Title: Matt Button's Replies | WordPress.org

---

# Matt Button

  [  ](https://wordpress.org/support/users/matt-button/)

 *   [Profile](https://wordpress.org/support/users/matt-button/)
 *   [Topics Started](https://wordpress.org/support/users/matt-button/topics/)
 *   [Replies Created](https://wordpress.org/support/users/matt-button/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/matt-button/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/matt-button/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/matt-button/engagements/)
 *   [Favorites](https://wordpress.org/support/users/matt-button/favorites/)

 Search replies:

## Forum Replies Created

Viewing 1 replies (of 1 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Memberful - Membership Plugin] User registration problems](https://wordpress.org/support/topic/user-registration-problems-1/)
 *  [Matt Button](https://wordpress.org/support/users/matt-button/)
 * (@matt-button)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/user-registration-problems-1/#post-4563988)
 * Hi folks, I’m really sorry you ran into this problem and that you weren’t able
   to get an answer to your question on this forum. Unfortunately we weren’t getting
   notifications for new posts.
 * The plugin is definitely supported and if you drop us an email at [info@memberful.com](https://wordpress.org/support/users/matt-button/replies/info@memberful.com?output_format=md)
   we’ll get back to you within 24 hours on weekdays, though we’re usually quicker
   than that.
 * The error you mentioned occurs in a couple of situations, the most common one
   being when you try and register on Memberful with the email address of user that’s
   already registered in WordPress. This shouldn’t affect your customers as they
   shouldn’t have existing accounts on WordPress.
 * We recently released an update to the plugin that removes this error message 
   for the situation I mentioned above, and instead prompts the user to sign in 
   with their WordPress credentials, before linking the two accounts. After that
   signing into Memberful will sign the person into WordPress automatically.
 * Let me know if there’s anything else I can do for you.

Viewing 1 replies (of 1 total)