Title: shirly@cloudinary's Replies | WordPress.org --- # shirly@cloudinary [ ](https://wordpress.org/support/users/shirlycloudinary/) * [Profile](https://wordpress.org/support/users/shirlycloudinary/) * [Topics Started](https://wordpress.org/support/users/shirlycloudinary/topics/) * [Replies Created](https://wordpress.org/support/users/shirlycloudinary/replies/) * [Reviews Written](https://wordpress.org/support/users/shirlycloudinary/reviews/) * [Topics Replied To](https://wordpress.org/support/users/shirlycloudinary/replied-to/) * [Engagements](https://wordpress.org/support/users/shirlycloudinary/engagements/) * [Favorites](https://wordpress.org/support/users/shirlycloudinary/favorites/) Search replies: ## Forum Replies Created Viewing 12 replies - 1 through 12 (of 12 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Plugin give me 500 Error with latest update](https://wordpress.org/support/topic/plugin-give-me-500-error-with-latest-update/) * [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/) * (@shirlycloudinary) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-give-me-500-error-with-latest-update/#post-12624441) * Hi, * I’m sorry for the inconvenience. We indeed have an incident. You can follow our status page [https://status.cloudinary.com/](https://status.cloudinary.com/) Please let me know if you have any questions, Shirly * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Manually Change Media URL through MySQL after Deactivating](https://wordpress.org/support/topic/manually-change-media-url-through-mysql-after-deactivating/) * [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/) * (@shirlycloudinary) * [6 years, 6 months ago](https://wordpress.org/support/topic/manually-change-media-url-through-mysql-after-deactivating/#post-12066729) * Hi, Can you please contact us at [support@cloudinary.com](https://wordpress.org/support/users/shirlycloudinary/replies/support@cloudinary.com?output_format=md) with your cloud name? Thanks, Shirly * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] imagem transformation](https://wordpress.org/support/topic/imagem-transformation/) * [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/) * (@shirlycloudinary) * [6 years, 7 months ago](https://wordpress.org/support/topic/imagem-transformation/#post-12022020) * With our new WordPress plugin (You can read about it here: [https://cloudinary.com/documentation/wordpress_plugin](https://cloudinary.com/documentation/wordpress_plugin)). you can change the global transformation and add for example: `e_blur:300`. Hope that helps 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Issue with V1.1.11](https://wordpress.org/support/topic/issue-with-v1-1-11/) * [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/) * (@shirlycloudinary) * [7 years, 2 months ago](https://wordpress.org/support/topic/issue-with-v1-1-11/#post-11300525) * Hi, * As there are a plethora of 3rd party plugins and themes, there may be some cases where other themes/plugins collide with our plugin’s functionality. Also, note that our plugin was designed to work with posts/pages. While 3rd party themes, may sometimes work, Cloudinary’s plugin wasn’t designed for that, and therefore it may not support them. * I’m happy to hear that re-installing the plugin helped. Please feel free to open a [ticket](http://support@cloudinary.com) and we can try to help with your environment. * Thanks, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Automatic Transformation in Gallery?](https://wordpress.org/support/topic/automatic-transformation-in-gallery/) * [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/) * (@shirlycloudinary) * [7 years, 3 months ago](https://wordpress.org/support/topic/automatic-transformation-in-gallery/#post-11186114) * Hi, Thank you for your kind words! In order to provide better feedback, can you please contact us at [support@cloudinary.com](https://wordpress.org/support/users/shirlycloudinary/replies/support@cloudinary.com?output_format=md) with more data about the WordPress environment? what kind of plugin do you use and if possible jump on a call with us? Looking forward to your response, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] The Admin menu is not appearing.](https://wordpress.org/support/topic/the-admin-menu-is-not-appearing/) * [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/) * (@shirlycloudinary) * [7 years, 3 months ago](https://wordpress.org/support/topic/the-admin-menu-is-not-appearing/#post-11097625) * Hi, Can you please make sure that Cloudinary plugin is active on your account? * [https://res.cloudinary.com/shirly/image/upload/v1547675473/Screen%20Shot%202019-01-16%20at%201.49.30%20PM.png](https://res.cloudinary.com/shirly/image/upload/v1547675473/Screen%20Shot%202019-01-16%20at%201.49.30%20PM.png) * Looking forward to your response, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Can’t upload existing media to Cloudinary](https://wordpress.org/support/topic/cant-upload-existing-media-to-cloudinary/) * [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/) * (@shirlycloudinary) * [7 years, 7 months ago](https://wordpress.org/support/topic/cant-upload-existing-media-to-cloudinary/#post-10719139) * Hi, Can you please check that you fill your account details in the cloudinary WordPress plugin as described here: [https://support.cloudinary.com/hc/en-us/articles/360012801151-Installing-the-Cloudinary-WordPress-Plugin](https://support.cloudinary.com/hc/en-us/articles/360012801151-Installing-the-Cloudinary-WordPress-Plugin) * If you still expecting any issue please feel free to contact us at [support@cloudinary.com](https://wordpress.org/support/users/shirlycloudinary/replies/support@cloudinary.com?output_format=md) with your cloud name. Thanks, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Pre-installation questions](https://wordpress.org/support/topic/pre-installation-questions-4/) * [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/) * (@shirlycloudinary) * [7 years, 9 months ago](https://wordpress.org/support/topic/pre-installation-questions-4/#post-10531950) * You can add an upload preset on your [setting page](https://cloudinary.com/console/settings/upload). Then in the incoming transformation, you can set the keep_iptc flag. after creating the upload preset you can set it as your default preset and every upload on your account will follow those transformations. [Here](http://res.cloudinary.com/shirly/video/upload/v1532654557/iptc.mp4) is a video that shows how to do it. - This reply was modified 7 years, 9 months ago by [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Plugin would not activate](https://wordpress.org/support/topic/plugin-would-not-activate-2/) * [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/) * (@shirlycloudinary) * [7 years, 11 months ago](https://wordpress.org/support/topic/plugin-would-not-activate-2/#post-10385286) * I’m sorry for the inconvenient. In order to investigate this issue, we will need more details from you. For privacy reasons I asked you the details on the support ticket that you opened. Looking forward to your response, Shirly * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Cannot Insert Anything after Update V1.1.8](https://wordpress.org/support/topic/cannot-insert-anything-after-update-v1-1-8/) * [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/) * (@shirlycloudinary) * [8 years ago](https://wordpress.org/support/topic/cannot-insert-anything-after-update-v1-1-8/#post-10225454) * Hi Angus, * We release s new version ([1.1.9](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/)) with a fix to this issue. * Thank you again for letting us know and please don’t hesitate to contact us with any question, Shirly * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Cannot Insert Anything after Update V1.1.8](https://wordpress.org/support/topic/cannot-insert-anything-after-update-v1-1-8/) * [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/) * (@shirlycloudinary) * [8 years ago](https://wordpress.org/support/topic/cannot-insert-anything-after-update-v1-1-8/#post-10215085) * Hi Angus, * Thank you for reporting on this issue. We’ve forward it to our dev team and I’ll let you know when it’s fixed. * In the midtime, can you please downgrade to 1.1.7 following the directions here: [https://kinsta.com/knowledgebase/download-older-versions-of-wordpress-plugins/](https://kinsta.com/knowledgebase/download-older-versions-of-wordpress-plugins/) * Thanks, Shirly * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Cloudinary - Deliver Images and Videos at Scale] Using the Plugin in VPS](https://wordpress.org/support/topic/using-the-plugin-in-vps/) * [shirly@cloudinary](https://wordpress.org/support/users/shirlycloudinary/) * (@shirlycloudinary) * [8 years, 8 months ago](https://wordpress.org/support/topic/using-the-plugin-in-vps/#post-9442622) * Hi, In order to provide a better feedback can you please follow the direction [Here](https://support.cloudinary.com/hc/en-us/articles/115001237351-Disqus-account) and let me know if that still happened? You’re more than welcomed to [open a ticket](https://support.cloudinary.com/hc/en-us/requests/new) and we’ll be happy to suggest specific tips for you regarding Cloudinary. Viewing 12 replies - 1 through 12 (of 12 total)