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Viewing 15 replies - 1 through 15 (of 2,595 total)
  • Plugin Support Siobhan

    (@siobhyb)

    I’ve also created an enhancement request on the WooCommerce GitHub repository so that our developers can discuss the need for this to be built into WooCommerce. You can follow along with the public discussion here:

    https://github.com/woocommerce/woocommerce/issues/28800

    Hope that’s helpful!

    Plugin Support Siobhan

    (@siobhyb)

    Thank you for the clarification and apologies for initially misunderstanding your request!

    To make sure I understand correctly, are you looking for refunded orders to appear as an option when you navigate to WooCommerce > Settings > Accounts & Privacy > Personal data retention? If so, it’s likely that refunded orders are currently omitted from that list due to the chance of these details being needed for accounting purposes.

    A manual workaround you could consider is updating the order’s status from refunded to cancelled after issuing a refund. That way, the details will be automatically deleted as part of the built-in checks for cancelled orders.

    If you feel strongly about there being an option for refunded orders, you could add an idea to our board here:

    https://ideas.woocommerce.com/forums/133476-woocommerce

    Although we can’t guarantee that ideas added to the board will be implemented, it does help us to keep an eye on demand for certain features.

    Plugin Support Siobhan

    (@siobhyb)

    I’m glad to hear you were able to find a solution, and thank you for sharing it! I’ll mark this thread as resolved, but feel welcome to start a new one if anything else comes up.

    Plugin Support Siobhan

    (@siobhyb)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Plugin Support Siobhan

    (@siobhyb)

    Hi @sanderrrrr,

    WooCommerce hooks in with WordPress’s “Right to Erasure” tool, which you could use to erase a person’s personal data. You can find more details on how this tool works with WooCommerce here:

    https://woocommerce.com/posts/getting-ready-for-gdpr-right-to-erasure-requests/

    I’m not aware of a way to automate this process. However, if hiring someone is an option for you then we have some recommendations for professionals who would be able to implement automations like you described:

    https://woocommerce.com/customizations/

    I’d also recommend consulting with a lawyer for absolute confirmation on what needs to be automated in order to comply with GDPR. Many businesses don’t delete details related to transactions after 30 days, as these details are needed for some administrative purposes, such as tax declarations. As specific requirements vary from country to country, it’s definitely worth discussing with a lawyer before implementing your changes.

    Plugin Support Siobhan

    (@siobhyb)

    Hi @gourmetnoirweb,

    I’m not currently able to access either your live or your staging site to test this, I get a 504 error for each.

    Without digging into your site’s code, my first question would be whether you’ve ever set your live site’s language to Spanish (via Settings > General). If so, and you’ve since changed the language to English, there might be some caching causing an issue. I’d recommend reviewing your plugins for any that might be caching and/or asking your host if they implement any caching on their side. It’d be good to confirm whether clearing the cache resolves the issue or not.

    If that doesn’t help, it will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    We’ll see if we can spot any clues about what may be happening from there.

    Plugin Support Siobhan

    (@siobhyb)

    Hi @el-pablo,

    I understand you’d like a way to exempt businesses from paying VAT after entering a valid number. Is that right? If so, we do offer a EU VAT Number extension that would help you achieve that. I recommend taking a look through the extension’s documentation to get a feel for whether it would work for your needs:

    https://docs.woocommerce.com/document/eu-vat-number/

    Hope that’s helpful!

    Plugin Support Siobhan

    (@siobhyb)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Plugin Support Siobhan

    (@siobhyb)

    Hi there,

    Thanks for writing in with your question! We’ve had a few merchants mention this so far and had raised a support request with the Facebook team that is still ongoing.

    Through all the tests and logs that we looked into for these other merchants, we always saw that the ip address and user agent parameters were sent. So we don’t yet know why this message is appearing. The initial response from the Facebook team has been that this should not occur that often, and that they think it could be related to customers using ad-blockers. They advise to clear the issue by clicking the Resolve button in events manager and see if it continues to appear going forward.

    We’ve asked the team if we could see some logging from their side to try and match that with our plugin logs. Unfortunately, due to privacy concerns, it’s not possible for Facebook to share that with us.

    In which case, if you’d like to raise this further, I would recommend raising a query with them directly at: https://www.facebook.com/help/contact/552096935652452

    Please make sure to include your Pixel ID, a screenshot of the error, and mention that the WooCommerce plugin uses the Server to Server API for recording these events.

    Thanks!

    Plugin Support Siobhan

    (@siobhyb)

    @neilscott: Thanks for the report! Would you be able to create a separate forum post if you’d like us to troubleshoot this directly with you? That will help us to avoid any confusion between the separate reports here.

    Plugin Support Siobhan

    (@siobhyb)

    Thank you for the extra details, @gevcen.

    For the custom product types, I’m not sure what this refers too? Attributes? Variations? Extra custom product options?

    The following are the four default product types that are built into Woocommerce:

    1. Simple product
    2. Variable product
    3. Group product
    4. External/affiliate product

    A custom product type would by any other type of product that’s added either via a plugin or custom code.

    There is a good chance that the error you’re seeing is being caused by a product type that’s been set up in a way that’s different to the default.

    To help track this down further, it would be great if you could add additional logging on line 455 of the plugin’s fbproductfeed.php file. This file can be found under the plugin’s includes folder. Add the following to that line:

    facebook_for_woocommerce()->log( 'DEBUG: Looping over parent of: ' . $post_id );

    That should give us some more details in the logs to investigate further.

    Plugin Support Siobhan

    (@siobhyb)

    Hi @derikkruger,

    It’s possible that these errors could be related to using ad-blockers. Would you be able to try clicking the resolve button in Facebook’s Events Manager?

    If the error persists after, it’d be useful to have more information regarding your site’s setup. Would it be possible to navigate at WooCommerce > Status > System Status and click the “Get system report” button?

    This will generate your site’s system report which you can copy and paste in a service like PasteBin or QuickForget. This should allow you the option to delete the data after we’ve finished troubleshooting this case.

    Thanks!

    Plugin Support Siobhan

    (@siobhyb)

    Hi @vasia1717,

    It’s possible that these errors could be related to using ad-blockers. Would you be able to try clicking the resolve button in Facebook’s Events Manager?

    If the error persists after, it’d be useful to have more information regarding your site’s setup. Would it be possible to navigate at WooCommerce > Status > System Status and click the “Get system report” button?

    This will generate your site’s system report which you can copy and paste in a service like PasteBin or QuickForget. This should allow you the option to delete the data after we’ve finished troubleshooting this case.

    Thanks!

    Plugin Support Siobhan

    (@siobhyb)

    Hi @yasminmowafy,

    It’s possible that these errors could be related to using ad-blockers. Would you be able to try clicking the resolve button in Facebook’s Events Manager?

    If the error persists after, it’d be useful to have more information regarding your site’s setup. Would it be possible to navigate at WooCommerce > Status > System Status and click the “Get system report” button?

    This will generate your site’s system report which you can copy and paste in a service like PasteBin or QuickForget. This should allow you the option to delete the data after we’ve finished troubleshooting this case.

    Thanks!

    Plugin Support Siobhan

    (@siobhyb)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, please feel welcome to start a new thread.

    • This reply was modified 1 month, 3 weeks ago by Siobhan.
Viewing 15 replies - 1 through 15 (of 2,595 total)