Title: MatrixAddons's Replies | WordPress.org --- # MatrixAddons [ ](https://wordpress.org/support/users/matrixaddons/) * [Profile](https://wordpress.org/support/users/matrixaddons/) * [Topics Started](https://wordpress.org/support/users/matrixaddons/topics/) * [Replies Created](https://wordpress.org/support/users/matrixaddons/replies/) * [Reviews Written](https://wordpress.org/support/users/matrixaddons/reviews/) * [Topics Replied To](https://wordpress.org/support/users/matrixaddons/replied-to/) * [Engagements](https://wordpress.org/support/users/matrixaddons/engagements/) * [Favorites](https://wordpress.org/support/users/matrixaddons/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/users/matrixaddons/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/matrixaddons/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Disable default value from item price and just keep placeholder](https://wordpress.org/support/topic/disable-default-value-from-item-price-and-just-keep-placeholder/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [2 months, 4 weeks ago](https://wordpress.org/support/topic/disable-default-value-from-item-price-and-just-keep-placeholder/#post-18878479) * Hello [@divi12](https://wordpress.org/support/users/divi12/), since I haven’t heard back from you, I’m marking this ticket as resolved for now. If you’re still experiencing the issue, please feel free to open a new ticket anytime and we’ll be happy to help. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Disable default value from item price and just keep placeholder](https://wordpress.org/support/topic/disable-default-value-from-item-price-and-just-keep-placeholder/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [3 months, 1 week ago](https://wordpress.org/support/topic/disable-default-value-from-item-price-and-just-keep-placeholder/#post-18868584) * Hi [@divi12](https://wordpress.org/support/users/divi12/) , Can you please explain a bit more about this issue may be with the proper screenshot ? Right now the default value is 0 so you want to remove that zero and show empty instead of zero ? Or something else please explain. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Company Logo not showing on PDF](https://wordpress.org/support/topic/company-logo-not-showing-on-pdf/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [9 months, 4 weeks ago](https://wordpress.org/support/topic/company-logo-not-showing-on-pdf/#post-18643616) * Hi, We have checked on our environment and the logo is appearing to the pdf. Did you add the logo from settings page ? Can you please show me the video recording so that it can be more helpful to understand the context * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] No Support](https://wordpress.org/support/topic/no-support-636/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [10 months ago](https://wordpress.org/support/topic/no-support-636/#post-18636890) * We’re truly sorry for the trouble you faced while adding clients. Our team did receive your support request, and we understand how frustrating it must be not to get a timely response. We take feedback like yours seriously, and we’re actively working to improve both the product and our support response times. * Please reach out to us again at our support, so we can prioritize your case and resolve the issue as quickly as possible. Your experience matters to us, and we want to make things right. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Decline Quote Notification](https://wordpress.org/support/topic/decline-quote-notification/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [1 year, 4 months ago](https://wordpress.org/support/topic/decline-quote-notification/#post-18306271) * Hello [@keats7933](https://wordpress.org/support/users/keats7933/) Did you check this feature from **Settings -> Quotes**! [https://prnt.sc/RbUpPPtNDPHp](https://prnt.sc/RbUpPPtNDPHp) If this is not working for you, can you please let me know bit more so that we can integrate it in next possible version. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Issues with Easy Invoice Pro Upgrade](https://wordpress.org/support/topic/issues-with-easy-invoice-pro-upgrade/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [1 year, 4 months ago](https://wordpress.org/support/topic/issues-with-easy-invoice-pro-upgrade/#post-18303037) * Hello [@jska](https://wordpress.org/support/users/jska/) Apologies for the delayed response due to the timezone difference. We’ve already replied to your email from **[wpmatrixaddons@gmail.com](https://wordpress.org/support/users/matrixaddons/replies/wpmatrixaddons@gmail.com?output_format=md)**— please check and let us know. * Since this forum is for free products, we can’t discuss premium-related features here as per WordPress support guidelines. If you need further assistance, feel free to email us. We’re happy to help! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Meta Boxes](https://wordpress.org/support/topic/meta-boxes-5/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [1 year, 8 months ago](https://wordpress.org/support/topic/meta-boxes-5/#post-18106628) * Hello, This feature is not available at the moment, if you need, please describe bit more , so that we will add it in next version - This reply was modified 1 year, 8 months ago by [MatrixAddons](https://wordpress.org/support/users/matrixaddons/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Unable to retrieve variables in Invoice Available](https://wordpress.org/support/topic/unable-to-retrieve-variables-in-invoice-available/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [1 year, 8 months ago](https://wordpress.org/support/topic/unable-to-retrieve-variables-in-invoice-available/#post-18106625) * Hello, [@ashkael](https://wordpress.org/support/users/ashkael/) We fix the issue and release new version. Please check once * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Emails not sent](https://wordpress.org/support/topic/emails-not-sent-24/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [1 year, 8 months ago](https://wordpress.org/support/topic/emails-not-sent-24/#post-18106624) * The automatic quote expiration feature is live now! Please check the latest version once! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Invoice email not send](https://wordpress.org/support/topic/invoice-email-not-send/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [1 year, 9 months ago](https://wordpress.org/support/topic/invoice-email-not-send/#post-18043967) * Could you please check whether email feature is working on your website by using this Check and Log email plugin ( [https://wordpress.org/plugins/check-email/](https://wordpress.org/plugins/check-email/))? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Invoice PDF download critical error](https://wordpress.org/support/topic/invoice-pdf-download-critical-error/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [1 year, 9 months ago](https://wordpress.org/support/topic/invoice-pdf-download-critical-error/#post-18016942) * Hi [@senuthyasidigital](https://wordpress.org/support/users/senuthyasidigital/), Could you please let me know the error from log. You can enable error log by editing/adding the following code to the wp-config.php * ```wp-block-code define('WP_DEBUG', true);define('WP_DEBUG_LOG', true);define('WP_DEBUG_DISPLAY', false); ``` * Then reproduce the issue and you will find the log on wp-content/debug.log file * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Document Engine - Download Posts as PDF, PDF Embedder, Posts to PDF] Custom layout design for generated PDF](https://wordpress.org/support/topic/custom-layout-design-for-generated-pdf/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [1 year, 10 months ago](https://wordpress.org/support/topic/custom-layout-design-for-generated-pdf/#post-18013376) * Hello [@shahzaib190](https://wordpress.org/support/users/shahzaib190/) ! Could you please clarify your query? I’m having trouble understanding it fully. Since the generated PDF is just a PDF, it won’t contain any div or html elements. If you could explain your question in more detail, I’d be happy to assist you further. - This reply was modified 1 year, 10 months ago by [MatrixAddons](https://wordpress.org/support/users/matrixaddons/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Emails not sent](https://wordpress.org/support/topic/emails-not-sent-24/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [1 year, 10 months ago](https://wordpress.org/support/topic/emails-not-sent-24/#post-18013360) * The automatic quote expiration feature has already been developed and will be available in the next update very soon. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Link problem in Quote available email to client](https://wordpress.org/support/topic/link-problem-in-quote-available-email-to-client/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [1 year, 10 months ago](https://wordpress.org/support/topic/link-problem-in-quote-available-email-to-client/#post-18013349) * Hello [@ashkael](https://wordpress.org/support/users/ashkael/) Sorry for late reply. We just checked the email option. We have checked on visual and code level both seems fine on our end. Could you please check the following screenshoots? ** Code Level:** * [https://prnt.sc/lE52DpOlpw_L](https://prnt.sc/lE52DpOlpw_L) * **Visual Level:** * [https://prnt.sc/0cUo1Xc9tA3m](https://prnt.sc/0cUo1Xc9tA3m) * If your editor behaves differently, it would be helpful if you could share a screen recording so we can assist you in resolving the issue. - This reply was modified 1 year, 10 months ago by [MatrixAddons](https://wordpress.org/support/users/matrixaddons/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Easy Invoice – Invoice Generator, PDF Quotes & Payments] Emails not sent](https://wordpress.org/support/topic/emails-not-sent-24/) * Plugin Author [MatrixAddons](https://wordpress.org/support/users/matrixaddons/) * (@matrixaddons) * [1 year, 10 months ago](https://wordpress.org/support/topic/emails-not-sent-24/#post-17987215) * Could you please check whether email feature is working on your website by using this Check and Log email plugin ( [https://wordpress.org/plugins/check-email/](https://wordpress.org/plugins/check-email/))? Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/users/matrixaddons/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/matrixaddons/replies/page/2/?output_format=md)