Title: Optimole's Replies | WordPress.org --- # Optimole [ ](https://wordpress.org/support/users/optimole/) * [Profile](https://wordpress.org/support/users/optimole/) * [Topics Started](https://wordpress.org/support/users/optimole/topics/) * [Replies Created](https://wordpress.org/support/users/optimole/replies/) * [Reviews Written](https://wordpress.org/support/users/optimole/reviews/) * [Topics Replied To](https://wordpress.org/support/users/optimole/replied-to/) * [Engagements](https://wordpress.org/support/users/optimole/engagements/) * [Favorites](https://wordpress.org/support/users/optimole/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 283 total) 1 [2](https://wordpress.org/support/users/optimole/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/optimole/replies/page/3/?output_format=md)… [17](https://wordpress.org/support/users/optimole/replies/page/17/?output_format=md) [18](https://wordpress.org/support/users/optimole/replies/page/18/?output_format=md) [19](https://wordpress.org/support/users/optimole/replies/page/19/?output_format=md) [→](https://wordpress.org/support/users/optimole/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Optimole – Optimize Images | Convert WebP & AVIF | CDN & Lazy Load | Image Optimization] Blurry full-size image on mobile](https://wordpress.org/support/topic/blurry-full-size-image-on-mobile/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [1 year ago](https://wordpress.org/support/topic/blurry-full-size-image-on-mobile/#post-18671281) * Hi [@nazrinn](https://wordpress.org/support/users/nazrinn/), * Can you share a screenshot of the resize tab from Advanced-> Resize? * [This](https://ml275xldtxd5.i.optimole.com/cb:9VrU.28380/w:auto/h:auto/q:100/f:best/https://barbandcarole.ca/wp-content/uploads/2025/09/2-web-or-mls-2931-Ahearn-Avenue-41.avif) is the size you were looking to have ? * If you have limit image size one Optimole might lower the resolution for those images if they exceeds the limits. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Super Page Cache – Cloudflare Cache, Page Speed & Core Web Vitals] New Admin Interface](https://wordpress.org/support/topic/new-admin-interface-2/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [1 year, 2 months ago](https://wordpress.org/support/topic/new-admin-interface-2/#post-18553704) * hey [@bobsled](https://wordpress.org/support/users/bobsled/), * Good point, thanks for reporting it, it was an oversight from our end and it wasnt migrated. The team is working atm to bring this up, will follow up with an update soon. * Thank you for understanding. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Optimole – Optimize Images | Convert WebP & AVIF | CDN & Lazy Load | Image Optimization] Site layout broken after upgrade](https://wordpress.org/support/topic/site-layout-broken-after-upgrade/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [1 year, 5 months ago](https://wordpress.org/support/topic/site-layout-broken-after-upgrade/#post-18428879) * Hi there, * We’re currently not aware of any ongoing issues, so we’d really appreciate your help in isolating the root cause. * Here are a few steps to try first: 1. **Disable Optimole CSS/JS optimization** (if it’s enabled) and check if the issue persists. 2. **Clear the cache** if you’re using a caching plugin. 3. If you’re using a **page builder that generates external CSS files**, look for an option to regenerate those files and give that a try. * If the issue is still unresolved after these steps, please reach out to us via [optimole.com/contact](https://optimole.com/contact) and, if possible, share access to a staging version of your site. This would allow us to test plugin updates and better identify the source of the problem. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Optimole – Optimize Images | Convert WebP & AVIF | CDN & Lazy Load | Image Optimization] Update to 4.0.0 broke site layout](https://wordpress.org/support/topic/update-to-4-0-0-broke-site-layout/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [1 year, 5 months ago](https://wordpress.org/support/topic/update-to-4-0-0-broke-site-layout/#post-18417232) * Hi, * No, is not. * Do you have more details? Like any error log reported? Or if you have a staging version of it can you contact us on optimole.com/contact to coordinate on troubleshooting this. * Thanks! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Optimole – Optimize Images | Convert WebP & AVIF | CDN & Lazy Load | Image Optimization] Images being held Hostage](https://wordpress.org/support/topic/images-being-held-hostage/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [1 year, 7 months ago](https://wordpress.org/support/topic/images-being-held-hostage/#post-18319783) * Hi [@nolandc](https://wordpress.org/support/users/nolandc/), * I’m very sorry for the frustration you’ve experienced, and I appreciate you sharing your concerns. * I’d like to clarify a few points to address your concerns accurately: - First, regarding your images: **Optimized images** are indeed stopped after account deactivation. However, your **original images** remain accessible for up to one month after deactivation precisely for restoration purposes. If your transferred images appeared blank upon restoration, it’s possible there was an issue during the transfer process. - Regarding the email notifications, our system sends multiple alerts as accounts approach their usage limits. I’m sorry to hear you didn’t receive these. It might be worth checking your spam folder or checking your registered email address. - Finally, we never intend to force upgrades. If our system mistakenly showed you reached your quota, I’d be more than happy to investigate this discrepancy closely. Our intention is always transparency, not a bait-and-switch tactic. * Thank you for your understanding and patience. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Optimole – Optimize Images | Convert WebP & AVIF | CDN & Lazy Load | Image Optimization] Dealing with bots](https://wordpress.org/support/topic/dealing-with-bots/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [1 year, 8 months ago](https://wordpress.org/support/topic/dealing-with-bots/#post-18291682) * Hi, * We do exclude bots already by their User Agents and they are not counted against the quota. * I hope this helps. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Optimole – Optimize Images | Convert WebP & AVIF | CDN & Lazy Load | Image Optimization] An absolute disaster](https://wordpress.org/support/topic/an-absolute-disaster/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [1 year, 8 months ago](https://wordpress.org/support/topic/an-absolute-disaster/#post-18276508) * We’re sorry for the confusion and any inconvenience this has caused. * To clarify, before any account is deactivated, we send multiple notifications and provide a grace period during which images remain accessible. Even after deactivation, you can still download your images for up to a month. * That being said, we appreciate your feedback and will review how we can improve this process to avoid similar situations in the future. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Optimole – Optimize Images | Convert WebP & AVIF | CDN & Lazy Load | Image Optimization] Images not loading from CDN when ajax requested](https://wordpress.org/support/topic/images-not-loading-from-cdn-when-ajax-requested/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [1 year, 8 months ago](https://wordpress.org/support/topic/images-not-loading-from-cdn-when-ajax-requested/#post-18260656) * Hi [@bauhausweb](https://wordpress.org/support/users/bauhausweb/), * If you check the ajax endpoints while you are logged is normal those to not be replaced. Can you share the page where I can find those ajax requests being triggered to verify? * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Optimole – Optimize Images | Convert WebP & AVIF | CDN & Lazy Load | Image Optimization] Images not loading from CDN when ajax requested](https://wordpress.org/support/topic/images-not-loading-from-cdn-when-ajax-requested/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [1 year, 8 months ago](https://wordpress.org/support/topic/images-not-loading-from-cdn-when-ajax-requested/#post-18255770) * Hi there, * Images from admin-ajax.php should be replaced and served via the CDN when you are **not** logged in. * I hope this helps. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Super Page Cache – Cloudflare Cache, Page Speed & Core Web Vitals] best way to purge cache](https://wordpress.org/support/topic/best-way-to-purge-cache/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [2 years ago](https://wordpress.org/support/topic/best-way-to-purge-cache/#post-18012244) * Hey, Purging the cache from the plugin dashboard should be enough. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Super Page Cache – Cloudflare Cache, Page Speed & Core Web Vitals] Prevent the following URIs to be cached – Not working](https://wordpress.org/support/topic/prevent-the-following-uris-to-be-cached-not-working/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [2 years ago](https://wordpress.org/support/topic/prevent-the-following-uris-to-be-cached-not-working/#post-18010390) * Hey, I might have an idea about what can potentially be wrong here, but I would need the site url to take a look at the headers at least. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Super Page Cache – Cloudflare Cache, Page Speed & Core Web Vitals] Fastcgi errors are still occuring](https://wordpress.org/support/topic/fastcgi-errors-are-still-occuring/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [2 years ago](https://wordpress.org/support/topic/fastcgi-errors-are-still-occuring/#post-18010370) * Hey, Thanks for letting us know. Do you have Cloudflare enabled or you don’t want to enable it and you are wondering why is this a problem? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Super Page Cache – Cloudflare Cache, Page Speed & Core Web Vitals] backend.min.js TypeError](https://wordpress.org/support/topic/backend-min-js-typeerror/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [2 years ago](https://wordpress.org/support/topic/backend-min-js-typeerror/#post-18007911) * Hey, We just released a new version fixing some reported issues, let me know if it works now. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Super Page Cache – Cloudflare Cache, Page Speed & Core Web Vitals] Javascript error in latest version – 5.0.1 and 5.0.0](https://wordpress.org/support/topic/javascript-error-in-latest-version-5-0-1-and-5-0-0/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [2 years ago](https://wordpress.org/support/topic/javascript-error-in-latest-version-5-0-1-and-5-0-0/#post-18007909) * We just released a new version that fixed this. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Super Page Cache – Cloudflare Cache, Page Speed & Core Web Vitals] Host name heads up](https://wordpress.org/support/topic/host-name-heads-up/) * Plugin Author [Optimole](https://wordpress.org/support/users/optimole/) * (@optimole) * [2 years ago](https://wordpress.org/support/topic/host-name-heads-up/#post-18007908) * Hey, We did some fixing around this in the next version, can you update and try again? 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