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Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter mediadot

    (@mediadot)

    Dear Flytonic Customer Support,
    I am writing to express my extreme dissatisfaction with the product I recently purchased from Flytonic and to request a full refund. My experience with your company has been nothing short of disappointing and frustrating.
    First and foremost, the product I purchased, which was advertised as a functioning and reliable plying, turned out to be completely non-functional. Despite diligently following all the instructions, the plying failed to work as expected from the beginning. This wasted my valuable time and left me feeling deceived and let down by Flytonic.
    Furthermore, my attempts to seek assistance and resolution from your customer support team have been met with slow and unhelpful responses. It took an unreasonable amount of time to receive any sort of reply to my initial emails, and when I finally did, the support representative was dismissive and quick to shift the blame onto my server. Such insinuations are not only baseless but also highly unprofessional.
    As a paying customer, I expected prompt and effective customer support to help me resolve the issue I encountered with your product. However, Flytonic’s unwillingness to take responsibility and find a satisfactory solution to the problem has left me deeply disappointed and dissatisfied with the level of service provided.
    Given the significant inconvenience caused and the lack of a functional product, I hereby request a full refund of the amount I paid for the plying. I believe this is a fair and reasonable request, considering the substandard quality of the product and the unsatisfactory customer support experience I have endured.
    I kindly ask that you initiate the refund process promptly and provide confirmation of its completion. I hope that Flytonic will take this matter seriously and rectify the situation appropriately, demonstrating a commitment to customer satisfaction and upholding the reputation of your company.
    I eagerly await your prompt response and a positive resolution to this matter. Failure to address my concerns adequately will leave me with no choice but to escalate the issue and share my negative experience with others who may consider purchasing from Flytonic.
    Thank you for your attention to this matter.
    Sincerely,
    Joao

    Thread Starter mediadot

    (@mediadot)

    Thanks for the reply. All is working fine now.
    BTW great plugin!

    Hi there,
    I am having same issues with the removal of HTML tags from feed.
    Can you please let me know where are the settings to fix this?
    By the way GREAT PLUGIN!!!
    Thanks
    Joao

    Thread Starter mediadot

    (@mediadot)

    Many thanks for your response.
    If it is okay with you, I would like to send you the admin login info for my wp site.
    How can I do that without posting on this forum.
    Once many thanks for your great help.
    Joao

    Thread Starter mediadot

    (@mediadot)

    Many thanks for you response.
    I really do not mind waiting a few days for you 1.4.4. release. I like your plugin, It has everything I need and very easy for end user. Great Job !!!
    I will be doing a translation to Portuguese (Portugal). I will do first the from end part them I will do all translation page.Once I am done I will send that you, for future versions.
    Thanks again
    Joao

Viewing 5 replies - 1 through 5 (of 5 total)