WordPress Importer: by wordpressdotorg – 0.6.4 WordPress Media Select Bulk Downloader: by webwave GmbH – 1.0.0 WP Server Stats: by Saumya Majumder – 1.6.8 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #3505 - /shop/ Cart: #3506 - /cart/ Checkout: #3507 - /checkout/ My account: #3508 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Sage Theme Version: 1.2 Author URL: https://wordpress.org/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ❌ Not declared ### Templates ### Overrides: – ### Square ### Environment: Production Tokenization Enabled: Debug Mode: Save to Log ### Action Scheduler ### Complete: 18 Oldest: 2019-11-08 22:29:43 +0000 Newest: 2019-11-08 23:33:08 +0000 Pending: 0 Oldest: – Newest: – Canceled: 1 Oldest: 2019-11-08 23:25:49 +0000 Newest: 2019-11-08 23:25:49 +0000 In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: – ``` Viewing 4 replies - 1 through 4 (of 4 total)