Title: roesware's Replies | WordPress.org

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# roesware

  [  ](https://wordpress.org/support/users/roesware/)

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## Forum Replies Created

Viewing 1 replies (of 1 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[AR for WooCommerce – Augmented Reality & 3D Product Viewer for Art (ArtInAR)] Request to Resend API failed](https://wordpress.org/support/topic/request-to-resend-api-failed/)
 *  Plugin Author [roesware](https://wordpress.org/support/users/roesware/)
 * (@roesware)
 * [5 days, 12 hours ago](https://wordpress.org/support/topic/request-to-resend-api-failed/#post-19007432)
 * Hi,
 * Thanks for the detailed report — that’s genuinely helpful, and I’m sorry you 
   ran into it.
 * Nothing is wrong on your side: not your WordPress install, not WooCommerce, and
   not anything you configured. This was a mail configuration error on our end. 
   Right after your store connects, we send you an email with a link to set your
   dashboard password, and that email was going out from a sender domain that wasn’t
   verified with our email provider. The provider rejected it, and the error bubbled
   up into the plugin as if the whole connection had failed.
 * I’ve fixed the sender configuration, so this won’t happen again for you or anyone
   else.
 * Two things worth knowing:
 * Your store is actually connected. The credentials were saved before the email
   step, so the connection and the product sync went through despite the error message.
   
   You should see your products appearing in the ArtInAR dashboard.
 * You never received the password-setup email, since that’s the part that failed.
   To get into your dashboard, go to [https://artinar.app/admin/password-reset/request ](https://artinar.app/admin/password-reset/request )
   and enter the email address you used when setting up the plugin — you’ll get 
   a link to set your password. Alternatively, the “Open dashboard” button in the
   plugin
   logs you straight in without a password.
 * Could you let me know whether you can get in and whether your products are showing
   up? If anything still looks off on [staging.ehoogkamer.nl](http://staging.ehoogkamer.nl),
   I’ll dig in right away.
 * Thanks again for taking the time to report this.
 * Best,
   Stef

Viewing 1 replies (of 1 total)