Moreconvert Team

Hi,

Thank you for the update! If you face any further issues or need assistance while configuring the plugin, feel free to reach out to our support.

I’ll mark this thread as resolved for now. Have a great day!

Best regards,
MoreConvert Support

Dear @borja250,

Thank you for your feedback and for bringing this matter to our attention. I sincerely apologize for the confusion caused by our initial response to your support ticket. As I explained privately, your ticket was mistakenly mixed up with another request during the exceptionally busy Black Friday period. This resulted in an incorrect response, and I take full responsibility for the oversight.

As discussed, this issue appears to be unique to your setup. To address it, we’ve suggested the following temporary solution:

Temporary Fix:
Please edit the following file in the PayPal plugin:

File Path:
woocommerce-paypal-payments/trunk/modules/ppcp-paypal-subscriptions/src/PayPalSubscriptionsModule.php

Line 110:
Replace the current line with:

if ( is_null( WC()->cart ) || WC()->cart->is_empty() ) {

This adjustment should resolve the issue. If the problem persists, please share the error log with us, and we will analyze it further. Additionally, we will escalate the matter to PayPal to request a permanent fix in their code.

You are correct that a plugin update may revert this temporary fix. However, modifying our plugin to address this issue would require removing several key features, which would significantly impact the experience for many other users.

We remain committed to taking the necessary steps to collaborate with PayPal for a permanent resolution should this become a broader compatibility concern.

Thank you for your understanding and cooperation. Please don’t hesitate to reach out if you need further assistance—we’re here to support you.

Best regards

• This reply was modified 1 year, 5 months ago by Moreconvert Team.

Hello,

I hope you’re doing great!

If you’re still encountering the error and the issue hasn’t been resolved, could you please record a video showing the exact process that leads to the error?

We’ve tried to replicate the issue on our end without success, and the language addition process seems to work fine. A video would help us better understand and resolve the issue.

Thank you for your cooperation!

Hi there,

Thank you for reaching out to us and bringing this to our attention.

It seems that the URL you provided is not working. Could you kindly provide us with the correct link to your website where the issue is occurring? Once we have that, we’ll investigate the issue as soon as possible and work towards a solution.

We appreciate your patience and look forward to assisting you further!

Hi Valentina,

Thank you for the update.

It seems that the issue is due to targeting the wrong class. You should specifically target .wlfmc-add-to-wishlist.wlfmc-single-btn in your CSS:

@media only screen and (max-width: 767px) {
  .wlfmc-add-to-wishlist.wlfmc-single-btn {
    position: relative;
    top: -42px; 
  }
}

As mentioned before, for the positioning, you can adjust the top value incrementally until the button is positioned exactly where you want it on mobile screens.

(Additionally, regarding the @media only screen and (max-width: 767px), you might need to adjust the max-width value depending on how your site behaves across different devices. Feel free to modify this value to fit your needs.)

Please give that a try, and let me know if you need further assistance!

Hi,

Thank you for sharing the screenshots and further clarifying the issue.

We’ve tested the wishlist functionality on multiple devices, and it appears that the problem might be related to your website’s cache. Additionally, please note that you’ve configured your wishlist to be displayed only to logged-in users. If you’re not logged into your account while testing on mobile, the wishlist won’t be visible.

To resolve this, we recommend clearing both your website/server cache and the mobile browser cache, then testing again while logged in.

If the issue persists after these steps, please let us know and we’ll be happy to assist further.

Hi,

Thank you so much for choosing our plugin and for taking the time to reach out.

Rest assured, we will investigate this matter as a priority and work on a solution as quickly as possible.

We will keep you updated on the progress and notify you as soon as we’ve resolved the issue. Your satisfaction is our top priority, and we won’t stop until everything is running smoothly again.

Thank you for your patience, and please don’t hesitate to reach out if you have any further questions in the meantime.🙂🙏