Title: Kai's Replies | WordPress.org

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# Kai

  [  ](https://wordpress.org/support/users/prokai/)

 *   [Profile](https://wordpress.org/support/users/prokai/)
 *   [Topics Started](https://wordpress.org/support/users/prokai/topics/)
 *   [Replies Created](https://wordpress.org/support/users/prokai/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/prokai/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/prokai/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/prokai/engagements/)
 *   [Favorites](https://wordpress.org/support/users/prokai/favorites/)

 Search replies:

## Forum Replies Created

Viewing 11 replies - 1 through 11 (of 11 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Centrora WordPress Security™] I can't delete items in IP management](https://wordpress.org/support/topic/i-cant-delete-items-in-ip-management/)
 *  Plugin Author [Kai](https://wordpress.org/support/users/prokai/)
 * (@prokai)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/i-cant-delete-items-in-ip-management/#post-4902690)
 * It seems some of the IP can be deleted and some couldn’t. I will check the issue
   and release it in the new version ASAP. Thanks for the information. =)
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Centrora WordPress Security™] Can't login from Centrora portal](https://wordpress.org/support/topic/cant-login-from-centrora-portal/)
 *  Plugin Author [Kai](https://wordpress.org/support/users/prokai/)
 * (@prokai)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/cant-login-from-centrora-portal/#post-4820119)
 * Alright, will check your account afterwards, cheers.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Centrora WordPress Security™] Can't login from Centrora portal](https://wordpress.org/support/topic/cant-login-from-centrora-portal/)
 *  Plugin Author [Kai](https://wordpress.org/support/users/prokai/)
 * (@prokai)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/cant-login-from-centrora-portal/#post-4820070)
 * Hi b8europe,
    I noticed that my colleague has fixed the issue for you. Its caused
   by the protocol problem http/https. We have fixed this issue for you, you can
   now enjoy using Centrora Panel to manage your websites.
 * Please do let us know, if you still experience any problem.
 * Happy Easter
    Kai
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Centrora WordPress Security™] Can't login from Centrora portal](https://wordpress.org/support/topic/cant-login-from-centrora-portal/)
 *  Plugin Author [Kai](https://wordpress.org/support/users/prokai/)
 * (@prokai)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/cant-login-from-centrora-portal/#post-4820069)
 * Hi b8europe,
    It’s mainly because the information provided isn’t correct. Have
   you enter your domain URL correctly on Centrora Panel? Note: – did you include‘
   www.’ if you have ‘www.’ on your doamin url? – check if your domain url is ‘http’
   or ‘https’? – Is your username entered correctly? – everytime you try to add 
   a website, the private key is different, even the URL is the same.
 * If this still doesn’t work, please do let me know, I will help you have a look.
   Happy Easter!
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Centrora WordPress Security™] compatibility with UpdraftPlus Backup/Restore migration](https://wordpress.org/support/topic/compatibility-with-updraftplus-backuprestore-migration/)
 *  Plugin Author [Kai](https://wordpress.org/support/users/prokai/)
 * (@prokai)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/compatibility-with-updraftplus-backuprestore-migration/#post-4391890)
 * Ok, can you send the log errors to [info@protect-website.com](https://wordpress.org/support/users/prokai/replies/info@protect-website.com?output_format=md)?
   Thank you
 * Cheers 🙂
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Centrora WordPress Security™] compatibility with UpdraftPlus Backup/Restore migration](https://wordpress.org/support/topic/compatibility-with-updraftplus-backuprestore-migration/)
 *  Plugin Author [Kai](https://wordpress.org/support/users/prokai/)
 * (@prokai)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/compatibility-with-updraftplus-backuprestore-migration/#post-4391887)
 * Hi dormaj,
 * Please do check if the PDO class is turned on or not?
 * If it isn’t, you can check for our solution here about PDO class.
    [https://www.protect-website.com/fatal-error-class-pdo-not-found/](https://www.protect-website.com/fatal-error-class-pdo-not-found/)
 * Best Wishes
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Centrora WordPress Security™] Dashboard error](https://wordpress.org/support/topic/dashboard-error-10/)
 *  Plugin Author [Kai](https://wordpress.org/support/users/prokai/)
 * (@prokai)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/dashboard-error-10/#post-4339547)
 * Hi mcerro,
 * It seems like your CSS and Javascript can’t be loaded, can you please open a 
   ticket [here](https://www.protect-website.com/support-center/) we need a temporary
   admin access to check the issue for you.
 * Cheers
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Centrora WordPress Security™] admin email mapping not working](https://wordpress.org/support/topic/admin-email-mapping-not-working/)
 *  Plugin Author [Kai](https://wordpress.org/support/users/prokai/)
 * (@prokai)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/page/2/#post-4197978)
 * [@ad4msan](https://wordpress.org/support/users/ad4msan/) & [@dormaj](https://wordpress.org/support/users/dormaj/)
 * Regarding to the save button issue. May I know what browser and OS are you using?
 * [@dormaj](https://wordpress.org/support/users/dormaj/),
 * We will add a load default email button in the next version, so you can load 
   the default admin email into the list.
 * Cheers
    Kai _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures).]_
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Centrora WordPress Security™] admin email mapping not working](https://wordpress.org/support/topic/admin-email-mapping-not-working/)
 *  Plugin Author [Kai](https://wordpress.org/support/users/prokai/)
 * (@prokai)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197968)
 * Hi ad4msan,
 * We figured out the problem with it. Just be patient for our next update, that
   will fixed this issue. By the way, you don’t have to do anything about it, we
   will make OSE Firewall compatible with that plugin.
 * Cheers
    Kai _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures).]_
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Centrora WordPress Security™] admin email mapping not working](https://wordpress.org/support/topic/admin-email-mapping-not-working/)
 *  Plugin Author [Kai](https://wordpress.org/support/users/prokai/)
 * (@prokai)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197954)
 * Hi ad4msan,
 * one more steps for you, please provide us the meta_key value:
    1.) go to phpmyadmin
   2.) find this table: ‘wp_usermeta’ 3.) find the meta_value with value like this:
   a:1:{s:13:”administrator”;b:1;} 4.) tell us the value of the meta_key in this
   row e.g. by default, WordPress’s meta_key is ‘wp_capabilities’ and its value 
   is a:1:{s:13:”administrator”;b:1;}
 * we are getting close to the solution, once you get us the meta_key value 🙂 Thanks
   for your help.
 * Cheers
    Kai _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures).]_
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Centrora WordPress Security™] admin email mapping not working](https://wordpress.org/support/topic/admin-email-mapping-not-working/)
 *  Plugin Author [Kai](https://wordpress.org/support/users/prokai/)
 * (@prokai)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/admin-email-mapping-not-working/#post-4197950)
 * Hi dormaj & ad4msan,
 * We are working on these issue. To help us better investigate the issues, can 
   you please do either the following:
    go to the link below, follow the steps inside,
   [https://www.protect-website.com/using-firebug-report-bugs/](https://www.protect-website.com/using-firebug-report-bugs/)
 * OR
 * go to our support center [here](https://www.protect-website.com/support-center/),
   open a ticket and provide us a temporary WordPress Adminitrator account for us,
   so that we can check and resolve the issue asap.
 * We really appreciate your contributions on these, which help us making a better
   OSE Firewall and provide best services to you. Thanks 🙂
 * Cheers
    Kai _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures).]_

Viewing 11 replies - 1 through 11 (of 11 total)