Title: PerfectSolution's Replies - page 2 | WordPress.org --- # PerfectSolution [ ](https://wordpress.org/support/users/perfectsolution/) * [Profile](https://wordpress.org/support/users/perfectsolution/) * [Topics Started](https://wordpress.org/support/users/perfectsolution/topics/) * [Replies Created](https://wordpress.org/support/users/perfectsolution/replies/) * [Reviews Written](https://wordpress.org/support/users/perfectsolution/reviews/) * [Topics Replied To](https://wordpress.org/support/users/perfectsolution/replied-to/) * [Engagements](https://wordpress.org/support/users/perfectsolution/engagements/) * [Favorites](https://wordpress.org/support/users/perfectsolution/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 16 through 30 (of 273 total) [←](https://wordpress.org/support/users/perfectsolution/replies/?output_format=md) [1](https://wordpress.org/support/users/perfectsolution/replies/?output_format=md) 2 [3](https://wordpress.org/support/users/perfectsolution/replies/page/3/?output_format=md)… [17](https://wordpress.org/support/users/perfectsolution/replies/page/17/?output_format=md) [18](https://wordpress.org/support/users/perfectsolution/replies/page/18/?output_format=md) [19](https://wordpress.org/support/users/perfectsolution/replies/page/19/?output_format=md) [→](https://wordpress.org/support/users/perfectsolution/replies/page/3/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] Swish bug](https://wordpress.org/support/topic/swish-bug/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [4 years, 3 months ago](https://wordpress.org/support/topic/swish-bug/#post-15301108) * Hi Søren, * As replied by email, I suspect that both plugins are using the same internal id (swish). If that is the case they will conflict if they are both enabled. You are better off disabling one of them. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] Wrong order status (Cancelled)](https://wordpress.org/support/topic/wrong-order-status-cancelled/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 2 months ago](https://wordpress.org/support/topic/wrong-order-status-cancelled/#post-14134396) * You can go to “WooCommerce” -> “Status” -> “Logs” and select the logs called woocommerce-quickpay-xxxx.log which will show plugin specific problems. Alternatively, in case of other problems, you might go to the fatal-error log or your hosting providers PHP logs. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] Wrong order status (Cancelled)](https://wordpress.org/support/topic/wrong-order-status-cancelled/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 2 months ago](https://wordpress.org/support/topic/wrong-order-status-cancelled/#post-14132140) * Hi there, * It sounds like WooCommerce is cancelling the orders due to missing payments. This is a built in mechanism in WooCommerce. * If the payments are coming are accepted in QuickPay, but the shop never registers the payment, it sounds like the callbacks are either never reaching your shop, or alternatively an error occurs while handling the callback. 1. Did you check that the private key is correct? 2. Did you check that your website is publicly available? QuickPay must be able to deliver callbacks to your webshop in order for it to work. 3. Did you check your error logs to see if any errors occur during the callbacks? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] Zero decimal currency](https://wordpress.org/support/topic/zero-decimal-currency/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 2 months ago](https://wordpress.org/support/topic/zero-decimal-currency/#post-14062133) * We have released a fix in v5.8.0 of the plugin. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] Challenge with making changes to orders and capturing the correct amount](https://wordpress.org/support/topic/challenge-with-making-changes-to-order-and-capturing-the-correct-amount/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 3 months ago](https://wordpress.org/support/topic/challenge-with-making-changes-to-order-and-capturing-the-correct-amount/#post-13938161) * Hi [@skafte](https://wordpress.org/support/users/skafte/) * If you make changes to the order, the best way is to make the changes reflect on the order. So, basically I would follow your 5-step example with one exception. You don’t have to manually capture the rest of the amount. If you enable “Capture on complete”, you can complete the order after recalculating the order total. * When “Capture on complete” is enabled, the plugin attempts to capture the order total. It takes the transaction balance into account! * Example: * The customer places an order with a total of 10$. If you manually capture 7$ and removes a product afterwards worth og 2$, your new order total is 8$. The balance on the transaction is 7$, so when you complete the order, the module will attempt to capture an additional 1$ on the transaction. * I hope this makes sense 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] Zero decimal currency](https://wordpress.org/support/topic/zero-decimal-currency/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 3 months ago](https://wordpress.org/support/topic/zero-decimal-currency/#post-13936601) * Hi [@flosama](https://wordpress.org/support/users/flosama/) * It seems to be an issue with inconsistency currency handling on QuickPay’s end. I have proposed some changes to their API. I have also requested some documentation on exactly which currencies that should be handled differently. I will make sure to implement a fix asap and let you know when it has been done. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] upgrader stuck](https://wordpress.org/support/topic/upgrader-stuck/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 3 months ago](https://wordpress.org/support/topic/upgrader-stuck/#post-13927967) * Hi [@einstein-green](https://wordpress.org/support/users/einstein-green/) * If the installer is stuck in maintenance mode, you may go to your wp_options table and remove the line with the option_name=woocommerce_quickpay_maintenance * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] Wrong order status (Cancelled)](https://wordpress.org/support/topic/wrong-order-status-cancelled/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 3 months ago](https://wordpress.org/support/topic/wrong-order-status-cancelled/#post-13921711) * Hi, * It sounds like the callbacks are never accepted properly. And since the callbacks are never processed, the orders are never marked as paid. Furthermore it sounds like your WooCommerce is cancelling unpaid orders after a short while. * Callbacks not being accepted with the error “Invalid callback body for order # xx” are often due to an incorrect private key. Please check and update your private key in your settings – I would suggest that you consult QuickPay support who can help validating the private key as well. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] Apple Pay as payment option](https://wordpress.org/support/topic/apple-pay-as-payment-option/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 3 months ago](https://wordpress.org/support/topic/apple-pay-as-payment-option/#post-13915463) * Hi, * There is currently no separate payment gateway option for Apple Pay. But, if you use “creditcard” for payment method / cardtype lock in the main instance, Apple Pay will be presented as an option when the user is redirected to the QuickPay payment window. * Here is some more general information about Apple Pay with QuickPay: [](https://learn.quickpay.net/helpdesk/da/articles/payment-methods/apple-pay/) * If you have any further questions about this, I suggest you get in touch with QuickPay support 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] Not authorized: Not authorized to GET /account/private-key](https://wordpress.org/support/topic/not-authorized-not-authorized-to-get-account-private-key/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 7 months ago](https://wordpress.org/support/topic/not-authorized-not-authorized-to-get-account-private-key/#post-13526558) * Hi Kenny, * Fetching the private key via the UI requires specific permissions on your API user to be enabled. It seems your API user is missing these permissions. Instead, go to your QuickPay manager , click Settings -> Integration og copy the private key from there. If you are having problems finding the private key, please consult QuickPay support at [support@quickpay.net](https://wordpress.org/support/users/perfectsolution/replies/page/2/support@quickpay.net?output_format=md). * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Quickpay for WooCommerce] Woocommerce Subscription + Quickpay](https://wordpress.org/support/topic/woocommerce-subscription-quickpay/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-subscription-quickpay/#post-13420489) * The plugin is working perfectly well with subscription products, if you are using the official WooCommerce Subscriptions plugin found on the WooCommerce marketplace. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] Payment capture on completed order doesn’t work with discount](https://wordpress.org/support/topic/payment-capture-on-completed-order-doesnt-work-with-discount/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 9 months ago](https://wordpress.org/support/topic/payment-capture-on-completed-order-doesnt-work-with-discount/#post-13241537) * Hej Morten, * Jeg har lige prøvet at discounte en ordre og complete den efterfølgende, og der trækker den det discountede beløb. * Gatewayen tager udgangspunkt i ordretotalen og ikke transaktions-balancen, så hvis kunden oplever at det er den fulde pris der trækkes, skal hun huske at rekalkulere ordretotalen og kontrollere at den er korrekt (og gemt), inden hun completer ordren. Hvis det ikke gøres i korrekt rækkefølge, vil det trukkede beløb heller ikke være korrekt. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] Fatal error in your code…](https://wordpress.org/support/topic/fatal-error-in-your-code/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 12 months ago](https://wordpress.org/support/topic/fatal-error-in-your-code/#post-12851224) * [@marco1970](https://wordpress.org/support/users/marco1970/) – we have made som improvements to the callback handler which should avoid these types of errors if the module is unable to locate the order based on the callback data. * [@susannehoff](https://wordpress.org/support/users/susannehoff/) – this is not related to the topic, but the problem is caused by an incorrect branding ID typed in your plugin settings. Please consult the QuickPay support if you’re en doubt of which branding ID to use. You can also leave the field empty to use the default branding window. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] QuickPay – Payment related problems registered](https://wordpress.org/support/topic/quickpay-payment-related-problems-registered/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [5 years, 12 months ago](https://wordpress.org/support/topic/quickpay-payment-related-problems-registered/#post-12851207) * [@andik76](https://wordpress.org/support/users/andik76/) – thank you for reporting this. This problem should be fixed in 5.6.0. 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Quickpay for WooCommerce] Compatibility with WooCommerce 4.0?](https://wordpress.org/support/topic/compatibility-with-woocommerce-4-0-7/) * Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/) * (@perfectsolution) * [6 years, 1 month ago](https://wordpress.org/support/topic/compatibility-with-woocommerce-4-0-7/#post-12621532) * Hi [@tohevi](https://wordpress.org/support/users/tohevi/) – The plugin is now compatible with WC 4.0 Viewing 15 replies - 16 through 30 (of 273 total) [←](https://wordpress.org/support/users/perfectsolution/replies/?output_format=md) [1](https://wordpress.org/support/users/perfectsolution/replies/?output_format=md) 2 [3](https://wordpress.org/support/users/perfectsolution/replies/page/3/?output_format=md)… [17](https://wordpress.org/support/users/perfectsolution/replies/page/17/?output_format=md) [18](https://wordpress.org/support/users/perfectsolution/replies/page/18/?output_format=md) [19](https://wordpress.org/support/users/perfectsolution/replies/page/19/?output_format=md) [→](https://wordpress.org/support/users/perfectsolution/replies/page/3/?output_format=md)