Robin
Forum Replies Created
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Hi Juan,
Great, that worked and seems to have fixed the issue with not being able to enable the Hello Elementor integration plugin.
Thank you for helping and being so quick and professional.
Thanks,
Robin
Hey Juan,
Thanks for the response and for taking a look at this for me, I did try and download the updated extension using the link but it brought up a 403 error so I couldn’t download it. I also had one of your tech team contact me so have also told him about the issue of not being able to download the update.
Appreciate you’re dealing with this.
Thanks,
Robin
Hi Juan,
I did create a ticket but haven’t heard anything from anyone, strange how your support for the free plugin is quicker than the paid support?
My ticket id number #298934
Thanks,
Robin
Hi Juan,
Here is a cut down version of our system info (If you need more info, could you message me directly) :
WordPress version5.8.3
PHP 7.4Advanced Post Manager version 4.5.1
Dynamic Visibility for Elementor version 4.1.2
Elementor Pro version 3.6.2
Elementor version 3.5.5
Essential Addons for Elementor – Pro version 5.0.6
Essential Addons for Elementor version 5.0.8
Event Tickets Plus version 5.3.3
Event Tickets version 5.2.4
The Events Calendar PRO version 5.12.1
The Events Calendar: Virtual Events version 1.8.1
The Events Calendar: Filter Bar version 5.2.1
The Events Calendar version 5.14.0.1Network Plugins-MU Plugins-ThemeHello Elementor ChildMultisite-Views V2 StatusEnabledSettings
Hey Juan,
Thanks for the quick response!
I have disabled the “Event Tickets Extension: Hello Elementor compatibility” plugin and am now able to enable the “Event Tickets” without crashing the site.
Won’t disabling “Event Tickets Extension: Hello Elementor compatibility” this cause issues with Elementor?
Thanks,
Robin
Great, thanks for the heads-up, all seems to be working now with the recommended file change, thanks Alexandre
Hi Kenil,
The cron won’t actually run, so it’s permanently at the top of the cron schedule. Even if you try and force it to run, it won’t. So our server company are saying it might slow down our server everytime it requests to run but is unable to. For now we have changed the cron to run weekly, so that it doesn’t request so often.
Hope this helps.
Regards,