Title: michaelndn's Replies | WordPress.org

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# michaelndn

  [  ](https://wordpress.org/support/users/michaelndn/)

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## Forum Replies Created

Viewing 2 replies - 1 through 2 (of 2 total)

 *   Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
   
   In reply to: [Dreamhost took my WP site down.. any clue?](https://wordpress.org/support/topic/dreamhost-took-my-wp-site-down-any-clue/)
 *  [michaelndn](https://wordpress.org/support/users/michaelndn/)
 * (@michaelndn)
 * [21 years ago](https://wordpress.org/support/topic/dreamhost-took-my-wp-site-down-any-clue/page/2/#post-206626)
 * Well I was referring to the WordPress project and DreamHost as obvious allies.
   Do you as a customer have a specific case where you have not recieved proper 
   service from DreamHost? I am not able to find any evidence of issues with your
   service, but if you were to point one out I would be very quick to resolve it.
 * DreamHost is not just random service provider Q, it is group of people. I can
   tell you that DreamHost is made up of a growing number of hard working, intelligent,
   and interesting people. And I am sure that many of our long-term customers will
   tell you that we don’t treat our customers as anonymous purchasers of a service
   commodity.
 * I do think that like any growing company we have had growing pains. And we have
   definitely been growing at a hair raising pace this year. (see [dailychanges.
   com] for a list of the fastest growing dns providers each day.) We have been 
   in the top 20-50 in the world all year.
 * What I can assure you is that the technical team and infrastructure are in place
   to continue to optimize and scale what amounts to a very large software system.
   And what I can also assure you is that we want our customers, the people who 
   we do business with, to be happy and to have their websites prosper. In that 
   vain please bring any problems you have to our attention and we will assist you.
 * Friends are where you find them, and you will be hard pressed to find a better
   friend then DreamHost.
 *   Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
   
   In reply to: [Dreamhost took my WP site down.. any clue?](https://wordpress.org/support/topic/dreamhost-took-my-wp-site-down-any-clue/)
 *  [michaelndn](https://wordpress.org/support/users/michaelndn/)
 * (@michaelndn)
 * [21 years ago](https://wordpress.org/support/topic/dreamhost-took-my-wp-site-down-any-clue/page/2/#post-206613)
 * It seems that the admin on server watch duty disabled his domain for a couple
   hours while she moved him to a different server. It isn’t usual practice to turn
   off a domain when moving it so we have credited him a months worth of service,
   now. It seems that he has a fairly large archive section [http://www.uberbin.
   net/archivos/] and he was linked to by a large newspaper yesterday that caused
   the resource usage spike.
 * —
 * I’ll give you a rundown of the DreamHost usage policy as well. If a customer’s
   site begins taking a large amount of resources to the point where it affects 
   the stability of the machine its on, we move it to evaluation server. The evaluation
   server is a place where the customer can work on optimizing their code without
   affecting as many other users.
 * The primary tool we use for evaluating processor usage is linux process accounting.
   This gives a breakdown by script name of the users cpu time used. Most often 
   small optimizations are enough to get the resource usage under control.
 * —
 * DreamHost is a well respected company and has always been decent. We have common
   users with WordPress and more importantly a common interest in open source software
   with the creators and users of WordPress. Any general indictment of DreamHost
   is unwarranted and counter productive. No need to fight with your obvious allies
   and friends.

Viewing 2 replies - 1 through 2 (of 2 total)