Title: parcel2go's Replies | WordPress.org --- # parcel2go [ ](https://wordpress.org/support/users/parcel2go/) * [Profile](https://wordpress.org/support/users/parcel2go/) * [Topics Started](https://wordpress.org/support/users/parcel2go/topics/) * [Replies Created](https://wordpress.org/support/users/parcel2go/replies/) * [Reviews Written](https://wordpress.org/support/users/parcel2go/reviews/) * [Topics Replied To](https://wordpress.org/support/users/parcel2go/replied-to/) * [Engagements](https://wordpress.org/support/users/parcel2go/engagements/) * [Favorites](https://wordpress.org/support/users/parcel2go/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 31 total) 1 [2](https://wordpress.org/support/users/parcel2go/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/parcel2go/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/parcel2go/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] Unable to provide a total weight for a parcel containing multiple items](https://wordpress.org/support/topic/unable-to-provide-a-total-weight-for-a-parcel-containing-multiple-items/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [1 month, 1 week ago](https://wordpress.org/support/topic/unable-to-provide-a-total-weight-for-a-parcel-containing-multiple-items/#post-18958126) * Hi [@cycas](https://wordpress.org/support/users/cycas/) , * Thanks for reaching out, and welcome back! * I can clarify how the plugin handles multi-item parcels, as it actually does support this, just not through a single “total size and weight” field. * Here’s how it works: - Each product can have its own weight and dimensions set individually (via the product edit screen). - When a customer orders more than one item in a single parcel, the plugin automatically combines them for you: - Weight: the weight of each item is added together to get the total parcel weight. - Dimensions: rather than adding dimensions together, the plugin takes the largest( maximum) dimension across the items to determine the packaging size. * So you don’t need to manually calculate or enter a combined total. As long as each product has its weight and dimensions set, the plugin works this out automatically when items are shipped together. * If you haven’t set individual weights/dimensions on your products, the plugin will fall back to the default weight and dimension values configured in the plugin settings. It’s worth double-checking those defaults, as this is a common reason shipments don’t look right, i.e. if products are missing their own values, everything falls back to that single default figure instead of being calculated per item. * A couple of things worth checking on your end: 1. Go to a few of your product edit pages and confirm weight/dimensions are filled in. 2. If you’d rather not set this for every product, review the default weight/dimension in the plugin settings, since this will be used as a fallback. * Let me know if you’d like help setting default values, or if once you’ve checked this the packaging still doesn’t look right, and I’ll dig further into your specific setup. * Best regards * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Parcel2Go Shipping] Doesn’t work](https://wordpress.org/support/topic/doesnt-work-2728/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [4 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2728/#post-15018057) * Hey Danny, * Could you confirm that if you have sandbox mode selected the user is from [https://sandbox.parcel2go.com/](https://sandbox.parcel2go.com/) and if it’s Live the user is from [https://www.parcel2go.com](https://www.parcel2go.com) * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] Error on sending Order to Parcel2 Go](https://wordpress.org/support/topic/error-on-sending-order-to-parcel2-go/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years ago](https://wordpress.org/support/topic/error-on-sending-order-to-parcel2-go/#post-14733955) * Hi, It seemed you were using the WordPress plugin rather than SmartSend. If you are using SmartSend you need to use out live site, the sandbox site is only for testing our public API. * The Api crednetials you need to use SmartSend are your API key/secret from WooCommerce not our API. You can get these from within the WooCommerce setting as described here… [https://www.parcel2go.com/myaccount/uploadtools/woocommerce](https://www.parcel2go.com/myaccount/uploadtools/woocommerce) * Items sold in the last 2 weeks with a status of processing will be imported into SmartSend on Parcel2Go.com. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] Error on sending Order to Parcel2 Go](https://wordpress.org/support/topic/error-on-sending-order-to-parcel2-go/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years ago](https://wordpress.org/support/topic/error-on-sending-order-to-parcel2-go/#post-14733273) * Hi Could you go to [https://www.parcel2go.com/myaccount/api](https://www.parcel2go.com/myaccount/api) * and confirm that you are using the full clientId (it needs the colon and bit after). * Also if you are trying out the Sandbox first the clientId and secret need to be from [https://sandbox.parcel2go.com/myaccount/api](https://sandbox.parcel2go.com/myaccount/api) not your account on the live website. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] Error on sending Order to Parcel2 Go](https://wordpress.org/support/topic/error-on-sending-order-to-parcel2-go/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years ago](https://wordpress.org/support/topic/error-on-sending-order-to-parcel2-go/#post-14725976) * Hi, * The page showing linked accounts is to use with our SmartSend tool, which you can use here [https://www.parcel2go.com/myaccount/uploadeditems](https://www.parcel2go.com/myaccount/uploadeditems) * For using the wordpress plugin you need to create a client Id and secret for our public api, which the wordpress plugin connects to. If you want to do this you can from [https://www.parcel2go.com/myaccount/api](https://www.parcel2go.com/myaccount/api) and create client credentials. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] Allowing Shop Manager to Access](https://wordpress.org/support/topic/allowing-shop-manager-to-access/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years, 3 months ago](https://wordpress.org/support/topic/allowing-shop-manager-to-access/#post-14365143) * Hi, The admin role is currently the only one available. We’ll look to add Shop Manager when this plugin is updated. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] Customer Parcel Collection](https://wordpress.org/support/topic/customer-parcel-collection/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years, 8 months ago](https://wordpress.org/support/topic/customer-parcel-collection/#post-13688204) * Hi, It does not but this is functionality that you (or you developer) could implement though our Public API. See [https://www.parcel2go.com/api](https://www.parcel2go.com/api) * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] plugin access for shop manager](https://wordpress.org/support/topic/plugin-access-for-shop-manager/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-access-for-shop-manager/#post-13591574) * Hi Rich – Sorry I’d marked as resolved when replying. It will be in the next update of the plugin. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] No country dropdown in settings](https://wordpress.org/support/topic/no-country-dropdown-in-settings/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years, 9 months ago](https://wordpress.org/support/topic/no-country-dropdown-in-settings/#post-13591288) * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] plugin access for shop manager](https://wordpress.org/support/topic/plugin-access-for-shop-manager/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-access-for-shop-manager/#post-13591285) * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] Authorization has been denied for this request.](https://wordpress.org/support/topic/authorization-has-been-denied-for-this-request-3/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years, 9 months ago](https://wordpress.org/support/topic/authorization-has-been-denied-for-this-request-3/#post-13590677) * Hi, * Can you confirm if you are using the Sandbox or Live mode? * If you are getting set up with Sandbox you need to create a user, log in and create an API client on our sandbox site, from here [https://sandbox.parcel2go.com/myaccount/api](https://sandbox.parcel2go.com/myaccount/api) * Live API Clients and secrets will not work on sandbox and vice versa. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] No country dropdown in settings](https://wordpress.org/support/topic/no-country-dropdown-in-settings/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years, 9 months ago](https://wordpress.org/support/topic/no-country-dropdown-in-settings/#post-13590665) * Hi, * Is this still causing you an issue now? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] Add checks if Shipping Name not same with Billing Name](https://wordpress.org/support/topic/add-checks-if-shipping-name-not-same-with-billing-name/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years, 10 months ago](https://wordpress.org/support/topic/add-checks-if-shipping-name-not-same-with-billing-name/#post-13551113) * Hi, * Yes – we’ll check this out and add into a release for this plugin. Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] NO UK OPTION](https://wordpress.org/support/topic/no-uk-option/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years, 10 months ago](https://wordpress.org/support/topic/no-uk-option/#post-13532822) * Hi, * yes you need to use UK – Main land as shown in this image. [https://pasteboard.co/JvATdIN.png](https://pasteboard.co/JvATdIN.png) * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Parcel2Go Shipping] Authorization has been denied for this request](https://wordpress.org/support/topic/authorization-has-been-denied-for-this-request-2/) * Plugin Author [parcel2go](https://wordpress.org/support/users/parcel2go/) * (@parcel2go) * [5 years, 10 months ago](https://wordpress.org/support/topic/authorization-has-been-denied-for-this-request-2/#post-13462547) * Hi [@leegrant](https://wordpress.org/support/users/leegrant/) If you could drop us an email to [smartsendintegrations@parcel2go.com](https://wordpress.org/support/users/parcel2go/replies/smartsendintegrations@parcel2go.com?output_format=md) we can get your customer details and check for any reasons for authorization being denied. * thanks Viewing 15 replies - 1 through 15 (of 31 total) 1 [2](https://wordpress.org/support/users/parcel2go/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/parcel2go/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/parcel2go/replies/page/2/?output_format=md)