Moove Agency

Hi @grw1

Thanks for using our plugins.

The issue is mostly theme related. There is an event on “click” to close the menu if it’s open, this is coming from the theme.

Our plugin triggers a “click” event when it’s initialized to change the cookie switchers based on cookies detected.

The best approach for these push menus is to add an overlay element to the site which is hidden when the menu is closed. When the menu is open, the overlay becomes fixed (full width and full height) and should cover everything in the page, except the menu items.

Your developers can replace the “document.click” event with “overlay.click” which should resolve this issue on your site.

Hope this helps.

Hi @kruassan

Thanks for using our plugins.

We can’t help very well without seeing the URL of your site, but as a starting point, we recommend to check these basic troubleshooting tips here:
https://support.mooveagency.com/topic/basic-troubleshooting-tips/

Hope this helps.

Hi @tonspar

This is not an issue with our plugin but with the custom scripts inserted into the plugin.

Investigation steps:
1. Please ensure you have no other consoler errors, generated by other plugins or theme
2. If only the main.js returns the error, please remove the code snippets from GDPR Cookie Compliance -> “Third party scripts” and “Advanced scripts” sections (you can copy and paste the snippets into a notepad or a file before removing, by this you can easily restore them).
3. If the GDPR’s main.js still returns an error, you can open a support ticket on our support forum here: https://support.mooveagency.com/forum/gdpr-cookie-compliance/
4. But if the error is gone, when you removed your custom JavaScript snippets, it means one of them has a syntax error, or returns 404. Because our GDPR Cookie Compliance loads your snippets with JavaScript, the error is marked as main.js, but the error is in one of your code snippets.
5. If you have trouble fixing the code snippet which generates the console error, please speak to your developers or check the support of the snippet provider.

In your specific case, we checked your code, and the issue can be fixed by using this code snippet:

<script data-gdpr type='text/javascript' id='google-tag-manager-js-after'>
    window.dataLayer = window.dataLayer || [];
    function gtag() {
        dataLayer.push(arguments);
    }
    gtag('js', new Date());
    gtag('config', 'GA_MEASUREMENT_ID', {
        'send_page_view': true
    });
</script>

Hope this helps.

Hi @grombleton

The issue has been fixed in version 4.5.7 version, current version is v4.8.3

The “Alt” attribute of the logo needs to be filled in your media library.

You can try to re-upload the logo in GDPR Cookie Compliance settings, and should work.

If the Alt text doesn’t appear on your site, you can use the following code snippet to override the Alt text, add this to functions.php:

add_filter('gdpr_cc_custom_logo_alt', function(){
    return 'My awesome alt text';
});

Hope this helps.

Hi @ensemblet

We checked the plugin with Elementor Pro and we cannot replicate the issue – both GDPR and Elementor pop-ups are working properly.

Hope this helps.

Hi @meestergijs

Thanks for using our plugins.

You can change all branding on this screen:
https://www.dropbox.com/s/rhzyuq19756lpgr/screenshot-13.png?dl=0

Light or dark are the only options.

We also have a dedicated pr3mium support forum for this plugin here:
https://support.mooveagency.com/forums/

Hope this helps.

Hi @braulioaquino and @fernandot

That’s fantastic! Thank you