Title: Robert Windisch's Replies - page 6 | WordPress.org --- # Robert Windisch [ ](https://wordpress.org/support/users/nullbyte/) * [Profile](https://wordpress.org/support/users/nullbyte/) * [Topics Started](https://wordpress.org/support/users/nullbyte/topics/) * [Replies Created](https://wordpress.org/support/users/nullbyte/replies/) * [Reviews Written](https://wordpress.org/support/users/nullbyte/reviews/) * [Topics Replied To](https://wordpress.org/support/users/nullbyte/replied-to/) * [Engagements](https://wordpress.org/support/users/nullbyte/engagements/) * [Favorites](https://wordpress.org/support/users/nullbyte/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 76 through 90 (of 165 total) [←](https://wordpress.org/support/users/nullbyte/replies/page/5/?output_format=md) [1](https://wordpress.org/support/users/nullbyte/replies/?output_format=md) [2](https://wordpress.org/support/users/nullbyte/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/nullbyte/replies/page/3/?output_format=md)… [5](https://wordpress.org/support/users/nullbyte/replies/page/5/?output_format=md) 6 [7](https://wordpress.org/support/users/nullbyte/replies/page/7/?output_format=md)… [9](https://wordpress.org/support/users/nullbyte/replies/page/9/?output_format=md) [10](https://wordpress.org/support/users/nullbyte/replies/page/10/?output_format=md) [11](https://wordpress.org/support/users/nullbyte/replies/page/11/?output_format=md) [→](https://wordpress.org/support/users/nullbyte/replies/page/7/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Fatal error 3.0.8 to 3.0.10](https://wordpress.org/support/topic/fatal-error-308-to-3010/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/fatal-error-308-to-3010/page/2/#post-3711785) * Hi, * we have released version 3.0.11 that will include the fix we have provided you for older WordPress versions. Please use this version and give us feedback if that will run on your version. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Server self connect error](https://wordpress.org/support/topic/server-self-connect-error/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/server-self-connect-error/#post-3746238) * Hi tuneful, * it could be that your web hosting provider limits the request for local cronjobs. Do you see updates for plugins and themes on your blog? Can you use future posts? If that all works maybe a plugin will limit the request for our plugin. Please switch off other plugins and try again. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] ERROR: Signal 15 is sent to script! Version 3.0.10](https://wordpress.org/support/topic/error-signal-15-is-sent-to-script-version-3010/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/error-signal-15-is-sent-to-script-version-3010/#post-3739234) * Hi, * the “Signal 15” message means that our backup job got killed by your web host provider. That will happen on small webspaces. You can set BackWPup to use many retries. Please try the following at Settings->Jobs: * – change “Restart on archive creation” to 200 – change “Maximum number of retries for job steps” to 9 or higher * You can also try to split your backup jobs into smaller ones. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Backup to Google S3 fails](https://wordpress.org/support/topic/backup-to-google-s3-fails/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/backup-to-google-s3-fails/#post-3725456) * Hi Nowton, * the message “Signal 15” means that your web host provider have some limits. So our script get killed because we need to long to get the backup done. Please provide a logfile that we can see where the error occurs. You can try the following on Settings->Jobs: – change “Restart on archive creation” to 200 – change “Maximum number of retries for job steps” to 9 or higher * You can also split your backup into many smaller ones to get your site done. This could help you if you have a big site on a small web host. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Not robust enough for scaled production environment](https://wordpress.org/support/topic/not-robust-enough-for-scaled-production-environment/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/not-robust-enough-for-scaled-production-environment/#post-3747432) * Hi Nowton, * can you provide logfiles that we can check for your backup fails? There are many reasons why backing up your blog can go wrong. But with details from your site we can help you. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Error after installing the BackWPup update](https://wordpress.org/support/topic/error-after-installing-the-backwpup-update/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/error-after-installing-the-backwpup-update/page/2/#post-3708400) * We have released version 3.0.11 which will fix this issue. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Fatal Error upon Plugin Update with WordPress 3.4.2 – can't login or access FTP](https://wordpress.org/support/topic/fatal-error-upon-plugin-update-with-wordpress-342-cant-login-or-access-ftp/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/fatal-error-upon-plugin-update-with-wordpress-342-cant-login-or-access-ftp/#post-3745282) * Hi JonasKetterle, * we have fixed that error in the current version 3.0.11 of our plugin. Please use this version. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Cannot uncompress ANY backup tar.gz files](https://wordpress.org/support/topic/cannot-uncompress-any-backup-targz-files/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/cannot-uncompress-any-backup-targz-files/#post-3745281) * Hi Valmont1st, * the format tar.gz is different from zip. Many compression tools can read that, which one you can use depends on your operating system. Try to switch to ZIP as compression Method if you get no errors with that. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] setup errors – undefined index & headers already exist](https://wordpress.org/support/topic/setup-errors-undefined-index-headers-already-exist/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/setup-errors-undefined-index-headers-already-exist/#post-3742841) * Hi ambelaLen, * please check this again after you have updated to 3.0.11. We have fixed this issue in the current version. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Why the admin notices / settings page after the upgrades?](https://wordpress.org/support/topic/why-the-admin-notices-settings-page-after-the-upgrades/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/why-the-admin-notices-settings-page-after-the-upgrades/#post-3727718) * Hi David, * thanks for your encouragement and moral support here. As you were able to read in the forums we had gotten a good amount of feedback from our users about the“ annoying pro nag” lately. Nonetheless, your post sort of added the topping to an already baked decision. So please take credit for the fact that we’ve almost completely removed the splash screen in BackWPup 3.0.11. You’ll see it once when you install BackWPup for the first time, and never again after that. * We couldn’t avoid the new meta box, though. You’ll find it on the right side on the BackWPup Dashboard, and that’s where it is going to be. All the time, in each one of the sites you choose to backup hazzle-free and on time with a free version of BackWPup. * Having published another iteration of improvements to the world’s most used backup plugin, we humbly admit the job editing page didn’t make it back to what it was when you liked it the most. It’s just one of those things you can’t have for now. Like a complete removal of the splash screen. * Good news is: UI is on the list for BackWPup 3.1! We strongly feel we need to fix that language in some places. And we’re hoping the fine gentleman who offered to help us out with a native spanish translation will still be up to the job when 3.1 hits RC state. * After all, we believe you were right to call us out on bad behaviour. Making “ decisions, not options” a principle in plugin development can be a tough job at times. You might wind up making a decision nobody seems to like, and you strongly depend on the feedback of loyal users who’ll kick your ass and cover your back at the same time. Fortunately, we have gotten a lot of feedback of that type lately. * Thanks again for your support. We trust BackWPup 3.0.11 will find you satisfied as completely as possible and hope you’ll continue to use it in your projects. We will deploy this version today. * Keep it up! The team at MarketPress.com * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Warnings blow up error log file:](https://wordpress.org/support/topic/warnings-blow-up-error-log-file/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/warnings-blow-up-error-log-file/#post-3724699) * Hello DanielTulp, * thank you for pointing our this issue. We will check these messages and get back to you if we have any news. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Fatal error 3.0.8 to 3.0.10](https://wordpress.org/support/topic/fatal-error-308-to-3010/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/fatal-error-308-to-3010/page/2/#post-3711716) * Hi Marsha, * the bug with Symfony was fixed in 3.0.10. We will release the update 3.0.11 next week that will fix the add_role issue in version before WordPress 3.5. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] 500 error after updating to 3.0.10](https://wordpress.org/support/topic/500-error-after-updating-to-3010/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/500-error-after-updating-to-3010/#post-3719302) * Hi, * we have found the issue for this message. Please apply the changes to class-install. php from [this reply](http://wordpress.org/support/topic/fatal-error-308-to-3010?replies=3#post-4154443). We will release an update next week. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] E_USER_ERROE](https://wordpress.org/support/topic/e_user_erroe/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/e_user_erroe/#post-3717206) * Hi Workshopshed, * thank you for pointing this out. We will fix it with the next version. * regards, Robert * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Can't get past the About screen after update](https://wordpress.org/support/topic/cant-get-past-the-about-screen-after-update/) * Plugin Author [Robert Windisch](https://wordpress.org/support/users/nullbyte/) * (@nullbyte) * [13 years ago](https://wordpress.org/support/topic/cant-get-past-the-about-screen-after-update/#post-3714481) * Hi adambundy, * can you access the about page at “wp-admin/admin.php?page=backwpup”? When you request that page again, you should see the menu of the plugin. * regards, Robert Viewing 15 replies - 76 through 90 (of 165 total) [←](https://wordpress.org/support/users/nullbyte/replies/page/5/?output_format=md) [1](https://wordpress.org/support/users/nullbyte/replies/?output_format=md) [2](https://wordpress.org/support/users/nullbyte/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/nullbyte/replies/page/3/?output_format=md)… [5](https://wordpress.org/support/users/nullbyte/replies/page/5/?output_format=md) 6 [7](https://wordpress.org/support/users/nullbyte/replies/page/7/?output_format=md)… [9](https://wordpress.org/support/users/nullbyte/replies/page/9/?output_format=md) [10](https://wordpress.org/support/users/nullbyte/replies/page/10/?output_format=md) [11](https://wordpress.org/support/users/nullbyte/replies/page/11/?output_format=md) [→](https://wordpress.org/support/users/nullbyte/replies/page/7/?output_format=md)