Title: Shellbot's Replies - page 5 | WordPress.org --- # Shellbot [ ](https://wordpress.org/support/users/shellbot/) * [Profile](https://wordpress.org/support/users/shellbot/) * [Topics Started](https://wordpress.org/support/users/shellbot/topics/) * [Replies Created](https://wordpress.org/support/users/shellbot/replies/) * [Reviews Written](https://wordpress.org/support/users/shellbot/reviews/) * [Topics Replied To](https://wordpress.org/support/users/shellbot/replied-to/) * [Engagements](https://wordpress.org/support/users/shellbot/engagements/) * [Favorites](https://wordpress.org/support/users/shellbot/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 61 through 75 (of 127 total) [←](https://wordpress.org/support/users/shellbot/replies/page/4/?output_format=md) [1](https://wordpress.org/support/users/shellbot/replies/?output_format=md) [2](https://wordpress.org/support/users/shellbot/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/shellbot/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/shellbot/replies/page/4/?output_format=md) 5 [6](https://wordpress.org/support/users/shellbot/replies/page/6/?output_format=md) [7](https://wordpress.org/support/users/shellbot/replies/page/7/?output_format=md) [8](https://wordpress.org/support/users/shellbot/replies/page/8/?output_format=md) [9](https://wordpress.org/support/users/shellbot/replies/page/9/?output_format=md) [→](https://wordpress.org/support/users/shellbot/replies/page/6/?output_format=md) * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Domain expired cannot log in, no password for recovery email either, how can I r](https://wordpress.org/support/topic/domain-expired-cannot-log-in-no-password-for-recovery-email-either-how-can-i-r/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/domain-expired-cannot-log-in-no-password-for-recovery-email-either-how-can-i-r/#post-6258445) * Your domain, your hosting and your WordPress install are three different things. If the domain is expired, you’ll need to renew that through the company you registered it with, and it should then point back to your WordPress site. * If you mean you’ve purchased a new domain and need to set up the WordPress site to use it, you can change some details in the database through your hosting control panel that would allow you to log in. * If you can clarify what exactly you need to do, we’ll do our best to help you out. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Can't add categories](https://wordpress.org/support/topic/cant-add-categories-15/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/cant-add-categories-15/#post-6258443) * It sounds like this could be a conflict of some kind. First off, try deactivating any plugins you have running and reverting to the Twenty Fifteen theme. Now try adding a new category with a name and slug you haven’t previously tried. * If that fixed the issue, you can reactivate plugins and your theme one by one until you find which caused it. If that doesn’t resolve the issue, let me know and we can dig a little deeper. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [WP Admin not updating](https://wordpress.org/support/topic/wp-admin-not-updating/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/wp-admin-not-updating/#post-6256446) * Oh I see, so the changes in the builder are reflected on the front end of the site, but only while logged in. Apologies, at first I thought the problem was that they weren’t reflected at all on the front-end. * Could you let me know what you’re trying to link to exactly (a link to an example page would be great) and where in the menu structure it should be? I’ll check it out from my end. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [WP Admin not updating](https://wordpress.org/support/topic/wp-admin-not-updating/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/wp-admin-not-updating/#post-6256443) * Oh, another thought. Are you adding the new menu items at the same depth as previous ones? For example I can see from your site that submenus drop down from the main menu items, but placing new links as sub submenus may not be supported by your theme. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [WP Admin not updating](https://wordpress.org/support/topic/wp-admin-not-updating/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/wp-admin-not-updating/#post-6256442) * Ok there are two things I would try first off: * 1) If it is a caching problem, emptying your browser cache could also help move things along. You can try completely disabling the caching plugin briefly as well, just to rule that out, but that’s covered in idea 2). * 2) It’s possible your developer installed or updated a plugin recently that is causing an issue. Disable all plugins briefly and see if the problem persists, if not you can reactivate them one by one to find the culprit. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Login page redirect](https://wordpress.org/support/topic/login-page-redirect-1/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/login-page-redirect-1/#post-6257529) * Ok, I’m not sure which fixes you’ve found and tried yourself but let’s work through the list starting with these two. Hopefully one of these will crack the problem. * 1) In your cPanel file browser, navigate to the root folder of your site and find the .htaccess file. Make a backup of that file, and then delete all contents leaving it totally empty. Save the blank file and try accessing the login page again. * 2) If that doesn’t work, we need to get your remaining plugins deactivated (there are PHP errors on the site that show there are still some of them active). There are two ways to do this covered [in this blog post](http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/). It helps a lot in debugging if we can rule out a plugin problem. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Problem in fullscreen menu on Bridge Theme](https://wordpress.org/support/topic/problem-in-fullscreen-menu-on-bridge-theme/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-in-fullscreen-menu-on-bridge-theme/#post-6256439) * Hi * It looks like this only occurs on smaller-height screens. One way to fix it would be to prevent your logo from moving down when the menu is expanded like this: * ``` img.popup { padding-top: 0px; } ``` * You can add that CSS code either into a custom CSS theme option (if you have one), or by using [a custom CSS plugin](https://wordpress.org/plugins/simple-custom-css/). * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [WP Admin not updating](https://wordpress.org/support/topic/wp-admin-not-updating/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/wp-admin-not-updating/#post-6256438) * You’re using the menu builder under Appearance > Menus to add them? * It sounds like your site may have some sort of caching plugin installed. Basically it helps your site to load faster but means things don’t update quite as fast. * If you can leave a link to the site we should be able to tell which plugin it is, otherwise look in your admin panel for any settings links with “cache” in the title and find a “clear cache” button. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Transferring newsletters from old site to new one](https://wordpress.org/support/topic/transferring-newsletters-from-old-site-to-new-one/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/transferring-newsletters-from-old-site-to-new-one/#post-6256942) * Hi, no worries we all started somewhere 🙂 * A lot of plugin authors offer dedicated support and it’s best to go directly to them with this sort of question rather than to the general WordPress support forums. They know their own plugin best, after all! * In your case, the Mailpoet developers have asked that free plugin users post their questions [in the plugin support forum here](https://wordpress.org/support/plugin/wysija-newsletters). They should be able to help you out. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [How to Use Draft After Page Published](https://wordpress.org/support/topic/how-to-use-draft-after-page-published/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/how-to-use-draft-after-page-published/#post-6257527) * > Can I just delete a page? If I save it to draft does that mean Google will > no longer index the page. * Yes and yes. Deleting the page would be essentially the same SEO-wise as setting them to draft status. If you’re sure you never want to republish them, of course. * > if I use the same content with a different url will I have duplicate content > on the website. * If you’re setting up redirects from the old page to the new page as stated in your post, you shouldn’t need to worry about having duplicate content, Google catches up pretty quickly. You also get the bonus of any backlinks made to your previous page still working. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Incorrect Google Maps Address](https://wordpress.org/support/topic/incorrect-google-maps-address/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/incorrect-google-maps-address/#post-6255893) * Thanks for the link. * It looks like this is generated by your theme, which means it’s 99% likely to be a theme setting and would be a simple case of fixing the typo in the setting field. * Unfortunately it’s a premium theme so we can’t get access to poke around the admin panel and tell you exactly where that setting is. Most themes will put them under Appearance > Theme options or similar, or there may be a top-level menu item called “Lemon Chili” (the name of the theme). * If you can’t find it and you’re unable to get in touch with the person who built the site for you, it might be worth sending a quick question to the theme developer who handles email support here: [http://themeforest.net/item/lemonchili-a-restaurant-wordpress-theme-/4565068/support](http://themeforest.net/item/lemonchili-a-restaurant-wordpress-theme-/4565068/support) * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Menu Structure](https://wordpress.org/support/topic/menu-structure-help-please/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/menu-structure-help-please/#post-6257524) * Short answer: Yes that’s fine. * Google’s Matt Cutts himself has said not to worry about multiple links and instead focus on things like user experience, which you’re doing by making sure your pages are accessible from multiple places that your users might look for them. * There are no issues on the WordPress site with doing this, either. Carry on! * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Login page redirect](https://wordpress.org/support/topic/login-page-redirect-1/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/login-page-redirect-1/#post-6257523) * Just to clarify, the problem persists when all plugins and custom themes are deactivated? You did say you’d disabled “most” so I just wanted to check you’ve tried it with all of them deactivated. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Widget not responding](https://wordpress.org/support/topic/widget-not-responding/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/widget-not-responding/#post-6257956) * Usually when an error occurs with the widgets page this is caused by a javascript conflict from a plugin or theme. * Temporarily deactivate all of your plugins, and revert to a default theme (such as Twenty Fifteen). If this solves the issue you can then reactivate everything one at time to narrow down the culprit, and report the problem to the theme/plugin author for a fix. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [WordPress "pop-ups and new tabs" issue](https://wordpress.org/support/topic/wordpress-pop-ups-and-new-tabs-issue/) * [Shellbot](https://wordpress.org/support/users/shellbot/) * (@shellbot) * [10 years, 10 months ago](https://wordpress.org/support/topic/wordpress-pop-ups-and-new-tabs-issue/#post-6257521) * Hi * I’m seeing the same behaviour on your site, which suggests the malicious code is in your site rather than on your browser or computer. * In my experience the most efficient way to handle a hacking like this will be to contact your hosting company. They know what they’re doing, they’ll usually remove all malicious code and also let you know how the hackers got in (for example you may be running an outdated script somewhere that allowed access) so you can fix it. * You can also look into a plugin like [WordFence](https://wordpress.org/plugins/wordfence/) to beef up your security and hopefully prevent the same thing from happening again. 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