Title: Robin's Replies | WordPress.org --- # Robin [ ](https://wordpress.org/support/users/rli/) * [Profile](https://wordpress.org/support/users/rli/) * [Topics Started](https://wordpress.org/support/users/rli/topics/) * [Replies Created](https://wordpress.org/support/users/rli/replies/) * [Reviews Written](https://wordpress.org/support/users/rli/reviews/) * [Topics Replied To](https://wordpress.org/support/users/rli/replied-to/) * [Engagements](https://wordpress.org/support/users/rli/engagements/) * [Favorites](https://wordpress.org/support/users/rli/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 134 total) 1 [2](https://wordpress.org/support/users/rli/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/rli/replies/page/3/?output_format=md) … [7](https://wordpress.org/support/users/rli/replies/page/7/?output_format=md) [8](https://wordpress.org/support/users/rli/replies/page/8/?output_format=md) [9](https://wordpress.org/support/users/rli/replies/page/9/?output_format=md) [→](https://wordpress.org/support/users/rli/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] PopupAlly is not working even with your sample page](https://wordpress.org/support/topic/popupally-is-not-working-even-with-your-sample-page/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 1 month ago](https://wordpress.org/support/topic/popupally-is-not-working-even-with-your-sample-page/#post-5915698) * Ops, we deactivated PopupAlly on the sample site. It is working now. 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] Looks like great plugin but can't set to work](https://wordpress.org/support/topic/looks-like-great-plugin-but-cant-set-to-work/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 3 months ago](https://wordpress.org/support/topic/looks-like-great-plugin-but-cant-set-to-work/#post-5779486) * Hi Nenad, * There are quite a few Javascript error on the page, which is interfering with PopupAlly. Once you get the Javascript errors corrected, the popup will function properly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] Can't Close Popup in IE, Firefox](https://wordpress.org/support/topic/cant-close-popup-in-ie-firefox/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 3 months ago](https://wordpress.org/support/topic/cant-close-popup-in-ie-firefox/#post-5685291) * Hi Darren, Could you please make sure you have updated PopupAlly to the latest version? The issue of not being able to close the popup on mobile devices was fixed quite few updates ago, and it should be fixed in the latest version. I just tested in Chrome and it is working as expected. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] [Bug] Thank you page](https://wordpress.org/support/topic/bug-thank-you-page/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 3 months ago](https://wordpress.org/support/topic/bug-thank-you-page/#post-5580258) * Hi resachris, * You need to set up the Thank you page in Mailpoet. The Thank You page setting in PopupAlly is only used to stop the popup from appear for visitors who have seen the page. To enable the redirection, please configure it through MailPoet. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] I have PopupAllyPro but i am unable to add 3 fields](https://wordpress.org/support/topic/i-have-popupallypro-but-i-am-unable-to-add-3-fields/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 3 months ago](https://wordpress.org/support/topic/i-have-popupallypro-but-i-am-unable-to-add-3-fields/#post-5725905) * Hi sphereweb, * You need to use a template that has 3 input fields. I recommend using the “Limitless” template. When I paste in the code that you provided, I got 4 options in the dropdown: FNAME, LNAME, EMAIL, and b_894a6ab61b647e862c18a082a_c350802a17. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] Question / Suggestion for exit intent](https://wordpress.org/support/topic/question-suggestion-for-exit-intent/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 6 months ago](https://wordpress.org/support/topic/question-suggestion-for-exit-intent/#post-5454794) * Hi Todd, * Thank you for the suggestion. Exit-intent is not partial to right-ward movements. It only detects upward movements. * For the “-1” issue, please try clearing cookie or using Incognito Mode in Chrome as shown in the tutorial. [http://ambitionally.com/popupally/tutorials/#testing-private](http://ambitionally.com/popupally/tutorials/#testing-private) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] Latest update messed with mobile menu and image gallery](https://wordpress.org/support/topic/latest-update-messed-with-mobile-menu-and-image-gallery/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 6 months ago](https://wordpress.org/support/topic/latest-update-messed-with-mobile-menu-and-image-gallery/#post-5335239) * Sorry for the late reply. Is the issue still there? If so, could you please send me the URL for a page where I can take a look at the issue? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] Integration with jetpack](https://wordpress.org/support/topic/integration-with-jetpack-3/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 6 months ago](https://wordpress.org/support/topic/integration-with-jetpack-3/#post-5397701) * PopupAlly can integrate with any email marketing platform that provides HTML code. As I am not familiar with Jetpack, I recommend you contacting Jetpack support on how to get the HTML form code. * Sorry that I am not of more help. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[PopupAlly] Basic version does not work](https://wordpress.org/support/topic/basic-version-does-not-work/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 6 months ago](https://wordpress.org/support/topic/basic-version-does-not-work/#post-7899208) * If the popup appears once and not again, it is probably due to the “Appear every[ x] days” setting. It is designed to avoid annoying your visitors. To work around it when testing, please clear the browser cookie and/or use Private Browsing as shown in the tutorial [http://ambitionally.com/popupally/tutorials/#testing-private](http://ambitionally.com/popupally/tutorials/#testing-private) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] popup 2](https://wordpress.org/support/topic/popup-2-3/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 6 months ago](https://wordpress.org/support/topic/popup-2-3/#post-5434792) * Only 1 popup of the same type can be enabled on a page. To find out which popup( s) is enabled on a page, you can follow the instruction in the tutorial [http://ambitionally.com/popupally/tutorials/#testing-page](http://ambitionally.com/popupally/tutorials/#testing-page) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] There is a gap at the top of my page where PopupAlly is cut off?](https://wordpress.org/support/topic/there-is-a-gap-at-the-top-of-my-page-where-popupally-is-cut-off/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 6 months ago](https://wordpress.org/support/topic/there-is-a-gap-at-the-top-of-my-page-where-popupally-is-cut-off/#post-5383413) * Is the issue still happening? I visited your visit and the background overlay is not cut off and everything looks fine. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] It worked til I connected to AWeber](https://wordpress.org/support/topic/it-worked-til-i-connected-to-aweber/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 6 months ago](https://wordpress.org/support/topic/it-worked-til-i-connected-to-aweber/#post-5406688) * The site is in development mode, so only you can see it. I can only see the “ under construction” graphics. * Please try clearing cookies and/or use Private Browsing as shown in the tutorial to see if that helps: [http://ambitionally.com/popupally/tutorials/#testing-private](http://ambitionally.com/popupally/tutorials/#testing-private) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] The "enter your email" and "enter your name" doesn't appear](https://wordpress.org/support/topic/the-enter-your-email-and-enter-your-name-doesnt-appear/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 7 months ago](https://wordpress.org/support/topic/the-enter-your-email-and-enter-your-name-doesnt-appear/#post-5323942) * Hi Michael, * When I visited your site, the placeholder texts are showing. Can you confirm that you are still seeing the issue? * One of your plugins or theme is adding `` tags to a lot of the elements, which is preventing the exit-intent popup from activating. I recommend looking into the issue. * Robin * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] Number of inputs](https://wordpress.org/support/topic/number-of-inputs/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 7 months ago](https://wordpress.org/support/topic/number-of-inputs/#post-5338081) * The number of input is limited to 2 in the free version. You can have up to 3 inputs in PopupAlly Pro, and you can find more info here: [http://ambitionally.com/upgrading-to-popupally-pro/](http://ambitionally.com/upgrading-to-popupally-pro/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PopupAlly] popup stops working after i checked embedded signup](https://wordpress.org/support/topic/popup-stops-working-after-i-checked-embedded-signup/) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 7 months ago](https://wordpress.org/support/topic/popup-stops-working-after-i-checked-embedded-signup/#post-5360551) * The issue might be due to malformed HTML code in the text. We do not provide support for the free version, but I am happy to take a quick look. However, the website ([http://www.blogshi5.com](http://www.blogshi5.com)) is giving me an error (This website is temporarily unavailable, please try again later.) when I visited. Viewing 15 replies - 1 through 15 (of 134 total) 1 [2](https://wordpress.org/support/users/rli/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/rli/replies/page/3/?output_format=md) … [7](https://wordpress.org/support/users/rli/replies/page/7/?output_format=md) [8](https://wordpress.org/support/users/rli/replies/page/8/?output_format=md) [9](https://wordpress.org/support/users/rli/replies/page/9/?output_format=md) [→](https://wordpress.org/support/users/rli/replies/page/2/?output_format=md)