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Viewing 12 replies - 1 through 12 (of 12 total)
  • I’ve prepared a Screenshare Video for you to demonstrate what is happening. Maybe that will make it a bit more clear what is really happening.

    Thanks,
    Nicole

    I’m not sure that I completely understand your question, but there are 23 people currently enrolled in the course that I’m trying to bulk enroll into the membership so that they would also have access to the 2nd course that comes in the membership.

    I tried option 1 and now we’re just waiting for another order to come through and we’ll let you know how it turns out.Thanks so much for your prompt response.

    Here’s the screenshot of one of the orders including the order status notes:
    Order 9165

    I added a form iD just for GP but I don’t think this would be the issue since some of the other tags are working.

    Thanks
    Nicole

    Ok…I’ve done what you asked. I’ve checked the log (pasted below…the bold section shows the period in question) and these orders don’t even appear on the log. Here is a link to the screenshot of the orders in WC that should have been tagged:
    WC orders
    And below is a screenshot of the product in question with the WC-AC tag applied:
    Product tag setup
    Lastly, here is the screenshot to the WC-AC Hook settings page:
    Settings Page

    wc-ac-hook-9cc2afab227f22ff5e99cb6179cdc285.log:
    11-05-2017 @ 12:51:00 – Order ID = 8588 (Status = pending). Error: Form ID is not numeric =
    11-07-2017 @ 15:29:15 – Order ID = 8606 (Status = processing). Contact synced successfully (ActiveCampaign ID = 41)
    11-09-2017 @ 14:02:59 – Order ID = 8616 (Status = pending). Error: Form ID is not numeric =
    11-09-2017 @ 14:03:00 – Order ID = 8616 (Status = processing). Contact synced successfully (ActiveCampaign ID = 222)
    11-18-2017 @ 15:25:17 – Order ID = 8675 (Status = processing). Contact synced successfully (ActiveCampaign ID = 439)
    11-22-2017 @ 16:29:31 – Order ID = 8696 (Status = processing). Contact synced successfully (ActiveCampaign ID = 37)
    11-22-2017 @ 16:29:57 – Order ID = 8696 (Status = processing). Contact synced successfully (ActiveCampaign ID = 37)
    12-03-2017 @ 20:52:42 – Order ID = 8742 (Status = processing). Contact synced successfully (ActiveCampaign ID = 678)
    12-07-2017 @ 13:57:07 – Order ID = 8747 (Status = processing). Contact synced successfully (ActiveCampaign ID = 495)
    12-09-2017 @ 22:37:05 – Order ID = 8794 (Status = pending). Error: Form ID is not numeric =
    12-09-2017 @ 22:37:07 – Order ID = 8794 (Status = processing). Contact synced successfully (ActiveCampaign ID = 685)
    12-16-2017 @ 15:45:42 – Order ID = 8809 (Status = processing). Contact synced successfully (ActiveCampaign ID = 439)
    01-03-2018 @ 16:30:50 – Order ID = 8880 (Status = processing). Contact synced successfully (ActiveCampaign ID = 495)
    01-04-2018 @ 12:03:17 – Order ID = 8884 (Status = processing). Contact synced successfully (ActiveCampaign ID = 733)
    01-07-2018 @ 12:51:51 – Order ID = 8893 (Status = processing). Contact synced successfully (ActiveCampaign ID = 750)
    01-13-2018 @ 02:51:06 – Order ID = 8930 (Status = processing). Contact synced successfully (ActiveCampaign ID = 439)
    01-13-2018 @ 08:23:41 – Order ID = 8932 (Status = processing). Contact synced successfully (ActiveCampaign ID = 750)
    01-18-2018 @ 09:02:06 – Order ID = 8945 (Status = processing). Contact synced successfully (ActiveCampaign ID = 37)
    02-03-2018 @ 16:32:23 – Order ID = 8956 (Status = processing). Contact synced successfully (ActiveCampaign ID = 495)
    02-04-2018 @ 12:08:46 – Order ID = 8959 (Status = processing). Contact synced successfully (ActiveCampaign ID = 733)
    02-15-2018 @ 09:07:35 – Order ID = 8979 (Status = processing). Contact synced successfully (ActiveCampaign ID = 37)
    02-15-2018 @ 09:10:39 – Order ID = 8965 (Status = processing). Contact synced successfully (ActiveCampaign ID = 439)
    02-19-2018 @ 14:26:47 – Order ID = 8982 (Status = processing). Contact synced successfully (ActiveCampaign ID = 773)
    03-03-2018 @ 16:38:43 – Order ID = 9119 (Status = processing). Contact synced successfully (ActiveCampaign ID = 495)
    03-04-2018 @ 12:09:10 – Order ID = 9122 (Status = processing). Contact synced successfully (ActiveCampaign ID = 733)
    03-15-2018 @ 10:10:19 – Order ID = 9173 (Status = processing). Contact synced successfully (ActiveCampaign ID = 37)
    03-15-2018 @ 10:12:26 – Order ID = 9175 (Status = processing). Contact synced successfully (ActiveCampaign ID = 439)

    The previous issue somehow resolved itself but for some reason one of our downloadable/virtual products are not adding people to AC nor adding the appropriate tag to them. Below is the information you’ve requested above:

    Add/Update Contact: checked
    Track Order Status: unchecked
    Debug Log: Is enabled

    The product we’re having problems with is The OMNI FIT Cookbook

    All other products (which are mostly subscription and virtual products) seem to be doing fine.

    Thanks for any help you can provide.

    I figured out that the setting “Hide for Admins?” was the problem. Once I had it to Show for Admins…I could see the page properly. Although I resolved myself…I still would have liked to see some support/tutorial on how to use the plugin vs. just how to grow your email list.

    Nicole

    (@nikkisart)

    That link did not open a valid page:
    screenshot of the page the link you provided goes to

    I don’t have a premium account (still evaluating on the free account) so previously I was told by the owner, Chris Badgett, that any inquiries about our product, needed to come through this forum. In fact I’ve attempted in the past to go through every support channel your company has published (website contact form, wordpress forums, facebook, and another support section that seems to be just for the paying clients) but I keep getting bounced around to this place and that to submit a support ticket. Is there any location where I should submit support request that gets addressed without being told I’m submitting it in the wrong place? I understand that the paying clients will have priority but your organization does seem to commit to providing support to the rest of us eventually…is that not the case?

    Nicole

    (@nikkisart)

    I actually was using Super Sidebars from the LifterLMS Labs which is what I was referring to in my original post.

    I’ve added various code snippets to the functions.php file and I’ve added and enabled the LifterLMS Labs plugin to no avail.

    I understand that you have a lot on your plate, so I just wanted to make sure it wasn’t something I was doing incorrectly because I had the Super Sidebars plugin installed and the additional snippets from the documentation and a support thread so I wanted to make sure it wasn’t conflicting (given what I provided in the code above).

    Nicole

    (@nikkisart)

    Thanks…that takes care of my question. I understand and the Student Dashboard looks good from the front end now. I’m curious, is it intended that the page is not able to be designed. I noticed that the page in the demo site has the login and registration form positioned side by side, and I’d like that as well but when I try to edit the page, I get the second screenshot attached above. Any feedback on that?

    Nicole

    (@nikkisart)

    I don’t know why the thumbnails aren’t showing above, but if you right click and open in a new tab, the images should show fine.

    The error message is

    Invalid post type.

    The System Report is:
    Wordpress
    ——————————————-

    Home Url: http://staging1.theomnifit.com
    Site Url: http://staging1.theomnifit.com
    Version: 4.7
    Debug Mode: Yes
    Locale: en_US
    Multisite: No
    Page For Posts: Blog (#13)
    Page On Front: Home (#5)
    Permalink Structure: /%postname%/
    Show On Front: page
    Wp Cron: Yes

    Settings
    ——————————————-

    Version: 3.2.1
    Course Catalog: Course Catalog (#5677)
    Course Catalog Per Page: 10
    Course Catalog Sorting: menu_order
    Membership Catalog: Membership Catalog (#5678)
    Membership Catalog Per Page: 10
    Membership Catalog Sorting: menu_order
    Site Membership: Not Set
    Student Dashboard: My Courses (#5680)
    Courses Endpoint: my-courses
    Edit Endpoint: edit-account
    Lost Password Endpoint: lost-password
    Vouchers Endpoint: redeem-voucher
    Autogenerate Username: yes
    Password Strength Meter: yes
    Minimum Password Strength: strong
    Terms Required: no
    Terms Page: Not Set
    Checkout Names: required
    Checkout Address: required
    Checkout Phone: optional
    Checkout Email Confirmation: yes
    Open Registration: no
    Registration Names: required
    Registration Address: optional
    Registration Phone: hidden
    Registration Voucher: optional
    Registration Email Confirmation: no
    Account Names: required
    Account Address: required
    Account Phone: optional
    Account Email Confirmation: yes
    Checkout Page: Purchase (#5679)
    Confirmation Endpoint: confirm-payment
    Force Ssl Checkout: no
    Country: US
    Currency: USD
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Decimals: 2
    Trim Zero Decimals: no
    Recurring Payments: yes
    Email From Address: info@theomnifit.com
    Email From Name: The OMNI FIT: Nutrition and Strength
    Email Footer Text:
    Email Header Image:
    Cert Bg Width: 800
    Cert Bg Height: 616
    Cert Legacy Compat: no

    Gateways
    ——————————————-

    Manual: Enabled
    Manual Logging: yes
    Manual Order: 1

    Server
    ——————————————-

    Mysql Version: 5.6.28
    Php Curl: Yes
    Php Default Timezone: UTC
    Php Fsockopen: Yes
    Php Max Input Vars: 1000
    Php Max Upload Size: 128 MB
    Php Memory Limit: 768M
    Php Post Max Size: 128M
    Php Soap: Yes
    Php Suhosin: No
    Php Time Limt: 120
    Php Version: 7.0.14
    Software: Apache
    Wp Memory Limit: 40M

    Theme
    ——————————————-

    Name: Extra-Child
    Version: 1
    Themeuri:
    Authoruri:
    Template: Extra
    Child Theme: Yes
    Llms Support: No

    Plugins
    ——————————————-

    Akismet: 3.2
    Bloom: 1.1.8
    Elegant Themes Updater: 1.2
    Google Analyticator: 6.5.0.0
    Gravity Forms: 2.1.1
    iThemes Security: 5.9.0
    Layered Popups: 5.95
    LifterLMS: 3.2.1
    SG CachePress: 2.3.11
    Themify Tiles: 1.1.3
    TinyMCE Advanced: 4.4.3
    WooCommerce: 2.6.9
    Yoast SEO: 4.0

    Integrations
    ——————————————-

    BbPress: No
    BuddyPress: No

    Thanks,
    NJ

Viewing 12 replies - 1 through 12 (of 12 total)