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Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support shteffk

    (@shteffk)

    Hey there,

    Thanks for letting us know about this. Could you send us a ticket from the ManageWP dashboard directly so that we can check if this is related to the backup issue you mentioned?

    Kind regards,

    Plugin Support shteffk

    (@shteffk)

    Hey there,

    Can you let me know if this website is perhaps hosted on GoDaddy’s Managed WordPress hosting? If that is the case, Worker plugin updates should be handled automatically as it’s part of the hosting package.

    I would like to look into this a little further, could you send us a ticket from the Pro Sites dashboard directly with additional details?

    Plugin Support shteffk

    (@shteffk)

    Hi Sergey,

    Worker plugin is fully compatible with the PHP 7.2, the warnings are there since we try to maintain a backward compatibility with older PHP version in the same plugin.

    When Worker plugin is activated it will detect which PHP version is running and in case that its 7.x, parts of the code that are triggering warnings and errors will not be used.

    Likewise, if it detects 5.6 for instance, this part of the code will be used.

    This way you can switch between PHP versions on the fly and you won’t have issues with ManageWP functionality.

    Cheers,

    Plugin Support shteffk

    (@shteffk)

    Hey,

    my apologies for the late reply.

    This may happen due to a multitude of reasons and it would be best to send us a ticket directly from ManageWP dashboard with additional website info so that we can have a closer look.

    We had no reports that Gutenberg Editor caused connection issues but we’ll be happy to check this out for you.

    Plugin Support shteffk

    (@shteffk)

    Hey there,

    Thanks for reaching out to us.

    No need to worry, Worker plugin is compatible with 7.1 and newer versions of PHP.

    The warnings you receive are there because we try to maintain compatibility with older versions of PHP with a single plugin.

    When we detect that you are using PHP 7 or newer, parts of the code are used for 5.x versions of PHP are not active.

    This also allows you to switch between the PHP versions without having to worry about ManageWP functionality.

    Let me know if you have any questions.

    Kind regards,

    Plugin Support shteffk

    (@shteffk)

    Ah my apologies, I did not realize that you were referring to the notification on the WP-admin dashboard when the maintenance mode is activated.

    I’ll notify our developers about this and they’ll look into it.

    Please accept my apologies for the inconvenience caused, and if you notice anything else just let us know.

    Kind regards,

    Plugin Support shteffk

    (@shteffk)

    Hi there,

    Thanks for letting us know about this.

    Could you please send us a ticket over at helpdesk@managewp.com with additional details on this notification issue so that we can investigate this further?

    Plugin Support shteffk

    (@shteffk)

    Hey there,

    This can happen in rare cases, and the easiest way to resolve this is to reinstall the Worker plugin on your website.

    After the reinstallation just reconnect the website and a banner will go away.

    Plugin Support shteffk

    (@shteffk)

    Hey there,

    Thank you so much for your review and for letting us know about your experience.

    About the post revisions, it’s possible to configure how many most recent post revisions are kept per page/post that are not cleaned in the advanced tab of your dashboard settings page.

    For example, if you set the number of post revisions to keep to 5, and your post has 6 post revisions, the oldest revision will be removed and the website will appear as clean on the dashboard.

    If you need any assistance or you’ve experienced some issues send us a ticket from a dashboard and we’ll investigate it further.

    Cheers,

    Plugin Support shteffk

    (@shteffk)

    Hey Sieg,

    Don’t worry, we got your back.

    I’ve been looking at out clone logs, and I suspect that I’ve found the failed clone you’re referring to. It’s an edge case, and we can have it checked and resolved.

    Could you open a support ticket and give us more info, so we could take a look at the actual website and confirm the issue? Just click on your profile in the upper right corner on your ManageWP dashboard and select Contact Support.

    Plugin Support shteffk

    (@shteffk)

    Hey there, I just visited your website and it appears to be down due to an internal 500 error so I can’t give you a detailed response for the moment, here is a screenshot I managed to grab.
    https://www.dropbox.com/s/7u26gab8cwtcixh/Screenshot_3.png?dl=0

    We’d like to check this out, can you send us a ticket from your ManageWP dashboard with all the details?

    Simply log into your ManageWP dashboard, hover over your account name at the top right, and click Contact Support to send the ticket.

    Plugin Support shteffk

    (@shteffk)

    Hey there,

    The Worker plugin automatically deactivates itself after 10 minutes to reduce the risk of someone accidentally adding your website to a different account.

    We also created a fully automated way of adding a website to your ManageWP dashboard which entirely eliminates this scenario.

    In both cases, you need administrator account access to your website to connect it to ManageWP dashboard since only administrator accounts can manage plugins.

    If you choose automatic installations, you will have to enter your WordPress URL, and your admin account credentials (they are not saved in our system), so that the plugin can be installed and activated, after which the website is connected to your account.

    Please let me know if this helps.

    Kind regards,

    • This reply was modified 2 years, 2 months ago by shteffk. Reason: word order
    Plugin Support shteffk

    (@shteffk)

    Hey there, thanks for reaching out to us.

    This can happen sometimes when our system does not detect your website information correctly, and to prevent any charges from being created the Premium Backups were deactivated.

    Our developers are already working on resolving this issue, and are hunting some of the edge cases, and I’ve forwarded your website to them so that they can examine the logs.

    If you run into this issue again, just send us a ticket again from your dashboard with additional details and we will take an in-depth look into your case.

    Kind regards,

Viewing 13 replies - 1 through 13 (of 13 total)