Title: sgotfried@comcast's Replies | WordPress.org

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# sgotfried@comcast

  [  ](https://wordpress.org/support/users/sgotfriedcomcast/)

 *   [Profile](https://wordpress.org/support/users/sgotfriedcomcast/)
 *   [Topics Started](https://wordpress.org/support/users/sgotfriedcomcast/topics/)
 *   [Replies Created](https://wordpress.org/support/users/sgotfriedcomcast/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/sgotfriedcomcast/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/sgotfriedcomcast/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/sgotfriedcomcast/engagements/)
 *   [Favorites](https://wordpress.org/support/users/sgotfriedcomcast/favorites/)

 Search replies:

## Forum Replies Created

Viewing 5 replies - 1 through 5 (of 5 total)

 *   Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
   
   In reply to: [Error establishing a database connection](https://wordpress.org/support/topic/error-establishing-a-database-connection-875/)
 *  Thread Starter [sgotfried@comcast](https://wordpress.org/support/users/sgotfriedcomcast/)
 * (@sgotfriedcomcast)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/error-establishing-a-database-connection-875/#post-11040556)
 * Vaultpress suggest FileZilla. I have been on the phone many times with FatCat.
   They tried several things including requesting I clear all cookies and change
   my password. Then they disabled all my plugins. Nothing helped.
 * Here is what they said on the email.
 * Anthony Faxlandez (Automattic)
 * Dec 29, 22:10 UTC
 * Hey Susan,
 * If you need to edit your wp-config.php file then you would need to connect to
   your site via FTP. You can find a set of instructions for doing that here:
 * [https://www.fatcow.com/help/article/ftp-how-to-connect-using-an-ftp-client](https://www.fatcow.com/help/article/ftp-how-to-connect-using-an-ftp-client)
 * If you can get those login credentials we can also try to check out the site 
   on our side. Just make sure you enter them here:
 * [https://dashboard.vaultpress.com/246241/access/](https://dashboard.vaultpress.com/246241/access/)
 * Note – Only enter the credentials in the secure page above. Do not send them 
   via email.
 * As for WordPress.org support, they actually have a support forum you can ask 
   for help on here:
 * [https://wordpress.org/support/forum/how-to-and-troubleshooting/](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * Let us know if you have any questions, we’ll be happy to help.
 * Thanks,
    Anthony Faxlandez
 *   Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
   
   In reply to: [Error establishing a database connection](https://wordpress.org/support/topic/error-establishing-a-database-connection-875/)
 *  Thread Starter [sgotfried@comcast](https://wordpress.org/support/users/sgotfriedcomcast/)
 * (@sgotfriedcomcast)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/error-establishing-a-database-connection-875/#post-11038099)
 * I think this is all out of my league. I don’t know what folder wordpress is installed
   in. Sorry for being so ignorant.
 *   Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
   
   In reply to: [Error establishing a database connection](https://wordpress.org/support/topic/error-establishing-a-database-connection-875/)
 *  Thread Starter [sgotfried@comcast](https://wordpress.org/support/users/sgotfriedcomcast/)
 * (@sgotfriedcomcast)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/error-establishing-a-database-connection-875/#post-11037525)
 * Thank you for your response. But where do I find the wp-config.php file
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] blog subscribers not getting email notifications](https://wordpress.org/support/topic/blog-subscribers-not-getting-email-notifications/)
 *  [sgotfried@comcast](https://wordpress.org/support/users/sgotfriedcomcast/)
 * (@sgotfriedcomcast)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/blog-subscribers-not-getting-email-notifications/#post-3470098)
 * Jetpack is not sharing my posts with subscribers – I tried disconnecting jetpack
   from wordpress and then reconnection but that did not work.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] blog subscribers not getting email notifications](https://wordpress.org/support/topic/blog-subscribers-not-getting-email-notifications/)
 *  [sgotfried@comcast](https://wordpress.org/support/users/sgotfriedcomcast/)
 * (@sgotfriedcomcast)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/blog-subscribers-not-getting-email-notifications/#post-3470096)
 * Jetpack stopped publicizing my posts to sub
    scribers yesterday.

Viewing 5 replies - 1 through 5 (of 5 total)