Forum Replies Created

Viewing 15 replies - 16 through 30 (of 423 total)
  • Plugin Author redpixelstudios

    (@redpixelstudios)

    There should be nothing preventing the usage of custom post types, unless the post type is not public. RPS Include Content uses get_blog_post and get_post, so it is only subject to the constraints of those functions.

    Just to confirm, we tested the scenario by creating a custom post type, adding a post of that type and including it on a page. Perhaps there is some restriction that is preventing the post from being returned when accessed by get_blog_post or get_post.

    Plugin Author redpixelstudios

    (@redpixelstudios)

    It sounds like the permissions which allow or deny file creation may have changed since before the creation of the third site. Would you or your hosting provider be able to check the permissions to make certain WordPress has write permissions to the directory where the sitemaps are located?

    Plugin Author redpixelstudios

    (@redpixelstudios)

    Normally we would suggest that you simply disable the plugin associated with the conflicting script or deregister it. However, the script seems to be part of the theme and doesn’t appear to be registered using conventional methods. So your best recourse is to ask the question of your theme developer. They may be able to point you to a specific setting or method to disable prettyphoto.

    Plugin Author redpixelstudios

    (@redpixelstudios)

    The behavior you are seeing is not native to RPS Image Gallery. In reviewing the referenced page, it seems there is another lightbox plugin running and is taking over.

    Based on a cursory review of the source code, it seems that prettyphoto is being loaded by the Visual Composer plugin (probably bundled with your theme). If you are able to disable prettyphoto, then the problem will likely go away.

    Plugin Author redpixelstudios

    (@redpixelstudios)

    You should be able to simply reactivate the Goodnews theme and reactivate any inactive Widgets (since Twenty Seventeen) does not likely have the same sidebars as Goodnews does. There may be some additional measures that you can undertake to restore the settings but that would be the purview of the theme developer, so you might reach out to them.

    So it does seem there is an incompatibility between RPS Image Gallery and the Goodnews theme. Perhaps the theme developer can also help you in that regard since we do not have access to the theme.

    We hope you are able to get everything worked out. Let us know if you need anything else.

    Plugin Author redpixelstudios

    (@redpixelstudios)

    Which theme was active when you activated RPS Image Gallery and Redux Framework; the original theme, the secondary theme or Twenty Seventeen?

    Plugin Author redpixelstudios

    (@redpixelstudios)

    We may have an idea of what is going on. By default RPS Image Gallery does not load supporting scripts unless the Redux Framework plugin is activated. This prevents the bundled scripts from conflicting with those added by other themes and/or plugins. Try installing Redux Framework and activating it along with RPS Image Gallery.

    Plugin Author redpixelstudios

    (@redpixelstudios)

    Based on the reported results after having disabled all plugins except RPS Image Gallery, we would guess there is an incompatibility with the Goodnews theme. The same could be true for the other theme though the only way to know for sure is for us to be able to test it. What is the other theme you tried? Is it one available on WordPress.org? If so, let us know the theme name (and provide a link to it). If not, would you mind trying a theme that ships with WordPress such as Twenty Seventeen?

    Plugin Author redpixelstudios

    (@redpixelstudios)

    It seems there are some validation issues with the site code that may need to be addressed first, though you might not have to resolve them to successfully troubleshoot the problem. You can see some of these by using validator.w3.org. Perhaps updating your theme and plugins to the latest versions will correct some of the issues, but it might be necessary to dig into the code directly to get things lined out.

    That being said, the typical cause for RPS Image Gallery not functioning properly is that fancybox is not able to load due to a JavaScript error higher up on the page or the fact that another version of fancybox is loading from another source.

    You may want to try and find out if the compatibility issue is between RPS Image Gallery and your theme or other plugins through the process of elimination. It takes a little time but can be as easy as disabling all plugins except for RPS Image Gallery, then seeing if problem persists. If it does, then that would be a good indicator to reach out to the theme developer for support. If not, then you would need to activate plugins one (or a few) at a time until the problem resurfaced.

    We hope this information helps in your efforts.

    Plugin Author redpixelstudios

    (@redpixelstudios)

    We are marking this topic as resolved since it has been a while since the last exchange. Feel free to contact us again if you need further assistance.

    Plugin Author redpixelstudios

    (@redpixelstudios)

    We are going to go ahead and mark this topic as resolved, but feel free to reach out to us if you need further assistance with RPS Image Gallery.

    Plugin Author redpixelstudios

    (@redpixelstudios)

    You definitely have the code added properly, though it looks like we need to adjust the priority of the new value like so:

    .rps-image-gallery .gallery-item .gallery-icon {
         padding: 1.5% !important;
    }

    So essentially the only difference from the CSS provided previously is the addition of !important just after the padding value.

    Plugin Author redpixelstudios

    (@redpixelstudios)

    Probably the easiest way to accomplish it is to override the CSS properties associated with the spacing. Try adding the following to your custom CSS:

    .rps-image-gallery .gallery-item .gallery-icon {
         padding: 1.5%;
    }

    Let us know if you need further assistance. Cheers!

    Plugin Author redpixelstudios

    (@redpixelstudios)

    No problem. We can have a look at your site if necessary, but first it would be prudent for us to setup a test environment of our own to see if we can replicate the issue.

    What we would need from you initially is a copy of the Tabs extension (plugin) so we can install it in our test environment along with the most recent copy of RPS Include Content.

    Is the Tabs plugin something that can be downloaded from WordPress.org or can you provide us with a link to download it?

    Plugin Author redpixelstudios

    (@redpixelstudios)

    It is possible that the Tabs extension is also filtering the content. The only way to be sure is to install the Tabs extension and attempt to duplicate the issue so we can discover the cause. Could you provide us with a link to access the Tabs extension?

Viewing 15 replies - 16 through 30 (of 423 total)