Title: Sendcloud's Replies | WordPress.org --- # Sendcloud [ ](https://wordpress.org/support/users/sendcloudbv/) * [Profile](https://wordpress.org/support/users/sendcloudbv/) * [Topics Started](https://wordpress.org/support/users/sendcloudbv/topics/) * [Replies Created](https://wordpress.org/support/users/sendcloudbv/replies/) * [Reviews Written](https://wordpress.org/support/users/sendcloudbv/reviews/) * [Topics Replied To](https://wordpress.org/support/users/sendcloudbv/replied-to/) * [Engagements](https://wordpress.org/support/users/sendcloudbv/engagements/) * [Favorites](https://wordpress.org/support/users/sendcloudbv/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 124 total) 1 [2](https://wordpress.org/support/users/sendcloudbv/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/sendcloudbv/replies/page/3/?output_format=md)… [7](https://wordpress.org/support/users/sendcloudbv/replies/page/7/?output_format=md) [8](https://wordpress.org/support/users/sendcloudbv/replies/page/8/?output_format=md) [9](https://wordpress.org/support/users/sendcloudbv/replies/page/9/?output_format=md) [→](https://wordpress.org/support/users/sendcloudbv/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] Payment error when product is virtaul](https://wordpress.org/support/topic/payment-error-when-product-is-virtaul/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 3 months ago](https://wordpress.org/support/topic/payment-error-when-product-is-virtaul/#post-18286180) * Hi [@avinashdigitl](https://wordpress.org/support/users/avinashdigitl/), Thank you for posting your question.The virtual product should not conflict with our module, as our module does not import orders containing virtual products into the Sendcloud panel. However, we’d love to investigate this further. * Could you please submit a ticket so our team can assist you? You can find our support channels here: [Sendcloud Suppor](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud) t. * Looking forward to helping you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] When will we ever get HPOS compatibility???](https://wordpress.org/support/topic/when-will-we-ever-get-hpos-compatibility/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 4 months ago](https://wordpress.org/support/topic/when-will-we-ever-get-hpos-compatibility/#post-18236264) * Hello [@natedanielz](https://wordpress.org/support/users/natedanielz/) Thank you for your understanding, and we really appreciate your patience. * I’m glad to hear you’ll be creating a support ticket. Our team will make sure to keep you updated on the progress of the BETA testing and the full release. If you have any questions or need further assistance at any time, don’t hesitate to reach out through the ticket. * Thanks again for your support, and we look forward to delivering a smooth, fully compatible experience for you. * Best regards, * Safan | Sendcloud Technical Support * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] When will we ever get HPOS compatibility???](https://wordpress.org/support/topic/when-will-we-ever-get-hpos-compatibility/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 4 months ago](https://wordpress.org/support/topic/when-will-we-ever-get-hpos-compatibility/#post-18232046) * Hello [@natedanielz](https://wordpress.org/support/users/natedanielz/) I’m sorry to read about the frustration this has caused you. We fully understand how important it is to have a smooth, fully compatible experience, especially when managing a large webshop. * I want to assure you that our team has been working diligently to ensure our plugin is fully compatible. We recognize this as a priority and are working to resolve it as quickly as possible. Currently, we are in BETA testing for our WooCommerce V2 plugin, which is fully compliant with HPOS and does not require compatibility mode to be enabled. You can find more details in the [WooCommerce V2 Migration Guide](https://support.sendcloud.com/hc/en-us/articles/29252845840401-WooCommerce-V2-Migration-guide). * If you’re interested in joining the BETA testing, please reach out to our customer support team. They will be happy to guide you through the process and keep you informed. You can find more information on how to contact our support team here: [How to get support from SendCloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud). * While we don’t have an exact date for the full release outside of BETA testing just yet, our support team can provide you with updates via your support ticket. * We truly appreciate your patience and understanding, and we are doing everything we can to ensure the best possible experience. * Best regards, * Safan | Sendcloud Technical Support * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] WPML Compatibility issue](https://wordpress.org/support/topic/wpml-compatibility-issue-15/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 5 months ago](https://wordpress.org/support/topic/wpml-compatibility-issue-15/#post-18204022) * Hi [@strictlydata](https://wordpress.org/support/users/strictlydata/) , * Thanks for bringing this to our attention, and for providing the video. * Could you please open a support ticket with our Customer Support team? This way we can perform more thorough troubleshooting checks to try find a possible solution: [https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud) * Best regards. Jeremy | Sendcloud * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] no V3 API , compatibility with wooocommercce 6 months old](https://wordpress.org/support/topic/no-v3-api-compatibility-with-wooocommercce-6-months-old/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 5 months ago](https://wordpress.org/support/topic/no-v3-api-compatibility-with-wooocommercce-6-months-old/#post-18191790) * Hi [@nortom](https://wordpress.org/support/users/nortom/) , Thank you for posting your comment. Our new module is currently in the beta phase. If you would like to test it, please contact us through our [support channels](https://support.sendcloud.com/hc/en-us) to enable the beta feature on your Sendcloud account.Have a nice day. Kind regards, Edson | Sendcloud * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] Issue with Point Relais and Apple Pay Integration on WooCommerce Checkout](https://wordpress.org/support/topic/issue-with-point-relais-and-apple-pay-integration-on-woocommerce-checkout/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 5 months ago](https://wordpress.org/support/topic/issue-with-point-relais-and-apple-pay-integration-on-woocommerce-checkout/#post-18163828) * Hello [@nano36](https://wordpress.org/support/users/nano36/) * Thank you for reaching out and providing the details regarding the issue with Apple Pay and Sendcloud shipping methods. We’d be more than happy to assist you with this! * To ensure we can investigate the issue thoroughly, we advise submitting a support ticket within Sendcloud. This will allow our team to conduct a detailed investigation into the issue, as it seems to be a specific issue between Apple Pay and our service point shipping methods. A personalized review will help us resolve it effectively. * For guidance on how to create a support ticket and get in contact with our customer service, please refer to the following article: [How to get support from Sendcloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud) We appreciate your patience and look forward to assisting you directly! * Best regards, * Safan_ _| Sendcloud * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] Source code messed up after activation of Sendcloud](https://wordpress.org/support/topic/source-code-messed-up-after-activation-of-sendcloud/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 6 months ago](https://wordpress.org/support/topic/source-code-messed-up-after-activation-of-sendcloud/#post-18100547) * Hello [@senlin](https://wordpress.org/support/users/senlin/) , * Thank you for your message. * I’m sorry to hear that you’re encountering an issue with our module. * To ensure we can fully investigate this and provide a solution, please open a support ticket from your Sendcloud account: [https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket](https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket) * In the description of your Sendcloud support ticket please include the WooCommerce version, the shop URL, the WordPress version, and the Sendcloud plugin version you are using when encountering this issue. * If you have any further questions please let us know on the Sendcloud support ticket and we will look into this for you. * Kind regards, Jeremy | Sendcloud * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] Speed up the updates please](https://wordpress.org/support/topic/speed-up-the-updates-please/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 6 months ago](https://wordpress.org/support/topic/speed-up-the-updates-please/#post-18091344) * Hello [@florian](https://wordpress.org/support/users/florian/), * Thank you for your message, and I apologize for the delay. * Our development team is currently working on fixing issues to ensure a smooth, bug-free transition to our new version of the WooCommerce module. We are doing our best to release the Beta version of the new module as soon as possible. * If you have any questions or need assistance with our WooCommerce module, please contact our support team: [How to get support from Sendcloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud). * Best regards, Jeremy | Sendcloud * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] After months no HPOS support](https://wordpress.org/support/topic/after-months-no-hpos-support/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 7 months ago](https://wordpress.org/support/topic/after-months-no-hpos-support/#post-18079414) * Hello [@chrisschwartze](https://wordpress.org/support/users/chrisschwartze/) * Thanks for your feedback. We understand how important High-Performance Order Storage (HPOS) support is for optimizing WooCommerce, and we want to assure you that updating our plugin to API V3 is our top priority. Our development team is fully dedicated to this task and is currently in the final stages of testing the new version that will not be reliant on the legacy REST API. Right now, you can use our plugin with HPOS in compatibility mode, but we understand that this might not be the best solution for everyone.If you’re interested, we’d be happy to include you in a beta group to be among the first to test our new connection once it’s ready. Just reach out to our support team, and they’ll help you get started with the process. You can find out how to contact our support here: [**How to get support from Sendcloud**](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud) Thank you for your understanding, and we’re committed to providing you with a better experience as soon as possible!Best regards, * _Safan _| Sendcloud * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] No human support](https://wordpress.org/support/topic/no-human-support/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 7 months ago](https://wordpress.org/support/topic/no-human-support/#post-18053923) * Hello [@dbkc](https://wordpress.org/support/users/dbkc/) Thank you for your feedback. I am very sorry to hear the challenges you’ve encountered in reaching our support team via chat. * Our chatbot is designed to help with straightforward inquiries and gather relevant information to streamline your support experience. If it is unable to resolve your issue, it should transfer you to a live agent who can access your chat history for context. However, if you’re having trouble connecting with an agent through our chatbot, I recommend submitting a support ticket with relevant screenshots. This will allow us to investigate your situation more effectively. * Additionally, we’ve recently launched support through WhatsApp messenger, which may provide a more seamless way to connect with our team in the meantime. * Please note that our live support hours are Monday to Friday, from 9 AM to 5: 30 PM, excluding bank holidays, which vary by country. You can submit tickets anytime, and our team will address them as soon as possible during working hours. * You can see full details here of how to access support via ticket, WhatsApp and chat here: [https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud) * If you are continuing to have issues with our chatbot, please keep in touch via a support ticket and our team will be happy to help get this sorted for you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] Legacy REST API](https://wordpress.org/support/topic/legacy-rest-api-2/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 7 months ago](https://wordpress.org/support/topic/legacy-rest-api-2/#post-18051650) * Hello [@nortom](https://wordpress.org/support/users/nortom/) , * Thank you for your message. * I understand your concerns regarding the timeline for the plugin update and how this impacts your operations. Our development team is dedicated to resolving this as quickly as possible, and we are still in the final stages of testing the new version of the plugin. Unfortunately, we have no exact date on when the plugin will be released, but we aim for a release before the end of the year. * Once the new update is released, it will be mentioned in our [Changelog](https://releaselog.sendcloud.com/changelog) page. * If you have further questions or issues, you can reach out to our Customer Support Team: [https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud) * I wish you a very nice day. * Jeremy | Technical Support Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] Still no V3 API support (slows down Woocommerce)](https://wordpress.org/support/topic/still-no-v3-api-support-slows-down-woocommerce/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 7 months ago](https://wordpress.org/support/topic/still-no-v3-api-support-slows-down-woocommerce/#post-18038831) * Hello [@p3lz3r](https://wordpress.org/support/users/p3lz3r/) * Thank you for your feedback. I understand your concerns regarding the timeline for the plugin update and the impact it has had on your operations. * I want to assure you that our development team is dedicated to resolving this as quickly as possible. Currently, we are in the final stages of testing the new version of the plugin. To keep you updated on the release of the V2 plugin, I invite you to check our changelog: [Changelog](https://releaselog.sendcloud.com/changelog). * We genuinely appreciate your patience and understanding as we navigate these final testing phases. If you have any further questions, please don’t hesitate to reach out here or open a support case with our Customer Support team: [Support](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud). * Kind regards, * Safan | Technical Support Specialist * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] Legacy REST API](https://wordpress.org/support/topic/legacy-rest-api-2/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 7 months ago](https://wordpress.org/support/topic/legacy-rest-api-2/#post-18036145) * Hello [@luigire](https://wordpress.org/support/users/luigire/) , Thank you for reaching out.At the time of writing, we are in the very final stages of testing for the new version of the plugin. To stay up to date on the release date of V2 plugin, I kindly invite you to refer to our changelog: [https://releaselog.sendcloud.com/changelog](https://releaselog.sendcloud.com/changelog) Any news about the new plugin release will be available on the above mentioned changelog.Should you have additional questions, you can let us know here or open a support case with our Customer Support team: [https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud) * I wish you a pleasant day! Best regards,Riccardo | Sendcloud Technical Support * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] Errors on checkout](https://wordpress.org/support/topic/errors-on-checkout/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 7 months ago](https://wordpress.org/support/topic/errors-on-checkout/#post-18031193) * Hi [@pixelive](https://wordpress.org/support/users/pixelive/), * Sorry to read you’re encountering issues while configuring your checkout on WooCommerce. * To ensure we can fully investigate this and provide a solution, please open a support ticket from your Sendcloud account: [https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket](https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket) * In the description of your Sendcloud support ticket please include the WooCommerce version, WordPress version, and Sendcloud plugin version you are using when encountering these error messages. * If you have any further questions please let us know on the Sendcloud support ticket and we will look into this for you. * Kind regards, * Matthew | Sendcloud * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud | Shipping & Returns Automation for WooCommerce] SO nothing works with Woo 9 ?](https://wordpress.org/support/topic/so-nothing-works-with-woo-9/) * Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/) * (@sendcloudbv) * [1 year, 9 months ago](https://wordpress.org/support/topic/so-nothing-works-with-woo-9/#post-17962018) * Hi [@freechelmi](https://wordpress.org/support/users/freechelmi/), * I’m happy to read you were able to open a support request with the Sendcloud Messenger. * You can implement this solution on the WooCommerce side using our plugin without using Dynamic Checkout. On the WooCommerce back office, setup a shipping zone Rest of World, enable Chronopost, and set the price(s). More information about this implementation is available on our Help Center: [https://support.sendcloud.com/hc/en-us/articles/360024966732-WooCommerce-integration#01GDANT5Q66WEW9EWSBHRR9V3S](https://support.sendcloud.com/hc/en-us/articles/360024966732-WooCommerce-integration#01GDANT5Q66WEW9EWSBHRR9V3S) * Using the above implementation when a user from a country included in the Rest of World shipping zone enters their address at your checkout then the Chronopost rates for Rest of World will be displayed to them. * If you need further help with this implementation or have any further questions, please feel free to ask us on your support request and we will answer them there in better detail. * Best regards,  * Matthew | Sendcloud  Viewing 15 replies - 1 through 15 (of 124 total) 1 [2](https://wordpress.org/support/users/sendcloudbv/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/sendcloudbv/replies/page/3/?output_format=md)… [7](https://wordpress.org/support/users/sendcloudbv/replies/page/7/?output_format=md) [8](https://wordpress.org/support/users/sendcloudbv/replies/page/8/?output_format=md) [9](https://wordpress.org/support/users/sendcloudbv/replies/page/9/?output_format=md) [→](https://wordpress.org/support/users/sendcloudbv/replies/page/2/?output_format=md)