Title: normandy88's Replies | WordPress.org --- # normandy88 [ ](https://wordpress.org/support/users/normandy88/) * [Profile](https://wordpress.org/support/users/normandy88/) * [Topics Started](https://wordpress.org/support/users/normandy88/topics/) * [Replies Created](https://wordpress.org/support/users/normandy88/replies/) * [Reviews Written](https://wordpress.org/support/users/normandy88/reviews/) * [Topics Replied To](https://wordpress.org/support/users/normandy88/replied-to/) * [Engagements](https://wordpress.org/support/users/normandy88/engagements/) * [Favorites](https://wordpress.org/support/users/normandy88/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/users/normandy88/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/normandy88/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] VAT PRICE and IBAN](https://wordpress.org/support/topic/vat-price-and-iban/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [2 days, 5 hours ago](https://wordpress.org/support/topic/vat-price-and-iban/#post-18959155) * Hi, * glad the pricing issue sorted itself out! * Regarding the IBAN field — you are absolutely right, and we apologize for the confusion. The IBAN setting in the plugin was controlling only thecomplaint ( reklamácia) form, while the IBAN field on the withdrawal-from-contract form was always required regardless of the setting. This was a bugon our end introduced in version 2.6.0. * We have just released version 2.6.1 which fixes this: - The IBAN field on the withdrawal form now fully respects the setting (Required/ Optional / Hidden) - Setting it to “Optional” will show the field but not require it - Setting it to “Hidden” will remove it from the form entirely * Please update to 2.6.1 and set IBAN to “Optional” in the plugin settings — that should give you exactly what you need. * As for translatable system messages — noted, we will consider it for a future version. * Thank you for the detailed feedback, it really helps! * onlinefotka.sk team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] VAT PRICE and IBAN](https://wordpress.org/support/topic/vat-price-and-iban/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [3 days, 17 hours ago](https://wordpress.org/support/topic/vat-price-and-iban/#post-18957627) * ```wp-block-code Hi,thank you for reaching out and for the detailed report!We've looked into both issues:**1. VAT price display**The "Show prices including VAT" checkbox affects only the product pricepreview shown next to each item inside the withdrawal form (the estimatedrefund amount). It does not affect prices displayed elsewhere on your site.Could you confirm — are you testing the withdrawal form specifically, andare your products set up with tax in WooCommerce?**2. IBAN field**The IBAN setting in the plugin controls the IBAN field in thecomplaint (reklamácia) form. The IBAN field in the withdrawal-from-contractform is a separate field added in version 2.6.0.To help us investigate both issues properly, could you please send us a fewscreenshots:- The plugin Settings page (all sections)- The withdrawal form as it appears on your site- The complaint form as it appears on your site (if you use it)- Your WooCommerce → Settings → Tax configurationThat will help us pinpoint exactly what's happening on your end.Thanks!onlinefotka.sk team ``` * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Withdrawing only 1 piece from more pieces of same product](https://wordpress.org/support/topic/withdrawing-only-1-piece-from-more-pieces-of-same-product/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [2 weeks, 2 days ago](https://wordpress.org/support/topic/withdrawing-only-1-piece-from-more-pieces-of-same-product/#post-18946370) * **Hi,** * Thank you for the report! This has been fixed in **version 2.5.6** — the withdrawal form now tracks quantities per product across multiple submissions. You can withdraw individual pieces separately (e.g. 1 of 3, then another 1 of 3). The system will only block the submission once all ordered pieces have already been withdrawn, and will tell you exactly how many pieces are still available to return. * ![](https://wordpress.org/dfe4c1ef-b24a-4436-a8b2-0d1d7f3019ff) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Customizing email content](https://wordpress.org/support/topic/customizing-email-content/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [2 weeks, 2 days ago](https://wordpress.org/support/topic/customizing-email-content/#post-18946366) * **Hi,** * The plugin registers its emails as standard WooCommerce email classes, so they appear in **WooCommerce → Settings → Emails** where you can customize the subject line and heading out of the box. * For full body customization (layout, colors, footer, custom content blocks) you can use any WooCommerce email customizer plugin — **YayMail**, **Kadence Emails**, or **Email Customizer for WooCommerce** all work with the plugin’s emails. The withdrawal confirmation email for the customer is listed there as _“Withdrawal confirmation (customer)”_. * We don’t plan to build a custom email editor into the plugin itself since the existing WooCommerce ecosystem already covers this well. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Allowing multiple withdrawals on one product](https://wordpress.org/support/topic/allowing-multiple-withdrawals-on-one-product/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [2 weeks, 3 days ago](https://wordpress.org/support/topic/allowing-multiple-withdrawals-on-one-product/#post-18945422) * **Hi,** * Great suggestion — this is now available in **version 2.5.3**. When a customer selects a product in the partial withdrawal form and the ordered quantity is more than 1, a number input appears next to the checkbox so they can choose exactly how many pieces to return. The quantity is stored alongside the product name in the withdrawal record so the shop owner can see it at a glance. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Withdrawing only 1 piece from more pieces of same product](https://wordpress.org/support/topic/withdrawing-only-1-piece-from-more-pieces-of-same-product/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [2 weeks, 3 days ago](https://wordpress.org/support/topic/withdrawing-only-1-piece-from-more-pieces-of-same-product/#post-18945421) * **Hi,** * Thank you for reporting this — you’re right. The fix we shipped in 2.5.1 (allowing multiple partial withdrawals for different products) was too broad and accidentally allowed re-submitting the same product. This has been corrected in **version 2.5.3**: re-submitting a partial withdrawal for a product that was already withdrawn is now blocked, while withdrawing a _different_ product from the same order remains allowed as intended. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Option to restrict some products from withdrawal requests](https://wordpress.org/support/topic/option-to-restrict-some-products-from-withdrawal-requests/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [2 weeks, 4 days ago](https://wordpress.org/support/topic/option-to-restrict-some-products-from-withdrawal-requests/#post-18944919) * **Hi,** * Great suggestion! This is now available in **version 2.5.2** — you can find the new “Excluded products & categories” section in the plugin settings. You can exclude specific products by name or entire product categories. Excluded products won’t appear in the partial-withdrawal checkbox list, and if an order contains only excluded products, full-order withdrawal is blocked as well. * The update should be available on WordPress.org within 24 hours. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Option to restrict some products from withdrawal requests](https://wordpress.org/support/topic/option-to-restrict-some-products-from-withdrawal-requests/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [2 weeks, 4 days ago](https://wordpress.org/support/topic/option-to-restrict-some-products-from-withdrawal-requests/#post-18944751) * **Hi,** * Thank you for the suggestion — this is a valid use case and one we’ve already noted for a future release. The plan is to allow specific products and/or categories to be excluded from the withdrawal form so that legally exempt items (hygiene products, custom-made goods, digital content, etc.) are simply not selectable. * We don’t have a release date yet, but the feature is on our roadmap. If you’d like to be notified when it ships, you can follow the plugin on WordPress.org. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Restricting order or product in order to only 1 withdrawal request](https://wordpress.org/support/topic/restricting-order-or-product-in-order-to-only-1-withdrawal-request/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [2 weeks, 6 days ago](https://wordpress.org/support/topic/restricting-order-or-product-in-order-to-only-1-withdrawal-request/#post-18943832) * **Hi,** * Thank you for the report! You’re right — the restriction was too broad. It has been fixed in **version 2.5.1**: multiple partial withdrawals for the same order are now allowed, so customers can withdraw individual products separately. A full-order withdrawal is still blocked if any previous withdrawal exists for that order (and vice versa). * The update should be available on WordPress.org within 24 hours. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Price without VAT & Own attachments to email](https://wordpress.org/support/topic/price-without-vat-own-attachments-to-email/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [2 weeks, 6 days ago](https://wordpress.org/support/topic/price-without-vat-own-attachments-to-email/#post-18943632) * **Hi,** * Thanks for the suggestions — both have been implemented in **version 2.4.0**! - **Prices with VAT** — there is now a checkbox in the plugin settings to show prices including VAT in the withdrawal form. - **Email attachments** — you can now attach a custom file (e.g. PDF terms or return form) to the customer confirmation email directly from the plugin settings via the Media Library. * The update should be available within 24 hours on WordPress.org. Let us know if you have any other questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Restricting order or product in order to only 1 withdrawal request](https://wordpress.org/support/topic/restricting-order-or-product-in-order-to-only-1-withdrawal-request/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [2 weeks, 6 days ago](https://wordpress.org/support/topic/restricting-order-or-product-in-order-to-only-1-withdrawal-request/#post-18943629) * **Hi,** * Thanks for the suggestion! This has been implemented in **version 2.4.0** — you can now enable a “One withdrawal per order” option in the plugin settings. When enabled, a second submission for the same order number will be rejected with an error message. * The update should be available within 24 hours on WordPress.org. Let us know if you have any other questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Restricting order or product in order to only 1 withdrawal request](https://wordpress.org/support/topic/restricting-order-or-product-in-order-to-only-1-withdrawal-request/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [3 weeks ago](https://wordpress.org/support/topic/restricting-order-or-product-in-order-to-only-1-withdrawal-request/#post-18943282) * Hi, * We will include this fix in the next bugfix update, and it should be added within the next 24 hours. * Thank you for reporting it. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Price without VAT & Own attachments to email](https://wordpress.org/support/topic/price-without-vat-own-attachments-to-email/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [3 weeks ago](https://wordpress.org/support/topic/price-without-vat-own-attachments-to-email/#post-18943281) * Hi, * We will include this fix in the next bugfix update, and it should be added within the next 24 hours. * Thank you for reporting it. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Option to set an offset for the 14-day withdrawal period](https://wordpress.org/support/topic/option-to-set-an-offset-for-the-14-day-withdrawal-period/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [3 weeks, 1 day ago](https://wordpress.org/support/topic/option-to-set-an-offset-for-the-14-day-withdrawal-period/#post-18942045) * Hi, * thank you for the suggestion — I’ve implemented it in version **2.3.1**, which should be available on WordPress.org within 24 hours. * Here’s what’s new in the **Withdrawal period** settings section: * **1. Configurable withdrawal period** You can now choose between 14 days (legal minimum), 30 days, or any custom value up to 365 days. The deadline calculation, countdown timer, and the “Withdraw from contract” button in My Account are all updated automatically. * **2. Delivery offset (+0 to +3 days)** Adds a buffer to the order completion date to approximate the actual delivery date — exactly as you pointed out, the period legally starts when the customer receives the goods. * **3. Period start trigger** You can now also select which order status marks the delivery event. By default it’s “Completed”, but if you use a custom status( e.g. “Delivered”, “Dispatched”) the plugin will start the withdrawal period from that status instead — and records the exact timestamp automatically. * Hope this covers your use case! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spotrebiteľské práva pre WooCommerce] Option to set an offset for the 14-day withdrawal period](https://wordpress.org/support/topic/option-to-set-an-offset-for-the-14-day-withdrawal-period/) * Plugin Support [normandy88](https://wordpress.org/support/users/normandy88/) * (@normandy88) * [3 weeks, 1 day ago](https://wordpress.org/support/topic/option-to-set-an-offset-for-the-14-day-withdrawal-period/#post-18941905) * Hi, * thank you for the feedback — you’re absolutely right, legally the 14-day period starts from the date the customer receives the goods, not from the order completion date. * We’re going to implement this in the upcoming version **2.3.1**: - Configurable withdrawal period (14 days, 30 days, or a custom value) - Delivery offset setting (+1, +2, +3 days) to account for the time between order completion and actual delivery * The version should be available within a 1-2 days Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/users/normandy88/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/normandy88/replies/page/2/?output_format=md)