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  • RaCeR—X

    (@racer-x-2)

    THe only agent i have is the default agent— and its “active” is that agent only linked to a single WordPress user? Is it linked via email address?

    RaCeR—X

    (@racer-x-2)

    I only have the single agent version…. I just need to be able to create a user in WordPress with a limited role like subscriber or author or editor. (so they don’t damage anything) that will be able to interact with the Lively Chat visitors. Right now as it is, Lively Chat requires a user to have an “Administrator” role to be able to conduct conversations with the Lively CHat visitors…

    RaCeR—X

    (@racer-x-2)

    I have the same problem- I need to be able to allow a person with “Editor” or non-administrator WordPress role to be able to communicate with the Lively Chat users.

    I have checked the “Lively Chat Access” for the user in question. If I change that user to any other role in WordPress other than “Administrator”, they can access Lively Chat, but the never see the green circle and user names to initiate live chats. As soon as I change that role to a WordPress “Administrator” they can then see the users and reply to chats.

    I have to be able to allow a receptionist to monitor the Lively Chats so they can respond in a timely manner. Of course I can not allow them to have WordPress “Administrator” access.

    I changed line 70 of the lively-chat-support/shared/includes/functions.php file to:

    FROM:
    } else if (LIVELYCHATSUPPORT_ADMIN == true) {

    TO:

    } else if (current_user_can(“can_livelychatsupport”)) {

    But it still does not work. Once I change them back to “Administrator” everything works…

    HERES MY ENVIRONMENT:
    Lively CHat Version 1.0.41
    Wordpress Version: 4.2.1

Viewing 3 replies - 1 through 3 (of 3 total)