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  • Hi,

    Thank you for your reply.

    I reset the email address by changing it to a different one and back, and emails are now being sent from the correct email address. Whether this solved any issues with customers not receiving emails, hopefully time will tell.

    I am concerned though about the email address mixup and how it wasn’t visible in wordpress. (Caches had been cleared.)

    I am having the same issue with a client site.

    The email to send from is set correctly in the settings. But the emails that customers receive come from a different email address I used during testing in the staging environment at some point. We are not using an SMTP plugin at this point.

    About 25% of customers do NOT get their order confirmation email, so this is a problem.

    Thread Starter PixelPaprika

    (@pixelpaprika)

    Thank you, Nate! We resolved it yesterday, but differently (I had forgotten to set the URL in the staging site’s wordpress to https – that fixed it).

    I will keep the mailchimp thing in mind for later, I’m still in the process of switching all the plugins back on, I know there are a couple more conflicts ahead to resolve 🙂

    Thread Starter PixelPaprika

    (@pixelpaprika)

    Roger that 🙂

    Thread Starter PixelPaprika

    (@pixelpaprika)

    Ohhhh man… you’re right. I forgot to set the site URL to SSL in the staging site.

    I can now enter the credit card information and go through the process!

    The Stripe dashboard (https://dashboard.stripe.com/payments/) shows that the payment succeeded.

    Should we keep this thread open until I report back tomorrow after switching the theme and plugins back on? Or should I create a new topic in case I run into any more issues?

    Thank you so much.

    Thread Starter PixelPaprika

    (@pixelpaprika)

    Hi again,

    Thank you for helping me figure this out!

    I configured everything according to https://docs.woocommerce.com/document/stripe/ and just went through one more time to double-check.

    I also read through https://stripe.com/docs/ quickstart page, wordpress plugin page, and random other pages.

    I can go back and forth between test mode (where the field is displayed) and live mode (where it isn’t).

    http://instinctsb.mywhc.ca/checkout/

    Here’s the system status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://instinctsb.mywhc.ca
    Site address (URL): http://instinctsb.mywhc.ca
    WC Version: 4.3.1
    REST API Version: ✔ 1.0.10
    WC Blocks Version: ✔ 2.7.2
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.3.1
    Log Directory Writable: ✔
    WP Version: 5.4.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.2.32
    PHP Post Max Size: 512 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 50000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 10.2.32-MariaDB-cll-lve
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.3.1
    WC Database Prefix: wpqf_
    Total Database Size: 45.93MB
    Database Data Size: 45.56MB
    Database Index Size: 0.37MB
    wpqf_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpqf_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpqf_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_actionscheduler_actions: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpqf_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_options: Data: 0.83MB + Index: 0.05MB + Engine MyISAM
    wpqf_postmeta: Data: 43.45MB + Index: 0.08MB + Engine MyISAM
    wpqf_posts: Data: 1.15MB + Index: 0.04MB + Engine MyISAM
    wpqf_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_usermeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wpqf_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_yoast_indexable: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
    wpqf_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpqf_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpqf_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wpqf_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 41
    custom_css: 1
    fl-builder-template: 8
    nav_menu_item: 14
    page: 27
    post: 1
    product: 6
    revision: 293
    shop_coupon: 1
    shop_order: 4
    ticket-meta-fieldset: 1
    tribe_events: 6
    tribe_organizer: 1
    tribe_rsvp_tickets: 1
    tribe_venue: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (2) ###
    
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.0 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce: by Automattic – 4.3.1
    
    ### Inactive Plugins (15) ###
    
    All-in-One WP Migration: by ServMask – 6.77
    Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.3.2.6
    Classic Editor: by WordPress Contributors – 1.5
    Contact Form 7: by Takayuki Miyoshi – 5.2
    Cookie Notice: by dFactory – 1.3.2
    Duplicate Page: by mndpsingh287 – 4.2
    Event Tickets: by Modern Tribe
    Inc. – 4.12.2
    
    Event Tickets Plus: by Modern Tribe
    Inc. – 4.12.2
    
    Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.18
    Hearty Testimonials: by Hearty Plugins – 1.1
    Loginizer: by Softaculous – 1.4.9
    Remove Yoast SEO Comments: by Mitch – 3.1
    The Events Calendar: by Modern Tribe
    Inc. – 5.1.4
    
    The Events Calendar PRO: by Modern Tribe
    Inc. – 5.1.3
    
    Yoast SEO: by Team Yoast – 14.6.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #451 - /shop/
    Cart: #452 - /cart/
    Checkout: #453 - /checkout/
    My account: #454 - /my-account/
    Terms and conditions: #59 - /train-until-its-instinct/terms-and-conditions/
    
    ### Theme ###
    
    Name: Twenty Seventeen
    Version: 2.3
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 20
    Oldest: 2020-07-18 19:13:15 -0700
    Newest: 2020-07-23 22:00:36 -0700
    
    
    Thread Starter PixelPaprika

    (@pixelpaprika)

    Thank you, Aashik! I’ll get back to you on the other topic. 🙂

Viewing 7 replies - 1 through 7 (of 7 total)