Forum Replies Created

Viewing 15 replies - 1 through 15 (of 35 total)
  • Thread Starter Simeon

    (@simeoncn)

    Everything in settings is in order. We have responded to you as requested using your contact form (different email address on the SliceWP account) and we have submitted 6 screenshots clearly documenting the problem. However, your online upload interface for these screenshots generated a list of them with a red x on the left of each. So I’m not sure you’ll even get them, tried it several times, same each time. If you don’t get them, please email me normally as with previous tickets and I can send them to you that way. They were png files which your website said were acceptable, and their size was well under the max bytes you stated was allowed.

    Thread Starter Simeon

    (@simeoncn)

    It has now resolved… I had already cleared the cache several times originally, but it seems there was a delay in the settings/key being eliminated. When I went into the backend this morning for other purposes I got another message stating the key for this plugin was invalid. I added the key back and then I also saw the settings were all reset back to defaults as well, so I set all those up again and the error message I reported is also now gone. TY for the support.

    Thread Starter Simeon

    (@simeoncn)

    No unfortunately it didn’t help. In fact, using the ‘Complete deactivation’ setting doesn’t even clear the settings, I still have them and my key when I reactivate it.

    Thread Starter Simeon

    (@simeoncn)

    Reason I was here is because clicking ‘Open Ticket’ in my SliceWP dashboard sent me here!

    Thread Starter Simeon

    (@simeoncn)

    I’ve tried just about every possible combination of settings possible, this behaviour doesn’t change. RoyalMail/Parcelforce have a limitation on how much you can insure a parcel for. Our product is more than that limit (£2,500) and the plugin ceases to work with our £5,000 product. Both RoyalMail and Parcelforce allow you to ship items that expensive, but you simply cannot insure them for more than £2,500. Your plugin needs to allow the same.

    Because Royal Mail does not have an API, your ‘Live Rates’ would have to be the same as the Woocommerce Royal Mail extension, they have a price table that must be kept updated… is this correct?

    BTW, I’m strongly considering your plugin because in trying to setup the one from Woocommerce I have discovered some serious limitations. What I need is to be able to have various box sizes supplied that the plugin will place the items into as needed, and using more than just one box if required, and then calculate the total shipping costs for all the boxes being used based on that. It appears your Pro plugin has that capability?

    Does it also work for international shipments by using the Royal Mail and Parcelforce international services we can select like the Woocommerce plugin does?

    Yes, same here, all is well now, TY

    Thread Starter Simeon

    (@simeoncn)

    OK, TY for the quick response.

    OK great!

    I did not try it so I cannot say. Please roll that update out through the normal WP plugin update process, I’ll be waiting until then as I’ve currently rolled back to v6.13.

    Had same problem on all my websites running CleanTalk Anti-Spam, and they all use same theme. I rolled back all of them to v6.13 and all is well. Please rollout the fix to the normal updates facilitated by WordPress. I’ll run v6.13 until then due to time limitations which this problem has added to.

    I’m having the same problem with v6.14, but only for visitors that are not logged in. If I am logged in as a customer or an admin (I haven’t tested other roles) the problems go away. The problems include images not loading, menus not working, text and feature blocks missing, some pages missing everything in the content area so they show up blank. https://www.mylifeforceenergy.com

    PHP v7.4.33
    WordPress v6.2.2
    Siteground’s WP error log reports no errors to report.

    I’ve rolled back to v6.13 and the problems go away completely. For now I have auto-update disabled for CleanTalk Anti-Spam.

    Hope you can find a solution!

    • This reply was modified 8 months, 4 weeks ago by Simeon.
    Thread Starter Simeon

    (@simeoncn)

    My suggestions was for being able to track downloads from a normal link, in other words a file access stat or possibly a link click stat. There are other plugins for this, and for the button method, and I am using one now. However, it would be nice to have these stats available in our Burst Statistics dashboard.

    Thread Starter Simeon

    (@simeoncn)

    STATUS REPORT

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.mylifeforceenergy.com
    Site address (URL): https://www.mylifeforceenergy.com
    WC Version: 6.9.2
    REST API Version: ✔ 6.9.2
    WC Blocks Version: ✔ 8.3.2
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1q-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.39-42-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.9.2
    WC Database Prefix: zoc_
    Total Database Size: 71.23MB
    Database Data Size: 55.34MB
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    ### Post Type Counts ###
    
    acf-field: 26
    acf-field-group: 4
    attachment: 812
    ct_ugdpr_service: 22
    custom_css: 3
    et_header_layout: 2
    et_template: 2
    et_theme_builder: 1
    extb_post_footer: 1
    extb_post_header: 2
    extb_post_json: 14
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    ngg_gallery: 1
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    page: 80
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    preset: 1
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    product_variation: 66
    qsm_quiz: 1
    revision: 28
    seedprod: 2
    shop_coupon: 13
    shop_order: 170
    shop_order_refund: 12
    vc_settings_preset: 36
    wc_aweber_cart: 1
    wc_pickup_location: 1
    wpcf7_contact_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (45) ###
    
    Appointment Hour Booking: by CodePeople – 1.3.66
    Burst Statistics - Privacy-Friendly Analytics for WordPress: by Really Simple Plugins – 1.2.0
    Anti-Spam by CleanTalk: by СleanTalk  – 5.184
    Code Snippets: by Code Snippets Pro – 3.2.0
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    WooCommerce Local Pickup Plus: by SkyVerge – 2.9.12
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    ### Inactive Plugins (2) ###
    
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    Post Duplicator: by Metaphor Creations – 2.28
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: Memcached
    
    ### Must Use Plugins (1) ###
    
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    ### Settings ###
    
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    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
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    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #32 - /shop/
    Cart: #190 - /cart/
    Checkout: #191 - /checkout/
    My account: #192 - /my-account/
    Terms and conditions: #67 - /terms-of-use-and-conditions/
    
    ### Theme ###
    
    Name: Salient
    Version: 15.0.4
    Author URL: https://themeforest.net/user/themenectar
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: salient/woocommerce/cart/mini-cart.php
    salient/woocommerce/checkout/form-checkout.php
    salient/woocommerce/checkout/review-order.php
    salient/woocommerce/checkout/terms.php
    salient/woocommerce/content-product.php
    salient/woocommerce/content-single-product.php
    salient/woocommerce/loop/add-to-cart.php
    salient/woocommerce/loop/loop-start.php
    salient/woocommerce/myaccount/form-login.php
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    salient/woocommerce/single-product/tabs/description.php
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    salient/woocommerce/single-product/title.php
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    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
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    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
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    payment-gateway-suggestions
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    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-09-21 08:44:29 +00:00
    Options: ✔
    Notes: 100
    Onboarding: completed
    
    ### WooCommerce Customer/Order/Coupon Export ###
    
    Automated exports: 0
    Custom formats: 1
    Next export: Not scheduled
    
    ### Local Pickup Plus ###
    
    Status: ✔ Enabled
    Geocoding: –
    Pickup Locations: 1
    Pickup Appointments: –
    Pickup Location Tax: –
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    Complete: 10,664
    Oldest: 2022-08-20 20:35:30 +0000
    Newest: 2022-09-20 16:34:42 +0000
    
    Pending: 10
    Oldest: 2022-09-20 16:39:42 +0000
    Newest: 2022-09-27 03:42:35 +0000
    
    ### AWeber Newsletter Subscription ###
    
    Connected to AWeber: ✔
    Subscribed checked: ❌
    Checkout location: After the Terms and Conditions
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    Subscribe on registration: ✔
    Abandoned carts enabled: ✔
    Guest customers enabled: ✔
    
    ### Checkout Rules ###
    
    Checkout rule: 1
    Products: -
    List: Orynoco News & Info
    Add tags: customer | product-email
    Remove tags: -
    Product tags: no
    
    Checkout rule: 2
    Products: Life Force Energy Cocoon + Vitalising Spray
    List: Orynoco News & Info
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    Checkout rule: 3
    Products: Transition State Elements 30ml | Transition State Elements 5ml Vials
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    Products: Quantum Loop
    List: Orynoco News & Info
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    Checkout rule: 5
    Products: BODY CREAM (50ML)
    List: Orynoco News & Info
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    Checkout rule: 6
    Products: Life Force Energy Pendants | Tailored Life Force Energy Pendants
    List: Orynoco News & Info
    Add tags: pendant
    Remove tags: -
    Product tags: no
    
    Checkout rule: 7
    Products: Vitalising Mister | Vitalising Spray
    List: Orynoco News & Info
    Add tags: spray-mister
    Remove tags: -
    Product tags: no
    
    Checkout rule: 9
    Products: RENTAL! Wholeness Support Unit V2 – SELECT RENTAL OPTIONS: 1 month rental + deposit | RENTAL! Wholeness Support Unit V2 – SELECT RENTAL OPTIONS: 1 month rental + deposit + 2 TSE | RENTAL! Wholeness Support Unit V2 – SELECT RENTAL OPTIONS: 2 month rental + deposit | RENTAL! Wholeness Support Unit V2 – SELECT RENTAL OPTIONS: 2 month rental + deposit + 2 TSE | RENTAL! Wholeness Support Unit V2 – SELECT RENTAL OPTIONS: 3 month rental + deposit | RENTAL! Wholeness Support Unit V2 – SELECT RENTAL OPTIONS: 3 month rental + deposit + 2 TSE
    List: Orynoco News & Info
    Add tags: wsu-rental-no-fb
    Remove tags: -
    Product tags: no
    
    ### Name Your Price ###
    
    Version: 
    Template overrides: –
    
    ### Status report information ###
    
    Generated at: 2022-09-20 16:35:14 +00:00
    

    LOGS

    2022-09-13T08:44:48+00:00 ERROR Spec is invalid because a rule is invalid in feed
    2022-09-13T08:44:48+00:00 ERROR stdClass Object
    (
        [type] => wcadmin_active_for
        [operation] => >
        [months] => 11
    )
    
    2022-09-13T08:44:48+00:00 ERROR stdClass Object
    (
        [slug] => googlelistings_signals2022_hasGLA
        [type] => marketing
        [status] => unactioned
        [is_snoozable] => 0
        [source] => woocommerce.com
        [locales] => Array
            (
                [0] => stdClass Object
                    (
                        [locale] => en_US
                        [title] => Show off your products with Ads on Google
                        [content] => You’re ready to grow with ads. Google optimizes for performance across your products; you only pay for results. If you’re new to Google, you can earn up to $500 in ad credits (T&Cs apply). <a href="https://woocommerce.com/my-account/create-a-ticket/">Contact support</a> if you need guidance with Google Listings & Ads.
                    )
    
            )
    
        [actions] => Array
            (
                [0] => stdClass Object
                    (
                        [name] => googlelistings_signals2022_hasGLA_click
                        [locales] => Array
                            (
                                [0] => stdClass Object
                                    (
                                        [locale] => en_US
                                        [label] => Connect Google Listings & Ads
                                    )
    
                            )
    
                        [url] => admin.php?page=wc-admin&path=marketing
                        [url_is_admin_query] => 1
                        [is_primary] => 1
                        [status] => unactioned
                    )
    
            )
    
        [rules] => Array
            (
                [0] => stdClass Object
                    (
                        [type] => publish_after_time
                        [publish_after] => 2022-09-12 07:23:39
                    )
    
                [1] => stdClass Object
                    (
                        [type] => publish_before_time
                        [publish_before] => 2022-10-12 23:59:00
                    )
    
                [2] => stdClass Object
                    (
                        [type] => plugins_activated
                        [plugins] => Array
                            (
                                [0] => google-listings-and-ads
                            )
    
                    )
    
                [3] => stdClass Object
                    (
                        [type] => wcadmin_active_for
                        [operation] => >
                        [months] => 11
                    )
    
                [4] => stdClass Object
                    (
                        [type] => product_count
                        [operation] => >
                        [value] => 76
                    )
    
                [5] => stdClass Object
                    (
                        [type] => order_count
                        [operation] => >
                        [value] => 38
                    )
    
                [6] => stdClass Object
                    (
                        [type] => total_payments_value
                        [days] => last_year
                        [value] => 3700
                        [operation] => >
                    )
    
            )
    
    )
    
    2022-09-13T08:44:48+00:00 ERROR Spec is invalid because a rule is invalid in feed
    2022-09-13T08:44:48+00:00 ERROR stdClass Object
    (
        [type] => wcadmin_active_for
        [operation] => >
        [months] => 11
    )
    
    2022-09-13T08:44:48+00:00 ERROR stdClass Object
    (
        [slug] => googlelistings_signals2022_noGLA
        [type] => marketing
        [status] => unactioned
        [is_snoozable] => 0
        [source] => woocommerce.com
        [locales] => Array
            (
                [0] => stdClass Object
                    (
                        [locale] => en_US
                        [title] => Show off your products with Ads on Google
                        [content] => You’re ready to grow with ads. Google optimizes for performance across your products; you only pay for results. If you’re new to Google, you can earn up to $500 in ad credits (T&Cs apply). <a href="https://woocommerce.com/my-account/create-a-ticket/">Contact support</a> if you need guidance with Google Listings & Ads.
                    )
    
            )
    
        [actions] => Array
            (
                [0] => stdClass Object
                    (
                        [name] => googlelistings_signals2022_noGLA
                        [locales] => Array
                            (
                                [0] => stdClass Object
                                    (
                                        [locale] => en_US
                                        [label] => Connect Google Listings & Ads
                                    )
    
                            )
    
                        [url] => https://woocommerce.com/products/google-listings-and-ads/?utm_medium=product&utm_source=inbox_note&utm_campaign=googlelistings_signals2022_noGLA
                        [url_is_admin_query] => 
                        [is_primary] => 1
                        [status] => unactioned
                    )
    
            )
    
        [rules] => Array
            (
                [0] => stdClass Object
                    (
                        [type] => publish_after_time
                        [publish_after] => 2022-09-12 07:27:46
                    )
    
                [1] => stdClass Object
                    (
                        [type] => publish_before_time
                        [publish_before] => 2022-10-12 23:59:00
                    )
    
                [2] => stdClass Object
                    (
                        [type] => not
                        [operand] => Array
                            (
                                [0] => stdClass Object
                                    (
                                        [type] => plugins_activated
                                        [plugins] => Array
                                            (
                                                [0] => google-listings-and-ads
                                            )
    
                                    )
    
                            )
    
                    )
    
                [3] => stdClass Object
                    (
                        [type] => wcadmin_active_for
                        [operation] => >
                        [months] => 11
                    )
    
                [4] => stdClass Object
                    (
                        [type] => product_count
                        [operation] => >
                        [value] => 76
                    )
    
                [5] => stdClass Object
                    (
                        [type] => order_count
                        [operation] => >
                        [value] => 38
                    )
    
                [6] => stdClass Object
                    (
                        [type] => total_payments_value
                        [days] => last_year
                        [value] => 3700
                        [operation] => >
                    )
    
            )
    
    )
    Thread Starter Simeon

    (@simeoncn)

    I’ve marked it resolved with this reply. However, there seems to be a problem in that Woocommerce Core, even when kept up to date, isn’t updating this template in its native folder wp-content/plugins/woocommerce/templates/auth. If it had the job of grabbing the most recent version would have been much simpler.

Viewing 15 replies - 1 through 15 (of 35 total)