Title: rippleffect's Replies | WordPress.org --- # rippleffect [ ](https://wordpress.org/support/users/rippleffect/) * [Profile](https://wordpress.org/support/users/rippleffect/) * [Topics Started](https://wordpress.org/support/users/rippleffect/topics/) * [Replies Created](https://wordpress.org/support/users/rippleffect/replies/) * [Reviews Written](https://wordpress.org/support/users/rippleffect/reviews/) * [Topics Replied To](https://wordpress.org/support/users/rippleffect/replied-to/) * [Engagements](https://wordpress.org/support/users/rippleffect/engagements/) * [Favorites](https://wordpress.org/support/users/rippleffect/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 26 total) 1 [2](https://wordpress.org/support/users/rippleffect/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/rippleffect/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooPayments: Integrated WooCommerce Payments] Critical Error when updating to 10.6.0](https://wordpress.org/support/topic/critical-error-when-updating-to-10-6-0/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [3 months ago](https://wordpress.org/support/topic/critical-error-when-updating-to-10-6-0/#post-18854462) * Thanks for the response * I ended up downloading the zip file directly from my Woo Dashboard and installed it manually * Thanks and have a good day * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Storefront] Product conflict with Storefront Theme](https://wordpress.org/support/topic/product-conflict-with-storefront-theme-2/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [6 months, 1 week ago](https://wordpress.org/support/topic/product-conflict-with-storefront-theme-2/#post-18747874) * Seeing that others ([@travelavenger](https://wordpress.org/support/users/travelavenger/), [@richardpo](https://wordpress.org/support/users/richardpo/), [@coachmjp](https://wordpress.org/support/users/coachmjp/)) are/were having the same issues, is there a timeline as to when the theme will be looked at by the developers as to fix the current compatibility issues with WordPress v6.9? I see that [@travelavenger](https://wordpress.org/support/users/travelavenger/) was able to supply a fix on his end. Unfortunately, I don’t feel comfortable applying core fixes myself. * As to understand, I did try the above recommendations that were suggested. * Staging Site – I ended up using the [WPvivid plugin](https://wpvivid.com/) for this task. After creating the staging site, I disabled all plugins except for Woocommerce and still had the same issue (certain products not loading). While on the staging, I switched over to the twenty twenty-one theme and again, problem was fixed. * Note: For others who read this thread, I first tried the WP Staging plugin as suggested. Unfortunately, (in my instance), the WP Staging plugin did not work properly. * I also read in [@richardpo](https://wordpress.org/support/users/richardpo/) post that he was using CloudFlare CDN. I took the liberty of disabling/ removed Cloudflare. Meaning, Cloudflare is bypassed altogether. Unfortunately, I am still experiencing the same issues. * Update; * Based on [@coachmjp](https://wordpress.org/support/users/coachmjp/)’s suggestion, I turned off ‘Product Pagination” and this fixed the issue on being able to load the products. On the other hand, the menu is now broken on the front-end and the products affected are no longer showing up in the menu. I then switched over to the Twenty Twenty-One theme, and the menu was working properly again. * Any help to resolve, would be greatly appreciated. - This reply was modified 6 months, 1 week ago by [rippleffect](https://wordpress.org/support/users/rippleffect/). - This reply was modified 6 months, 1 week ago by [rippleffect](https://wordpress.org/support/users/rippleffect/). - This reply was modified 6 months, 1 week ago by [rippleffect](https://wordpress.org/support/users/rippleffect/). * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Storefront] Product conflict with Storefront Theme](https://wordpress.org/support/topic/product-conflict-with-storefront-theme-2/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [6 months, 2 weeks ago](https://wordpress.org/support/topic/product-conflict-with-storefront-theme-2/#post-18744940) * Hello, - **Anything common**, * The products are all simple products. I created a new product while all plugins were shut off and I’m still having the issue. While all plugins are still “off”, I then switched the theme to Twenty Twenty-One and the products loaded w/o issue. - **Fatal Error from WooCommerce**, * There are no fatal error logs to share - **Staging site**, * Any suggestions as to what I should use to do this? * I appreciate you taking the time to help. * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Storefront] Product conflict with Storefront Theme](https://wordpress.org/support/topic/product-conflict-with-storefront-theme-2/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [6 months, 2 weeks ago](https://wordpress.org/support/topic/product-conflict-with-storefront-theme-2/#post-18744855) * Yes. I can confirm that the issue still occurs when “ALL” plugins are deactivated except for WooCommerce and Storefront. This was the first troubleshooting I performed to determine it was a Theme conflict. * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Storefront] Product conflict with Storefront Theme](https://wordpress.org/support/topic/product-conflict-with-storefront-theme-2/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [6 months, 2 weeks ago](https://wordpress.org/support/topic/product-conflict-with-storefront-theme-2/#post-18744770) * Thanks Shahzeen, - System report – I posted a system report already, buts its being held for moderation. * Exact issue – I am no longer unable to Preview the product from the backend ( never loads) and if I select it as a customer from the frontend, it never loads. Here is an example of what eventually transpires from trying to load as a customer on the front end, * > Internal Server Error > The server encountered an internal error or misconfiguration and was unable > to complete your request. > Please contact the server administrator at [webmaster@xxxxx.com](https://wordpress.org/support/users/rippleffect/replies/webmaster@xxxxx.com?output_format=md) > to inform them of the time this error occurred, and the actions you performed > just before this error. > More information about this error may be available in the server error log. > Additionally, a 500 Internal Server Error error was encountered while trying > to use an ErrorDocument to handle the request. * I’m not sure of where to go to see where this error is occurring. Any guidance would be appreciated. * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Storefront] Product conflict with Storefront Theme](https://wordpress.org/support/topic/product-conflict-with-storefront-theme-2/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [6 months, 2 weeks ago](https://wordpress.org/support/topic/product-conflict-with-storefront-theme-2/#post-18744728) * System Status Report * ```wp-block-code ### WordPress Environment ###WordPress address (URL): [Redacted]Site address (URL): [Redacted]WC Version: 10.3.6Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.Action Scheduler Version: ✔ 3.9.3Log Directory Writable: ✔WP Version: 6.9WP Multisite: –WP Memory Limit: 512 MBWP Debug Mode: –WP Cron: ✔Language: en_USExternal object cache: ✔### Server Environment ###Server Info: ApacheServer Architecture: Linux 4.18.0-553.54.1.lve.el8.x86_64 x86_64PHP Version: 8.4.8PHP Post Max Size: 8 MBPHP Time Limit: 300PHP Max Input Vars: 1000cURL Version: 8.14.1OpenSSL/1.1.1wSUHOSIN Installed: –MySQL Version: 11.4.7-MariaDB-cll-lveMax Upload Size: 6 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔### Database ###[REDACTED]### Post Type Counts ###3d-flip-book: 7acf-field-group: 1attachment: 183custom_css: 2custom-css-js: 2customize_changeset: 15elementor_library: 13frm_form_actions: 1frm_styles: 1hurrytimer_countdown: 1is_search_form: 1nav_menu_item: 41oceanwp_library: 3oembed_cache: 8page: 41pdfposter: 1popupbuilder: 1post: 1postman_sent_mail: 1product: 33revision: 132rpt_pricing_table: 6shop_coupon: 18shop_order: 1003shop_order_refund: 9shop_subscription: 14tablepress_table: 43ultimate_slider: 8um_directory: 1um_form: 3wcct_countdown: 5wp_block: 1wp_global_styles: 1wp_navigation: 1wpforms: 2wppopups: 1### Security ###Secure connection (HTTPS): ✔Hide errors from visitors: ✔### Active Plugins (42) ###Add From Server: by Dion Hulse – 3.4.5Advanced Product Fields Extended for WooCommerce: by StudioWombat – 2.5Backuply: by Softaculous – 1.5.1Classic Widgets: by WordPress Contributors – 0.3Code Snippets: by Code Snippets Pro – 3.9.3Delete Expired Transients: by WebAware – 2.0.7Responsive Pricing Table: by WP Darko – 5.1.12WP Ghost Lite: by Hide My WP Ghost – 5.4.07Homepage Control: by WooThemes – 2.0.3Inactive Logout: by Inactive Logout – 3.6.0Kadence WooCommerce Email Designer: by Kadence WP – 1.5.18LiteSpeed Cache: by LiteSpeed Technologies – 7.6.2Loginizer: by Softaculous – 2.0.3Payment Methods by Product & Country for WooCommerce: by WPFactory – 1.8.3Proxy & VPN Blocker: by Proxy & VPN Blocker – 3.5.2Side Cart WooCommerce: by XootiX – 2.7.2Simple CAPTCHA Alternative with Cloudflare Turnstile: by Elliot SowersbyRelyWP – 1.35.0Storefront Add Slider: by Atlantis Themes – 0.4TablePress: by Tobias Bäthge – 3.2.5To Top: by Catch Plugins – 2.5.5Ultimate Member: by Ultimate Member – 2.11.0Ultimate Private Member Portal Lite: by Rakhitha Nimesh – 1.0Slider Ultimate: by Etoile Web Design – 2.2.8Ultimate Member - Block Disposable Email Domains: by Ultimate Member – 1.0.0Ultimate Member - Browser Detect: by Ultimate Member – 1.0Ultimate Member - Online: by Ultimate Member – 2.2.2User Activity Tracking and Log: by Moove Agency – 4.2.1User Login History: by Er Faiyaz Alam – 2.1.7Checkout with Cash App on WooCommerce: by The African Boss – 6.0.3.1Venmo PRO: by The African Boss – 3.0Checkout with Zelle on Woocommerce: by The African Boss – 4.1.1WooCommerce.com Update Manager: by Automattic – 1.0.3WooCommerce Checkout Manager PRO: by QuadLayers – 7.6.2WooCommerce Checkout Manager: by QuadLayers – 7.8.3WooPayments: by WooCommerce – 10.2.0WooCommerce Subscriptions: by WooCommerce – 8.1.0WooCommerce: by Automattic – 10.3.6Wordfence Security: by Wordfence – 8.1.3Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.4.0.3WP Content Copy Protection & No Right Click: by wp-buy – 3.6.5WP Extra File Types: by Davide Airaghi – 0.5.2WP Mail SMTP: by WP Mail SMTP – 4.7.1### Inactive Plugins (4) ###AAA Option Optimizer: by Joost de Valk – 1.5.1LitePay Merchant: by Litepay – 0.2Password Protect WordPress Lite: by BWPS – 1.9.12WPForce Logout: by Mini Plugins – 2.2.3### Dropin Plugins () ###object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)### Settings ###Legacy API Enabled: –Force SSL: ✔Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)subscription (subscription)variable (variable)variable subscription (variable-subscription)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: ✔Enforce Approved Product Download Directories: –HPOS feature enabled: –Order datastore: WC_Order_Data_Store_CPTHPOS data sync enabled: –Enabled Features: analyticsmarketplaceorder_attributionsite_visibility_badgeremote_loggingblueprintpoint_of_sale### Logging ###Enabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 daysLevel threshold: –Log directory size: 7 MB### WC Pages ###Shop base: ❌ Page visibility should be publicCart: ❌ Page not setCheckout: #145 - /checkout/ - Contains the [woocommerce_checkout] shortcodeMy account: #12 - /my-account/ - Contains the [woocommerce_my_account] shortcodeTerms and conditions: #4743 - /terms-and-conditions/### Theme ###Name: StorefrontVersion: 4.6.1Author URL: https://woocommerce.com/Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child themeTheme type: Classic themeWooCommerce Support: ✔### Templates ###Overrides: –### WooPayments ###Version: 10.2.0Connected to WPCOM: YesWPCOM Blog ID: 183742069Account ID: acct_1MilMBC0keFAAmrsPayment Gateway: EnabledTest Mode: DisabledEnabled APMs: cardWooPay: DisabledWooPay Incompatible Extensions: NoApple Pay / Google Pay: Enabled (checkout)Fraud Protection Level: basicMulti-currency: EnabledAuth and Capture: DisabledDocuments: DisabledLogging: Enabled### Subscriptions ###WCS_DEBUG: ✔ NoSubscriptions Mode: ✔ LiveSubscriptions Live URL: https://www.res4us.comSubscriptions-core Library Version: 8.3.0Subscription Statuses: wc-active: 7wc-cancelled: 7WooCommerce Account Connected: ✔ YesActive Product Key: ✔ YesReport Cache Enabled: ❌ NoCache Update Failures: ❌ 3 failure### Store Setup ###Country / State: United States (US) — New York### Subscriptions by Payment Gateway ###WooPayments: wc-active: 7wc-cancelled: 7### Payment Gateway Support ###WooPayments: productsrefundsmultiple_subscriptionssubscription_cancellationsubscription_payment_method_change_adminsubscription_payment_method_change_customersubscription_payment_method_changesubscription_reactivationsubscription_suspensionsubscriptionssubscription_amount_changessubscription_date_changestokenizationadd_payment_methodCash App: productsVenmo: productsZelle: products### Subscriptions Gifting ###Gifted Subscriptions Count: 0### Admin ###Enabled Features: activity-panelsanalyticsproduct-block-editorcouponscore-profilercustomize-storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-banneronboardingonboarding-taskspattern-toolkit-full-composabilityproduct-custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeDisabled Features: product-data-viewsexperimental-blocksexperimental-iapi-mini-cartexperimental-iapi-runtimecoming-soon-newsletter-templateminified-jsproduct-pre-publish-modalsettingsasync-product-editor-category-fieldproduct-editor-template-systemuse-wp-horizonrest-api-v4Daily Cron: ✔ Next scheduled: 2025-12-05 18:56:18 -05:00Options: ✔Notes: 267Onboarding: completed### Action Scheduler ###Canceled: 2Oldest: 2025-11-06 20:53:00 -0500Newest: 2025-11-11 16:36:36 -0500Complete: 1,996Oldest: 2025-11-04 10:27:15 -0500Newest: 2025-12-05 10:15:39 -0500Failed: 292Oldest: 2021-10-22 12:51:53 -0400Newest: 2025-12-04 16:41:03 -0500Pending: 22Oldest: 2025-12-05 10:45:07 -0500Newest: 2026-01-29 17:28:38 -0500### Status report information ###Generated at: 2025-12-05 10:23:21 -05:00 ``` * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Product conflict with Storefront Theme](https://wordpress.org/support/topic/product-conflict-with-storefront-theme/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [6 months, 2 weeks ago](https://wordpress.org/support/topic/product-conflict-with-storefront-theme/#post-18744693) * System Status Report * ```wp-block-code ### WordPress Environment ###WordPress address (URL): [Redacted]Site address (URL): [Redacted]WC Version: 10.3.6Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.Action Scheduler Version: ✔ 3.9.3Log Directory Writable: ✔WP Version: 6.9WP Multisite: –WP Memory Limit: 512 MBWP Debug Mode: –WP Cron: ✔Language: en_USExternal object cache: ✔### Server Environment ###Server Info: ApacheServer Architecture: Linux 4.18.0-553.54.1.lve.el8.x86_64 x86_64PHP Version: 8.4.8PHP Post Max Size: 8 MBPHP Time Limit: 300PHP Max Input Vars: 1000cURL Version: 8.14.1OpenSSL/1.1.1wSUHOSIN Installed: –MySQL Version: 11.4.7-MariaDB-cll-lveMax Upload Size: 6 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔### Database ###[REDACTED]### Post Type Counts ###3d-flip-book: 7acf-field-group: 1attachment: 183custom_css: 2custom-css-js: 2customize_changeset: 15elementor_library: 13frm_form_actions: 1frm_styles: 1hurrytimer_countdown: 1is_search_form: 1nav_menu_item: 41oceanwp_library: 3oembed_cache: 8page: 41pdfposter: 1popupbuilder: 1post: 1postman_sent_mail: 1product: 33revision: 132rpt_pricing_table: 6shop_coupon: 18shop_order: 1003shop_order_refund: 9shop_subscription: 14tablepress_table: 43ultimate_slider: 8um_directory: 1um_form: 3wcct_countdown: 5wp_block: 1wp_global_styles: 1wp_navigation: 1wpforms: 2wppopups: 1### Security ###Secure connection (HTTPS): ✔Hide errors from visitors: ✔### Active Plugins (42) ###Add From Server: by Dion Hulse – 3.4.5Advanced Product Fields Extended for WooCommerce: by StudioWombat – 2.5Backuply: by Softaculous – 1.5.1Classic Widgets: by WordPress Contributors – 0.3Code Snippets: by Code Snippets Pro – 3.9.3Delete Expired Transients: by WebAware – 2.0.7Responsive Pricing Table: by WP Darko – 5.1.12WP Ghost Lite: by Hide My WP Ghost – 5.4.07Homepage Control: by WooThemes – 2.0.3Inactive Logout: by Inactive Logout – 3.6.0Kadence WooCommerce Email Designer: by Kadence WP – 1.5.18LiteSpeed Cache: by LiteSpeed Technologies – 7.6.2Loginizer: by Softaculous – 2.0.3Payment Methods by Product & Country for WooCommerce: by WPFactory – 1.8.3Proxy & VPN Blocker: by Proxy & VPN Blocker – 3.5.2Side Cart WooCommerce: by XootiX – 2.7.2Simple CAPTCHA Alternative with Cloudflare Turnstile: by Elliot SowersbyRelyWP – 1.35.0Storefront Add Slider: by Atlantis Themes – 0.4TablePress: by Tobias Bäthge – 3.2.5To Top: by Catch Plugins – 2.5.5Ultimate Member: by Ultimate Member – 2.11.0Ultimate Private Member Portal Lite: by Rakhitha Nimesh – 1.0Slider Ultimate: by Etoile Web Design – 2.2.8Ultimate Member - Block Disposable Email Domains: by Ultimate Member – 1.0.0Ultimate Member - Browser Detect: by Ultimate Member – 1.0Ultimate Member - Online: by Ultimate Member – 2.2.2User Activity Tracking and Log: by Moove Agency – 4.2.1User Login History: by Er Faiyaz Alam – 2.1.7Checkout with Cash App on WooCommerce: by The African Boss – 6.0.3.1Venmo PRO: by The African Boss – 3.0Checkout with Zelle on Woocommerce: by The African Boss – 4.1.1WooCommerce.com Update Manager: by Automattic – 1.0.3WooCommerce Checkout Manager PRO: by QuadLayers – 7.6.2WooCommerce Checkout Manager: by QuadLayers – 7.8.3WooPayments: by WooCommerce – 10.2.0WooCommerce Subscriptions: by WooCommerce – 8.1.0WooCommerce: by Automattic – 10.3.6Wordfence Security: by Wordfence – 8.1.3Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.4.0.3WP Content Copy Protection & No Right Click: by wp-buy – 3.6.5WP Extra File Types: by Davide Airaghi – 0.5.2WP Mail SMTP: by WP Mail SMTP – 4.7.1### Inactive Plugins (4) ###AAA Option Optimizer: by Joost de Valk – 1.5.1LitePay Merchant: by Litepay – 0.2Password Protect WordPress Lite: by BWPS – 1.9.12WPForce Logout: by Mini Plugins – 2.2.3### Dropin Plugins () ###object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)### Settings ###Legacy API Enabled: –Force SSL: ✔Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)subscription (subscription)variable (variable)variable subscription (variable-subscription)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: ✔Enforce Approved Product Download Directories: –HPOS feature enabled: –Order datastore: WC_Order_Data_Store_CPTHPOS data sync enabled: –Enabled Features: analyticsmarketplaceorder_attributionsite_visibility_badgeremote_loggingblueprintpoint_of_sale### Logging ###Enabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 daysLevel threshold: –Log directory size: 7 MB### WC Pages ###Shop base: ❌ Page visibility should be publicCart: ❌ Page not setCheckout: #145 - /checkout/ - Contains the [woocommerce_checkout] shortcodeMy account: #12 - /my-account/ - Contains the [woocommerce_my_account] shortcodeTerms and conditions: #4743 - /terms-and-conditions/### Theme ###Name: StorefrontVersion: 4.6.1Author URL: https://woocommerce.com/Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child themeTheme type: Classic themeWooCommerce Support: ✔### Templates ###Overrides: –### WooPayments ###Version: 10.2.0Connected to WPCOM: YesWPCOM Blog ID: 183742069Account ID: acct_1MilMBC0keFAAmrsPayment Gateway: EnabledTest Mode: DisabledEnabled APMs: cardWooPay: DisabledWooPay Incompatible Extensions: NoApple Pay / Google Pay: Enabled (checkout)Fraud Protection Level: basicMulti-currency: EnabledAuth and Capture: DisabledDocuments: DisabledLogging: Enabled### Subscriptions ###WCS_DEBUG: ✔ NoSubscriptions Mode: ✔ LiveSubscriptions Live URL: https://www.res4us.comSubscriptions-core Library Version: 8.3.0Subscription Statuses: wc-active: 7wc-cancelled: 7WooCommerce Account Connected: ✔ YesActive Product Key: ✔ YesReport Cache Enabled: ❌ NoCache Update Failures: ❌ 3 failure### Store Setup ###Country / State: United States (US) — New York### Subscriptions by Payment Gateway ###WooPayments: wc-active: 7wc-cancelled: 7### Payment Gateway Support ###WooPayments: productsrefundsmultiple_subscriptionssubscription_cancellationsubscription_payment_method_change_adminsubscription_payment_method_change_customersubscription_payment_method_changesubscription_reactivationsubscription_suspensionsubscriptionssubscription_amount_changessubscription_date_changestokenizationadd_payment_methodCash App: productsVenmo: productsZelle: products### Subscriptions Gifting ###Gifted Subscriptions Count: 0### Admin ###Enabled Features: activity-panelsanalyticsproduct-block-editorcouponscore-profilercustomize-storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-banneronboardingonboarding-taskspattern-toolkit-full-composabilityproduct-custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeDisabled Features: product-data-viewsexperimental-blocksexperimental-iapi-mini-cartexperimental-iapi-runtimecoming-soon-newsletter-templateminified-jsproduct-pre-publish-modalsettingsasync-product-editor-category-fieldproduct-editor-template-systemuse-wp-horizonrest-api-v4Daily Cron: ✔ Next scheduled: 2025-12-05 18:56:18 -05:00Options: ✔Notes: 267Onboarding: completed### Action Scheduler ###Canceled: 2Oldest: 2025-11-06 20:53:00 -0500Newest: 2025-11-11 16:36:36 -0500Complete: 1,996Oldest: 2025-11-04 10:27:15 -0500Newest: 2025-12-05 10:15:39 -0500Failed: 292Oldest: 2021-10-22 12:51:53 -0400Newest: 2025-12-04 16:41:03 -0500Pending: 22Oldest: 2025-12-05 10:45:07 -0500Newest: 2026-01-29 17:28:38 -0500### Status report information ###Generated at: 2025-12-05 10:23:21 -05:00 ``` * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooPayments: Integrated WooCommerce Payments] Viewing payments error](https://wordpress.org/support/topic/viewing-payments-error-2/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [7 months ago](https://wordpress.org/support/topic/viewing-payments-error-2/#post-18725802) * Thanks for the response Shahzeen. As to ensure there were no conflicts, I had previously done your recommended troubleshooting prior to posting here on the public forum. I apologize for not specifying this sooner. Since then, I have determined there is a conflict occurring with Cloudflare’s CDN. The moment I removed Cloudflare’s nameservers from my dns and started pointing to my host again, the issues resolved. At this point, I understand that I need to reach out to Cloudflare. Is there anything I should be looking for that would help to try and resolve this? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooPayments: Integrated WooCommerce Payments] Viewing payments error](https://wordpress.org/support/topic/viewing-payments-error-2/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [7 months ago](https://wordpress.org/support/topic/viewing-payments-error-2/#post-18722417) * System Status Report * ```wp-block-code ### WordPress Environment ###WordPress address (URL): [Redacted]Site address (URL): [Redacted]WC Version: 10.3.5Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.Action Scheduler Version: ✔ 3.9.3Log Directory Writable: ✔WP Version: 6.8.3WP Multisite: –WP Memory Limit: 512 MBWP Debug Mode: –WP Cron: ✔Language: en_USExternal object cache: ✔### Server Environment ###Server Info: ApacheServer Architecture: Linux 4.18.0-553.54.1.lve.el8.x86_64 x86_64PHP Version: 8.1.32PHP Post Max Size: 8 MBPHP Time Limit: 300PHP Max Input Vars: 1000cURL Version: 8.14.1OpenSSL/1.1.1wSUHOSIN Installed: –MySQL Version: 11.4.7-MariaDB-cll-lveMax Upload Size: 6 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔### Database ###[REDACTED]### Post Type Counts ###3d-flip-book: 7acf-field-group: 1attachment: 177custom_css: 2custom-css-js: 2elementor_library: 13frm_form_actions: 1frm_styles: 1hurrytimer_countdown: 1is_search_form: 1nav_menu_item: 41oceanwp_library: 3oembed_cache: 8page: 39pdfposter: 1popupbuilder: 1post: 1postman_sent_mail: 1product: 31revision: 74rpt_pricing_table: 6shop_coupon: 18shop_order: 992shop_order_refund: 9shop_subscription: 14tablepress_table: 43ultimate_slider: 8um_directory: 1um_form: 3wcct_countdown: 5wp_block: 1wp_global_styles: 1wp_navigation: 1wpforms: 2wppopups: 1### Security ###Secure connection (HTTPS): ✔Hide errors from visitors: ✔### Active Plugins (42) ###Add From Server: by Dion Hulse – 3.4.5Advanced Product Fields Extended for WooCommerce: by StudioWombat – 2.5Backuply: by Softaculous – 1.5.0Classic Widgets: by WordPress Contributors – 0.3Code Snippets: by Code Snippets Pro – 3.8.2Delete Expired Transients: by WebAware – 2.0.7Responsive Pricing Table: by WP Darko – 5.1.12Homepage Control: by WooThemes – 2.0.3Inactive Logout: by Inactive Logout – 3.6.0Kadence WooCommerce Email Designer: by Kadence WP – 1.5.17LiteSpeed Cache: by LiteSpeed Technologies – 7.6.2Loginizer: by Softaculous – 2.0.3Password Protect WordPress Lite: by BWPS – 1.9.12Payment Methods by Product & Country for WooCommerce: by WPFactory – 1.8.3Proxy & VPN Blocker: by Proxy & VPN Blocker – 3.5.2Side Cart WooCommerce: by XootiX – 2.7.2Simple CAPTCHA Alternative with Cloudflare Turnstile: by Elliot SowersbyRelyWP – 1.35.0Storefront Add Slider: by Atlantis Themes – 0.4TablePress: by Tobias Bäthge – 3.2.5To Top: by Catch Plugins – 2.5.5Ultimate Member: by Ultimate Member – 2.10.6Ultimate Private Member Portal Lite: by Rakhitha Nimesh – 1.0Slider Ultimate: by Etoile Web Design – 2.2.8Ultimate Member - Block Disposable Email Domains: by Ultimate Member – 1.0.0Ultimate Member - Browser Detect: by Ultimate Member – 1.0Ultimate Member - Online: by Ultimate Member – 2.2.2User Activity Tracking and Log: by Moove Agency – 4.2.1User Login History: by Er Faiyaz Alam – 2.1.7Checkout with Cash App on WooCommerce: by The African Boss – 6.0.3.1Venmo PRO: by The African Boss – 3.0Checkout with Zelle on Woocommerce: by The African Boss – 4.1.1WooCommerce.com Update Manager: by Automattic – 1.0.3WooCommerce Checkout Manager PRO: by QuadLayers – 7.6.2WooCommerce Checkout Manager: by QuadLayers – 7.8.0WooPayments: by WooCommerce – 10.2.0WooCommerce Subscriptions: by WooCommerce – 8.0.0 (update to version 8.1.0 is available)WooCommerce: by Automattic – 10.3.5Wordfence Security: by Wordfence – 8.1.2Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.4.0.3WP Content Copy Protection & No Right Click: by wp-buy – 3.6.5WP Extra File Types: by Davide Airaghi – 0.5.2WP Mail SMTP: by WP Mail SMTP – 4.7.0### Inactive Plugins (4) ###AAA Option Optimizer: by Joost de Valk – 1.5.1LitePay Merchant: by Litepay – 0.2WPForce Logout: by Mini Plugins – 2.2.3WP Ghost Lite: by Hide My WP Ghost – 5.4.07### Dropin Plugins () ###object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)### Settings ###Legacy API Enabled: –Force SSL: ✔Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)subscription (subscription)variable (variable)variable subscription (variable-subscription)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: ✔Enforce Approved Product Download Directories: –HPOS feature enabled: –Order datastore: WC_Order_Data_Store_CPTHPOS data sync enabled: –Enabled Features: analyticsmarketplaceorder_attributionsite_visibility_badgeremote_loggingblueprintpoint_of_sale### Logging ###Enabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 daysLevel threshold: –Log directory size: 998 KB### WC Pages ###Shop base: ❌ Page visibility should be publicCart: ❌ Page not setCheckout: #145 - /checkout/ - Contains the [woocommerce_checkout] shortcodeMy account: #12 - /my-account/ - Contains the [woocommerce_my_account] shortcodeTerms and conditions: #4743 - /terms-and-conditions/### Theme ###Name: StorefrontVersion: 4.6.1Author URL: https://woocommerce.com/Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child themeTheme type: Classic themeWooCommerce Support: ✔### Templates ###Overrides: –### WooPayments ###Version: 10.2.0Connected to WPCOM: YesWPCOM Blog ID: 183742069Account ID: acct_1MilMBC0keFAAmrsPayment Gateway: EnabledTest Mode: DisabledEnabled APMs: cardWooPay: DisabledWooPay Incompatible Extensions: NoApple Pay / Google Pay: Enabled (checkout)Fraud Protection Level: basicMulti-currency: EnabledAuth and Capture: DisabledDocuments: DisabledLogging: Enabled### Subscriptions ###WCS_DEBUG: ✔ NoSubscriptions Mode: ✔ LiveSubscriptions Live URL: https://www.res4us.comSubscriptions-core Library Version: 8.3.0Subscription Statuses: wc-active: 7wc-cancelled: 7WooCommerce Account Connected: ✔ YesActive Product Key: ✔ YesReport Cache Enabled: ❌ NoCache Update Failures: ❌ 3 failure### Store Setup ###Country / State: United States (US) — New York### Subscriptions by Payment Gateway ###WooPayments: wc-active: 7wc-cancelled: 7### Payment Gateway Support ###WooPayments: productsrefundsmultiple_subscriptionssubscription_cancellationsubscription_payment_method_change_adminsubscription_payment_method_change_customersubscription_payment_method_changesubscription_reactivationsubscription_suspensionsubscriptionssubscription_amount_changessubscription_date_changestokenizationadd_payment_methodCash App: productsVenmo: productsZelle: products### Subscriptions Gifting ###Gifted Subscriptions Count: 0### Admin ###Enabled Features: activity-panelsanalyticsproduct-block-editorcouponscore-profilercustomize-storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-banneronboardingonboarding-taskspattern-toolkit-full-composabilityproduct-custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeDisabled Features: product-data-viewsexperimental-blocksexperimental-iapi-mini-cartexperimental-iapi-runtimecoming-soon-newsletter-templateminified-jsproduct-pre-publish-modalsettingsasync-product-editor-category-fieldproduct-editor-template-systemuse-wp-horizonrest-api-v4Daily Cron: ✔ Next scheduled: 2025-11-17 18:56:18 -05:00Options: ✔Notes: 266Onboarding: completed### Action Scheduler ###Canceled: 3Oldest: 2025-10-18 10:20:08 -0400Newest: 2025-11-11 16:36:36 -0500Complete: 2,108Oldest: 2025-10-21 02:07:09 -0400Newest: 2025-11-17 11:34:08 -0500Failed: 279Oldest: 2021-10-22 12:51:53 -0400Newest: 2025-11-13 10:18:52 -0500Pending: 24Oldest: 2025-11-17 11:51:36 -0500Newest: 2026-01-29 17:28:38 -0500### Status report information ###Generated at: 2025-11-17 11:34:34 -05:00 ``` * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooPayments: Integrated WooCommerce Payments] Viewing payments error](https://wordpress.org/support/topic/viewing-payments-error-2/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [7 months ago](https://wordpress.org/support/topic/viewing-payments-error-2/#post-18722409) * For example; * Here is a picture of the errors I see when selecting “Transactions” * [https://www.dropbox.com/scl/fi/rxsxyxd6q9uhjlxqp5gl7/IMG_1998.jpg?rlkey=57xt589dutthkaxddohz59sxp&st=n9baj1zb&dl=0](https://www.dropbox.com/scl/fi/rxsxyxd6q9uhjlxqp5gl7/IMG_1998.jpg?rlkey=57xt589dutthkaxddohz59sxp&st=n9baj1zb&dl=0) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Viewing payments error](https://wordpress.org/support/topic/viewing-payments-error/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [7 months ago](https://wordpress.org/support/topic/viewing-payments-error/#post-18718474) * System Status Report * ```wp-block-code ### WordPress Environment ###WordPress address (URL): [Redacted]Site address (URL): [Redacted]WC Version: 10.3.5Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.Action Scheduler Version: ✔ 3.9.3Log Directory Writable: ✔WP Version: 6.8.3WP Multisite: –WP Memory Limit: 512 MBWP Debug Mode: –WP Cron: ✔Language: en_USExternal object cache: ✔### Server Environment ###Server Info: ApacheServer Architecture: Linux 4.18.0-553.54.1.lve.el8.x86_64 x86_64PHP Version: 8.1.32PHP Post Max Size: 8 MBPHP Time Limit: 300PHP Max Input Vars: 1000cURL Version: 8.14.1OpenSSL/1.1.1wSUHOSIN Installed: –MySQL Version: 11.4.7-MariaDB-cll-lveMax Upload Size: 6 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔### Database ###[REDACTED]### Post Type Counts ###3d-flip-book: 7acf-field-group: 1attachment: 177custom_css: 2custom-css-js: 2elementor_library: 13frm_form_actions: 1frm_styles: 1hurrytimer_countdown: 1is_search_form: 1nav_menu_item: 41oceanwp_library: 3oembed_cache: 8page: 39pdfposter: 1popupbuilder: 1post: 1postman_sent_mail: 1product: 31revision: 74rpt_pricing_table: 6shop_coupon: 18shop_order: 988shop_order_refund: 9shop_subscription: 14tablepress_table: 43ultimate_slider: 8um_directory: 1um_form: 3wcct_countdown: 5wp_block: 1wp_global_styles: 1wp_navigation: 1wpforms: 2wppopups: 1### Security ###Secure connection (HTTPS): ✔Hide errors from visitors: ✔### Active Plugins (41) ###Add From Server: by Dion Hulse – 3.4.5Advanced Product Fields Extended for WooCommerce: by StudioWombat – 2.5Backuply: by Softaculous – 1.5.0Classic Widgets: by WordPress Contributors – 0.3Code Snippets: by Code Snippets Pro – 3.8.2Delete Expired Transients: by WebAware – 2.0.7Responsive Pricing Table: by WP Darko – 5.1.12Homepage Control: by WooThemes – 2.0.3Inactive Logout: by Inactive Logout – 3.6.0Kadence WooCommerce Email Designer: by Kadence WP – 1.5.17LiteSpeed Cache: by LiteSpeed Technologies – 7.6.2Loginizer: by Softaculous – 2.0.3Password Protect WordPress Lite: by BWPS – 1.9.12Payment Methods by Product & Country for WooCommerce: by WPFactory – 1.8.3Proxy & VPN Blocker: by Proxy & VPN Blocker – 3.5.2Side Cart WooCommerce: by XootiX – 2.7.2Simple CAPTCHA Alternative with Cloudflare Turnstile: by Elliot SowersbyRelyWP – 1.35.0Storefront Add Slider: by Atlantis Themes – 0.4TablePress: by Tobias Bäthge – 3.2.5To Top: by Catch Plugins – 2.5.5Ultimate Member: by Ultimate Member – 2.10.6Ultimate Private Member Portal Lite: by Rakhitha Nimesh – 1.0Slider Ultimate: by Etoile Web Design – 2.2.8Ultimate Member - Block Disposable Email Domains: by Ultimate Member – 1.0.0Ultimate Member - Browser Detect: by Ultimate Member – 1.0Ultimate Member - Online: by Ultimate Member – 2.2.2User Activity Tracking and Log: by Moove Agency – 4.2.1User Login History: by Er Faiyaz Alam – 2.1.7Checkout with Cash App on WooCommerce: by The African Boss – 6.0.3.1Venmo PRO: by The African Boss – 3.0Checkout with Zelle on Woocommerce: by The African Boss – 4.1.1WooCommerce.com Update Manager: by Automattic – 1.0.3WooCommerce Checkout Manager PRO: by QuadLayers – 7.6.2WooCommerce Checkout Manager: by QuadLayers – 7.8.0WooPayments: by WooCommerce – 10.2.0WooCommerce Subscriptions: by WooCommerce – 8.0.0WooCommerce: by Automattic – 10.3.5Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.4.0.3WP Content Copy Protection & No Right Click: by wp-buy – 3.6.5WP Extra File Types: by Davide Airaghi – 0.5.2WP Mail SMTP: by WP Mail SMTP – 4.7.0### Inactive Plugins (5) ###AAA Option Optimizer: by Joost de Valk – 1.5.1LitePay Merchant: by Litepay – 0.2Wordfence Security: by Wordfence – 8.1.2WPForce Logout: by Mini Plugins – 2.2.3WP Ghost Lite: by Hide My WP Ghost – 5.4.07### Dropin Plugins () ###object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)### Settings ###Legacy API Enabled: –Force SSL: ✔Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)subscription (subscription)variable (variable)variable subscription (variable-subscription)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: ✔Enforce Approved Product Download Directories: –HPOS feature enabled: –Order datastore: WC_Order_Data_Store_CPTHPOS data sync enabled: –Enabled Features: analyticsmarketplaceorder_attributionsite_visibility_badgeremote_loggingblueprintpoint_of_sale### Logging ###Enabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 daysLevel threshold: –Log directory size: 190 KB### WC Pages ###Shop base: ❌ Page visibility should be publicCart: ❌ Page not setCheckout: #145 - /checkout/ - Contains the [woocommerce_checkout] shortcodeMy account: #12 - /my-account/ - Contains the [woocommerce_my_account] shortcodeTerms and conditions: #4743 - /terms-and-conditions/### Theme ###Name: StorefrontVersion: 4.6.1Author URL: https://woocommerce.com/Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child themeTheme type: Classic themeWooCommerce Support: ✔### Templates ###Overrides: –### WooPayments ###Version: 10.2.0Connected to WPCOM: YesWPCOM Blog ID: 183742069Account ID: acct_1MilMBC0keFAAmrsPayment Gateway: EnabledTest Mode: DisabledEnabled APMs: cardWooPay: DisabledWooPay Incompatible Extensions: NoApple Pay / Google Pay: Enabled (checkout)Fraud Protection Level: basicMulti-currency: EnabledAuth and Capture: DisabledDocuments: DisabledLogging: Enabled### Subscriptions ###WCS_DEBUG: ✔ NoSubscriptions Mode: ✔ LiveSubscriptions Live URL: https://www.res4us.comSubscriptions-core Library Version: 8.3.0Subscription Statuses: wc-active: 7wc-cancelled: 7WooCommerce Account Connected: ✔ YesActive Product Key: ✔ YesReport Cache Enabled: ❌ NoCache Update Failures: ❌ 3 failure### Store Setup ###Country / State: United States (US) — New York### Subscriptions by Payment Gateway ###WooPayments: wc-active: 7wc-cancelled: 7### Payment Gateway Support ###WooPayments: productsrefundsmultiple_subscriptionssubscription_cancellationsubscription_payment_method_change_adminsubscription_payment_method_change_customersubscription_payment_method_changesubscription_reactivationsubscription_suspensionsubscriptionssubscription_amount_changessubscription_date_changestokenizationadd_payment_methodCash App: productsVenmo: productsZelle: products### Subscriptions Gifting ###Gifted Subscriptions Count: 0### Admin ###Enabled Features: activity-panelsanalyticsproduct-block-editorcouponscore-profilercustomize-storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-banneronboardingonboarding-taskspattern-toolkit-full-composabilityproduct-custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeDisabled Features: product-data-viewsexperimental-blocksexperimental-iapi-mini-cartexperimental-iapi-runtimecoming-soon-newsletter-templateminified-jsproduct-pre-publish-modalsettingsasync-product-editor-category-fieldproduct-editor-template-systemuse-wp-horizonrest-api-v4Daily Cron: ✔ Next scheduled: 2025-11-13 18:56:18 -05:00Options: ✔Notes: 265Onboarding: completed### Action Scheduler ###Canceled: 3Oldest: 2025-10-18 10:20:08 -0400Newest: 2025-11-11 16:36:36 -0500Complete: 2,083Oldest: 2025-10-21 02:07:09 -0400Newest: 2025-11-13 11:51:18 -0500Failed: 279Oldest: 2021-10-22 12:51:53 -0400Newest: 2025-11-13 10:18:52 -0500Pending: 24Oldest: 2025-11-13 12:25:10 -0500Newest: 2026-01-29 17:28:38 -0500### Status report information ###Generated at: 2025-11-13 12:10:59 -05:00 ``` * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Viewing payments error](https://wordpress.org/support/topic/viewing-payments-error/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [7 months ago](https://wordpress.org/support/topic/viewing-payments-error/#post-18718467) * For example; * Here is a picture of the errors I see when selecting “Transactions” * [https://www.dropbox.com/scl/fi/rxsxyxd6q9uhjlxqp5gl7/IMG_1998.jpg?rlkey=57xt589dutthkaxddohz59sxp&st=n9baj1zb&dl=0](https://www.dropbox.com/scl/fi/rxsxyxd6q9uhjlxqp5gl7/IMG_1998.jpg?rlkey=57xt589dutthkaxddohz59sxp&st=n9baj1zb&dl=0) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin] Registration / Profile](https://wordpress.org/support/topic/registration-profile/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [10 months ago](https://wordpress.org/support/topic/registration-profile/#post-18605753) * Hello [@ultimatemembersupport](https://wordpress.org/support/users/ultimatemembersupport/), * Seeing that another user like @bubbleck is having the same issues with “**User fields not showing after saving profile**“, will this be something that is looked at from the developers end to hopefully resolve sooner than later? * To clarify, I tried all of the troubleshooting that [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) gave to [@bubbleck](https://wordpress.org/support/users/bubbleck/) and I was unsuccessful as well * ————- * To look for alternate solutions to the plugin’s initial problems, I came across** Browser Detect** in the articles under **Basic Extensions**. I thought that this may be a viable solution. Unfortunately, this arose more issues. * On 8/15/25, I downloaded the “**UM Extended**” plugin zip file directly from Github and installed it onto my admin panel using ([https://github.com/ultimatemember/Extended](https://github.com/ultimatemember/Extended)). I was then able to select and activate both Basic Extensions, **User Meta Shortcode**&** Browser Detect**. I then made sure to follow all of the instructions from the articles given on [User Meta Shortcode](https://docs.ultimatemember.com/article/1673-user-meta-shortcode)& User [Browser Detect](https://docs.ultimatemember.com/article/1664-user-browser-detect). ** Issue**, * After activating the Browser Detect extension (Dashboard > UM Extended > Browser Detect > Learn More > Activate), I headed over to the Registration Form to add the new predefined fields. Unfortunately, I am unable to see the “new” Predefined Fields within the Field Manager, 1. User IP Address  2. User Operating System  3. User Web Browser * WordPress, Ultimate Member and all other plugins are up to date. As I’ve said prior. I’ve deactivated plugins, I’ve ensured there is no browser caching issues and even switched out themes to try and resolve. * If I’m missing something, please let me know. Otherwise, any help to get this resolved would be greatly appreciative. This coming from a user who’s been using this Plugin for many years now and, love it! * Based on my initial issue, is there a way to use the meta key that was created from the custom short code field on the Registration form so that it can be used to capture data onto the profile form? * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin] Registration / Profile](https://wordpress.org/support/topic/registration-profile/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [10 months, 1 week ago](https://wordpress.org/support/topic/registration-profile/#post-18599634) * Thanks for the response [@aswingiri](https://wordpress.org/support/users/aswingiri/)‘” * I’m actually trying to add and pull multiple fields to the Profile. I was only using the “IP Address” as one example. As a side note, I added your code snippet to see if it works and it does not. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin] Registration / Profile](https://wordpress.org/support/topic/registration-profile/) * Thread Starter [rippleffect](https://wordpress.org/support/users/rippleffect/) * (@rippleffect) * [10 months, 1 week ago](https://wordpress.org/support/topic/registration-profile/#post-18599418) * Thanks [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) * I added it here on my own post for your convenience. * In addition, * **User fields not showing after saving profile** * Been using this plugin for over 5 years now. All cache is disabled for UM pages. To confirm its not a Theme issue, I reverted from Storefront to Twenty Twenty- one. Still no luck. To confirm it’s not a cache or plugin conflict, I disabled all plugins. Still no luck. I can confirm that all of my original fields that were there from prior are still visible on the **View Profile** page. For me, It’s specifically happening on “new” entries. * I can also confirm that the **Visibility **and **Privacy **options under **Edit Field** in the Registration Form are not working as intended either. Example: if I change **Privacy **from “**Everyone**” to “**Only specific member roles**“, choose “**Administrator**” and then “**Update**“, I can still view the fields from the front-end of the Registration Form from a non admin role using a totally different device. - This reply was modified 10 months, 1 week ago by [rippleffect](https://wordpress.org/support/users/rippleffect/). 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