Title: popupshelp's Replies | WordPress.org --- # popupshelp [ ](https://wordpress.org/support/users/popupshelp/) * [Profile](https://wordpress.org/support/users/popupshelp/) * [Topics Started](https://wordpress.org/support/users/popupshelp/topics/) * [Replies Created](https://wordpress.org/support/users/popupshelp/replies/) * [Reviews Written](https://wordpress.org/support/users/popupshelp/reviews/) * [Topics Replied To](https://wordpress.org/support/users/popupshelp/replied-to/) * [Engagements](https://wordpress.org/support/users/popupshelp/engagements/) * [Favorites](https://wordpress.org/support/users/popupshelp/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/users/popupshelp/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/popupshelp/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] Can’t add an image to mobile pop-up](https://wordpress.org/support/topic/cant-add-an-image-to-mobile-pop-up/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [4 years, 12 months ago](https://wordpress.org/support/topic/cant-add-an-image-to-mobile-pop-up/#post-14459173) * As we didn’t hear any reply in last weeks, I can assume that you resolved the issue. * Feel free to open a new topic if I am wrong! Thank you 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] Front page is HTML and rest are wordpress based](https://wordpress.org/support/topic/front-page-is-html-and-rest-are-wordpress-based/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [4 years, 12 months ago](https://wordpress.org/support/topic/front-page-is-html-and-rest-are-wordpress-based/#post-14459166) * As we didn’t hear any reply in last month, I can assume that you resolved the issue. * Feel free to open a new topic if I am wrong! Thank you 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] pop up does not show any more](https://wordpress.org/support/topic/pop-up-does-not-show-any-more/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [4 years, 12 months ago](https://wordpress.org/support/topic/pop-up-does-not-show-any-more/#post-14448975) * Hello [@jarmuzek](https://wordpress.org/support/users/jarmuzek/) , * We’ve just checked your site and your popup – it is working properly, showing up according to Display Rules that you have set for the given popup. Please make sure you are checking/testing your site and popup from the clean browser when you are testing if the popup is showing up correctly. * Regarding subscription alerts via email, such a thing is possible if you are using follow.it as an email provider, you just have to enable that in the Publishing > Settings > Alerts section. * Kind regards, MyPopUps Support Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] Can’t add an image to mobile pop-up](https://wordpress.org/support/topic/cant-add-an-image-to-mobile-pop-up/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [5 years ago](https://wordpress.org/support/topic/cant-add-an-image-to-mobile-pop-up/#post-14365278) * Hello bisserjeta, * The image upload issue should be resolved. Resizing of the images while preserving proportions will be possible in one of the upcoming updates. Until then you can set the exact pixel width and height in the Size Pos menu tab of the image element. * Kind regards, * MyPopUps Support Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] Mobile Popup is not showing](https://wordpress.org/support/topic/mobile-popup-is-not-showing/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [5 years ago](https://wordpress.org/support/topic/mobile-popup-is-not-showing/#post-14352753) * Hello Giri, * Currently, there is a minor issue with the display rules and the temporary solution for your case is to uncheck ” after visitor has visited 2 pages” and leave just: * After 30 seconds After visitor scrolled down 100% on the page * The team is working to permanently fix the issue. * Kind regards, * MyPopUps Support * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] Front page is HTML and rest are wordpress based](https://wordpress.org/support/topic/front-page-is-html-and-rest-are-wordpress-based/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [5 years, 1 month ago](https://wordpress.org/support/topic/front-page-is-html-and-rest-are-wordpress-based/#post-14292817) * Hello [@lexforti](https://wordpress.org/support/users/lexforti/) , * In such cases you can place the popup code manually in the section of your site or page: * Navigate to “Integrate it” screen of your popup on mypopups.com, select “Any other HTML site” as a platform – the popup code will appear at the bottom of that page. Use that code and insert it in the section of the site/page, so that it is visible upon front-end page inspection. * If done properly, it should fix the problem. * Kind regards, * MyPopUps Support Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] How to change provider to Send In Blue](https://wordpress.org/support/topic/how-to-change-provider-to-send-in-blue/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [5 years, 1 month ago](https://wordpress.org/support/topic/how-to-change-provider-to-send-in-blue/#post-14292446) * We didn’t hear anything from you in the last few days. We assume that the issue is fixed, so we’re closing this topic. * If this is not the case please open a new thread. Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] How to change provider to Send In Blue](https://wordpress.org/support/topic/how-to-change-provider-to-send-in-blue/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [5 years, 1 month ago](https://wordpress.org/support/topic/how-to-change-provider-to-send-in-blue/#post-14196269) * Hello Mitchell, * At the bottom of this page there is an instruction on how to get HTML code from the Send in Blue email form: [https://help.sendinblue.com/hc/en-us/articles/208771869-Create-a-subscription-form-](https://help.sendinblue.com/hc/en-us/articles/208771869-Create-a-subscription-form-) * Here is the help article on how to change email provider on MyPopUps (in your case pick “Any other”): [https://mypopups.com/help/how-can-i-change-an-email-provider](https://mypopups.com/help/how-can-i-change-an-email-provider) * Please note that MyPopUps is always working on expanding the list of supported email providers, and at this moment, codes from certain platforms might not yet be compatible. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] Re sizing](https://wordpress.org/support/topic/re-sizing-2/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [5 years, 2 months ago](https://wordpress.org/support/topic/re-sizing-2/#post-14112432) * We didn’t hear anything from you in the last few days. We assume that the issue is fixed, so we’re closing this topic. * If this is not the case please open a new thread. Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] Doesnt show on our site](https://wordpress.org/support/topic/doesnt-show-on-our-site/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [5 years, 2 months ago](https://wordpress.org/support/topic/doesnt-show-on-our-site/#post-14112431) * We didn’t hear anything from you in the last few days. We assume that the issue is fixed, so we’re closing this topic. * If this is not the case please open a new thread. Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] Dosnt get email after user optin](https://wordpress.org/support/topic/dosnt-get-email-after-user-optin/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [5 years, 2 months ago](https://wordpress.org/support/topic/dosnt-get-email-after-user-optin/#post-14112430) * We didn’t hear anything from you in the last few days. We assume that the issue is fixed, so we’re closing this topic. * If this is not the case please open a new thread. Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] mail button didn’t show](https://wordpress.org/support/topic/mail-button-didnt-show/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [5 years, 2 months ago](https://wordpress.org/support/topic/mail-button-didnt-show/#post-14112428) * We didn’t hear anything from you in the last few days. We assume that the issue is fixed, so we’re closing this topic. * If this is not the case please open a new thread. Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] Doesnt show on our site](https://wordpress.org/support/topic/doesnt-show-on-our-site/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [5 years, 2 months ago](https://wordpress.org/support/topic/doesnt-show-on-our-site/#post-14074644) * Hey [@gorhad](https://wordpress.org/support/users/gorhad/)! * Please check out the following points: [https://mypopups.com/help/my-pop-up-doesn-t-show-on-my-website-why](https://mypopups.com/help/my-pop-up-doesn-t-show-on-my-website-why) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] Re sizing](https://wordpress.org/support/topic/re-sizing-2/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [5 years, 2 months ago](https://wordpress.org/support/topic/re-sizing-2/#post-14074640) * Hi [@gorhad](https://wordpress.org/support/users/gorhad/)! * Please provide us two factors, so that we will help you directly via your account. * 1) Your email of MPU account. 2) Pop-up name/slug. * You also can send those via email if you wish to keep your email private. E- mail: [support (at) mypopups dot com] * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Pop-up] mail button didn’t show](https://wordpress.org/support/topic/mail-button-didnt-show/) * Plugin Support [popupshelp](https://wordpress.org/support/users/popupshelp/) * (@popupshelp) * [5 years, 2 months ago](https://wordpress.org/support/topic/mail-button-didnt-show/#post-14074636) * Hi [@daniprince](https://wordpress.org/support/users/daniprince/)! * Could you please check which email provider does your popup have? The mail button is shown only if MyPopUps is chosen as an email provider. * Here is how you can change your email provider: [https://mypopups.com/help/how-can-i-change-an-email-provider](https://mypopups.com/help/how-can-i-change-an-email-provider) Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/users/popupshelp/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/popupshelp/replies/page/2/?output_format=md)