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Please consider this problem as fixed. The culprit was a garbage collecting routine implemented by the hosting service.
Sorry for the trouble.
> Do you have a mu-plugins directory?
Yes, we do have one. Excellent remark. There are only 2 files in this folder :
muwps.php (which has been added by our hosting service).
I’m currently examning the content of muwps.php because it activates many plugins specific to WPServeur. I’ll try to deactivate some of them.
- This reply was modified 2 months, 3 weeks ago by samoreen.
Our hosting service is WPServeur, a french company specializing in WordPress hosting.
I think you can consider this problem as fixed.
Greetings from Fontainebleau (France).
Sorry for the late answer but we switched back to debug mode only today.
The warnings have apparently disappeared. Thanks. We’ll let the site run in debug mode for a while and I’ll tell you if they come back. But apparently, the problem is solved.
Thanks for the quick answer. We’ll re-check as soon as possible.
> Have you tried deactivating all other plugins and then just leave UpdraftPlus active?
Ahem, we are using about 60 plugins. If the problem disappears when disabling all plugins, we’ll have to find out which one is the culprit. Since the folder deletion occurs only once every night, we might need up to 60 days to discover what plugin is causing this. Disabling a lot of plugins would totally modify the context of execution of this site.
Moreover, have you ever heard of a plugin causing the deletion of another one by targeting it specifically ? Plugins might be incompatible but I can’t imagine that a plugins could destroy another one. Most of the time they are not even aware of each other. This case, it’s not about something malfunctioning. It’s about the updraftplus folder being systematically deleted every night.
We’ll have to imagine another strategy, I’m afraid.
Back to this issue. We have investigated all the possible causes of this problem. To no avail. Every night, the Updraftplus folder is deleted. Our hosting service has scanned the site for possible viruses. They also assure us that other users are using UpdraftPlus without any problem. They have monitored the FTP accesses to our site. Nothing suspect. Also, even if it may happen that WP extensions are not compatible with others, I have never seen an extension deleting another one, targeting it specifically. I have spent a lot of time scanning the code of the other extensions we are using to see if one of them could reference UpdraftPlus. Nothing suspect.
We are working almost full time since a whole week on this issue and we have no real solution. Maybe the problem is due to the way we use UpdraftPlus (daily remote backup to a Google Drive – our site is based on Astra Pro + Elementor Pro) ? We can’t continue working this way (having to re-install UpdraftPlus everyday. The only way to keep things working is to set the whole updraftplus folder to read-only and to install possible updates manually.
So, our decision is to switch to the backup service provided by our hosting service and to abandon UpdraftPlus. It’s a pity because until now, it has always worked nicely.
Any idea about this very strange problem will be welcome.
Sorry to bother you again but we are unable to fix this issue. We have checked again with our hosting service and they have assured us that nothing on their side could cause the updraftplus folder to disappear. The process is always the same :
– We have scheduled a daily backup to a Google Drive.
– The backup occurs without any problem and it is valid (all files are there)
– After the backup succeeded, the updraftplus folder disappears (after a while, we don’t know exactly when but it’s always after the backup – could be a coincidence, though).
– We then have to reinstall. The settings are still there. There’s no problem when reinstalling, no “folder already exists” message. The folder is really gone. The contents/updraft folder remains untouched.
We have checked the FTP access and changed the password. No problem detected.
We have no idea about what code could decide to wipe the updraftplus folder and for which reason.
I’m not saying that updraftplus is the culprit but any clue about this strange issue would be appreciated.
The actual message in english is :
“The plugin updraftplus/updraftplus.php has been deactivated due to an error: Plugin file does not exist.”
I have 2 questions :
1. When reinstalling, we can see that our settings are preserved. we couldn’t find where they are stored.
2. After UpdraftPlus has disappeared, we get the following message :
L’extension updraftplus/updraftplus.php a été désactivée en raison d’une erreur : le fichier de l’extension n’existe pas
The updrafplus/updaraftplus.php plugin has been uninstalled because of an error : the extension file does not exist.
No idea from where this comes from.
Thanks David for the quick answer.
We’ll check again with our hosting service.
For the moment, the only way to temporarily fix the problem is to downgrade to version 3.5.6 of the Elementor core module.
The “real” fix is to no longer use the Elementor\Color_Scheme class in News Ticker. Elementor\Color_Scheme is a hard deprecated class (soft deprecated since version 2.8 of Elementor).
They probably have fixed the issue in the meantime without changing the version number.
This would be very bad practice and a source of confusion.