Title: Ioannis A.'s Replies | WordPress.org --- # Ioannis A. [ ](https://wordpress.org/support/users/misprint/) * [Profile](https://wordpress.org/support/users/misprint/) * [Topics Started](https://wordpress.org/support/users/misprint/topics/) * [Replies Created](https://wordpress.org/support/users/misprint/replies/) * [Reviews Written](https://wordpress.org/support/users/misprint/reviews/) * [Topics Replied To](https://wordpress.org/support/users/misprint/replied-to/) * [Engagements](https://wordpress.org/support/users/misprint/engagements/) * [Favorites](https://wordpress.org/support/users/misprint/favorites/) Search replies: ## Forum Replies Created Viewing 4 replies - 1 through 4 (of 4 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] Issue with step 1 – Authentication](https://wordpress.org/support/topic/issue-with-step-1-authentication/) * Thread Starter [Ioannis A.](https://wordpress.org/support/users/misprint/) * (@misprint) * [2 years, 1 month ago](https://wordpress.org/support/topic/issue-with-step-1-authentication/#post-17518652) * Kalimera [@anastas10s](https://wordpress.org/support/users/anastas10s/) * Thank you for the reply. I have tried disconnecting the Jetpack connection but it is not possible, at least from my end. I get the following message: * Cannot disconnect Jetpack connection as there are other plugins using it: google- listings-and-ads, woocommerce Please disconnect the connection using My Jetpack. * Google Listings & Ads is not currently connected – it is not operational on the site and the setup has not been completed, so I am unsure why it is displayed as an active connection. I am unsure what part of woocommerce is connected (something specific or in its entirety), and I am not sure how to check which other admin is connected, or force a disconnect (and if forcing disconnect would be wise, since woocommerce depends on this connection for something). * Jetpack (My Jetpack?) is not installed as a plugin on the website. * I look forward to your suggestions. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] Issue with step 1 – Authentication](https://wordpress.org/support/topic/issue-with-step-1-authentication/) * Thread Starter [Ioannis A.](https://wordpress.org/support/users/misprint/) * (@misprint) * [2 years, 1 month ago](https://wordpress.org/support/topic/issue-with-step-1-authentication/#post-17513957) * Hello [@judagutor](https://wordpress.org/support/users/judagutor/) ! * Thanks for the suggestion. As far as I know, the Google Listings & Ads has not been previously connected. The web developer added the plugin after i requested it, and it was left for me to add the credentials. I never managed due to the error. * I went to the admin test page and tried to “GET STATUS” on the Google Account. I get this response: * ```wp-block-code GET https://api-vipgo.woocommerce.com/google/connection/google-mc array ( 'headers' => array ( 'Authorization' => 'X_JP_Auth token="NuvcoDphL@J^wcSFwiA$4#Pw2&v@!)oB:1:0" timestamp="1710919368" nonce="CFzq3tplwk" signature="fDzsXZm655k1bAteJBRGckZI/Mw="', ), 'method' => 'GET', ) {"statusCode":401,"error":"Unauthorized","message":"Invalid credentials","attributes":{"error":"Invalid credentials"}} ``` * After I tried disconnecting the Google Account I get the following: * ```wp-block-code Response: Please reconnect your Jetpack account. ``` * In the Jetpack section, it displays the message “Connected with another user account”. Should I try to disconnect Jetpack and then try to reconnect the Google Account? - This reply was modified 2 years, 1 month ago by [Ioannis A.](https://wordpress.org/support/users/misprint/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] Issue with step 1 – Authentication](https://wordpress.org/support/topic/issue-with-step-1-authentication/) * Thread Starter [Ioannis A.](https://wordpress.org/support/users/misprint/) * (@misprint) * [2 years, 1 month ago](https://wordpress.org/support/topic/issue-with-step-1-authentication/#post-17512815) * Hi [@carolm29](https://wordpress.org/support/users/carolm29/) Thank you for your reply. Here are the information you requested. I hope they can shed some light to the situation. * In Users, the status of my account displays “Administrator” * There are other users, a couple administrators, and a shop manager, as well as customers. I do not know if there are any specific plugins that affect user roles. * ```wp-block-code ` WordPress Environment WordPress address (URL): https://misprint.pl Site address (URL): https://misprint.pl WC Version: 8.3.1 REST API Version: ✔ 8.3.1 WC Blocks Version: ✔ 11.4.9 Action Scheduler Version: ✔ 3.6.4 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 80 MB PHP Time Limit: 90 PHP Max Input Vars: 5000 cURL Version: 7.81.0 OpenSSL/3.0.2 SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.16-MariaDB-0ubuntu0.22.04.1 Max Upload Size: 80 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 8.3.1 WC Database Prefix: wp_ Total Database Size: 90.69MB Database Data Size: 77.57MB Database Index Size: 13.12MB 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #84 - /shop-2/ Cart: #3393 - /cart-2/ Checkout: #3394 - /checkout-2/ My account: #3395 - /my-account-2/ Terms and conditions: #4577 - /terms-and-conditions/ Theme Name: Konte Child Theme Version: 1.0.0 Author URL: http://uix.store Child Theme: ✔ Parent Theme Name: Konte Parent Theme Version: 2.3.2 Parent Theme Author URL: https://uix.store WooCommerce Support: ✔ Templates Overrides: konte/woocommerce/archive-product.php konte/woocommerce/cart/cart-totals.php konte/woocommerce/cart/cart.php konte/woocommerce/cart/mini-cart.php konte/woocommerce/checkout/payment.php konte/woocommerce/checkout/review-order.php konte/woocommerce/content-widget-product.php konte/woocommerce/content-widget-reviews.php konte/woocommerce/global/form-login.php konte/woocommerce/global/quantity-input.php konte/woocommerce/myaccount/form-edit-account.php konte/woocommerce/myaccount/form-login.php konte/woocommerce/myaccount/my-address.php konte/woocommerce/notices/error.php konte/woocommerce/notices/notice.php konte/woocommerce/notices/success.php konte/woocommerce/product-searchform.php konte/woocommerce/single-product/add-to-cart/external.php konte/woocommerce/single-product/add-to-cart/grouped.php konte/woocommerce/single-product/add-to-cart/simple.php konte/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php konte/woocommerce/single-product/meta.php konte/woocommerce/single-product/rating.php konte/woocommerce/single-product-reviews.php WooCommerce PayPal Payments Onboarded: ✔ Shop country code: PL WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: – Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-virtual-downloadable product-external-affiliate settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-03-20 10:07:14 +00:00 Options: ✔ Notes: 152 Onboarding: skipped Action Scheduler Complete: 1,089 Oldest: 2024-02-17 19:25:55 +0000 Newest: 2024-03-19 17:30:57 +0000 Failed: 4 Oldest: 2023-04-04 07:31:51 +0000 Newest: 2023-07-29 08:16:13 +0000 Pending: 7 Oldest: 2024-03-19 18:19:06 +0000 Newest: 2024-03-25 15:13:46 +0000 Status report information Generated at: 2024-03-19 18:35:20 +01:00 ` ``` * From STATUS>LOGS: I found several logs (6) from Google Listings & Ads, dated at the times (I assume) that I tried setting up. They all look like that with exception of one (pasted after), but have different ID numbers, as well as different amounts of them. * 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3502). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3503). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3504). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3505). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3506). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3507). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3508). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3544). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3545). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3546). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3547). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3548). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3549). 2024- 03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3550). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3502). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3503). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3504). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3505). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3506). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3507). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3508). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3544). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3545). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3546). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3547). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3548). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3549). 2024- 03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3550). * The different one: * 2024-02-23T04:25:24+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\ CouponHelper::get_channel_visibility Channel visibility forced to “dont-sync- and-show” for visibility unknown (Post ID: 6053). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] Issue with step 1 – Authentication](https://wordpress.org/support/topic/issue-with-step-1-authentication/) * Thread Starter [Ioannis A.](https://wordpress.org/support/users/misprint/) * (@misprint) * [2 years, 1 month ago](https://wordpress.org/support/topic/issue-with-step-1-authentication/#post-17511854) * Kalimera [@anastas10s](https://wordpress.org/support/users/anastas10s/) ! * Thank you for the quick reply and for linking the resources. * I have already tried from Firefox (my main browser), Chrome, and Edge, including their private/ingognito modes. The error is persistent. * I have cleared cache, cookies, history several times. I have had this issue more than a month, and I have tried at different times (thinking that some server/ website might be down and could be fixed later). Viewing 4 replies - 1 through 4 (of 4 total)