OneSignal Push Notifications
Forum Replies Created
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Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] OneSignal widgetHello
I’m sorry to hear this, please contact support@onesignal.com with the web url containing the widget and our support team can assist you directly.
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Hook on send notificationHello
All of our hooks are documented here: https://documentation.onesignal.com/docs/web-push-wordpress-faq#action-and-filter-hooks
For further questions, please contact our support team at support@onesignal.com
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Onesignal Unused Javascript IssueHello, thanks for sharing, our team has been investigating this, a number of improvements have been made.
If you are still having issues, please contact our support team at support@onesignal.com with steps to reproduce.
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Auto Prompt Ignoring OFF SettingsHello, sorry for the delay.
That sounds like a bug, can you please contact our support team at support@onesignal.com with your site URL and screenshot of your WordPress OneSignal settings?
Thank you!
Hello, sorry for the delay.
I checked your site and did not see the error, seems you got it working.
If you are still having issues, please contact our support team at support@onesignal.com with steps to reproduce.
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Scheduled posts + Specific categoryHello
Sorry for the delay, please contact support@onesignal.com for faster support.
You will likely need to add the send_after property to your API request and set the date as the time the post will be published, that will schedule the notification on our backend instead of relying on the wordpress queue to trigger it.
You can use the onesignal_send_notification filter: https://documentation.onesignal.com/docs/web-push-wordpress-faq#onesignal_send_notification-filter
And details for the send_after parameter are here: https://documentation.onesignal.com/reference/create-notification#delivery
Please use support@onesignal.com for faster support and speaking with our support team directly.
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Delay Popup SliderHello
Sorry for the delay, please contact support@onesignal.com for faster support.
You can add a delay to your site following this guide: https://documentation.onesignal.com/docs/web-push-wordpress-faq#customizing-subscription-prompts
it will require adding a bit of code, but it should be relatively easy.
Please feel free to read the topics of our Support Forum! The first says to contact support@onesignal.com for faster assistance.
Thanks!
Forum: Reviews
In reply to: [OneSignal - Web Push Notifications] Unauthorized accessHello, I’m sorry to hear this. It is likely an issue with your OneSignal REST API key being leaked either by it being published publicly or your email/password becoming compromised.
Did you reach out to the OneSignal Support team at support@onesignal.com for assistance?
Forum: Reviews
In reply to: [OneSignal - Web Push Notifications] Ambiguous Set up InstructionThank you for bringing this to our attention. We have updated our documentation and added a new setup video to help get you going: https://documentation.onesignal.com/docs/wordpress
We will next add new videos on prompting to help solve the bell prompt question. Please stay tuned for new videos!
If you contact us at support@onesignal.com we would be happy to assist there as well!
Forum: Reviews
In reply to: [OneSignal - Web Push Notifications] Very bad support and poorly coded pluginI am very sad to hear about your negative experience using the OneSignal WordPress plugin from your review.
We know there are some missing features and will take this as a feature request. But even as a free plugin we want to make sure everyone has a good experience. Our support team does its best to provide help to all customers but cannot create the functionality you need for you through the plugin.
We have a very popular REST API you can use to create notifications with:
https://documentation.onesignal.com/reference/create-notificationIf you have further questions about this, feel free to reach us at support@onesignal.com
We thank you for brining this to our attention and hope you revise your review.
Forum: Reviews
In reply to: [OneSignal - Web Push Notifications] Data remains when remove plugin.We appreciate you providing feedback on our plugin. Would you be so kind to reach to our support team support@onesignal.com so we can better help address this issue?
Please share details on what user data you are referring to.
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Unable to make Onesignal work (Mailed)Hello
Looks like we responded back to you at our support email support@onesignal.com
Let us know when your site is out of maintenance mode and we can take another look.
Hi there,
Unfortunately when I try those screenshot links they don’t work for me.
Would you mind reaching out to support@onesignal.com and sharing these details for faster assistance?
We would be happy to help there with these details.
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Create subscribe link buttonHello, we have some example code how to do this here: https://documentation.onesignal.com/docs/web-push-custom-code-examples#custom-link-prompt
It will require the ability to add HTML and JavaScript to your site.
Feel free to email us at support@onesignal.com for faster assistance.
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Error Failed to register a ServiceWorkerHello
Some of the files our WordPress plugin automatically includes on your site is being re-written to be served from a Content Delivery Network (CDN) instead of your site directly.
Due to browser restrictions on web push, these files must not be re-written and have to be served from the same site origin users are accessing your site from.
Generally this is an easy setting to update in your CDN plugin. Most common CDN plugin settings can be updated following this guide: Troubleshooting Web Push – WordPress CDN Support: https://documentation.onesignal.com/docs/troubleshooting-wordpress-web-push#wordpress-cdn–cache-plugin-support
Let us know which CDN plugin you are using if you are still having issues at support@onesignal.com
Thanks