Title: Willem's Replies | WordPress.org --- # Willem [ ](https://wordpress.org/support/users/neee/) * [Profile](https://wordpress.org/support/users/neee/) * [Topics Started](https://wordpress.org/support/users/neee/topics/) * [Replies Created](https://wordpress.org/support/users/neee/replies/) * [Reviews Written](https://wordpress.org/support/users/neee/reviews/) * [Topics Replied To](https://wordpress.org/support/users/neee/replied-to/) * [Engagements](https://wordpress.org/support/users/neee/engagements/) * [Favorites](https://wordpress.org/support/users/neee/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/users/neee/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/neee/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] cURL error 28](https://wordpress.org/support/topic/curl-error-28-83/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/curl-error-28-83/#post-18835087) * Hi, it’s solved. It might have been a ShipStation server problem. Not sure. * Their support was a wild kind of useless. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] cURL error 28](https://wordpress.org/support/topic/curl-error-28-83/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/curl-error-28-83/#post-18834987) * We’re getting the same error message when we try to verify API. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] cURL error 28](https://wordpress.org/support/topic/curl-error-28-83/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/curl-error-28-83/#post-18834984) * On the front-end the shipping is not available. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Custom Packing Boxes](https://wordpress.org/support/topic/custom-packing-boxes/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [8 months ago](https://wordpress.org/support/topic/custom-packing-boxes/#post-18792164) * Sounds like the custom box algorithm does what we need it to. The rates it pulled seemed different from the ones we generated directly from ShipStation but we might be wrong. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Rates not showing](https://wordpress.org/support/topic/rates-not-showing-4/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [8 months ago](https://wordpress.org/support/topic/rates-not-showing-4/page/2/#post-18791432) * 👍 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Custom Packing Boxes](https://wordpress.org/support/topic/custom-packing-boxes/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [8 months ago](https://wordpress.org/support/topic/custom-packing-boxes/#post-18791422) * Forgot to mention that we also set shipping classes – box for atlases, and envelopes( large and small) for promotional products. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Rates not showing](https://wordpress.org/support/topic/rates-not-showing-4/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [8 months ago](https://wordpress.org/support/topic/rates-not-showing-4/page/2/#post-18791332) * We tested it more – will keep doing it – so far it works great. Changing main( billing) address and “Ship to different address,” works like it should. * Thanks again. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Rates not showing](https://wordpress.org/support/topic/rates-not-showing-4/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [8 months ago](https://wordpress.org/support/topic/rates-not-showing-4/page/2/#post-18791270) * Yay! I tested it once by changing the main (billing) address. It works! * Will try several times more, including “Ship to different address?” I’ll let you know if I run into any problems. * Thanks so much. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Rates not showing](https://wordpress.org/support/topic/rates-not-showing-4/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [8 months ago](https://wordpress.org/support/topic/rates-not-showing-4/#post-18787809) * hi Alex, * A workaround would have been great but I understand. No worries. We’ll wait for the updated version. It’s too important to leave to chance. * Thanks so much for working on an update. If it solves our current problems-if we don’t have switch plugins-can we reimburse you somehow? * Thanks again. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Rates not showing](https://wordpress.org/support/topic/rates-not-showing-4/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [8 months ago](https://wordpress.org/support/topic/rates-not-showing-4/#post-18787336) * OK. Thanks. * In the meantime, is there a work around? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Rates not showing](https://wordpress.org/support/topic/rates-not-showing-4/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [8 months ago](https://wordpress.org/support/topic/rates-not-showing-4/#post-18785643) * Good morning Alex. * Although the live rates seem to show during checkout, they do not update when a user changes their shipping address – only a browser refresh combined with cache purge seems to work. * The cart, checkout, and account pages are in a “do not cache” folder but it seems problematic still. * Do you know what could be the problem – did you run into issues like this before? * Thanks * These are the logs from this morning: * [[2026-01-14T11:53:20+00:00 Info ShipStation API Request to rates/estimate Additional context[](https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L2)2026-01- 14T11:53:47+00:00 Info ShipStation API Request to rates/estimate Additional context[]( https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L3)2026-01- 14T11:57:32+00:00 Info ShipStation API Request to carriers Additional context[]( https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L4)2026-01- 14T11:57:36+00:00 Info ShipStation API Request to rates/estimate Additional context[]( https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L5)2026-01- 14T11:59:17+00:00 Info ShipStation API Request to rates/estimate Additional context[]( https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L6)2026-01- 14T12:02:35+00:00 Info ShipStation API Request to rates/estimate Additional context[]( https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L7)2026-01- 14T12:02:41+00:00 Info ShipStation API Request to rates/estimate Additional context[]( https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L8)2026-01- 14T12:04:12+00:00 Info Custom Boxes Packed CONTEXT: [{“is_packed”:true,”item_count”: 3,”items”:[“29130|”Anatomy by Planes” Anatomy Atlas – PRISTINE”,”28560|”Anatomy by Planes” Bookmarks”,”28560|”Anatomy by Planes” Bookmarks”],”box_dimensions”:” 14.8 x 9.8 x 4.4 | 13.45 | 607.978″,”box_dim_key”:”Length x Width x Height | Weight | Volume”,”max_volume”:638.176,”data”:{“active”:1,”preset”:””,”nickname”:” Atlas Box (2)”,”outer”:{“length”:14.8,”width”:9.8,”height”:4.4},”inner”:{“length”: 0,”width”:0,”height”:0},”weight”:0,”weight_max”:26,”price”:399.96,”carrier_code”:””}},{“ is_packed”:true,”item_count”:1,”items”:[“29130|”Anatomy by Planes” Anatomy Atlas– PRISTINE”],”box_dimensions”:”14.7 x 9.7 x 4.2 | 13.25 | 598.878″,”box_dim_key”:” Length x Width x Height | Weight | Volume”,”max_volume”:598.878,”data”:{“active”: 1,”preset”:””,”nickname”:”Atlas Box (1)”,”outer”:{“length”:14.7,”width”:9.7,” height”:4.2},”inner”:{“length”:0,”width”:0,”height”:0},”weight”:0,”weight_max”: 14,”price”:199.98,”carrier_code”:””}}] [](https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L9)2026-01- 14T12:04:19+00:00 Info ShipStation API Request to rates/estimate Additional context[]( https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L10)2026-01- 14T12:04:25+00:00 Info ShipStation API Request to rates/estimate Additional context[]( https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L11)2026-01- 14T12:05:17+00:00 Info ShipStation API Request to rates/estimate Additional context[]( https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L12)2026-01- 14T12:05:52+00:00 Info ShipStation API Request to rates/estimate Additional context[]( https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L13)2026-01- 14T12:14:11+00:00 Info ShipStation API Request to carriers Additional context[]( https://staging-7cf6-willemkramercom.wpcomstaging.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=live-rates-for-shipstation-2026-01-14#L14)2026-01- 14T12:14:14+00:00 Info ShipStation API Request to rates/estimate  * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Rates not showing](https://wordpress.org/support/topic/rates-not-showing-4/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [8 months, 1 week ago](https://wordpress.org/support/topic/rates-not-showing-4/#post-18784838) * Hi Alex, thanks for the input. I’ll check it out. * What is the “box price” for under WooCommerce > Settings > Shipping > Shipping Zones > Europe (zone) > Live Rates > Custom Packing Boxes (after selecting “pack items using Custom Packing Boxes?” This setting seems to alter—influence— the live rates. * Are these settings (custom packing boxes) important to get accurate rates? FYI, we are using custom size boxes for our products. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Rates not showing](https://wordpress.org/support/topic/rates-not-showing-4/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [8 months, 1 week ago](https://wordpress.org/support/topic/rates-not-showing-4/#post-18784761) * Alex, the rates shiw but they are about a third of what ShipStation says they should be. * Does the plugin use product spec like weight and dimensions to help ShipStation calculate the rates? * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Rates not showing](https://wordpress.org/support/topic/rates-not-showing-4/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [8 months, 1 week ago](https://wordpress.org/support/topic/rates-not-showing-4/#post-18784731) * Hi Alex, I got it to work. Thanks for reaching out. The plugin makes using ShipStation a whole lot easier. We thought using flat rates was our only option. Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Rates for ShipStation] Rates not showing](https://wordpress.org/support/topic/rates-not-showing-4/) * Thread Starter [Willem](https://wordpress.org/support/users/neee/) * (@neee) * [8 months, 1 week ago](https://wordpress.org/support/topic/rates-not-showing-4/#post-18784713) * The rates show in the shopping cart after selecting the “edit” button of a previously created shipping zone. Doing so shows a list with checkboxes for different options— USPS priority, GlobalPost PLus, etc—to ship a package. After selecting one or more options, shipping rates show in the shopping cart. Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/users/neee/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/neee/replies/page/2/?output_format=md)