Title: royst's Replies | WordPress.org

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# royst

  [  ](https://wordpress.org/support/users/royst/)

 *   [Profile](https://wordpress.org/support/users/royst/)
 *   [Topics Started](https://wordpress.org/support/users/royst/topics/)
 *   [Replies Created](https://wordpress.org/support/users/royst/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/royst/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/royst/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/royst/engagements/)
 *   [Favorites](https://wordpress.org/support/users/royst/favorites/)

 Search replies:

## Forum Replies Created

Viewing 3 replies - 1 through 3 (of 3 total)

 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[Decode] Great theme with great support](https://wordpress.org/support/topic/great-theme-with-great-support-8/)
 *  [royst](https://wordpress.org/support/users/royst/)
 * (@royst)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/great-theme-with-great-support-8/#post-7893387)
 * Ok people here’s the link to throw some coin Scott’s way. We all know what a 
   grind it can be to monetize projects – this guy deserves a bit of a leg up.. 
   🙂
 * [http://scotthsmith.com/projects/decode/](http://scotthsmith.com/projects/decode/)
 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[Decode] Great theme with great support](https://wordpress.org/support/topic/great-theme-with-great-support-8/)
 *  [royst](https://wordpress.org/support/users/royst/)
 * (@royst)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/great-theme-with-great-support-8/#post-7893386)
 * Well said IMM5247.
 * Don’t take the complainers seriously – keep doing what you are doing – and well
   done. I can think of dozens of other themes (including paid ones) which have 
   given me far more heart ache. I really enjoy how understated and yet functional
   this theme is. Please keep supporting it. Actually I’m even motivated to flick
   you some coin as a thank you.
 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[IDB Support Tickets] Paradoxical Customer Service](https://wordpress.org/support/topic/paradoxical-customer-service/)
 *  Thread Starter [royst](https://wordpress.org/support/users/royst/)
 * (@royst)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/paradoxical-customer-service/#post-7872231)
 * Three weeks later . . .
 * I have tried more emails and also their skype number but silence. Here are the
   contact details for anyone else trying the same exercise:
 * Customer Service URL: [http://wpstorecart.com](http://wpstorecart.com)
    Customer
   Service Email: [admin@wpstorecart.com](https://wordpress.org/support/users/royst/replies/admin@wpstorecart.com?output_format=md)
   Customer Service Phone: 347-746-1777
 * Why would anyone allow such damage to their reputation. It is so simple to handle.
   A short response like “sorry it isn’t working, we’re trying to fix it” would 
   be a good start. It’s even simpler to deal with angry customers by processing
   a quick refund.
 * I have escalated the issue with Paypal since it appears “goods and services” 
   are being sold which do not meet the advertised description and they are clearly
   not fit for purpose. Technically this is fraudulent commerce.
 * We are not talking about a huge sum of money but more than anything I am incensed
   by how rude this vendor is, especially for something like a customer service 
   plugin. It’s a shame because the free version of the plugin has merit.

Viewing 3 replies - 1 through 3 (of 3 total)