Title: pinathan2's Replies | WordPress.org --- # pinathan2 [ ](https://wordpress.org/support/users/pinathan2/) * [Profile](https://wordpress.org/support/users/pinathan2/) * [Topics Started](https://wordpress.org/support/users/pinathan2/topics/) * [Replies Created](https://wordpress.org/support/users/pinathan2/replies/) * [Reviews Written](https://wordpress.org/support/users/pinathan2/reviews/) * [Topics Replied To](https://wordpress.org/support/users/pinathan2/replied-to/) * [Engagements](https://wordpress.org/support/users/pinathan2/engagements/) * [Favorites](https://wordpress.org/support/users/pinathan2/favorites/) Search replies: ## Forum Replies Created Viewing 7 replies - 1 through 7 (of 7 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Email Addresses not saving](https://wordpress.org/support/topic/email-addresses-not-saving-2/) * Thread Starter [pinathan2](https://wordpress.org/support/users/pinathan2/) * (@pinathan2) * [2 years, 2 months ago](https://wordpress.org/support/topic/email-addresses-not-saving-2/#post-17488967) * I found the problem. The email notifications wouldn’t save if I had an emoji present in the subject or body of the email. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Email/Submission Not Working. Help ASAP](https://wordpress.org/support/topic/email-submission-not-working-help-asap/) * Thread Starter [pinathan2](https://wordpress.org/support/users/pinathan2/) * (@pinathan2) * [3 years, 5 months ago](https://wordpress.org/support/topic/email-submission-not-working-help-asap/#post-16294612) * I don’t believe it was resolved. I’m not sure what’s happening but I will go into detail what’s been going on: * Nov. 20th, 10:01AM CST: Customer A fills out form, nothing happens. * Nov. 20th, 10:02AM CST: Customer A fills form once more. Nothing happens again. * **By now I have requested support here** * Nov. 21st, 6:57AM CST: I test form, nothing happens. * **I change {name-1-first-name} to {name-1}** * Nov. 21st, 7:05AM CST: I test form once more, payment finally comes through. Email gets sent to all parties, I am redirected to Thank You Page, receipt is sent. * SUCCESS * Nov. 25th, 7:12AM CST: Customer B fills form. Goes through, emails send, payment received. SUCCESS * Nov. 25th, 1:16PM CST: Customer C fills form. Nothing happens. * Nov. 25th, 1:18PM CST: Customer C fills form. Emails send, payment received. SUCCESS * Dec. 3rd, 2:31PM CST: Customer D fills form. Nothing happens. * **I notice the error is happening again. So I test form** * Dec. 3rd, 2:41PM CST: I fill form. Emails send, payment received. SUCCESS * Dec. 3rd, 2:47PM CST: Customer D fills form. Emails send, payment received. SUCCESS * Dec. 10th, 9:37AM CST: Customer E fills form. Emails send, payment received. SUCCESS * Dec. 10th, 10:01AM CST: Customer F fills form. Emails send, payment received. SUCCESS * Dec. 11th, 8:03PM CST: Customer G fills form. Emails send, payment received. SUCCESS * Dec. 12th, 11:43AM CST: Customer H fills form. Emails send, payment received. SUCCESS * Dec. 12th, 11:00PM CST: Customer I fills form. Nothing happens. * **I notice this happened AGAIN. I panic and come back to support to discuss this happening** * Dec. 13th, 7:50PM CST: Customer J fills form. Emails send, payment received. SUCCESS * Dec. 14th, 2:06PM CST: Customer K fills form. Emails send, payment received. SUCCESS * Dec. 15th, 5:32PM CST: Customer L fills form. Nothing happens. * **Now I am here again worried that I cannot confidently fill customer’s orders because I am not receiving payment, they are not receiving confirmation emails/ receipts** * I have not touched anything on my forms except when it was suggested to change to {name-1}. Other than that, I just NOW noticed that some of the customers are filling the form a 2nd time and they are being processed. * One of the customers, I called to confirm their order and receive payment over the phone. They told me that the form timed out or something like that happened. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Email/Submission Not Working. Help ASAP](https://wordpress.org/support/topic/email-submission-not-working-help-asap/) * Thread Starter [pinathan2](https://wordpress.org/support/users/pinathan2/) * (@pinathan2) * [3 years, 5 months ago](https://wordpress.org/support/topic/email-submission-not-working-help-asap/#post-16288571) * I apologize, I didn’t respond back because I had a couple payments go through so I thought it was fine. * I did make that change back then so now it is only {name-1} as opposed to {name- 1-first-name} or whatever it was previously. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Email/Submission Not Working. Help ASAP](https://wordpress.org/support/topic/email-submission-not-working-help-asap/) * Thread Starter [pinathan2](https://wordpress.org/support/users/pinathan2/) * (@pinathan2) * [3 years, 5 months ago](https://wordpress.org/support/topic/email-submission-not-working-help-asap/#post-16283649) * I am still having issues with the submissions. * On December 3rd, it happened again. Customer completed the form, HubSpot notified me but no one received emails (customer, support team, nor myself), I did NOT receive payment. * However, ten minutes later, I get notified by HubSpot again that the form was filled and then all parties received emails and payment. * I am unsure if there was a delay with the form or some error happened and the form was resubmitted or if the customer resubmitted the form. * Luckily it was resolved in a matter of minutes. * But now, it has happened AGAIN. * I have a customer who filled out the form almost thirty minutes ago. HubSpot notified me the form was filled but no parties received an email and no payment was received. * I don’t know what else to do. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Email/Submission Not Working. Help ASAP](https://wordpress.org/support/topic/email-submission-not-working-help-asap/) * Thread Starter [pinathan2](https://wordpress.org/support/users/pinathan2/) * (@pinathan2) * [3 years, 5 months ago](https://wordpress.org/support/topic/email-submission-not-working-help-asap/#post-16219350) * I did another Live Test payment and the form did not redirect. * Instead, I got this error: * > Unrecognized request URL (GET: /v1/payment_intents/). If you are trying to > list objects, remove the trailing slash. If you are trying to retrieve an object, > make sure you passed a valid (non-empty) identifier in your code. Please see > [https://stripe.com/docs](https://stripe.com/docs) or we can help at [https://support.stripe.com/](https://support.stripe.com/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Email/Submission Not Working. Help ASAP](https://wordpress.org/support/topic/email-submission-not-working-help-asap/) * Thread Starter [pinathan2](https://wordpress.org/support/users/pinathan2/) * (@pinathan2) * [3 years, 5 months ago](https://wordpress.org/support/topic/email-submission-not-working-help-asap/#post-16218985) * Here is a Google Doc of the export: * [https://docs.google.com/document/d/154_9yYPwBKrQeooIQ1UFhyQPipox1KYesRG75tHc4g4/edit?usp=sharing](https://docs.google.com/document/d/154_9yYPwBKrQeooIQ1UFhyQPipox1KYesRG75tHc4g4/edit?usp=sharing) * I’ve tested this form in Test Mode as well as Live Mode. I was able to receive an email confirmation plus an invoice from Stripe. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Email/Submission Not Working. Help ASAP](https://wordpress.org/support/topic/email-submission-not-working-help-asap/) * Thread Starter [pinathan2](https://wordpress.org/support/users/pinathan2/) * (@pinathan2) * [3 years, 5 months ago](https://wordpress.org/support/topic/email-submission-not-working-help-asap/#post-16217331) * Furthermore, Forminator database is not showing any submission. Viewing 7 replies - 1 through 7 (of 7 total)