Title: MikepFive's Replies | WordPress.org

---

# MikepFive

  [  ](https://wordpress.org/support/users/mikepfive/)

 *   [Profile](https://wordpress.org/support/users/mikepfive/)
 *   [Topics Started](https://wordpress.org/support/users/mikepfive/topics/)
 *   [Replies Created](https://wordpress.org/support/users/mikepfive/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/mikepfive/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/mikepfive/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/mikepfive/engagements/)
 *   [Favorites](https://wordpress.org/support/users/mikepfive/favorites/)

 Search replies:

## Forum Replies Created

Viewing 15 replies - 1 through 15 (of 70 total)

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 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Simple History – Track, Log, and Audit WordPress Changes] 5.29.0 Translations update bug](https://wordpress.org/support/topic/5-29-0-translations-update-bug/)
 *  [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [1 week ago](https://wordpress.org/support/topic/5-29-0-translations-update-bug/#post-18931830)
 * Strange!
 * I’ve changed nothing – but today, the translation worked fine…
 * ¯\_(ツ)_/¯
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Simple History – Track, Log, and Audit WordPress Changes] 5.29.0 Translations update bug](https://wordpress.org/support/topic/5-29-0-translations-update-bug/)
 *  [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [1 week, 2 days ago](https://wordpress.org/support/topic/5-29-0-translations-update-bug/#post-18930487)
 * I appear to have the same/similar problem
 * WP Updates page shows “New translations are available.”
 * After hitting the Update Translations button I see:
 * “Updating translations for Simple History (es_ES)…
 * Translation updated successfully.”
 * But the WP Updates page still shows “New translations are available.”
 * Mike
 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[AI Agent by SiteGround] Auto Install = HUGE Mistake !!](https://wordpress.org/support/topic/auto-install-huge-mistake/)
 *  Thread Starter [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [1 week, 3 days ago](https://wordpress.org/support/topic/auto-install-huge-mistake/#post-18929547)
 * “….please note that the plugin remains completely passive unless you choose to
   use it. “
 * Update to V1.2.1 Crashed one of my Websites !!
 * How can you describe the plugin as “completely passive” ??
 * Doing so displays “Complete Ignorance”
 * And that’s the Whole Point here – No Plugin is “completely passive”
 * That’s why No Plugin should **ever** be installed in in a live site without explicit
   consent.
 * Mike
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Custom Add to Cart labels for WooCommerce] Version 1.5 causes website to crash – and it appears that I can’t roll back!](https://wordpress.org/support/topic/version-1-5-causes-website-to-crash-and-it-appears-that-i-cant-roll-back/)
 *  Thread Starter [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/version-1-5-causes-website-to-crash-and-it-appears-that-i-cant-roll-back/#post-18304568)
 * Dear Garry,
 * You are an ABSOLUTE STAR ! ⭐️⭐️⭐️⭐️⭐️
 * Can’t Thank You Enough !!
 * I didn’t follow you instructions to the letter: I simply downloaded a zip file
   from GitHub uploaded this to the website and then extracted, and moved, the contents
   to the plugins directory of the website and then renamed the **-WC-Custom-Add-
   to-Cart-Labels-Backup-main** directory to **wc-custom-add-to-cart-labels **and
   activated the plugin. It even ‘remembered’ the settings so no need to reconfigure–
   everything was as it was before disaster struck yesterday.
 * **Brilliant!**
 * I’m left scratching my head about the author ! 🤔
 * Anyone can make a mistake when it comes to writing code. But removing old versions
   of a plugin from wordpress.org ?
 * Don’t understand why a Moderator would Archive all the “I have this problem too”(
   sic) posts that were added to your original error report either 😵‍💫
 * Anyway – Feel Free To Wear a Cape ANY+TIME !!
 * Thanks Again
 * Mike
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Smart Slider 3] Version 3.5.1.24 Incompatibility with Blocksy Theme Customizer](https://wordpress.org/support/topic/version-3-5-1-24-incompatibility-with-blocksy-theme-customizer/)
 *  Thread Starter [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/version-3-5-1-24-incompatibility-with-blocksy-theme-customizer/#post-18150939)
 * Laszio,
 * Many thanks for your speedy reply – and excellent support.
 * It’s comforting to know that I wasn’t just imagining things !
 * But – More Importantly! – it’s GREAT to have the assurance that if I see the 
   problem again that I can get in touch via your support system. That’s simply 
   Outstanding – and MUCH appriciated.
 * I very much hope I don’t have any issues – but if I do, I’ll be in touch ✅
 * Best Regards
 * Mike
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Smart Slider 3] Version 3.5.1.24 Incompatibility with Blocksy Theme Customizer](https://wordpress.org/support/topic/version-3-5-1-24-incompatibility-with-blocksy-theme-customizer/)
 *  Thread Starter [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/version-3-5-1-24-incompatibility-with-blocksy-theme-customizer/#post-18150854)
 * Laszio,
 * Thanks for your reply. Sorry not to get back to you sooner.
 * I can confirm that the version installed on this site is the Free version – not
   the Pro version
 * However, I can also report that following recent updates to the Blocksy Theme–
   along with updates to other plugins used by this website – I can no longer reproduce
   this problem !
 * So the cause of the issue will remain a mystery I’m afraid.
 * Sorry to waste your time
 * Thanks – again – for your help
 * Mike
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Speed Optimizer - The All-In-One Performance-Boosting Plugin] Image Conversion to WebP Format](https://wordpress.org/support/topic/image-conversion-to-webp-format/)
 *  Thread Starter [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/image-conversion-to-webp-format/#post-17517696)
 * It’s taken time (my other commitments) – But I took your advice, and contacted
   the Siteground support team.
 * What I’ve learned is very interesting….
 * The plugin would not convert images when:
   – they are JPEG or PNG images above
   1 MB in size– they had been uploaded manually or had been generated by a theme
   or plugin;– the images are not a part of the Media Library;
 * In my particular case I have a number of ‘large’ (over 1 MB) background images
   and others in sizes generated by plugins/custom code that are left untouched 
   by Speed Optimiser.
 * Now that I understand the ‘rules’ – I can address the problem by altering format/
   resolution and adding images to the Media Library manually.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[BlockMeister - Block Pattern Builder] https://staging3.smarterbusinessprocesses.com/test/](https://wordpress.org/support/topic/https-staging3-smarterbusinessprocesses-com-test/)
 *  Thread Starter [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/https-staging3-smarterbusinessprocesses-com-test/#post-16929652)
 * Benny,
 * I’ve tested BlockMeister on another site that’s built using Blocksy Pro – without
   a problem!
 * So I went back to [https://staging3.smarterbusinessprocesses.com/](https://staging3.smarterbusinessprocesses.com/)
   and built a Block Pattern from scratch using only core blocks – and it exhibited
   the same errors as before!!!
 * So I deleted and recreated and recreated the staging site, installed BlockMeister
   and tried again – same result – but this time I noticed that the Google Translate
   icon was present in the Chrome address bar, and had detected German which it 
   was translating into English.
 * I selected the icon and selected the option to ‘Never Translate this site’ – 
   and the ‘problem’ seems to have disappeared…
 * I’ve NEVER encountered a ‘translation’ issue whilst editing a page using the 
   WordPress Editor before. It only appeared whilst editing Block Patterns <span
   style=”text-decoration: underline;”>and</span> only on this particular site!!
   So I’ve no idea what might have caused automatic translation to take place – 
   or why this resulted in the error message I’ve been seeing but, for the moment,
   all seems fine.
 * I’ll give BlockMeister a spin on the live site – at least I know what t look 
   for if a similar problem surfaces again 🤕
 * Thanks for your help with this
 * Much Appreciated
 * Mike
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[BlockMeister - Block Pattern Builder] https://staging3.smarterbusinessprocesses.com/test/](https://wordpress.org/support/topic/https-staging3-smarterbusinessprocesses-com-test/)
 *  Thread Starter [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/https-staging3-smarterbusinessprocesses-com-test/#post-16928222)
 * Benny,
 * many thanks for getting back to me so quickly, for time looking into this and
   for your advice. Much appreciated.
 * I disabled all plugins – apart from BlockMeister and Stackable – and attempted
   to edit the Block Pattern, but experienced exactly the same result !
 * So I disabled Stackable and tried again [ I ignored “Your site doesn’t include
   support for the “stackable/columns” block. You can leave this block intact, convert
   its content to a Custom HTML block, or remove it entirely.” and opted to Save
   as HTML
 * This created a CustomHTML block
 * Again, any attempt to edit this block results in same error(s) as before:
 * Error: Failed to execute ‘removeChild’ on ‘Node’: The node to be removed is not
   a child of this node.
   at jr ([https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:75178](https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:75178))
   at qr ([https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76430](https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76430))
   at Kr ([https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76892](https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76892))
   at qr ([https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76580](https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76580))
   at Kr ([https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76892](https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76892))
   at qr ([https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76580](https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76580))
   at Kr ([https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76695](https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76695))
   at qr ([https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76580](https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76580))
   at Kr ([https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76892](https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76892))
   at qr ([https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76580](https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76580))
 * I have no idea where that leaves us ?
 * Anything else you can suggest that might shed light on what’s going on here ?
 * Or should I simply wipe the staging site & start again from scratch ?
 * ( this would be a pretty unsatisfactory approach. I had hoped that tracking down
   the problem might have shed light on its cause – helping both of us – but I’m
   at a loss here )
 * Might the problem be Theme (Blocksy Pro) related ?
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Simple Calendar - Google Calendar Plugin] Version 3.1.44 has crashed 3 sites](https://wordpress.org/support/topic/version-3-1-44-has-crashed-3-sites/)
 *  [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [3 years ago](https://wordpress.org/support/topic/version-3-1-44-has-crashed-3-sites/page/2/#post-16802999)
 * I can also confirm that v3.1.47 appears to be OK
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Simple Calendar - Google Calendar Plugin] Version 3.1.44 has crashed 3 sites](https://wordpress.org/support/topic/version-3-1-44-has-crashed-3-sites/)
 *  [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [3 years ago](https://wordpress.org/support/topic/version-3-1-44-has-crashed-3-sites/#post-16797576)
 * Hi,
 * I also have 3 sites that crash following installation of 3.1.44
 * In the hope that it might help with diagnosing the problem – please find error
   messages generated on a staging copy of one of these sites below:
 * Warning: include_once(third-party/vendor/autoload.php): failed to open stream:
   No such file or directory in /home/customer/www/staging3.Simple-Calendar-Test.
   co.uk/public_html/wp-content/plugins/google-calendar-events/google-calendar-events.
   php on line 58
 * Warning: include_once(): Failed opening ‘third-party/vendor/autoload.php’ for
   inclusion (include_path=’.:/usr/local/php74/pear’) in /home/customer/www/staging3.
   Simple-Calendar-Test.co.uk/public_html/wp-content/plugins/google-calendar-events/
   google-calendar-events.php on line 58
 * Warning: Cannot modify header information – headers already sent by (output started
   at /home/customer/www/staging3.Simple-Calendar-Test.co.uk/public_html/wp-content/
   plugins/google-calendar-events/google-calendar-events.php:58) in /home/customer/
   www/staging3.Simple-Calendar-Test.co.uk/public_html/wp-admin/includes/misc.php
   on line 1431
 * Mike
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Matomo Analytics - Powerful, Privacy-First Insights for WordPress] 502 – Bad Gateway](https://wordpress.org/support/topic/502-bad-gateway-73/)
 *  Thread Starter [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [3 years ago](https://wordpress.org/support/topic/502-bad-gateway-73/#post-16775813)
 * Hi,
 * Sorry not to get back to you sooner.
 * I’ve been busy on other projects and only just had time to get back to this issue
 * In the meantime, Matomo appears to be working without a hitch.
 * So, today, I added the following line to wp-config.php:
 * define( ‘MATOMO_SUPPORT_ASYNC_ARCHIVING’, false );
 * But when I run Matomo diagnostics I still get warnings about PHP cli Version &
   MySQLi support: missing
 * Mike
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Matomo Analytics - Powerful, Privacy-First Insights for WordPress] 502 – Bad Gateway](https://wordpress.org/support/topic/502-bad-gateway-73/)
 *  Thread Starter [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/502-bad-gateway-73/#post-16734458)
 * Hi,
 * I waited until the weekend to carry out the reinstallation you’ve suggested
 * I removed the existing plugin, reinstalled the plugin and removed set the MATOMO_SAFE_MODE
   option to false.
 * Not a particularly pleasant experience, and several error messages on the way.
 * Notice: An unexpected error occurred. Something may be wrong with WordPress.org
   or this server’s configuration. If you continue to have problems, please try 
   the support forums. (WordPress could not establish a secure connection to WordPress.
   org. Please contact your server administrator.) in /home/customer/www/sentispec.
   com/public_html/wp-includes/update.php on line 447
 * Warning: Cannot modify header information – headers already sent by (output started
   at /home/customer/www/sentispec.com/public_html/wp-includes/update.php:447) in/
   home/customer/www/sentispec.com/public_html/wp-admin/admin-header.php on line
   9
 * I noticed that the Siteground Optimiser was generating an ‘Error x’ message (
   no details presented by the plugin – just the word Error ) so I disabled this
   plugin, which removed the error messages above. I then re-enabled Siteground 
   Optimiser, without a problem, and it now seems like the site is working OK
 * Along the way I’ve been able to create and copy the Matomo Diagnostics report
   below.
 * I’m unsure why the PHP cli Version is incompatible – or why MySQLi support is
   missing. [ I am running PHP 7.4.33 and unfamiliar with how to configure PHP to
   run with specific requirements and Siteground PHP configuration options appear
   not to mention either ‘cli’ or ‘MySQLi’ ]
 * **Errors**
    - Error PHP cli Version: (Your PHP cli version is not compatible with the [Matomo requirements](https://matomo.org/faq/on-premise/matomo-requirements/).
      Please upgrade your PHP cli version, otherwise, you might have some archiving
      errors)
    - Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension.
      You might have archiving problems in Matomo but also others problems in your
      WordPress cron tasks. You should enable this extension)
 * **Matomo**
    - Matomo Plugin Version: 4.14.2
    - Config exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/
      config/config.ini.php” )
    - JS Tracker exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/
      matomo.js” )
    - Plugin directories: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/
      matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/”}])
    - Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
    - Matomo Version: 4.14.2
    - Matomo Blog idSite: 1
    - Matomo Install Version: 4.14.2 (Install date: 2023-05-13 07:15:42)
    - Upgrades outstanding: No
    - Upgrade in progress: No
 * **Endpoints**
    - Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.
      js)
    - Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
    - Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.
      php)
    - Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
 * **Crons**
    - Server time: 2023-05-13 07:46:50
    - Blog time: 2023-05-13 07:46:50 (Below dates are shown in blog timezone)
    - Sync users & sites: Next run: 2023-05-14 07:46:33 (23 hours 59 min) ( Last
      started: 2023-05-13 07:46:43 (-7s). Last ended: 2023-05-13 07:46:44 (-6s).
      Interval: daily)
    - Archive: Next run: 2023-05-13 08:46:33 (59 min 43s) ( Last started: 2023-05-
      13 07:46:44 (-6s). Last ended: 2023-05-13 07:16:00 (-30 min 50s). Interval:
      hourly)
    - Update GeoIP DB: Next run: 2023-05-13 07:46:33 (-17s) ( Last started: 2023-
      05-13 07:22:58 (-23 min 52s). Last ended: 2023-05-13 07:22:59 (-23 min 51s).
      Interval: matomo_monthly)
 * **Mandatory checks**
    - PHP version >= 7.2.5: ok
    - PDO extension: ok
    - PDO\MYSQL extension: ok
    - MYSQLI extension: ok
    - Other required extensions: ok
    - Required functions: ok
    - Required PHP configuration (php.ini): ok
    - Directories with write access: ok
    - Directories with write access for Tag Manager: ok
 * **Optional checks**
    - 64-bit PHP Binary: ok
    - Tracker status: ok
    - Memory limit: ok
    - Time zone: ok
    - Open URL: ok
    - GD > 2.x + FreeType (graphics): ok
    - Other extensions: ok
    - Other functions: ok
    - Filesystem: ok
    - Last Successful Archiving Completion: ok
    - Database abilities: ok
    - Warning Max Packet Size: warning (It is recommended to configure a ‘max_allowed_packet’
      size in your MySQL database of at least 64MB. Configured is currently 32MB.)
    - Geolocation: ok
    - Update over HTTPS: ok
    - Supports Async Archiving: No
    - Location provider ID: geoip2php
    - Location provider available: Yes
    - Location provider working: Yes
    - Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you
      maybe need to configure a proxy header in the Advanced settings to make location
      reporting work. If the location in your reports is detected correctly, you
      can ignore this warning. [Learn more](https://matomo.org/faq/wordpress/how-do-i-fix-the-proxy-header-warning-in-the-matomo-for-wordpress-system-report/))
    - Had visit in last 5 days: Yes
    - Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)
 * **Matomo Settings**
    - Track mode: default
    - Track codeposition: footer
    - Track api endpoint: default
    - Track js endpoint: default
    - Version history: 4.14.2
    - Core version: 4.14.2
    - Last tracking settings update: 1683962578
    - Last settings update: 1683962578
 * **Logs**
    - update_geoip2: 2023-05-13 07:18:38 (GeoIP2AutoUpdater: failed to download ‘
      [https://download.db-ip.com/free/dbip-city-lite-2023-05.mmdb.gz&#8217](https://download.db-ip.com/free/dbip-city-lite-2023-05.mmdb.gz&#8217);
      to ‘$abs_path/wp-content/cache/matomo/latest/DBIP-City.mmdb.gz.download’: 
      Error while fetching data: cURL error 6: getaddrinfo() thread failed to start
      => GeoIP2AutoUpdater.php:176; GeoIP2AutoUpdater.php:106; ScheduledTasks.php:
      238; class-wp-hook.php:306; class-wp-hook.php:332; plugin.php:565; wp-cron.
      php:188;)
 * **WordPress**
    - Home URL: $site_url
    - Site URL: $site_url
    - WordPress Version: 6.2
    - Number of blogs: 1
    - Multisite Enabled: No
    - Network Enabled: No
    - WP_DEBUG: No
    - WP_DEBUG_DISPLAY: Yes
    - WP_DEBUG_LOG: No
    - DISABLE_WP_CRON: –
    - FORCE_SSL_ADMIN: Yes
    - WP_CACHE: No
    - CONCATENATE_SCRIPTS: –
    - COMPRESS_SCRIPTS: –
    - COMPRESS_CSS: –
    - ENFORCE_GZIP: –
    - WP_LOCAL_DEV: –
    - WP_CONTENT_URL: $site_url/wp-content
    - WP_CONTENT_DIR: $abs_path/wp-content
    - UPLOADS: –
    - BLOGUPLOADDIR: –
    - DIEONDBERROR: –
    - WPLANG: –
    - ALTERNATE_WP_CRON: –
    - WP_CRON_LOCK_TIMEOUT: 60
    - WP_DISABLE_FATAL_ERROR_HANDLER: –
    - MATOMO_SUPPORT_ASYNC_ARCHIVING: –
    - MATOMO_TRIGGER_BROWSER_ARCHIVING: –
    - MATOMO_ENABLE_TAG_MANAGER: –
    - MATOMO_SUPPRESS_DB_ERRORS: –
    - MATOMO_ENABLE_AUTO_UPGRADE: –
    - MATOMO_DEBUG: –
    - MATOMO_SAFE_MODE: No
    - MATOMO_GLOBAL_UPLOAD_DIR: –
    - MATOMO_LOGIN_REDIRECT: –
    - Permalink Structure: /%category%/%postname%/
    - Possibly uses symlink: No
    - Upload base url: $site_url/wp-content/uploads
    - Upload base dir: $abs_path/wp-content/uploads
    - Upload url: $site_url/wp-content/uploads/2023/05
    - Custom upload_path: No
    - Custom upload_url_path: No
    - Compatible content directory: Yes
 * **WordPress Plugins**
 * **MU Plugins**
    - InfiniteWP – Client Loader: 1.0.1
 * **Plugins**
    - Better Search Replace: 1.4.2 (Network enabled)
    - Blocksy Companion (Premium): 1.8.86
    - Check & Log Email: 1.0.7
    - Code Snippets: 3.3.0
    - Contact Form 7: 5.7.6
    - Flamingo: 2.3
    - Flexible Table Block: 2.9.1
    - InfiniteWP – Client: 1.11.1 (Network enabled)
    - Koko Analytics: 1.0.38
    - Matomo Analytics – Ethical Stats. Powerful Insights.: 4.14.2
    - Rank Math SEO: 1.0.114
    - Redirection: 5.3.10
    - Simple Custom CSS and JS: 3.43
    - Simple History: 3.5.1
    - SiteGround Central: 3.0.0
    - SiteGround Optimizer: 7.3.1
    - SiteGround Security: 1.4.5
    - SSL Insecure Content Fixer: 2.7.2
    - Stackable – Gutenberg Blocks: 3.7.2
    - Stackable – Gutenberg Blocks (Premium): 3.7.2
    - Wordfence Security: 7.9.2 (Network enabled)
    - WP Mail SMTP: 3.8.0
    - Yoast Duplicate Post: 4.5
    - Active Plugins: 20 (iwp-client koko-analytics better-search-replace blocksy-
      companion-pro code-snippets contact-form-7 custom-css-js duplicate-post flamingo
      flexible-table-block matomo redirection seo-by-rank-math sg-security simple-
      history ssl-insecure-content-fixer stackable-ultimate-gutenberg-blocks-premium
      wordfence wordpress-starter wp-mail-smtp)
    - Theme: blocksy (blocksy-child)
 * **Server**
    - Server Info: Apache
    - Apache AddHandler support: Supported
    - PHP OS: Linux
    - PHP Version: 7.4.33
    - PHP SAPI: apache2handler
    - PHP Maxmind DB extension: Not loaded
    - PHP Error Reporting: After bootstrap: 0
    - Timezone: UTC
    - WP timezone: +00:00
    - Locale: en_US
    - User Locale: en_US
    - Memory Limit: 768M (At least 128MB recommended. Depending on your traffic 
      256MB or more may be needed.)
    - WP Memory Limit: 256M
    - WP Max Memory Limit: 768M
    - Timezone version: 2022.1
    - Time: 1683964011
    - Max Execution Time: 120
    - Max Post Size: 256M
    - Max Upload Size: 268435456
    - Max Input Vars: 3000
    - Disabled PHP functions: No
    - zlib.output_compression is off: Yes
    - Curl Version: 7.85.0, OpenSSL/3.0.8
    - Suhosin installed: No
 * **PHP cli**
    - Error PHP cli Version: (Your PHP cli version is not compatible with the [Matomo requirements](https://matomo.org/faq/on-premise/matomo-requirements/).
      Please upgrade your PHP cli version, otherwise, you might have some archiving
      errors)
    - Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension.
      You might have archiving problems in Matomo but also others problems in your
      WordPress cron tasks. You should enable this extension)
 * **Database**
    - MySQL Version: 5.7.39
    - Mysqli Connect: Yes
    - Force MySQL over Mysqli: No
    - DB Prefix: myd_
    - DB CHARSET: utf8
    - DB COLLATE:
    - SHOW ERRORS: No
    - SUPPRESS ERRORS: No
    - Uses Socket: No
    - Uses IPv6: No
    - Matomo tables found: 38
    - DB tables exist: Yes
    - Matomo users found: 5
    - Matomo sites found: 1
    - Required permissions: OK
 * **Browser**
    - Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36(
      KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36)
    - Language: en-gb,en,en-us
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Matomo Analytics - Powerful, Privacy-First Insights for WordPress] 502 – Bad Gateway](https://wordpress.org/support/topic/502-bad-gateway-73/)
 *  Thread Starter [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/502-bad-gateway-73/#post-16719566)
 * Thanks for getting back to me
 * The Site is pretty quite today so having previously enabled ‘MATOMO_SAFE_MODE’
   via the wp-config.php file on the live site I activated the Matomo plugin without
   any problems.
 * The only option visible via the matomo menu was to generate system report but–
   when I selected this option – the following error message was created:
 * Fatal error: Uncaught Error: Class ‘Piwik\Plugins\SitesManager\Model’ not found
   in /home/customer/www/sentispec.com/public_html/wp-content/plugins/matomo/classes/
   WpMatomo/Admin/SystemReport.php:997 Stack trace: #0 /home/customer/www/sentispec.
   com/public_html/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.
   php(252): WpMatomo\Admin\SystemReport->get_wordpress_info() #1 /home/customer/
   www/sentispec.com/public_html/wp-content/plugins/matomo/classes/WpMatomo/Admin/
   SystemReport.php(322): WpMatomo\Admin\SystemReport->get_error_tables() #2 /home/
   customer/www/sentispec.com/public_html/wp-includes/class-wp-hook.php(308): WpMatomo\
   Admin\SystemReport->show(”) #3 /home/customer/www/sentispec.com/public_html/wp-
   includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #4 /home/customer/
   www/sentispec.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(
   Array) #5 /home/customer/www/sentispec.com/public_html/wp-admin/admin.php(259):
   do_action(‘matomo-analytic…’) #6 {main} thrown in /home/customer/www/sentispec.
   com/public_html/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.
   php on line 997
   There has been a critical error on this website. Please check
   your site admin email inbox for instructions.
 * Learn more about troubleshooting WordPress.
 * —
 * No email has (yet) been received from the site, and there’s no (relevant) message
   in the Siteground Error log – but (hopefully!) the above message will be able
   to help in establishing the cause of the problems here?
 * Please let me know If you’d like me to do anything further here.
 * Best Regards, Mike
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Matomo Analytics - Powerful, Privacy-First Insights for WordPress] 502 – Bad Gateway](https://wordpress.org/support/topic/502-bad-gateway-73/)
 *  Thread Starter [MikepFive](https://wordpress.org/support/users/mikepfive/)
 * (@mikepfive)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/502-bad-gateway-73/#post-16706419)
 * Hi,
 * Thanks for this.
 * Sorry not to get back to you sooner – ( I’ve been on holiday for a week or so,
   and only got back yesterday!! )
 * I checked out the guide on how to generate a system report and added ‘MATOMO_SAFE_MODE’
   to the wp-config.php file on the live site – but I’m nervous about activating
   the Matomo plugin ( its currently disabled ) on a live site. I’d hate to get 
   a 502 again as I’m not 100% about how to recover from this error and might need
   assistance from Siteground admin support. If there’s little/no risk then great–
   otherwise I’ll arrange for Siteground admin support to be on standby so that 
   downtime can be minimised. Let me have your thoughts…
 * Best Regards, Mike

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