Title: ShapedPlugin LLC's Replies - page 3 | WordPress.org --- # ShapedPlugin LLC [ ](https://wordpress.org/support/users/shapedplugin/) * [Profile](https://wordpress.org/support/users/shapedplugin/) * [Topics Started](https://wordpress.org/support/users/shapedplugin/topics/) * [Replies Created](https://wordpress.org/support/users/shapedplugin/replies/) * [Reviews Written](https://wordpress.org/support/users/shapedplugin/reviews/) * [Topics Replied To](https://wordpress.org/support/users/shapedplugin/replied-to/) * [Engagements](https://wordpress.org/support/users/shapedplugin/engagements/) * [Favorites](https://wordpress.org/support/users/shapedplugin/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 31 through 45 (of 435 total) [←](https://wordpress.org/support/users/shapedplugin/replies/page/2/?output_format=md) [1](https://wordpress.org/support/users/shapedplugin/replies/?output_format=md) [2](https://wordpress.org/support/users/shapedplugin/replies/page/2/?output_format=md) 3 [4](https://wordpress.org/support/users/shapedplugin/replies/page/4/?output_format=md)… [27](https://wordpress.org/support/users/shapedplugin/replies/page/27/?output_format=md) [28](https://wordpress.org/support/users/shapedplugin/replies/page/28/?output_format=md) [29](https://wordpress.org/support/users/shapedplugin/replies/page/29/?output_format=md) [→](https://wordpress.org/support/users/shapedplugin/replies/page/4/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Responsive Team Members Showcase, Team Grid, Team Slider, and Staff List - Smart Team (formerly WP Team)] *DO NOT BUY THE PRO VERSION* Shockingly bad support….](https://wordpress.org/support/topic/do-not-buy-the-pro-version-shockingly-bad-support/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 3 months ago](https://wordpress.org/support/topic/do-not-buy-the-pro-version-shockingly-bad-support/#post-14364239) * Hi, [@atimmins](https://wordpress.org/support/users/atimmins/), * Hope you are fine * We saw that you are a bit angry with our support team. Though our support team talked with you on live chat, you are assured to solve your issue immediately and replied within 24 hours, you have reviewed the plugin negative stars without giving us time. We would really love to assist you if you want. * We all know that currently, a pandemic situation like the COVID-19 outbreak is going on all over the world. As we are all office staff working from home/remotely that’s late is not intended. Hope you understand the situation. * However, I have replied to you twice subsequently in detail about the issue, and the short way of solution within 3 hours when you send us a message last time. * Waiting for your fast response! * Have a great day! * Thanking you- Khalil * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Logo Carousel – Responsive Logo Slider, Logo Showcase, and Clients Logo Gallery] Possible to show images at different widths](https://wordpress.org/support/topic/possible-to-show-images-at-different-widths/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 3 months ago](https://wordpress.org/support/topic/possible-to-show-images-at-different-widths/#post-14329779) * Hi [@winterstreet](https://wordpress.org/support/users/winterstreet/), * Thanks for your query. We got your point. We are really sorry to say that the height constant and the width varying option is not available in the current version of the plugin. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Product Slider, Product Carousel and Product Grid Gallery for WooCommerce – WooProduct Slider] Requested content failed](https://wordpress.org/support/topic/requested-content-failed/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/requested-content-failed/#post-14301695) * Hi, * Sorry for this inconvenience. Kindly go to the setting page of the “Gallery Slider” plugin and save it once and it will fix the big image size issue. If you don’t find the setting page please click on this [link](https://www.lesanneesrecre.com/wp-admin/admin.php?page=wpgs-settings) to go setting page. * In case, after going to the setting page, you see a blank page once again, kindly make a ticket on this [support](https://shapedplugin.com/create-support-ticket/) page. * Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Accordion – AI-Powered FAQ & Accordion Blocks, Product FAQ] Item Title tags?](https://wordpress.org/support/topic/item-title-tags/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/item-title-tags/#post-14301322) * Hi [@dannyogolo](https://wordpress.org/support/users/dannyogolo/), * Thanks for your query. Hope you are safe and well. * The title tag has been started with H3 all the time in the free version of the plugin. We have checked it again from our end. See the result in the [screenshot](https://prnt.sc/118pv7x). But in your case you have found that the title tags are in the H1 tag, it’s really unfortunate. * Can you please share your page link so that we can have a look at the issue? Because without seeing the issue we can’t provide you a proper solution. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Location Weather – WordPress Weather Forecast, Air Quality & Weather Widget] Just want to show city name and Icon](https://wordpress.org/support/topic/just-want-to-show-vity-name-and-icon/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/just-want-to-show-vity-name-and-icon/#post-14301317) * Hi [@bacchuspunk](https://wordpress.org/support/users/bacchuspunk/), * Thanks for your interest in the plugin. * Yes, it’s possible to show the city name and the weather icon (rain, snow, sun, etc) with the Location Weather plugin. We have checked the image loading issue in our testing site and it works properly without breaking the page icon. See the preview in the [screenshot](https://prnt.sc/118q7ry). * Can you please share the reference link with a screenshot where the image is not loading so that we can inspect and figure out the issue? * It would be better if you contact us through this [link](https://shapedplugin.com/create-support-ticket/) to create a support ticket. Hope to hear you soon. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Post – Post Grid, Post Carousel, Post Slider Gutenberg Blocks for Blog & News] Post not showing up the videos](https://wordpress.org/support/topic/post-not-showing-up-the-videos/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/post-not-showing-up-the-videos/#post-14291230) * Hi [@griffin1st](https://wordpress.org/support/users/griffin1st/), * Thanks for sharing the screenshots. From the third screenshot, I have seen that you added only three posts in the **include only** option. It’s fine but there is one thing you need to know and ensure that those three posts are available in the Video Category, otherwise it won’t show in the preview. * Hope you understand. If you need further assistance please contact us [here](https://shapedplugin.com/create-support-ticket/) to get better support. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Product Slider, Product Carousel and Product Grid Gallery for WooCommerce – WooProduct Slider] Requested content failed](https://wordpress.org/support/topic/requested-content-failed/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/requested-content-failed/#post-14291222) * Hi [@lesanneesrecre](https://wordpress.org/support/users/lesanneesrecre/), * Thanks for sharing the reference link. After a deep investigation, we found that the **Product Gallery Slider for WooCommerce** plugin occurs the issue. Because the JS of the Product Gallary Fancybox is used the selector without any specific class that’s why the fancy box activation JS conflicts with the **Product Slider for WooCommerce** plugin’ slider. See the [screenshot](https://prnt.sc/1167bg6) of which class needs to be added. To fix the issue, please contact the **Product Gallery Slider** plugin’s author. * The **Product Gallery Slider** plugin’s CSS codes override the **Product Slider** plugin’s CSS codes too. To overcome this CSS override issue, the **Product Gallery Slider** plugin’s CSS codes need to coded specifically in that plugin’s **slick- theme.css** file. * For instance: `.slick-prev:hover, .slick-prev:focus, .slick-next:hover, .slick- next:focus { color: transparent; outline: none; background: transparent; }` * should be: * `.wpgs .slick-prev:hover, .wpgs .slick-prev:focus, .wpgs .slick-next:hover, . wpgs .slick-next:focus { color: transparent; outline: none; background: transparent;}` * [ **Note:** A simple suggestion if you don’t mind you can have a look at the [Gallary Slider for WooCommerce](https://wordpress.org/plugins/gallery-slider-for-woocommerce/) plugin. This plugin will provide you better functionality than the Product Gallary slider. It’s fully compatible with the Product Slider plugin. ] * Hope the above information will help you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quick View for WooCommerce – Reno QuickView] Button link doesn’t show up](https://wordpress.org/support/topic/button-link-doesnt-show-up/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/button-link-doesnt-show-up/#post-14286558) * Hi [@olgamm](https://wordpress.org/support/users/olgamm/), * Thanks for your query. We are really sorry to say that it’s not possible to display Quick view with a shortcode currently. * When you display the products the Quick view button will show directly. The preview should be like this. It’s pretty unusual that the button doesn’t appear anywhere. * Can you please share the reference link so that we can inspect the issue and try to figure out the reason for not showing the button? You can [contact us](https://shapedplugin.com/support/?user=lite) to get better support. * Thank you very much. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Custom Product Tabs for WooCommerce & WordPress Tabs Builder – Smart Tabs] Fatal Error](https://wordpress.org/support/topic/fatal-error-3832/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-3832/#post-14262495) * Hi [@dpendleton](https://wordpress.org/support/users/dpendleton/), * Thanks for your query. We are seeing that the issue is occurring from the [Tab Responsive Addon](https://wordpress.org/plugins/tabs-responsive/) plugin. WP Tabs plugin is not responsible for that error. You should contact the Tab responsive plugin’s author. We hope that they will help you to fix the issue. * Have a good day! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Product Slider, Product Carousel and Product Grid Gallery for WooCommerce – WooProduct Slider] Plugin doesnt show colour product options](https://wordpress.org/support/topic/plugin-doesnt-show-colour-product-options/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-show-colour-product-options/#post-14262490) * Hi [@isabelgalvez](https://wordpress.org/support/users/isabelgalvez/), * Thanks for sharing the page link. Unfortunately, we didn’t get any Product Slider on this page. * Could you please give us a screenshot of the section where you used the Product Slider? It would be better if you contact us to create a support ticket through this [link](https://shapedplugin.com/create-support-ticket/). * Thank you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Carousel, Slider, Photo Gallery with Lightbox, Video Slider, by WP Carousel] Works great but google thinks you’re running for 30s](https://wordpress.org/support/topic/works-great-but-google-thinks-youre-running-for-30s/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/works-great-but-google-thinks-youre-running-for-30s/#post-14262449) * Hi [@blazmate](https://wordpress.org/support/users/blazmate/), * Sorry for being late to reach you. We have made and tested the carousel in our testing site using WordPress Carousel Plugin in GTmetrix and we got this [result](https://prnt.sc/110jrlu). It looks great. We didn’t find any major warning which can affect the carousel on GTmetrix result. * Could you please share your reference link so that we also can test the page and figure out the issue? It would be better if you contact us to create a support ticket through this [link](https://shapedplugin.com/create-support-ticket/). We would be happy to help you there. * Thank you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Testimonials – Testimonial Slider, Collect Customer Reviews and Video Testimonials] Undefined Index error](https://wordpress.org/support/topic/undefined-index-error-65/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/undefined-index-error-65/#post-14262439) * Hi [@tmcintire](https://wordpress.org/support/users/tmcintire/), * Yes, we got your support ticket. We had replied to you yesterday in your support ticket. Please check your email. * Thank you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Smart Post – Post Grid, Post Carousel, Post Slider Gutenberg Blocks for Blog & News] WordPress version](https://wordpress.org/support/topic/wordpress-version-19/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/wordpress-version-19/#post-14241796) * Hi [@budun](https://wordpress.org/support/users/budun/) * Yes, It will work. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Product Slider, Product Carousel and Product Grid Gallery for WooCommerce – WooProduct Slider] Slider won’t initiate](https://wordpress.org/support/topic/slider-wont-initiate/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/slider-wont-initiate/#post-14233640) * Hi [@lanceadam](https://wordpress.org/support/users/lanceadam/), * Thanks for sharing the reference link. After visiting the page we have found that you set column value 4 and you have just 4 products that’s why the slider is not working. Either you have to set fewer columns than products or add more products than the column value. * So please set the column value 3 and you will see the slider works. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Carousel, Slider, Photo Gallery with Lightbox, Video Slider, by WP Carousel] Не грузится карусель](https://wordpress.org/support/topic/%d0%bd%d0%b5-%d0%b3%d1%80%d1%83%d0%b7%d0%b8%d1%82%d1%81%d1%8f-%d0%ba%d0%b0%d1%80%d1%83%d1%81%d0%b5%d0%bb%d1%8c/) * Plugin Author [ShapedPlugin LLC](https://wordpress.org/support/users/shapedplugin/) * (@shapedplugin) * [5 years, 4 months ago](https://wordpress.org/support/topic/%d0%bd%d0%b5-%d0%b3%d1%80%d1%83%d0%b7%d0%b8%d1%82%d1%81%d1%8f-%d0%ba%d0%b0%d1%80%d1%83%d1%81%d0%b5%d0%bb%d1%8c/#post-14187666) * Hi [@slokam](https://wordpress.org/support/users/slokam/), * Please share the screenshot of the settings and give us the list of plugins you are using and the theme: [https://shapedplugin.com/create-support-ticket/](https://shapedplugin.com/create-support-ticket/) * We’re eagerly waiting for your response! * Thank you very much! Viewing 15 replies - 31 through 45 (of 435 total) [←](https://wordpress.org/support/users/shapedplugin/replies/page/2/?output_format=md) [1](https://wordpress.org/support/users/shapedplugin/replies/?output_format=md) [2](https://wordpress.org/support/users/shapedplugin/replies/page/2/?output_format=md) 3 [4](https://wordpress.org/support/users/shapedplugin/replies/page/4/?output_format=md)… [27](https://wordpress.org/support/users/shapedplugin/replies/page/27/?output_format=md) [28](https://wordpress.org/support/users/shapedplugin/replies/page/28/?output_format=md) [29](https://wordpress.org/support/users/shapedplugin/replies/page/29/?output_format=md) [→](https://wordpress.org/support/users/shapedplugin/replies/page/4/?output_format=md)