Title: playbuzzsupport's Replies | WordPress.org --- # playbuzzsupport [ ](https://wordpress.org/support/users/playbuzzsupport/) * [Profile](https://wordpress.org/support/users/playbuzzsupport/) * [Topics Started](https://wordpress.org/support/users/playbuzzsupport/topics/) * [Replies Created](https://wordpress.org/support/users/playbuzzsupport/replies/) * [Reviews Written](https://wordpress.org/support/users/playbuzzsupport/reviews/) * [Topics Replied To](https://wordpress.org/support/users/playbuzzsupport/replied-to/) * [Engagements](https://wordpress.org/support/users/playbuzzsupport/engagements/) * [Favorites](https://wordpress.org/support/users/playbuzzsupport/favorites/) Search replies: ## Forum Replies Created Viewing 13 replies - 1 through 13 (of 13 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Playbuzz] “amp-playbuzz” issue](https://wordpress.org/support/topic/amp-playbuzz-issue/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [8 years, 9 months ago](https://wordpress.org/support/topic/amp-playbuzz-issue/#post-9787864) * With pleasure! Feel free to contact us for any other issue: * [support@playbuzz.com](https://wordpress.org/support/users/playbuzzsupport/replies/support@playbuzz.com?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Playbuzz] “amp-playbuzz” issue](https://wordpress.org/support/topic/amp-playbuzz-issue/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [8 years, 9 months ago](https://wordpress.org/support/topic/amp-playbuzz-issue/#post-9785674) * Got it. Unfortunately, the official WP AMP plugin is not working well with Playbuzz right now, something we’re working to fix. I hope we will be able to update on our progress soon. * If you have any way of editing the AMP code itself, you could add the plugin manually, according to the documentation – even though, obviously, this is not a perfect solution… * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Playbuzz] “amp-playbuzz” issue](https://wordpress.org/support/topic/amp-playbuzz-issue/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [8 years, 9 months ago](https://wordpress.org/support/topic/amp-playbuzz-issue/#post-9785328) * Hey, * Our AMP plugin has 2 elements to it: a script that has to be placed in the page’s , and the element which has to be placed somewhere in the page’s . In the case of the page you were testing above, only the script can be found, and the element is missing. To fix the error, you have to either remove the script, or use the . * [Here](https://www.ampproject.org/docs/reference/components/amp-playbuzz) you can find our amp-playbuzz documentation. * Are you using any plugin to convert your document to AMP? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Playbuzz] I cannot get the plugin to scroll?](https://wordpress.org/support/topic/i-cannot-get-the-plugin-to-scroll/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [8 years, 10 months ago](https://wordpress.org/support/topic/i-cannot-get-the-plugin-to-scroll/#post-9754168) * Hey, * Thank you for reaching out. The behaviour on your page is consistent with a situation some javascript code overrides the default scrolling mechanism of the browser. Since our content is running inside an iframe, this javascript code cannot listen to those scroll events, and therefore scrolling won’t work **while the mouse cursor is hovering over the iframe**. Placing the cursor anywhere else will enable scrolling. Unfortunately, it is out of our scope to understand which code causes is or how to remove it – it may be something included in your theme or one of your plugins. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Playbuzz] The extension ‘amp-playbuzz’ was found on this page,but is unused. Please remove](https://wordpress.org/support/topic/the-extension-amp-playbuzz-was-found-on-this-pagebut-is-unused-please-remove/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [8 years, 10 months ago](https://wordpress.org/support/topic/the-extension-amp-playbuzz-was-found-on-this-pagebut-is-unused-please-remove/#post-9742693) * Thanks for letting us know. Are you using a AMP plugin? Which one? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Playbuzz] The extension ‘amp-playbuzz’ was found on this page,but is unused. Please remove](https://wordpress.org/support/topic/the-extension-amp-playbuzz-was-found-on-this-pagebut-is-unused-please-remove/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [8 years, 10 months ago](https://wordpress.org/support/topic/the-extension-amp-playbuzz-was-found-on-this-pagebut-is-unused-please-remove/#post-9737545) * Hello, * The amp-playbuzz script loads on that page, but it’s not being used (in the sense that on that specific page you don’t have a Playbuzz item). You will not receive this error if the amp-playbuzz plugin will be used to display a Playbuzz item on that page. Otherwise, you should remove the script on pages where you didn’t embed a Playbuzz item * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Playbuzz] Cant see the story upon adding a new one](https://wordpress.org/support/topic/cant-see-the-story-upon-adding-a-new-one/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [9 years, 2 months ago](https://wordpress.org/support/topic/cant-see-the-story-upon-adding-a-new-one/#post-9343663) * Hey, * This one also leads to a 404 page… do I need some credentials to see it? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Playbuzz] Cant see the story upon adding a new one](https://wordpress.org/support/topic/cant-see-the-story-upon-adding-a-new-one/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [9 years, 2 months ago](https://wordpress.org/support/topic/cant-see-the-story-upon-adding-a-new-one/#post-9331762) * Hello, * I’m receiving a 404 error when I check the URL you provided. Is there any chance to see the page to investigate the issue? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Playbuzz] Confusion between Post and Story – unfortunate name and position](https://wordpress.org/support/topic/confusion-between-post-and-story-unfortunate-name-and-position/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [9 years, 3 months ago](https://wordpress.org/support/topic/confusion-between-post-and-story-unfortunate-name-and-position/#post-9256916) * Hello! * Thank you for the feedback. We completely understand the frustration, and we will see what can be done to fix this. * Unfortunately, at the moment it’s not possible to remove the “story” option from the menu. Hopefully we will be able to find a quick solution to this issue. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Playbuzz] Doesn’t work..](https://wordpress.org/support/topic/doesnt-work-1591/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [9 years, 4 months ago](https://wordpress.org/support/topic/doesnt-work-1591/#post-9113401) * Hi again, * We’ve just released a new version of the plugin, with a couple of bug fixes. Would you mind trying again and let us know if there’s any change? * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Playbuzz] Doesn’t work..](https://wordpress.org/support/topic/doesnt-work-1591/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [9 years, 5 months ago](https://wordpress.org/support/topic/doesnt-work-1591/#post-9106350) * Hey, * I was sorry to read that you had a bad experience with our plugin. Could you please let me know what wasn’t working for you, exactly? Also, if it would be possible for you to send me your WP version and the version of the plugin that you’ve installed, and I’ll be able to look into the issue. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Playbuzz] Embedded Quiz not scrolling](https://wordpress.org/support/topic/embedded-quiz-not-scrolling/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [9 years, 6 months ago](https://wordpress.org/support/topic/embedded-quiz-not-scrolling/#post-9008934) * Thank you, Kristine! Please let us know what they answer and if the issue has been resolved. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Playbuzz] Embedded Quiz not scrolling](https://wordpress.org/support/topic/embedded-quiz-not-scrolling/) * [playbuzzsupport](https://wordpress.org/support/users/playbuzzsupport/) * (@playbuzzsupport) * [9 years, 6 months ago](https://wordpress.org/support/topic/embedded-quiz-not-scrolling/#post-9007743) * Hi! * I checked the website, and it looks like a problem that may not be related to the Playbuzz item embedded there – the page indeed wouldn’t scroll for me, until I resized the page. It seems as if the scroll is disabled if the page’s height is above a certain number. If I resize the browser’s height and refresh, the scrolling works. If I resize the page just a little bit when the scrolling is frozen, it starts working as well, regardless of the page’s original height. * Our items don’t mess with these page settings – I’m assuming that this behavior is probably some issue with the theme. Viewing 13 replies - 1 through 13 (of 13 total)