Title: UPS's Replies | WordPress.org --- # UPS [ ](https://wordpress.org/support/users/officialups/) * [Profile](https://wordpress.org/support/users/officialups/) * [Topics Started](https://wordpress.org/support/users/officialups/topics/) * [Replies Created](https://wordpress.org/support/users/officialups/replies/) * [Reviews Written](https://wordpress.org/support/users/officialups/reviews/) * [Topics Replied To](https://wordpress.org/support/users/officialups/replied-to/) * [Engagements](https://wordpress.org/support/users/officialups/engagements/) * [Favorites](https://wordpress.org/support/users/officialups/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 72 total) 1 [2](https://wordpress.org/support/users/officialups/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/officialups/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/officialups/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/officialups/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/officialups/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[eCommerce Shipping Dashboard by UPS for WooCommerce] dramatic](https://wordpress.org/support/topic/dramaitc/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [6 months, 4 weeks ago](https://wordpress.org/support/topic/dramaitc/#post-18725069) * Hello [@bartb112](https://wordpress.org/support/users/bartb112/) , * Thanks for sharing your feedback — we’re sorry to hear the plugin didn’t meet your expectations. * Our integration is designed this way intentionally. We support thousands of merchants with the same approach, and one of our key priorities is keeping WooCommerce stores lean and performant. Offloading the label creation process helps ensure that your checkout and admin environment stay fast and stable, especially for stores with higher order volumes. * That said, we truly appreciate your input. We’re continuously improving the plugin, and feedback like yours helps us evaluate future enhancements. If you’d like to share more details or explore alternatives within the current setup, our team is always here to help. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[eCommerce Shipping Dashboard by UPS for WooCommerce] UPS “The server returned a “405 Method Not Allowed”.](https://wordpress.org/support/topic/ups-the-server-returned-a-405-method-not-allowed/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [6 months, 4 weeks ago](https://wordpress.org/support/topic/ups-the-server-returned-a-405-method-not-allowed/#post-18725064) * [@hardcraftco](https://wordpress.org/support/users/hardcraftco/) Thank you for your message. * I see that you’ve resolved the issue with your Hosting provider. * [@srpxamar](https://wordpress.org/support/users/srpxamar/) * Please whitelist the following IPs. * ```wp-block-code 83.141.2.180 83.141.6.7 ``` * Our plugin is communicating with your API during onboarding. Please make sure that - Your security plugins are not blocking our IPs - Your .htaccess file is configured to not block our IPs - Your API path is accessible for our IPs - Your Hosting / CND provider whitelists our IPs and don’t identify them as Bots * As soon as the following requirements are set, go ahead and retry it * Please allso open a ticket with [upsplugins@ecommerce.help](https://wordpress.org/support/users/officialups/replies/upsplugins@ecommerce.help?output_format=md) * Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[eCommerce Shipping Dashboard by UPS for WooCommerce] Kludgy Installation & Configuration](https://wordpress.org/support/topic/kludgy-installation-configuration/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [1 year, 6 months ago](https://wordpress.org/support/topic/kludgy-installation-configuration/#post-18186977) * Hello [@mindykatzen](https://wordpress.org/support/users/mindykatzen/), * Thank you for your message. * Please open up a ticket by writing an email to [upsplugins@ecommerce.help](https://wordpress.org/support/users/officialups/replies/upsplugins@ecommerce.help?output_format=md) to get support from us. * We’re happy to support you getting onboarded. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[eCommerce Shipping Dashboard by UPS for WooCommerce] Does it work for Mexico?](https://wordpress.org/support/topic/does-it-work-for-mexico/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [1 year, 7 months ago](https://wordpress.org/support/topic/does-it-work-for-mexico/#post-18122272) * Hello [@javiermates](https://wordpress.org/support/users/javiermates/) * Thank you for your review. * We’re happy to identify the issue you and get you onboarded. Please open up a ticket with us by writing to [upsplugins@ecommerce.help](https://wordpress.org/support/users/officialups/replies/upsplugins@ecommerce.help?output_format=md) * I’m looking forward to your response. * Best regards * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[eCommerce Shipping Dashboard by UPS for WooCommerce] Fatal error in activate](https://wordpress.org/support/topic/fatal-error-in-activate/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [1 year, 7 months ago](https://wordpress.org/support/topic/fatal-error-in-activate/#post-18122270) * Hello [@bartb112](https://wordpress.org/support/users/bartb112/) * Thank you for your review. * We’re happy to identify the issue you and get you onboarded. Please open up a ticket with us by writing to [upsplugins@ecommerce.help](https://wordpress.org/support/users/officialups/replies/upsplugins@ecommerce.help?output_format=md) * I’m looking forward to your response. * Best regards * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[eCommerce Shipping Dashboard by UPS for WooCommerce] Unable to set up](https://wordpress.org/support/topic/unable-to-set-up-2/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [1 year, 7 months ago](https://wordpress.org/support/topic/unable-to-set-up-2/#post-18122269) * Hello [@jttrampa](https://wordpress.org/support/users/jttrampa/) * Thank you for your review. * We’re happy to identify the issue you and get you onboarded. Please open up a ticket with us by writing to [upsplugins@ecommerce.help](https://wordpress.org/support/users/officialups/replies/upsplugins@ecommerce.help?output_format=md) * I’m looking forward to your response. * Best regards * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[eCommerce Shipping Dashboard by UPS for WooCommerce] It does take too long time to upload shipping details](https://wordpress.org/support/topic/it-does-take-too-long-time-to-upload-shipping-details/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [1 year, 7 months ago](https://wordpress.org/support/topic/it-does-take-too-long-time-to-upload-shipping-details/#post-18122268) * Hello [@creativy](https://wordpress.org/support/users/creativy/) * Thank you for your review. * We’re happy to identify the issue you and get you onboarded. Please open up a ticket with us by writing to [upsplugins@ecommerce.help](https://wordpress.org/support/users/officialups/replies/upsplugins@ecommerce.help?output_format=md) * I’m looking forward to your response. * Best regards * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[eCommerce Shipping Dashboard by UPS for WooCommerce] Error 405](https://wordpress.org/support/topic/error-405-4/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [1 year, 7 months ago](https://wordpress.org/support/topic/error-405-4/#post-18122266) * Hello [@needpens2](https://wordpress.org/support/users/needpens2/) * Thank you for your review. * We’re happy to identify the issue you and get you onboarded. Please open up a ticket with us by writing to [upsplugins@ecommerce.help](https://wordpress.org/support/users/officialups/replies/upsplugins@ecommerce.help?output_format=md) * I’m looking forward to your response. * Best regards * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[UPS Shipping and UPS Access Point™: Official Plugin] Order completed without shipping charge](https://wordpress.org/support/topic/order-completed-without-shipping-charge-2/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [3 years, 6 months ago](https://wordpress.org/support/topic/order-completed-without-shipping-charge-2/#post-16241007) * Hello [@ameerdanish](https://wordpress.org/support/users/ameerdanish/) , * we replied to your ticket 6090 already on Friday 8:42 a.m. * I’ll reply one more time, please check your SPAM folder. * Best regards Ruben Miller * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[UPS Shipping and UPS Access Point™: Official Plugin] Order completed without shipping charge](https://wordpress.org/support/topic/order-completed-without-shipping-charge/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [3 years, 6 months ago](https://wordpress.org/support/topic/order-completed-without-shipping-charge/#post-16222932) * Hello [@ameerdanish](https://wordpress.org/support/users/ameerdanish/) , * thank you for writing us. * Please open up a ticket on [https://ecommerce.help/service/shipping/ups-plugins/#ticket](https://ecommerce.help/service/shipping/ups-plugins/#ticket) or by writing an email to [upsplugins@ecommerce.help](https://wordpress.org/support/users/officialups/replies/upsplugins@ecommerce.help?output_format=md) so that we can follow up with you via this channel. * I’m looking forward to your response. * Best regards Ruben Miller * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[UPS Shipping and UPS Access Point™: Official Plugin] shipping costs and duties](https://wordpress.org/support/topic/shipping-costs-and-duties/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [3 years, 7 months ago](https://wordpress.org/support/topic/shipping-costs-and-duties/#post-16202018) * Hello [@cantineeuropa](https://wordpress.org/support/users/cantineeuropa/) , * thank you for this question. * Here is an answer we got from UPS directly * > `With regards to the API you will see the following code > > 03 > Additional duties/taxes may apply and are not reflected in the > total amount due. > > There is an indicator for that I think also in the Landed Cost API. The default > in the shipping API and also Rating API is that the shipper pays transportation > and receiver pays D&T, so it is not shown on the API since it is done from > the Shipper’s perspective.` * We’re not utilizing the Landed Cost API but only the Shipping and Rating API of UPS. * Let me know if this answers your question. * Best regards Ruben Miller - This reply was modified 3 years, 7 months ago by [UPS](https://wordpress.org/support/users/officialups/). - This reply was modified 3 years, 7 months ago by [UPS](https://wordpress.org/support/users/officialups/). * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[UPS Shipping and UPS Access Point™: Official Plugin] One day and still not working](https://wordpress.org/support/topic/one-day-and-still-not-working/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [3 years, 8 months ago](https://wordpress.org/support/topic/one-day-and-still-not-working/#post-16090421) * Hello [@hangist](https://wordpress.org/support/users/hangist/) , * we did not receive any follow up on the ticket from you. Since your last message we’ve updated the plugin to run on PHP 8 and support weight and country based flatrates. * I’d be happy to support setting it up. * Please open up a ticket by writing an email to [upsplugins@ecommerce.help](https://wordpress.org/support/users/officialups/replies/upsplugins@ecommerce.help?output_format=md) * I’m looking forward to your response. * Best regards Ruben Miller * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[UPS Shipping and UPS Access Point™: Official Plugin] Version 3.2.0 is making wordpress admin very slow](https://wordpress.org/support/topic/version3-2-0/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [3 years, 8 months ago](https://wordpress.org/support/topic/version3-2-0/#post-16090415) * Hello [@stieranka](https://wordpress.org/support/users/stieranka/) , * we did not receive any ticket from you but would still like to understand why the plugin is making especially your instance slow and turn the bad review into a positive one. * Please open up a ticket by writing an email to [upsplugins@ecommerce.help](https://wordpress.org/support/users/officialups/replies/upsplugins@ecommerce.help?output_format=md) * I’m looking forward to your response. * Best regards Ruben Miller * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[UPS Shipping and UPS Access Point™: Official Plugin] Shipping Tax](https://wordpress.org/support/topic/shipping-tax-5/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [3 years, 8 months ago](https://wordpress.org/support/topic/shipping-tax-5/#post-16086285) * Hello, * this ticket has successfully been resolved! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[UPS Shipping and UPS Access Point™: Official Plugin] This Plugin is not PHP8.0 ready!](https://wordpress.org/support/topic/this-plugin-is-not-php8-0-ready/) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [3 years, 8 months ago](https://wordpress.org/support/topic/this-plugin-is-not-php8-0-ready/#post-16052585) * Hello [@ben2711](https://wordpress.org/support/users/ben2711/) , * we’ve just released a version that is PHP 8.x compatible. * Please install it and test it out. * I’m looking forward to your response. * Best regards Ruben Miller Viewing 15 replies - 1 through 15 (of 72 total) 1 [2](https://wordpress.org/support/users/officialups/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/officialups/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/officialups/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/officialups/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/officialups/replies/page/2/?output_format=md)