Title: Payplug's Replies | WordPress.org --- # Payplug [ ](https://wordpress.org/support/users/payplug/) * [Profile](https://wordpress.org/support/users/payplug/) * [Topics Started](https://wordpress.org/support/users/payplug/topics/) * [Replies Created](https://wordpress.org/support/users/payplug/replies/) * [Reviews Written](https://wordpress.org/support/users/payplug/reviews/) * [Topics Replied To](https://wordpress.org/support/users/payplug/replied-to/) * [Engagements](https://wordpress.org/support/users/payplug/engagements/) * [Favorites](https://wordpress.org/support/users/payplug/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 40 total) 1 [2](https://wordpress.org/support/users/payplug/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/payplug/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/payplug/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] Le paiement Oney ne fonctionne plus](https://wordpress.org/support/topic/le-paiement-oney-ne-fonctionne-plus/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [2 years, 2 months ago](https://wordpress.org/support/topic/le-paiement-oney-ne-fonctionne-plus/#post-17677740) * Bonjour, * Nous vous informons qu’un correctif est en cours de développement sur notre module concernant ce souci d’incompatibilité et celui-ci devrait être prêt dans le courant du mois d’avril. * Nous sommes désolés pour la gêne occasionnée. L’équipe Payplug * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] Performance issues](https://wordpress.org/support/topic/performance-issues-57/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [2 years, 4 months ago](https://wordpress.org/support/topic/performance-issues-57/#post-17444793) * Hi Aurélien, * Unfortunately we can’t provide support through this page. * For any issue, please could you write us at [support@payplug.com](https://wordpress.org/support/users/payplug/replies/support@payplug.com?output_format=md) * Best regards, * The Payplug team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] Order redirect to thankyou page but the payment is not complete](https://wordpress.org/support/topic/order-redirect-to-thankyou-page-but-the-payment-is-not-complete/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [2 years, 5 months ago](https://wordpress.org/support/topic/order-redirect-to-thankyou-page-but-the-payment-is-not-complete/#post-17351018) * Hi there, * Thanks for your message. * Unfortunately we can’t provide support through this page. For any question, please feel free to write us at [support@payplug.com](https://wordpress.org/support/users/payplug/replies/support@payplug.com?output_format=md) * Best regards, * The Payplug team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] Uncaught Error: Class “Automattic\WooCommerce\Utilities\OrderUtil](https://wordpress.org/support/topic/uncaught-error-class-automatticwoocommerceutilitiesorderutil/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [2 years, 5 months ago](https://wordpress.org/support/topic/uncaught-error-class-automatticwoocommerceutilitiesorderutil/#post-17351011) * Hi there, * Thanks for your message. This is an issue we are working on.For any question, please feel free to write us at [support@payplug.com](https://wordpress.org/support/users/payplug/replies/support@payplug.com?output_format=md) * Best regards, * The Payplug team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] Ne fonctionne pas avec PHP8](https://wordpress.org/support/topic/ne-fonctionne-pas-avec-php8/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [2 years, 10 months ago](https://wordpress.org/support/topic/ne-fonctionne-pas-avec-php8/#post-16995013) * Bonjour, * Cette page n’est pas destinée à assurer un support. * Pour toute question, vous pouvez nous écrire à [support@payplug.com](https://wordpress.org/support/users/payplug/replies/support@payplug.com?output_format=md) * Bien cordialement, * L’équipe Payplug * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] Performances issues](https://wordpress.org/support/topic/performances-issues/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [2 years, 11 months ago](https://wordpress.org/support/topic/performances-issues/#post-16934740) * _Hi there,_ _Thank you for your message.__This channel is not intended to provide support, therefore could you please further explain what the issue is and what you need using the following link, or by contacting us at [support@payplug.com](https://wordpress.org/support/users/payplug/replies/support@payplug.com?output_format=md), so that we can better help you out?_ - _EN: __[https://support.payplug.com/hc/en-gb/requests/new](https://support.payplug.com/hc/en-gb/requests/new)_ - _ITA: __[https://support.payplug.com/hc/it/requests/new](https://support.payplug.com/hc/it/requests/new)_ * _Thank you for your help,_ _Kind regards__The Payplug Team_ * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] lock error](https://wordpress.org/support/topic/lock-error/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [3 years ago](https://wordpress.org/support/topic/lock-error/#post-16864542) * Hello both, * Thank you very much for your feedback and for having written to [support@payplug.com](https://wordpress.org/support/users/payplug/replies/support@payplug.com?output_format=md), this will help us tackle this issue. We will let you know through the Support team once the fix will be released. * Kind regards, * The Payplug team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] Payplug transation details failing](https://wordpress.org/support/topic/payplug-transation-details-failing/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [3 years ago](https://wordpress.org/support/topic/payplug-transation-details-failing/#post-16843341) * Hi Maxime, * Thank you for your feedback. We’ve created a ticket for this issue to see what the problem is and how we can solve it. * If you do encounter an issue next time, could you please use the following channel to give us your feedback, for us to have a better follow-up? - English: [https://support.payplug.com/hc/en-gb/requests/new](https://www.google.com/url?q=https://support.payplug.com/hc/en-gb/requests/new&sa=D&source=calendar&ust=1687939232031095&usg=AOvVaw3ss-Pup4oAIvb2C7cjsxYN) - French: [https://support.payplug.com/hc/fr/requests/new](https://www.google.com/url?q=https://support.payplug.com/hc/fr/requests/new&sa=D&source=calendar&ust=1687939232031095&usg=AOvVaw33zVwtRx49zqaH_rc9uX3G) * Thank you very much for your help, * Kind regards. * The Payplug Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] fatal error](https://wordpress.org/support/topic/fatal-error-4456/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [3 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-4456/#post-16797645) * Hi there, * Thank you for your feedback! * Could you please further explain what the issue is and what you need using the below link, so that we can better help you out?  * [https://support.payplug.com/hc/en-gb/requests/new](https://www.google.com/url?q=https://support.payplug.com/hc/en-gb/requests/new&sa=D&source=calendar&ust=1686387130380480&usg=AOvVaw38bYDJVU2DrmV4hVHb04kn) * Thank you for your help, * Kind regards, * The Payplug team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] Erreur PHP depuis version 2.3.0](https://wordpress.org/support/topic/erreur-php-depuis-version-2-3-0/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [3 years, 2 months ago](https://wordpress.org/support/topic/erreur-php-depuis-version-2-3-0/#post-16647675) * Bonjour, * Merci pour votre retour. * Ce canal n’étant pas destiné à réaliser du Support, pouvez-vous nous contacter en cliquant sur le lien ci-dessous, ou bien en nous contactant via l’adresse  [support@payplug.com](https://wordpress.org/support/users/payplug/replies/support@payplug.com?output_format=md)? Vous pouvez notamment nous envoyer vos captures illustrant votre anomalie avec le détail du souci rencontré. * [https://support.payplug.com/hc/fr/requests/new](https://www.google.com/url?q=https://support.payplug.com/hc/fr/requests/new&sa=D&source=calendar&ust=1681408285320639&usg=AOvVaw3ZZLhPSlqFnIEmu2maZBz_) * Merci d’avance et belle journée, * L’équipe Payplug * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] The plugin creates a fatal error on the order page](https://wordpress.org/support/topic/the-plugin-creates-a-fatal-error-on-the-order-page/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [3 years, 4 months ago](https://wordpress.org/support/topic/the-plugin-creates-a-fatal-error-on-the-order-page/#post-16496735) * Hi there, * Thank you for your feedback. * Could you please further explain what the issue is and what you need using the following link, so that we can better help you out? [https://support.payplug.com/hc/en-gb/requests/new](https://www.google.com/url?q=https://support.payplug.com/hc/en-gb/requests/new&sa=D&source=calendar&ust=1677312725449868&usg=AOvVaw3UUU9Sg9_UD7uPeo4MsYEa) * Thank you for your help, * Kind regards, * The Payplug Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] Test payment refused](https://wordpress.org/support/topic/test-payment-refused/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [3 years, 7 months ago](https://wordpress.org/support/topic/test-payment-refused/#post-16230741) * Hello, * Thank you for your question. * Could you please explain for which payment method you are trying to test a refused payment, and what you need using the following link, so that we can better help you out? [https://support.payplug.com/hc/en-gb/requests/new](https://support.payplug.com/hc/en-gb/requests/new) * Thank you for your help, * Kind regards, The Payplug team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] Customize checkout description for oney payment](https://wordpress.org/support/topic/customize-checkout-description-for-oney-payment/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [3 years, 7 months ago](https://wordpress.org/support/topic/customize-checkout-description-for-oney-payment/#post-16219754) * Hi there, * Thank you for your feedback. * Could you please send this issue you’re facing using the following link, so that we can better help you out? [https://support.payplug.com/hc/en-gb/requests/new](https://support.payplug.com/hc/en-gb/requests/new) * Thank you for this, * Kind regards, The Payplug team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PayPlug for WooCommerce (Official)] Plugin create session on product page](https://wordpress.org/support/topic/plugin-create-session-on-product-page/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [3 years, 9 months ago](https://wordpress.org/support/topic/plugin-create-session-on-product-page/#post-16084222) * Bonjour Florent, * Merci pour votre retour, veuillez nous excuser pour le notre assez tardif. Rencontrez- vous toujours ce problème ? Si oui, pourriez-vous aller sur [https://support.payplug.com/hc/fr/requests/new](https://support.payplug.com/hc/fr/requests/new) et nous indiquer les informations suivantes : * – Le marchand concerné – Décrire l’impact identifié, par exemple : la page Produit se charge trop lentement, etc. * Merci d’avance et bonne journée, L’équipe Plugin Payplug * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[PayPlug for WooCommerce (Official)] De très nombreux échecs de paiement](https://wordpress.org/support/topic/de-tres-nombreux-echecs-de-paiement/) * Plugin Author [Payplug](https://wordpress.org/support/users/payplug/) * (@payplug) * [3 years, 10 months ago](https://wordpress.org/support/topic/de-tres-nombreux-echecs-de-paiement/#post-15983020) * Bonjour, * Merci pour votre message. * La raison d’échec “la banque du client a refusé le paiement” est transmise par la banque du client. Nous n’avons malheureusement pas plus de précision sur la raison de ce refus. Le client peut dans ce cas contacter sa banque, pour lui indiquer qu’il est bien à l’origine du paiement, et/ou leur demander plus de précisions, puis retenter plus tard. * Si vous souhaitez obtenir plus de précisions, n’hésitez pas à vous rapprocher de notre équipe support et à lui fournir des exemples de transactions. * Belle journée à vous, L’équipe PayPlug Viewing 15 replies - 1 through 15 (of 40 total) 1 [2](https://wordpress.org/support/users/payplug/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/payplug/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/payplug/replies/page/2/?output_format=md)