Nauriskolats
Forum Replies Created
-
Hi @devinstagg , thanks for the data and screenshots.
Do you have some sort of SMTP plugins sending emails or similar ones?
If you have such ones, you may try turning it off and trying to use CartBounty again and see if emails are still being sent out all the time to the same recipients.Best,
NaurisHi @devinstagg
Thanks for reaching out.
CartBounty will not be sending more than one email to each abandoned cart. As soon as the email is sent, a marker is placed on the cart in database meaning that there will no longer be sent any more emails so it is highly unlikely that there are more than one email sent about each cart.Do you have any screenshots or other information as to what makes you believe that there are multiple emails sent out to each cart?
Thanks,
NaurisHi @an0nimo
Thanks for your question. At the moment we do not have an option to exclude specific emails or user roles from receiving abandoned cart reminder emails.The Pro version however does have an option to Pause individual abandoned cart recovery – it means that if you eave an abandoned cart for testing purposes, you can open abandoned cart list and stop this abandoned cart from being included in abandoned cart recovery.
Kind regards,
NaurisThank you for your suggestion!
Product exclusion has now been added and are available in our Premium version.
You can learn more about how it works and looks here: https://www.cartbounty.com/wordpress-abandoned-cart-recovery/#exclusionsHi @marcopolo11, I’m afraid I’m unable to validate if the issue has been resolved by actually running the code since I do not have Razorpay account, however I checked the code and the issue seems to be resolved now 🙂
Thank you very much @chetangn for such a quick release and update!
Dear @suvam96 thank you for your enthusiams! 🙂
As much as we would like to add this feature, we have a very long list of various cool in useful features waiting in the backlog that we would be happy to add immediately, but our resources are limited and we try to do our best in improving our product as well as supporting it.We are working in an agile manner which means we are deciding on what to include in the next version release basing on what we see brings the most value to our users depending from what we have learned so far and from what is delivered in the previous version that is why I’m afraid I can’t give you any promises as our team is deciding on what should be included in the next release right after last product version is out and at the moment we are already working on a new version and it does not look like it will include webhook feature as of yet.
What I can say – that it will be added, but can’t tell you when exactly. But once it will be available, you will be notified here, that I can promise.
Hi @suvam96, thanks for getting back.
We have this feature request in our wish-list and it will be added in one of the future version releases.Best,
NaurisExcellent, happy to hear that this will be fixed in the nearest future 🙂
Thank you @marcopolo11 for bringing attention to this and @chetangn for adding integration improvement!Best wishes,
NaurisOk, I have done a bit of work already and it seems I might have found the reason it is getting an error. I downloaded Razorpay plugin and checked the file inside plugins/woo-razorpay/includes/support/cartbounty.php file.
So the issue seems to be that this line here:
$productAttributes = attribute_slug_to_title($singleVariation->get_variation_attributes());
Is missing Class definition in front of the function. It should be written like so to resolve it:
$cartbountyPublic = new CartBounty_Public(CARTBOUNTY_PLUGIN_NAME_SLUG, CARTBOUNTY_VERSION_NUMBER); $productAttributes = $cartbountyPublic->attribute_slug_to_title($singleVariation->get_variation_attributes());
Great, thank you @marcopolo11
Would really like to learn more about the function that is used in the file, reasoning behind it and to help resolve this either on our end or Razorpay’s 🙂Hi @marcopolo11
Thanks for letting us know.
We will look into this to see of this is caused by CartBounty and how to solve it if we come to find it is caused by our product.Right now, looking at the log files, what we see is that payment gateway plugin Razorpay has actually added some sort of a file inside their plugin called cartbounty.php and the file is located in the plugin folder here: plugins/woo-razorpay/includes/support/cartbounty.php
And this file is using a function calledattribute_slug_to_title()
which at that moment does not exist so there should be a check at the end of Razorpay if they are using in their file this function if it exists or not. If this function does not exist, it should not be used there.It would be good if somebody from Razorpay support could join this thread to provide some additional inside as to why there is a file called cartbounty.php in their plugin files and what is the reason for it / what it does.
Forum: Plugins
In reply to: [CartBounty - Save and recover abandoned carts for WooCommerce] Cart empy?Hi @shandysuta
Thanks for reaching out.
No, the user does not have to be in the same browser. User can open the cart on a different device if he chooses to.Does this happen to all abandoned carts or just that one?
If it happens to all carts, it must be some conflict with another plugin you have installed.If this is just a one cart, it could be that the cart has been deleted or the cart has been recovered before.
Best,
NaurisForum: Plugins
In reply to: [CartBounty - Save and recover abandoned carts for WooCommerce] Error PluginAlways glad to be able to assist and improve the product! 🙂
Thank you ❤️Thank you @sinocaweb for your support! 🙂 ❤️